Lobby sitting area

Reviews of Le ROI Delhi

3.5 out of 5
Le ROI Delhi
2206 Raj Guru Rd., Chuna Mandi, Pahar Ganj, New Delhi, Delhi N.C.R

Reviews

7.4

Good

Rating 10 - Excellent. 83 out of 386 reviews" "
Rating 8 - Good. 170 out of 386 reviews" "
Rating 6 - Okay. 73 out of 386 reviews" "
Rating 4 - Poor. 35 out of 386 reviews" "
Rating 2 - Terrible. 25 out of 386 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

5.0/10

Amenities

7.4/10

Property conditions & facilities

4.6/10

Eco-friendliness

Reviews

8/10 Good

Sachindra

Stayed 4 nights in Dec 2023

2/10 Terrible

dikshya

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
While asleep around 11PM. I had a couple walk in to the room. They got in to the room with a key given to them by the hotel receptionist. You have to go to the receptionist everyday to get your room reassigned to you throughout your stay. That nice couple had been there for a few days already and had a few more days left to their reservation. So they walked in to the room that they had been assigned to for the reservation. To them it seemed like we were the intruders. Thankfully the nicest couple were willing to change rooms since they had just 2 backpacks cz they were visiting family during Diwali and had their big luggage with their family. The hotel had double booked one room and given 2 couples the same room key. The worst hotel I have ever stayed at. Staff has nothing to say about it. They couldn’t even admit their mistakes. No apologies from their side either. Rooms look much nicer in pictures but it’s dirty in reality. Bathroom is dirty. It is spacious and location isn’t bad but I could’ve gotten way better hotel for similar price around the neighborhood. Staff is absolutely horrible. Receptionist lady was extremely slow and didn’t care about customers at all. They’d try to get until you raise your voice at them. I like to travel and have stayed in many hotels but this was hands down the worst one I had ever been to. I’d rather pay a little more and stay at other place. I’d definitely NOT RECOMMEND this place to anyone. UNSAFE AND HYGIENIC. HORRIBLE STAFF AS WELL.
Stayed 3 nights in Nov 2023

2/10 Terrible

Mohammad

Stayed 1 night in Sep 2023

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible hotel, Delist from hotels.com
Internet didn’t work, bad neighborhood, had to request for routine hotel amenities like pillows & bathroom stuff
Stayed 4 nights in May 2023

6/10 Okay

Parvatipuja

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Staff ok.. but need more clean place
Stayed 1 night in May 2023

8/10 Good

Harjinder

Stayed 2 nights in Mar 2023

2/10 Terrible

Ramin

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s located in the shadiest area of Delhi you could smell the urine in the room so bad that as soon as we saw the room didn’t even seat called Uber and got a better hotel. The owner was very rude and didn’t even understand English

2/10 Terrible

Marie Therese

Disliked: Cleanliness, amenities, property conditions & facilities
The property was so bad I could not stay there I made a reservation at another hotel. I need you to refund me.
Stayed 4 nights in Feb 2023
Response from Bijoy ( Revenue Manager) on 2 Mar 2023
Dear Guest,Thank you for your stay at LE ROI Delhi. We are really sorry for the inconvenience caused. Will share your feedback to our team and inform them to work on it , so that it can be improved on your next visit.

6/10 Okay

AVITAL

Stayed 1 night in Aug 2022
Response from Bijoy on 21 Sept 2022
Dear Guest, Greetings from le roi hotel, new delhi! at the outset, i would like to thank you for giving us the opportunity of hosting you during your visit/stay to le roi hotel, new delhi. I am pleased to know that you were satisfied and happy with your experience of our services and facilities and recommending our hotel to your family and friends. We have shared your valuable feedback to all our team members which will motivate them to work better. Our team is very happy to know your feedback and we really appreciate that you have took out some time from your busy schedule to post a review. At le roi hotels, it is our constant endeavor to provide you with high standards of personalized service and efficiency. Feedback from valuable patrons like you helps us to improve ourselves and exceed expectations. I look forward to meeting you during your next visit to le roi, new delhi and would be delighted to assist you with any requirements and will look forward to make your stay even more better and memorable. Warm regards

8/10 Good

Masatoshi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel, staff are friendly and so helpful. Only one thing I want them to improve is, please solve the problem paying by International Credit Card. This hotel was the only place I was declined to use my visa card (issued in Japan) during my stay in India. Other hotels and restaurants, I found no problems using the same card.
Stayed 4 nights in Apr 2022
Response from Bijoy on 24 Jun 2022
Dear guest, greetings from le roi hotel, new delhi! at the outset, i would like to thank you for giving us the opportunity of hosting you during your visit/stay to le roi hotel, new delhi. I am pleased to know that you were satisfied and happy with your experience of our services and facilities and recommending our hotel to your family and friends. We have shared your valuable feedback to all our team members which will motivate them to work better. Our team is very happy to know your feedback and we really appreciate that you have took out some time from your busy schedule to post a review. At le roi hotels, it is our constant endeavor to provide you with high standards of personalized service and efficiency. Feedback from valuable patrons like you helps us to improve ourselves and exceed expectations. I look forward to meeting you during your next visit to le roi, new delhi and would be delighted to assist you with any requirements and will look forward to make your stay even more better and memorable. Warm regards le ROI Delhi

10/10 Excellent

Masatoshi

Business traveller
Liked: Cleanliness, staff & service
Staff are really kind and efficient. However I failed to pay extra bills by my international credit cards. This is the only place I was declined to pay by card, even though it was accepted by other 20 restaurants and hotels during my stay.
Stayed 1 night in Apr 2022
Response from bijoy on 24 Jun 2022
Dear guest, greetings from le roi hotel, new delhi! at the outset, i would like to thank you for giving us the opportunity of hosting you during your visit/stay to le roi hotel, new delhi. I am pleased to know that you were satisfied and happy with your experience of our services and facilities and recommending our hotel to your family and friends. We have shared your valuable feedback to all our team members which will motivate them to work better. Our team is very happy to know your feedback and we really appreciate that you have took out some time from your busy schedule to post a review. At le roi hotels, it is our constant endeavor to provide you with high standards of personalized service and efficiency. Feedback from valuable patrons like you helps us to improve ourselves and exceed expectations. I look forward to meeting you during your next visit to le roi, new delhi and would be delighted to assist you with any requirements and will look forward to make your stay even more better and memorable. Warm regards le ROI Delhi

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2019

4/10 Poor

Rafael, São Paulo, Brazil

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
We stayed in two different hotels while in Delhi: City Star (when we arrived in India) and Le Roi (when leaving). Both were in the same location, but Le Roi was more expensive despite having much worse service: - Bathroom wasn't as clean and it took more than 5min to get the water hot; - We often had to ask for basic things (bathmat, two towels, etc) - No fridge/minibar - Very poor breakfast In other words, there are better options.
Stayed 3 nights in Nov 2019

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bathroom is slippery, room floor sticky, water in bathroom is smelly, Electric ofter black out, Cutlery not clean, Breakfast not worth the money. Room door key card was not giving upon check in. Wifi is poor maybe due to often black outs. Not recommended for women’s traveling alone. I will not stay there again.
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
beautiful location to hangout with friends & family
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff, pleasant. Clean, organized. Loved the attitude of staff.
Stayed 1 night in Apr 2019

2/10 Terrible

Alfredo Gaston Maqueda

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst experience ever.
TERRIBLE I arrive one day late for a delay in my flight They refuse to give me the room and refund the money I finished at night in the streets of delhi with all my luggage lokking for a place to sleep
Stayed 3 nights in Feb 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Affordable comfort
The room was comfortable, spacious and cleaned thoroughly. Toiletries of body wash, hand soap and shampoo were provided. The housekeeping, reception and restaurant staff were courteous, friendly and helpful. After spending a bit too much time in the sun and subsequently feeling unwell, one of the restaurant servers was kind enough to inquire about why I had not come for dinner and insisted on sending up soup and a banana. His gesture made me feel very much at home during my first days in India
Stayed 3 nights in Oct 2017

8/10 Good

DK

Liked: Cleanliness, room comfort
Nice rooms
This hotel is situated near the main bazaar. Off a main road so not as busy. Tuk tuks are easily available. Rooms are clean and modern. Highly recommend

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ugh!!
Super frustrating check in .. we arrived late and our room was gone. We paid for the room in advance. No refunds!

2/10 Terrible

Tathagato

Liked: Cleanliness
Disliked: Staff & service, room comfort
Hotel meant for hooligans and anti-socials
The location is shabby and dirty, being around the market place... The hospitality is extremely unprofessional and hostile... the reception staff deliberately charged me with a Rs 2lac+ credit card swipe. While I raised alarm and got them to void the transaction (which they did reluctantly), my credit card pin got compromised in the process. They have my ADHAAR card details and the possibility of misusing such information is not ruled out (even though I have kept my bank notified of any possible the security breach). They even tried to refuse me and my family (including 6 year old) the booked room and accepted the payments only in cash but did not provide me with a cash receipt or bill. The wifi is not free but chargeable... This hotel is meant for hooligans and anti-socials. Families out on vacation may please avoid.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Thomas, Singapore

Disliked: Cleanliness, staff & service, property conditions & facilities
Keep searching, better hotels will be available!
Overall, extremely disappointing. Dirty towels and no toilet roll on arrival. They said they were giving us a great room - it was very poor. The booking stated that it had a rainfall shower head and a jetted bath tub - neither of these were present. We had a cold tricklimg shower with almost no shower gel/shampoo. The area was dodgy and felt uncomfortable. When feeding back on the form at the end of the stay the staff member gave a half hearted apology but no re-imbursement or offer on any level. We will not be staying again.

2/10 Terrible

Arjun, Chandigarh

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lot better hotels available in the area....AVOID
I had to wait for 50 minutes to check in !! The reception desk said rooms were occupied, but no one checked out in the 50 mins i had waited there !! The rooms are way smaller than the photos suggest.The wooden flooring is all broken up...! There were no toiletries in the bathroom ...please carry your own bathing soap! The food i ordered was also disappointing, the wild mushroom soup had no mushroom in it ! The website mentions of a rollaway bed, however a mattress is put on the ground instead..! The staff also was unconcerned until we made a complaint.

8/10 Good

Marie, California

Liked: Staff & service, property conditions & facilities
Nice hotel in busy place
Check in process was nice and easy. The room was as expected with the exception of the bathroom were the shower looks old and dirty. A/C didn't cooled fast enough, and bed mattress was hard as rock.

8/10 Good

cesar, cs los angeles

Liked: Cleanliness, staff & service, room comfort
Nice hotel
The hotel was clean and close to de turistic side ande plenty to restaurants and choppings stores

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Friendly staff!
The staff at Le Roi were very helpful, friendly, and even accommodated an extra night of stay before going to the airport! The breakfast was clean, delicious and very reasonably priced. The area is very busy though and on a small street though there are multiple shops and restaurants to eat at.

4/10 Poor

Dmitry

Disliked: Cleanliness, staff & service, property conditions & facilities
you have to be kidding me
Only good thing about this hotel is possibility to sleep long time and well. Nice lines and good beds. Also it was mostly silent around. Everything else is quite a joke. It is not clean in the room:floor bulbs almost everything. Bathroom is good though. Quite a lot of cockroaches. One in fridge, and fridge is really dirty. Two came with housekeeping on request of new kettle, because original one doesn't work. Another one we found in bed with us and last but not least in closets. AC very noisy. Location is not good. It is safe, but dirty and very dusty. For the price they asking it is not worth it even with discount. I would not recommend to stay not only in this hotel but also in Delhi.

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Horrible location, very noisy,
I viewed this hotel on internet and it looked good but in reality i regretted booking this hotel.Hotel owners did not advertise as they should have done. Information about its location was incomplete and they made it look as if this hotel is located in central delhi where as the location of this hotel is terrible.

8/10 Good

chik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Shakeel, Mauritius

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
the area surrounding is very dirty and dusty
The pictures of the room in the website do not reflect the reality.

8/10 Good

Molly, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable Inexpensive Hotel by Train Station
I usually stay a night in Delhi on my journey from USA to Rishikesh. I chose the Le Roi due to it's close proximity to the train station. The staff were lovely and helpful. I loved the busy market place and the vegetable market nearby. The room was quiet and air conditioned . What a blessing after a long , hot, journey. I will recommend this hotel to my friends and definitely stay here again.

8/10 Good

Jameel, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hoyel for the price
Nice hotel for the price. Near public train station

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel near public transportation
Hotel was nice and the cost was very reasonable. Complimentary breakfast is an added touch.

2/10 Terrible

Kerrie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
One word. TERRIBLE!!!!!!! Car didn't turn up at airport at airport. We rang to be told the traffic was too busy. Had to find our own way. On arrival there was no apology. The manager was rude and arrogant. Worst experience we have ever had overseas.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not good. Didn't arrive for our transfer from airport. Management was rude and confrontational. Wouldn't pay taxi driver as agreed without issue. Resteraunt/bar not eager to serve us. Only 1 of our 2 rooms had a fridge. No offer to transfer back to airport.

6/10 Okay

Verified traveller

Liked: Property conditions & facilities
Disliked: Cleanliness
The hotel looks nice from the outside and everywhere inside besides the rooms. Staff seem friendly, albeit not the best. Few problems, the room isn't as clean as one would expect looking at how the whole facility looks. Room seemed hastily cleaned as I got there. Floor wet but not actually clean. Linens slightly dirty. Bugs in various places. Service is a little off, was ignored for minor problems, and I don't know how common it is here, but I was asked if I wanted a (can't directly say this word in a review) pr0stitute. Never happened before, strange interaction.

10/10 Excellent

Choate

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well managed hotel
Hotel has a wonderful staff who understand the meaning of customer service even if it is located at an uneasy location. Hotels around are open just for stealing money but this hotel actually is value for money. We stayed here for 3 nights and not a single day we felt unsafe. Too good rooms with too good food. Would recommend everyone to visit this hotel if they are planning paharganj area in delhi.

10/10 Excellent

Niranjan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!!! Will recommend
Had a great stay at Le Roi and will always use when traveling to Delhi NCR region. Neat and clean. Courteous and helpful staff. Prime location for business meetings in and around Delhi region. Definitely money' worth. Would recommend for sure.

10/10 Excellent

Ted

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Experience
I happen to visit Hotel Le Roi in May of this year along with my family. I decided to spend couple of nights there. I must say that it turned out to be a great experience - the rooms were spacious and clean, with all basic amenities. Adding to that, what I really liked was the room service which was very professional - prompt, polite and caring. A definitely recommended place to stay.

8/10 Good

paul, truro, Cornwall

Liked: Cleanliness, property conditions & facilities, room comfort
Nice Hotel, close to New Delhi train station
The hotel is nice. The restaurant is good & not too expensive. There is not a lot to do in the area though. The hotel can arrange for a taxi at a cost which is convenient. Rooms were really nice & spacious.

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Disliked: Cleanliness

4/10 Poor

Amit, New Delhi

Disliked: Cleanliness, property conditions & facilities, room comfort
Costly and nothing special- Disappointing
Facilities were not up to the mark. Room was small as compared to the price they charged us. Amenities at bathroom were not even there as they claimed we'd be getting while booking the hotel. it was overall a bad experience staying at this hotel. However room was clean and staff was friendly.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok
I stayed hardly for about 10hrs. I checked around 00hrs at night and left about 9.30 in the morning

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Clean rooms, central localization.
Rooms, sheets and banyo is clean. There is safe and TV in the room. Localization not far away from touristik areas and quiet. Staff is Ok. You have a free ride to airport ( 10$) if you book from Expedia. I recomend for this price range.

8/10 Good

al, canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
to many guy's just hanging around
nice hotel but have lots of guy's dressed very poorly just standing around. they don't say hello and are not polite . not even sure if they work there. uncomfortable feeling, and I am a guy so women would feel even worst.

8/10 Good

Harmit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, welcoming hotel near the railway station
Checked in late evening. Welcoming reception. Room very clean,staff very kind and helpful. Had a comfortable and relaxing night. Breakfast excellent. I will recommend this hotel to anyone without reservation. This was my second stay at this hotel within the last two years.

4/10 Poor

hames

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incorrect internet details
On net they claim terrece gardern restaurent. In reality its closed.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to Metro Station
Overall Experience of Hotel Le Roi was excellent. The staff here are very nice people This was such a great place. You shall come too. The room were well maintained.