Front of property – evening/night

Reviews of Royal Orchid Metropole Mysore

3.5 out of 5
Royal Orchid Metropole Mysore
No. 5, Jhansi Lakshmibai Road, Mysore, Karnataka

Reviews

8.6

Excellent

Rating 10 - Excellent. 71 out of 137 reviews" "
Rating 8 - Good. 47 out of 137 reviews" "
Rating 6 - Okay. 10 out of 137 reviews" "
Rating 4 - Poor. 6 out of 137 reviews" "
Rating 2 - Terrible. 3 out of 137 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

7.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

George

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We spent a delightful 4 nights at the Royal Orchid Metropole. It has a good location, just 5 or 10 minutes from the Palace by auto rickshaw. It is a genuine heritage property, and the furniture and fittings are OLD, they are certainly not 'tired' or 'faded'. Don't stay here if you expect hot water at the turn of a tap (it takes 15 mins to heat up). We found ourselves upgraded to a maharajah suite which was huge, with an enormous L-shaped balcony and an extra-large bed made from two large singles put together. Despite its size it was spotlessly clean. The staff team are welcoming, smiling and eager to please. We had two minor niggles - we did not have a working fridge until the third time of asking, and our room key cards had to be re-coded several times. There is an adequate if minimal gym/fitness room and a small, clean pool to cool down in the hot afternoons, and just enough loungers. Dinner at the courtyard restaurant was varied, tasty and reasonably priced, but there are so many multi-cuisine restaurants in Mysore that you can easily dine more cheaply if you need to. Breakfast was most often a good range but it was a little inconsistent, except for the pastries which were uniformly dry and lacking in taste or texture.
Stayed 4 nights in Feb 2024
Response from General Manager on 11 Mar 2024
Dear George, We're delighted to hear about your pleasant stay at Royal Orchid Metropole and the charm you found in our heritage property's ambiance. It's also great to know you enjoyed the spaciousness and cleanliness of the upgraded maharajah suite, as well as our convenient location and the warm hospitality of our staff. Your feedback about the hot water is appreciated and we understand the importance of immediate access. Please rest assured that we constantly strive to enhance our guest experiences and your comment is invaluable for this process. We apologize for the inconvenience regarding the fridge and room key cards. We acknowledge the disruption this might have caused and have addressed these hiccups with our maintenance team to ensure these issues are isolated and promptly rectified going forward. The fitness facilities and pool are there for your relaxation and we are glad you found them satisfactory. It's also heartening to learn that you relished dining in our courtyard restaurant. Regarding your dining experience, your comments about breakfast and pastries have been noted and forwarded to our culinary team. Gastronomic satisfaction is a priority and we will work diligently to improve consistency and quality. We are committed to providing you with an exceptional stay and we eagerly look forward to welcoming you back to experience further enhancements on your next visit. Rishi Ravindra General Manager

10/10 Excellent

Roslyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024

2/10 Terrible

Kathryn

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Disappointment after Disappointment We opted to splurge on the Royal Orchid Metropole Mysore based on previous reviews and the sumptuous photographs of promotional materials. On arrival, I had high hopes that my expectations were going to be met—the hotel is lovely & the staff appeared welcoming. Unfortunately, our room was probably the least desirable of the hotel—steps from a dining area & and the “private” patio looked out over the parking lot (see photo). There was constant noise primarily from the overly loud piped in music (cheesy Christmas songs) within the hotel, techno music from a neighboring hotel, and traffic from the street. The electrical wiring within the room was alarming, turning the overhead fan on/off created sparks and a burning smell (staff response “we’ll look into it” but they never did) and flickering overhead lights. We kept the fan off. When my husband showered, the bathroom floor and beyond flooded due to clogged drains. I opted to use the claw foot tub & realized there was no place to rest soap/shampoo. The most upsetting incident was the Christmas Eve gala dinner, an option available at additional cost that I chose when reserving the room and confirmed through the hotel months before arriving. On Christmas Eve we arrived in the dining area and told the waiter that we had ordered the gala dinner & he immediately responded that there was no gala dinner for our room number. I responded that I had reserved the gala dinner when I reserved the room a
Stayed 3 nights in Dec 2023
Response from General Manager on 29 Dec 2023
Dear Kathryn, We are saddened to hear that your stay at Royal Orchid Metropole Mysore fell short of your expectations. The inconveniences you encountered are not reflective of our standards, and we are genuinely concerned about the issues you faced. The location of your room and the disturbance from noise is regrettable. We aim to provide our guests with a serene environment, and it's clear we missed the mark during your stay. Your feedback on the music volume and external noises has been noted and will be addressed to ensure the comfort of our guests. The condition and maintenance of the room you described are concerning, particularly with the electrical wiring. The safety and well-being of our guests are paramount, and we have alerted our maintenance team to conduct a thorough inspection and rectify any hazardous situations immediately. Regarding the gala dinner misunderstanding, it must have been very frustrating to face such confusion, especially after making prior arrangements. We acknowledge that better communication between our staff and guests is essential, and we are implementing measures to improve our verification process for special event bookings. We take your feedback seriously and are committed to making the necessary improvements. It is our hope that you will give us another opportunity to make amends and to provide you with the quality stay that you expected and deserve. If you wish to discuss your concerns further, please reach out to us directly and we would be glad to assist you. Rishi Ravindra General Manager

6/10 Okay

Rani

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Sadly the property is falling apart. We had to walk through a hallway where the broken floor was covered with a heavy (Jute?) rug, so it was covered up and an unsteady person might fall. Room for two had only one chair to sit on. Nice courtyard, but overall over-priced. Receptionist made the currency choice on my charge without checking with me and I barely glanced. She said she could not re-do. Manager standing nearby said nothing. No apology from either. Breakfast staff, excellent. Other staff well-intentioned, but could use more training. Also noisy at night. Other hotels offer much better value in Mysuru.
Stayed 2 nights in Dec 2023
Response from General Manager on 1 Jan 2024
Dear Rani, We're truly concerned to read about your experience and appreciate your feedback regarding the condition and pricing of our property. The safety and comfort of our guests are top priorities, and we're taking your comments about the hallway and flooring very seriously. Please rest assured that we are addressing these issues with the relevant departments to prevent any future occurrences. The oversight with the seating in your room was certainly unintentional, and we recognize the inconvenience it may have caused. Future guests can expect to find appropriately furnished accommodations. We also acknowledge the miscommunication at the reception regarding the currency charge. We aim to provide guests with full control over such preferences and regret that this was not your experience. Training is an ongoing process, and we will emphasize the importance of clear communication and procedural accuracy with our team. Your compliments towards our breakfast staff are appreciated and we'll share your remarks with them to let them know that their efforts are noticed and valued. Finally, we recognize the impact that noise can have on a guest's stay and will look into this matter to improve our guest experience. We sincerely hope for an opportunity to make amends should your travels bring you back to Mysuru. Rishi Ravindra General Manager

10/10 Excellent

Alison, Stockport

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at the Royal Orchid Metropole for one Saturday night and was very impressed. An authentic Indian hotel and a nice change from the chains I usually stay in for work. Perfectly located within walking distance of the market and Mysore Palace. Service was great, with a warm welcome. The buffet lunch was good, breakfast was ok with a great omelette. I was upgraded to a ground floor luxury room which was lovely - the bed was very comfy, the bathroom good (remember to turn the hot water on!) and lovely to have a balcony. I found the street noise ok, but I travel with silicon ear plugs. Overall highly recommended for a stay in Mysore, I would love to return.
Stayed 1 night in Nov 2023
Response from General Manager on 30 Nov 2023
Dear Alison, Stockport, We're delighted to hear that you enjoyed your stay at the Royal Orchid Metropole and were impressed with our location, service and amenities, especially the ground floor luxury room upgrade. We're pleased that you appreciated the authenticity of our Indian hotel and felt a wholesome change from the usual chains. It thrills us that you commend our buffet lunch and enjoyed our breakfast, particularly the omelette! We understand noise from the street was manageable for you, kudos to your proactive habit of carrying silicon ear plugs; this tip could be useful for other guests too. Your inclination to return and recommend us surely gives us a sense of accomplishment and motivation. Looking forward to having you back in the future! Rishi Ravindra General Manager

10/10 Excellent

Anna, San Diego

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful grounds and cute and comfortable rooms
Stayed 1 night in Oct 2023
Response from General Manager on 12 Oct 2023
Dear Anna, Thank you very much for your warm review. We are truly glad to hear that you appreciated our beautiful grounds and found the rooms both cute and comfortable. We strive to provide an enjoyable and relaxing experience for all of our guests, and your words indicate that we have succeeded in our endeavor. The outdoor area was carefully planned, and every tree, plant, and decoration was accurately placed to offer you a peaceful environment where you could feel part of nature. We really believe that a well-taken-care-of outdoor environment can play a crucial role in the overall experience for our guests and reading your comment, we are gratified to realize that our hard work has come to fruition. As for the rooms, we put a lot of thought into their design to make sure they can accommodate every necessity of our guests. We believe that the comfort of the room plays a significant role in making a stay memorable. We aimed to balance coziness and functionality, add a touch of charm, and the fact that you defined them as 'cute' validates our efforts. Your feedback encourages us to work even harder to maintain our standards and consistently deliver excellent service. On your next visit, we'd be pleased to ensure an equally or even more pleasing experience. Once again, thank you for your wonderful review. We hope that we will have the pleasure of welcoming you back soon.

10/10 Excellent

Daniel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Character building with good facilities
Lovely old building, not too modern but has loads of character. Great friendly and helpful staff. Good breakfast and great evening meals. Would happily stay there again.
Stayed 6 nights in Aug 2023
Response from General Manager on 22 Aug 2023
Dear Daniel, Thank you for sharing your positive experiences during your stay with us. We are glad to hear that you appreciated our blend of heritage and modernity in our facilities. It thrills us to hear our staff were able to provide you with friendly and helpful service, as we strive to make our guests feel comfortable and welcomed. Your kind words about our breakfast and evening meals are much appreciated. We take great pride in our menu and are delighted that you enjoyed your meals. Your willingness to return is the highest compliment we could receive and we look forward to welcoming you back in the future.

6/10 Okay

Sukamal

Travelled with family
Liked: Staff & service
Location is good. Property is okay . Bathroom is not that clean … swimming pool is very small and also not very clean . Food was good . Staffs were very helpful and gentle.
Stayed 1 night in Jul 2023
Response from Vishvanath on 5 Aug 2023
Dear Sukamal ,Namaste!!!Warm greetings from all the team at Royal Orchid Metropole, Mysore.On behalf of the management of Royal Orchid Metropole, Mysore, I would like to thank you for staying with us.At Royal Orchid Metropole, Mysore we strive to ensure that every guest is provided with the best possible service and attention. We are committed to making a difference every day, continually getting better to keep us the best.It was therefore very disappointing that you experienced a number of problems during your stay.As result of our shortcomings I have personally informed our department heads to ensure that other guests do not experience a similar situation. There is no excuse for the annoyance caused to you and again I am very sorry.Personally I wish to stress that we are very grateful for your support and for informing us of what happened and as such I hope that you will not hesitate to call me should you require assistance with anything. I hope you will give us another chance to prove you, that what you have experienced during your recent stay is not our normal service levels at Royal Orchid Metropole, Mysore.In the meantime, once again, may I extend my sincere apologies to you and once again thank you for your understanding.Thank you,

10/10 Excellent

Andrew

Stayed 1 night in Jul 2023
Response from Shivraj on 13 Jul 2023
Thank you for the positive feedback.

10/10 Excellent

Thashwini

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Shivraj on 29 Jun 2023
Dear Ms. Thashwini,Thank you for the great feedback.

10/10 Excellent

Maia

Stayed 1 night in Mar 2023
Response from Shivaraj on 25 Mar 2023
Thank you so much for your review! We are delighted to hear that you had a positive experience staying with us. We strive to make sure our guests have an enjoyable stay, and it's great to hear that we achieved that for you. We look forward to seeing you again soon!

2/10 Terrible

Rekha

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Service and staff were not friendly and helpful
Stayed 1 night in Feb 2023
Response from Vishvanath on 17 Feb 2023
I'm sorry to hear that you had an unsatisfactory experience with our service and staff. We strive to provide excellent customer service, and it's disappointing to know that we did not meet your expectations. We are working hard to ensure that our customers always have a positive experience, and we apologize for any inconvenience this may have caused you. If there is anything else we can do to make your experience better, please do not hesitate to let us know.

10/10 Excellent

nicole

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely loved staying at the Royal Orchid Metropole in Mysore. The staff is attentive and friendly, the rooms are spacious and the beds comfortable. I love the charming feel of this heritage hotel. I cannot wait to come back!
Stayed 3 nights in Feb 2023
Response from Shivaraj on 10 Feb 2023
Thank you so much for your kind words! We are delighted to hear you enjoyed your stay at Royal Orchid Metropole. We are committed to providing our guests with top-notch service and we appreciate your feedback. We hope to have you back soon!

10/10 Excellent

Warren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay in Mysore. Classic old world hotel updated for a modern stay. Lovely courtyard. Good restaurant.
Response from Shivaraj on 6 Feb 2023
Thank you for your review! We are delighted to hear that you enjoyed your stay with us at Classic old world hotel and that you found our courtyard and restaurant to be of a high standard. We strive to provide the highest level of comfort and convenience for our guests and we are glad that you found your stay here to be a pleasant one. We look forward to welcoming you back again soon.

10/10 Excellent

C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loved the Royal Orchid Metropole hotel. Our room was very spacious and well appointed, with a comfortable bed and big balcony. The courtyard seating and restaurant are really beautiful and relaxing to sit in. The staff were perfectly helpful and attentive. The food was delicious at every meal. The location is also great (traffic noise notwithstanding) as it's a short walk to the train station and the palace. The only thing we would change is the hotel bar, which doesn't have much of a range of drinks (especially if you want good wine, or a cocktail that's dry rather than sweet).
Stayed 2 nights in Jan 2023
Response from Shivaraj on 29 Jan 2023
Dear Sir, It was a pleasure having you stay with us at Royal Orchid Metropole, Mysore. We thank you for sparing your valuable time to evaluate our product and services. We are happy to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Thank you, Shivaraj Front Office Supervisor Royal Orchid Metropole #5, JLB Road, Mysore - 570 005

4/10 Poor

Arya

Travelled with family
Disliked: Amenities, property conditions & facilities
Poor experience overall, our room was not ready when we checked in at 4pm, needed to ask for additional bed even though specified at booking, AC unit broke down on 2nd day due to lack of maintenance and we needed to move to a smaller room instead, not recommended
Stayed 3 nights in Jun 2022

10/10 Excellent

geetha

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great heritage site and well preserved Nostalgic
Stayed 2 nights in Apr 2022

10/10 Excellent

Ramesh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Heritage and Royal Touch
Nice place to stay with comfort and heritage touch
Stayed 3 nights in Nov 2021

8/10 Good

Ritesh

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Good stay, very poor check in and check out
Check in and checkout were terrible. Check in took 45 mins even though there wasn’t much of a queue. Check out: international credit card wouldn’t work due to their system being down. The same card worked all over in Mysore Otherwise, stay was comfortable. It’s a nice property and central in location
Stayed 2 nights in Dec 2021

10/10 Excellent

Vijay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2021

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Ms. Suman Nanaiah, Area General Manager on 26 Jul 2019
Dear Peter, It was a pleasure having you stay with us at Royal Orchid Metropole, Mysore. We thank you for sparing your valuable time to evaluate our product and services. We are happy to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Thank you, Kind Regards,

8/10 Good

Chahat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great stay
Stayed 1 night in Jul 2019
Response from Ms. Suman Nanaiah, Area General Manager on 26 Jul 2019
Dear Chahat, It was a pleasure having you stay with us at Royal Orchid Metropole, Mysore. We thank you for sparing your valuable time to evaluate our product and services. We are happy to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Thank you, Warm Regards,

6/10 Okay

NATE, Chicago, USA

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is ideal for certain people; but not for me. I need the room size to be a lot larger. It is an old property which was once a grand location and meeting place. So it does not look modern. I would still stay here if I had very little luggage. Their laundry service lacked superior quality. The best part about this place is the outdoor dining, under the stars and the excellent wait staff. That is what you stay here for. Their Jim is minimal. Security personnel round the clock. Not far from center of city.
Stayed 3 nights in Jun 2019
Response from Ms. Suman Nanaiah, Area General Manager on 1 Jul 2019
Dear Nate, Warm greetings from all the team at Royal Orchid Metropole, Mysore. On behalf of the management of Royal Orchid Metropole, Mysore, I would like to thank you for staying with us. At Royal Orchid Metropole, Mysore we strive to ensure that every guest is provided with the best possible service and attention. We are committed to making a difference every day, continually getting better to keep us the best. It was therefore very disappointing that you experienced a number of problems during your stay. As result of our shortcomings I have personally informed our department heads in order to ensure that other guests do not experience a similar situation. There is no excuse for the annoyance caused to you and again I am very sorry. Personally I wish to stress that we are very grateful for your support and for informing us of what happened and as such I hope that you will not hesitate to call me should you require assistance with anything. I hope you will give us another chance to prove you, that what you have experienced during your recent stay is not our normal service levels at Royal Orchid Metropole, Mysore. In the meantime, once again, may I extend my sincere apologies to you and once again thank you for your understanding. Kind Regards,

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
Spacious rooms with balcony is the credit for this hotel . As regards amenities there are very less compare to others in star category
Stayed 2 nights in May 2019
Response from Ms. Suman Nanaiah, Area General Manager on 31 May 2019
Dear Guest, Warm greetings from all the team at Royal Orchid Metropole, Mysore. On behalf of the management of Royal Orchid Metropole, Mysore, I would like to thank you for staying with us. At Royal Orchid Metropole, Mysore we strive to ensure that every guest is provided with the best possible service and attention. We are committed to making a difference every day, continually getting better to keep us the best. It was therefore very disappointing that you experienced a number of problems during your stay. As result of our shortcomings I have personally informed our department heads in order to ensure that other guests do not experience a similar situation. There is no excuse for the annoyance caused to you and again I am very sorry. Personally I wish to stress that we are very grateful for your support and for informing us of what happened and as such I hope that you will not hesitate to call me should you require assistance with anything. I hope you will give us another chance to prove you, that what you have experienced during your recent stay is not our normal service levels at Royal Orchid Metropole, Mysore. In the meantime, once again, may I extend my sincere apologies to you and once again thank you for your understanding. Kind Regards,

6/10 Okay

SANJAY

Liked: Cleanliness, property conditions & facilities, room comfort
A family holiday , however was disappointed by services and efficiency of reception team
Stayed 1 night in May 2019
Response from Suman Nanaiah, Area General Manager on 28 May 2019
Dear Mr. Sanjay, Warm greetings from all the team at Royal Orchid Metropole, Mysore. On behalf of the management of Royal Orchid Metropole, Mysore, I would like to thank you for staying with us. At Royal Orchid Metropole, Mysore we strive to ensure that every guest is provided with the best possible service and attention. We are committed to making a difference every day, continually getting better to keep us the best. It was therefore very disappointing that you experienced a number of problems during your stay. As result of our shortcomings I have personally informed our department heads in order to ensure that other guests do not experience a similar situation. There is no excuse for the annoyance caused to you and again I am very sorry. Personally I wish to stress that we are very grateful for your support and for informing us of what happened and as such I hope that you will not hesitate to call me should you require assistance with anything. I hope you will give us another chance to prove you, that what you have experienced during your recent stay is not our normal service levels at Royal Orchid Metropole, Mysore. In the meantime, once again, may I extend my sincere apologies to you and once again thank you for your understanding. Kind Regards,

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Character of property was very good but the basics like working TV ,bathroom condition just wasnt there for the price we paid.
Stayed 1 night in Apr 2019
Response from Ms. Suman Nanaiah, Area General Manager on 7 May 2019
Dear Guest, Warm greetings from all the team at Royal Orchid Metropole, Mysore. On behalf of the management of Royal Orchid Metropole, Mysore, I would like to thank you for staying with us. At Royal Orchid Metropole, Mysore we strive to ensure that every guest is provided with the best possible service and attention. We are committed to making a difference every day, continually getting better to keep us the best. It was therefore very disappointing that you experienced a number of problems during your stay. As result of our shortcomings I have personally informed our department heads in order to ensure that other guests do not experience a similar situation. There is no excuse for the annoyance caused to you and again I am very sorry. Personally I wish to stress that we are very grateful for your support and for informing us of what happened and as such I hope that you will not hesitate to call me should you require assistance with anything. I hope you will give us another chance to prove you, that what you have experienced during your recent stay is not our normal service levels at Royal Orchid Metropole, Mysore. In the meantime, once again, may I extend my sincere apologies to you and once again thank you for your understanding. Kind Regards,

8/10 Good

Ranjit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant stay!
Very pleasant stay in a centrally located historic building. Outdoor courtyard and restaurant with excellent food and service. Bathroom needs an upgrade.
Stayed 1 night in Apr 2019
Response from Ms. Suman Nanaiah, Area General Manager on 5 May 2019
Dear Ranjit, Warm greetings from all the team at Royal Orchid Metropole, Mysore. On behalf of the management of Royal Orchid Metropole, Mysore, I would like to thank you for staying with us. At Royal Orchid Metropole, Mysore we strive to ensure that every guest is provided with the best possible service and attention. We are committed to making a difference every day, continually getting better to keep us the best. Personally I wish to stress that we are very grateful for your support and for informing us of what happened and as such I hope that you will not hesitate to call me should you require assistance with anything. I hope you will give us another chance to prove you, that what you have experienced during your recent stay is not our normal service levels at Royal Orchid Metropole, Mysore. In the meantime, once again, may I extend my sincere apologies to you and once again thank you for your understanding. Kind Regards,

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Liked - ambience and friendliness/helpfulness of staff. Disliked - some issues over pool towel and lounger availability in the late afternoon.
Stayed 4 nights in Feb 2019
Response from Area General Manager on 23 Mar 2019
Dear Guest, Warm greetings from all the team at Royal Orchid Metropole, Mysore. On behalf of the management of Royal Orchid Metropole, Mysore, I would like to thank you for staying with us. At Royal Orchid Metropole, Mysore we strive to ensure that every guest is provided with the best possible service and attention. We are committed to making a difference every day, continually getting better to keep us the best. It was therefore very disappointing that you experienced a number of problems during your stay. As result of our shortcomings I have personally informed our department heads in order to ensure that other guests do not experience a similar situation. There is no excuse for the annoyance caused to you and again I am very sorry. Personally I wish to stress that we are very grateful for your support and for informing us of what happened and as such I hope that you will not hesitate to call me should you require assistance with anything. I hope you will give us another chance to prove you, that what you have experienced during your recent stay is not our normal service levels at Royal Orchid Metropole, Mysore. In the meantime, once again, may I extend my sincere apologies to you and once again thank you for your understanding. Kind Regards,

8/10 Good

Verified traveller

Stayed 4 nights in Feb 2019

8/10 Good

Verified traveller

Stayed 3 nights in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely relaxing place close to centre and station.
Stayed 2 nights in Jan 2019
Response from Area General Manager on 21 Mar 2019
Dear Guest, It was a pleasure having you stay with us at Royal Orchid Metropole, Mysore. We thank you for sparing your valuable time to evaluate our product and services. We are happy to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Thank you, Kind Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful historic hotel
Excellent start to our southern India experience. Beautiful hotel, lovely cool grounds with shady trees, balcony to each room, character & historic hotel swimming pool, free yoga classes. And top restaurant with outside dining area within the hotel. Only negative was that WiFi not really working in the room, but was fine in the public areas. Location walking distance to palace and other sights.
Stayed 2 nights in Dec 2018

8/10 Good

Vikram

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel, very good service.
Stayed 2 nights in Dec 2018

8/10 Good

James

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Dec 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
The issue is the extrabed cost of 1500 INR plus taxes. Indeed rooms for 3 are not available. So we book a room for 2 plus one children of 15years. And we had a price of 10500 INR plus taxes to which they charged 1500 more. The discussion was not productive and I have to pay to be released. How can we be reimbursed?
Stayed 3 nights in Dec 2018

4/10 Poor

Verified traveller

Stayed 2 nights in Dec 2018

4/10 Poor

Ayesha

This is a heritage hotel - a historic building and atmospheric, but maintenance could be better. It is a bit worn around the edges, rooms are a bit dark and musty. My big complaint was the service--there never seemed to be anyone around in the restaurant/coffee shop and it took a very long time to get even basic food. Add to this, two members of our party contracted food poisoning after dinner here. The housekeeping staff was very helpful about changing sheets/towels because of sickness, but the downstairs staffing and service needs improvement, particularly for an establishment that charges five star rates. Very disappointed.
Stayed 1 night in Nov 2018
Response from Suman Nanaiah, Area General Manager on 26 Nov 2018
Dear Ayesha, Warm greetings from all the team at Royal Orchid Metropole, Mysore. On behalf of the management of Royal Orchid Metropole, Mysore, I would like to thank you for staying with us. At Royal Orchid Metropole, Mysore we strive to ensure that every guest is provided with the best possible service and attention. We are committed to making a difference every day, continually getting better to keep us the best. It was therefore very disappointing that you experienced a number of problems during your stay. As result of our shortcomings I have personally informed our department heads in order to ensure that other guests do not experience a similar situation. There is no excuse for the annoyance caused to you and again I am very sorry. Personally I wish to stress that we are very grateful for your support and for informing us of what happened and as such I hope that you will not hesitate to call me should you require assistance with anything. I hope you will give us another chance to prove you, that what you have experienced during your recent stay is not our normal service levels at Royal Orchid Metropole, Mysore. In the meantime, once again, may I extend my sincere apologies to you and once again thank you for your understanding. Kind Regards,

8/10 Good

Shashi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2018
Response from Suman Nanaiah, Area General Manager on 28 Nov 2018
Dear Shashi, Warm greetings from all the team at Royal Orchid Metropole, Mysore. On behalf of the management of Royal Orchid Metropole, Mysore, I would like to thank you for staying with us. At Royal Orchid Metropole, Mysore we strive to ensure that every guest is provided with the best possible service and attention. We are committed to making a difference every day, continually getting better to keep us the best. It was therefore very disappointing that you experienced a number of problems during your stay. As result of our shortcomings I have personally informed our department heads in order to ensure that other guests do not experience a similar situation. There is no excuse for the annoyance caused to you and again I am very sorry. Personally I wish to stress that we are very grateful for your support and for informing us of what happened and as such I hope that you will not hesitate to call me should you require assistance with anything. I hope you will give us another chance to prove you, that what you have experienced during your recent stay is not our normal service levels at Royal Orchid Metropole, Mysore. In the meantime, once again, may I extend my sincere apologies to you and once again thank you for your understanding. Kind Regards,

10/10 Excellent

Keith, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel with great staff and food. Peaceful central courtyard with a nice garden and leafy surroundings in the heart of Mysore.
Stayed 3 nights in Oct 2018
Response from Suman Nanaiah Area, General Manager on 31 Oct 2018
Dear Keith, It was a pleasure having you stay with us at Royal Orchid Metropole, Mysore. We thank you for sparing your valuable time to evaluate our product and services. We are happy to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Thank you, Kind Regards,

10/10 Excellent

Bill, Scotland

Liked: Cleanliness, property conditions & facilities, room comfort
Lovely colonial hotel which is a perfect oasis of escape in busy Mysore. Wonderful staff. Great ambience. Excellent food. Highly recommended.
Stayed 2 nights in Oct 2018
Response from Suman Nanaiah, Area General Manager on 31 Oct 2018
Dear Bill, It was a pleasure having you stay with us at Royal Orchid Metropole, Mysore. We thank you for sparing your valuable time to evaluate our product and services. We are happy to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Thank you, Kind Regards,

8/10 Good

Verified traveller

Liked: Staff & service
Near to Train Station and easily identified
Okay, but not so cool, it's a Heritage Hotel, suitable to Royal comforts
Stayed 1 night in Sep 2018
Response from Suman Nanaiah, Area General Manager on 8 Oct 2018
Dear Guest, Warm greetings from all the team at Royal Orchid Metropole, Mysore. On behalf of the management of Royal Orchid Metropole, Mysore, I would like to thank you for staying with us. At Royal Orchid Metropole, Mysore we strive to ensure that every guest is provided with the best possible service and attention. We are committed to making a difference every day, continually getting better to keep us the best. It was therefore very disappointing that you experienced a number of problems during your stay. As result of our shortcomings I have personally informed our department heads in order to ensure that other guests do not experience a similar situation. There is no excuse for the annoyance caused to you and again I am very sorry. Personally I wish to stress that we are very grateful for your support and for informing us of what happened and as such I hope that you will not hesitate to call me should you require assistance with anything. I hope you will give us another chance to prove you, that what you have experienced during your recent stay is not our normal service levels at Royal Orchid Metropole, Mysore. In the meantime, once again, may I extend my sincere apologies to you and once again thank you for your understanding. Kind Regards,

10/10 Excellent

Yaron

Liked: Cleanliness, staff & service, room comfort
Old school heritage charm
It’s an heritage old property so there is the old school charm however the upkeeping and maintenance is lacking. Still keeping in mind the limited supply in Mysore, it is a nice choice
Stayed 2 nights in Sep 2018
Response from Suman Nanaiah, Area General Manager on 8 Oct 2018
Dear Yaron, Warm greetings from all the team at Royal Orchid Metropole, Mysore. On behalf of the management of Royal Orchid Metropole, Mysore, I would like to thank you for staying with us. At Royal Orchid Metropole, Mysore we strive to ensure that every guest is provided with the best possible service and attention. We are committed to making a difference every day, continually getting better to keep us the best. It was therefore very disappointing that you experienced a number of problems during your stay. As result of our shortcomings I have personally informed our department heads in order to ensure that other guests do not experience a similar situation. There is no excuse for the annoyance caused to you and again I am very sorry. Personally I wish to stress that we are very grateful for your support and for informing us of what happened and as such I hope that you will not hesitate to call me should you require assistance with anything. I hope you will give us another chance to prove you, that what you have experienced during your recent stay is not our normal service levels at Royal Orchid Metropole, Mysore. In the meantime, once again, may I extend my sincere apologies to you and once again thank you for your understanding. Kind Regards,

8/10 Good

Adithya, Bangalore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Mysore Experience
One of the best stays I have had in a long time. The rooms are beautiful, Majestic and rich in heritage. The breakfast could have been better but overall a very good stay. If possible go for the Maharaja suite.
Stayed 1 night in Aug 2018
Response from Suman Nanaiah, Area General Manager on 16 Aug 2018
Dear Adithya, It was a pleasure having you stay with us at Royal Orchid Metropole, Mysore. We thank you for sparing your valuable time to evaluate our product and services. We are happy to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Thank you, Kind Regards,

10/10 Excellent

Ramachandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic!!
Fantastic 2 night trip, will definitely return. Got upgraded during this stay that was a pleasent surprise.
Stayed 2 nights in Jul 2018
Response from Suman Nanaiah, Area General Manager. on 1 Aug 2018
Dear Mr Ramachandra, It was a pleasure having you stay with us at Royal Orchid Metropole, Mysore. We thank you for sparing your valuable time to evaluate our product and services. We are happy to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Thank you, Kind Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2018
Response from Suman Nanaiah, Area General Manager on 23 Jun 2018
Dear Guest, It was a pleasure having you stay with us at Royal Orchid Metropole, Mysore. We thank you for sparing your valuable time to evaluate our product and services. We are happy to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Thank you, Kind Regards,

10/10 Excellent

Balu, Hyderabad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous
Place to stay for sure ... very nice to stay in this property,it gives an ambience like palace
Stayed 1 night in May 2018
Response from Suman Nanaiah, Area General Manager on 23 Jun 2018
Dear Fabulous, It was a pleasure having you stay with us at Royal Orchid Metropole, Mysore. We thank you for sparing your valuable time to evaluate our product and services. We are happy to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Thank you, Kind Regards,

10/10 Excellent

Bhuvanesh , Bangalore India

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well Maintained
Had a very good stay where from the security to the housekeeping took very good care of me. The overall cleanliness was very very good and well maintained.
Stayed 1 night in May 2018
Response from Suman Nanaiah, Area General Manager on 23 Jun 2018
Dear Bhuvanesh,, It was a pleasure having you stay with us at Royal Orchid Metropole, Mysore. We thank you for sparing your valuable time to evaluate our product and services. We are happy to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Thank you, Kind Regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Charming faded grandeur
Comfortable hotel with a lovely colonial atmosphere that more than makes up for the fact that it needs upgrading. Staff are all incredibly helpful and accommodating.
Stayed 2 nights in Apr 2018

8/10 Good

Siddhartha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Truly Retro
Enjoyed the charm of a property which retained the character of an earlier era. Just missed health food options on the menu
Stayed 3 nights in Feb 2018
Response from suman nanaiah on 1 Mar 2018
Dear Guest, Namaste!!! Thank you for sharing your feed back. Metropole team look forward to welcome you back. Regards

10/10 Excellent

Jon, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Elegance in tranquillity
We just had one night in Mysore and on our way to Bandipur Tiger Reseve. We explored the hustle and bustle of the market and bought Mysore Silk. Visited Mysore Palace and dined outside. Helpful and attentive staff.
Stayed 1 night in Jan 2018
Response from suman nanaiah on 31 Jan 2018
It was a pleasure having you stay with us at Royal Orchid Metropole, Mysore. We thank you for sparing your valuable time to evaluate our product and services. We are happy to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Thank you, Kind Regards,