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Reviews of The Leela Palace Chennai

5 out of 5
The Leela Palace Chennai
175 Sathya Dev Avenue Extn, MRC Nagar, Chennai, Tamil Nadu

Reviews

9.4

Exceptional

Rating 10 - Excellent. 427 out of 561 reviews" "
Rating 8 - Good. 80 out of 561 reviews" "
Rating 6 - Okay. 30 out of 561 reviews" "
Rating 4 - Poor. 14 out of 561 reviews" "
Rating 2 - Terrible. 10 out of 561 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Savithri

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay. Staff- excellent customer service and friendly. Room was best clean and spacious. Food was delicious spread.Beautiful hotel for a holiday
Stayed 5 nights in Apr 2024

10/10 Excellent

Reena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful experience overall. The staff was beyond helpful and throughly enjoyed my stay. One of my best stays in India.
Stayed 1 night in Apr 2024
Response from K M Chengappa on 18 Apr 2024
Dear Guest, Greetings from The Leela Palace Chennai!It was a pleasure having you with us at The Leela Palace Chennai. We thank you for sparing your valuable time for the suggestions and to evaluate our product and services. Your review is heart-warming, and your kind words of appreciation is a great motivation to us. Thank you once again and we look forward to welcoming you back to The Leela Palace Chennai. Warmly,K M ChengappaVice President & General Manager

10/10 Excellent

Meera

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place
Stayed 2 nights in Apr 2024
Response from K M Chengappa on 10 Apr 2024
Dear Guest, Greetings from The Leela Palace Chennai!It was a pleasure having you with us at The Leela Palace Chennai. We thank you for sparing your valuable time for the suggestions and to evaluate our product and services. Your review is heart-warming, and your kind words of appreciation is a great motivation to us. Thank you once again and we look forward to welcoming you back to The Leela Palace Chennai. Warmly,K M ChengappaVice President & General Manager

10/10 Excellent

Stig, Claremont

Business traveller, Travelled with partner
Liked: Amenities
True luxury hotel. Gorgeous views, wonderful staff, incredible food.
Stayed 2 nights in Apr 2024
Response from K M Chengappa on 8 Apr 2024
Dear Guest, Greetings from The Leela Palace Chennai!It was a pleasure having you with us at The Leela Palace Chennai. We thank you for sparing your valuable time for the suggestions and to evaluate our product and services. Your review is heart-warming, and your kind words of appreciation is a great motivation to us. Thank you once again and we look forward to welcoming you back to The Leela Palace Chennai. Warmly,K M ChengappaVice President & General Manager

10/10 Excellent

radhika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service. Staff has been exceptional.
Stayed 4 nights in Mar 2024
Response from K M Chengappa on 1 Apr 2024
Dear Guest, Greetings from The Leela Palace Chennai!It was a pleasure having you with us at The Leela Palace Chennai. We thank you for sparing your valuable time for the suggestions and to evaluate our product and services. Your review is heart-warming, and your kind words of appreciation is a great motivation to us. Thank you once again and we look forward to welcoming you back to The Leela Palace Chennai. Warmly,K M ChengappaVice President & General Manager

2/10 Terrible

Gregory

Stayed 2 nights in Mar 2024
Response from K M Chengappa on 18 Apr 2024
Dear Guest, Greetings from The Leela Palace Chennai! Thank you for sharing your review. We thank you for sparing your valuable time for rating us. We would love to hear from you more elaborate on this review, and we request you to please leave your contact details to reach out to you. My team and I always assure you of our best services and we look forward to your return.Warmly,KM ChengappaVice President & General Manager

8/10 Good

Gopal

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Though pricey the hotel was well located with excellent views of the sea and sunrise. Breakfast option was outstanding. However the bar is overpriced and the rooms were a tad too ornate and uncomfortably brightly decorated. The manager and front desk staff were a bit artificially nice. While hosting guests and treating them special may be one way to treat them care should be taken to be genuine.
Response from K M Chengappa on 14 Mar 2024
Dear guest , Thank you for sharing your detailed feedback. We're delighted to hear that you enjoyed our hotel's prime location, stunning sea views, and excellent breakfast options. However, we apologize for falling short of your expectations regarding the pricing at our bar, the room decor, and the staff interactions. Your comments are invaluable to us, and we will certainly take them into account to enhance our guests' experience. We strive to provide genuine hospitality and will ensure that our team reflects this in their interactions. We appreciate your patronage and hope to have the opportunity to welcome you back in the future.Warmly,KM ChengappaVice President & General Manager

10/10 Excellent

Pradeep

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
outstanding property. world class service and extremely hospitable and friendly staff ! highly recommend this place if you are in chennai - 5-star at its finest
Stayed 1 night in Mar 2024
Response from K M Chengappa on 14 Mar 2024
Dear Guest, Greetings from The Leela Palace Chennai!It was a pleasure having you with us at The Leela Palace Chennai. We thank you for sparing your valuable time for the suggestions and to evaluate our product and services. Your review is heart-warming, and your kind words of appreciation is a great motivation to us. Thank you once again and we look forward to welcoming you back to The Leela Palace Chennai. Warmly,K M ChengappaVice President & General Manager

10/10 Excellent

Eswara, Greenville

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were exceptional. Pammy in the restaurant was amazing and good service
Stayed 2 nights in Mar 2024
Response from K M Chengappa on 11 Mar 2024
Dear Guest, Greetings from The Leela Palace Chennai!It was a pleasure having you with us at The Leela Palace Chennai. We thank you for sparing your valuable time for the suggestions and to evaluate our product and services. Your review is heart-warming, and your kind words of appreciation is a great motivation to us. Thank you once again and we look forward to welcoming you back to The Leela Palace Chennai. Warmly,K M ChengappaVice President & General Manager

10/10 Excellent

Manoj

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from K M Chengappa on 26 Mar 2024
Dear Guest, Greetings from The Leela Palace Chennai!It was a pleasure having you with us at The Leela Palace Chennai. We appreciate you taking the time to give us a rating. Thank you once again and we look forward to welcoming you back to The Leela Palace Chennai. Warmly,KM ChengappaVice President & General Manager

10/10 Excellent

Ram

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and took excellent care of us. The front desk staff were very kind. The dining room options were great. Food was excellent and the staff were very attentive.
Stayed 4 nights in Feb 2024
Response from K M Chengappa on 8 Mar 2024
Dear Guest, Greetings from The Leela Palace Chennai!It was a pleasure having you with us at The Leela Palace Chennai. We thank you for sparing your valuable time for the suggestions and to evaluate our product and services. Your review is heart-warming, and your kind words of appreciation is a great motivation to us. Thank you once again and we look forward to welcoming you back to The Leela Palace Chennai. Warmly,K M ChengappaVice President & General Manager

10/10 Excellent

Helen, Eton Wick

Stayed 3 nights in Feb 2024
Response from K M Chengappa on 26 Mar 2024
Dear Guest, Greetings from The Leela Palace Chennai!It was a pleasure having you with us at The Leela Palace Chennai. We appreciate you taking the time to give us a rating. Thank you once again and we look forward to welcoming you back to The Leela Palace Chennai. Warmly,KM ChengappaVice President & General Manager

10/10 Excellent

Krishna

Stayed 4 nights in Feb 2024
Response from K M Chengappa on 26 Mar 2024
Dear Guest, Greetings from The Leela Palace Chennai!It was a pleasure having you with us at The Leela Palace Chennai. We appreciate you taking the time to give us a rating. Thank you once again and we look forward to welcoming you back to The Leela Palace Chennai. Warmly,KM ChengappaVice President & General Manager

10/10 Excellent

Shalesh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the Deluxe Room on the 8th floor and were upgraded to a Sea View from the balcony and a pool view from the other large window. The room was larger than the 650 sqft advertised! The bathroom was spectacular with the toilet enclosed by a door from the rest of the bathroom. The pool was also spectacular since it's a 35m infinity pool. One fellow swimmer told me that he's a Chennai resident who has a membership to the pool since Leela's pool is one of the best in all Chennai! The breakfast buffet is quite good and was included in my stay. I had dinner at China XO and enjoyed the vegetarian stir fry.
Stayed 1 night in Jan 2024
Response from K M Chengappa on 8 Mar 2024
Dear Guest, Greetings from The Leela Palace Chennai!It was a pleasure having you with us at The Leela Palace Chennai. We thank you for sparing your valuable time for the suggestions and to evaluate our product and services. Your review is heart-warming, and your kind words of appreciation is a great motivation to us. Thank you once again and we look forward to welcoming you back to The Leela Palace Chennai. Warmly,K M ChengappaVice President & General Manager

10/10 Excellent

Sarah

Liked: Staff & service, property conditions & facilities
One of the very best hotels we have ever stayed in with unrivalled attention to detail wonderful staff and excelled in every department .. we will be back
Stayed 3 nights in Jan 2024
Response from K M Chengappa on 8 Mar 2024
Dear Guest, Greetings from The Leela Palace Chennai!It was a pleasure having you with us at The Leela Palace Chennai. We thank you for sparing your valuable time for the suggestions and to evaluate our product and services. Your review is heart-warming, and your kind words of appreciation is a great motivation to us. Thank you once again and we look forward to welcoming you back to The Leela Palace Chennai. Warmly,K M ChengappaVice President & General Manager

6/10 Okay

Prakash P

Liked: Staff & service, property conditions & facilities
The breakfast buffet is way too crowded. I had to miss it both the days I stayed at.
Stayed 2 nights in Dec 2023
Response from K M Chengappa on 26 Mar 2024
Dear guest, Thank you for sharing your feedback regarding your recent stay at Leela Palace Chennai. We sincerely apologize for the inconvenience you experienced due to the crowded breakfast buffet.We understand the importance of a relaxing and enjoyable dining experience, especially during breakfast, and we regret that the crowded conditions prevented you from being able to enjoy it during your stay. Please rest assured that we take your feedback seriously, and we will review our breakfast seating arrangements and buffet management to ensure a smoother and more comfortable experience for our guests in the future.Your satisfaction is of utmost importance to us, and we hope that you will give us another opportunity to provide you with the excellent service and hospitality that we strive to deliver to all our guests. If you plan to return to The Leela Palace Chennai in the future, please do not hesitate to contact us directly, and we will do our best to ensure that your next stay is nothing short of exceptional.Thank you for bringing this matter to our attention, and we appreciate your understanding.Warm regards,KM ChengappaVice President & General Manager

10/10 Excellent

Olga, stamford

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Just outdoor areas usually locked or not ready to use for breakfast. Otherwise was really lovely.
Stayed 1 night in Jan 2024
Response from K M Chengappa on 8 Mar 2024
Dear guest, Thank you for your recent stay with us and for sharing your feedback. We're delighted to hear that you enjoyed your experience overall.We sincerely apologize for any inconvenience caused by the outdoor areas not being readily available for breakfast. Your feedback is invaluable, and we will work diligently to ensure that these areas are accessible and ready for use in the future.We're thrilled that you found your stay with us to be otherwise lovely, and we look forward to welcoming you back for another great experience.Warmly,KM ChengappaVice President & General Manager

4/10 Poor

vishal

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Loud music Horrible service at b.fast Room not per reservation
Stayed 1 night in Jan 2024
Response from K M Chengappa on 8 Mar 2024
Dear guest, We sincerely apologize for the unpleasant experiences you encountered during your recent stay with us. Your feedback is deeply concerning, and we take your comments very seriously.We regret any inconvenience caused by loud music and assure you that we will address this matter promptly to ensure a more peaceful environment for all our guests.Furthermore, we apologize for the subpar service you received during breakfast. Providing excellent service is paramount to us, and we will investigate this issue thoroughly to prevent recurrence in the future.We understand the importance of fulfilling room reservations accurately, and we apologize for any discrepancies you encountered. Rest assured, we will review our reservation procedures to ensure such issues are avoided in the future.Please accept our sincerest apologies once again for the shortcomings you experienced. We value your feedback, and we hope to have the opportunity to regain your trust and provide you with the exceptional stay you deserve.Warmly,KM ChengappaVice President & General Manager

10/10 Excellent

Louise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The views are nice, either of the ocean or the pool. Great breakfast, extensive variety. Extremely helpful and friendly staff. Beautiful flowers
Stayed 2 nights in Jan 2024
Response from K M Chengappa on 8 Mar 2024
Dear Guest, Greetings from The Leela Palace Chennai!It was a pleasure having you with us at The Leela Palace Chennai. We thank you for sparing your valuable time for the suggestions and to evaluate our product and services. Your review is heart-warming, and your kind words of appreciation is a great motivation to us. Thank you once again and we look forward to welcoming you back to The Leela Palace Chennai. Warmly,K M ChengappaVice President & General Manager

10/10 Excellent

Nimish

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from K M Chengappa on 8 Mar 2024
Dear Guest, Greetings from The Leela Palace Chennai!It was a pleasure having you with us at The Leela Palace Chennai. We appreciate you taking the time to give us a rating. Thank you once again and we look forward to welcoming you back to The Leela Palace Chennai. Warmly,KM ChengappaVice President & General Manager

10/10 Excellent

Siddharth

Business traveller
Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from K M Chengappa on 8 Mar 2024
Dear Guest, Greetings from The Leela Palace Chennai!It was a pleasure having you with us at The Leela Palace Chennai. We appreciate you taking the time to give us a rating. Thank you once again and we look forward to welcoming you back to The Leela Palace Chennai. Warmly,KM ChengappaVice President & General Manager

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really Amazing Hotel!!
This was my third or fourth stay in this hotel, and the best so far. In the past I have found the mattresses hard, but this time they gave some more bedding to cushion it and I had a great sleep. As always the facilities are top notch and immaculate. I love the spa and pool area and staff very attentive. Breakfast amazing, as usual, and for this price you cannot even get a two or three star hotel in Europe and this is one of the best hotels you can stay in! My only quibble is that the music on in the lobby \ lounge area is a bit repetitive and loud. I love Indian classical music and play it at home, but the droning sound all the time can be a bit uncomfortable, esp the flute sound. I don't see many people sitting around in what is a stunning area. The bar is also incredible and the gardens are great. So quiet at night and slept so well. Highly recommend. Prices can vary quite a lot so worth checking periodically.
Stayed 1 night in Jan 2024
Response from K M Chengappa on 8 Mar 2024
Dear Guest, Greetings from The Leela Palace Chennai!It was a pleasure having you with us at The Leela Palace Chennai. We thank you for sparing your valuable time for the suggestions and to evaluate our product and services. Your review is heart-warming, and your kind words of appreciation is a great motivation to us. Thank you once again and we look forward to welcoming you back to The Leela Palace Chennai. Warmly,K M ChengappaVice President & General Manager

10/10 Excellent

Monti

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved The Leela Palace Hotel. One of the best hotels in India, and perhaps in the world. This is the place to stay in Chennai.
Stayed 2 nights in Jan 2024
Response from K M Chengappa on 8 Mar 2024
Dear Guest, Greetings from The Leela Palace Chennai!It was a pleasure having you with us at The Leela Palace Chennai. We thank you for sparing your valuable time for the suggestions and to evaluate our product and services. Your review is heart-warming, and your kind words of appreciation is a great motivation to us. Thank you once again and we look forward to welcoming you back to The Leela Palace Chennai. Warmly,K M ChengappaVice President & General Manager

8/10 Good

Maria

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The hotel is beautiful! The view from the lobby is a dream. Also the pool area provides a serene backdrop for lounging around. My complaints are the quality of the food during large events, the service provided by some workers, and an odor in our room. We stayed over the New Year holiday. On our first day, we enjoyed an excellent meal in the buffet restaurant. However, after that, the food got way more expensive (holiday prices) and the quality diminished considerably. Food was cold and under seasoned. Thankfully, on our last day, the holiday dining was over, so we got to enjoy another good meal before leaving. While many workers seemed kind and willing to help, the person who checked us in stood out as one of the workers who did not. The whole process felt rushed and his general affect did little to make us feel welcome. There were some dining room attendants who also approached us like this. However, there were also some workers who went above and beyond to accommodate us, like a front desk employee who spent nearly 15 minutes helping me wrap my saree, or the kind women who greeted us inside of the lobby each day. Another helpful worker was one of the front desk managers, who put in a lot of effort to try to make our stay a good one. We noticed a mildew odor in our room and shared this complaint. The issue was never completely resolved, but the manager did offer us a new room (a hassle for us) use dehumidifier and fresheners to fix our room, and checked in daily.
Stayed 3 nights in Dec 2023
Response from K M Chengappa on 11 Jan 2024
Dear guest,Thank you for taking the time to share your feedback about your recent stay with us. We are delighted to hear that you found the hotel beautiful and enjoyed the dreamlike view from the lobby, as well as the serene pool area.We sincerely apologize for the challenges you experienced with the food quality during large events, the service from some of our staff, and the odor in your room. Your detailed comments are invaluable to us as we continuously strive to enhance our guests' experiences.Regarding the issues with the food, we regret any inconvenience caused by the variation in quality and pricing. Your feedback is noted, and we will review our processes to ensure a consistent dining experience for all our guests. We appreciate your recognition of the exceptional service provided by some of our staff members, and we will be sure to acknowledge their efforts. On the other hand, we apologize for the rushed check-in experience and any perceived lack of warmth from certain team members. We will address this with our staff to ensure a more welcoming atmosphere.As for the mildew odor in your room, we regret that it was not fully resolved during your stay. We are taking immediate steps to investigate and rectify this issue to prevent recurrence.We value your patronage and sincerely hope to have the opportunity to welcome you back for an improved experience. Please feel free to reach out to us directly so that we can discuss your concerns further and ensure your next stay is exceptional.Warmly,KM ChengappaVice President & General Manager

10/10 Excellent

Hema

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and service was great.
Stayed 1 night in Jan 2024
Response from K M Chengappa on 10 Jan 2024
Dear Guest, Greetings from The Leela Palace Chennai!It was a pleasure having you with us at The Leela Palace Chennai. We thank you for sparing your valuable time for the suggestions and to evaluate our product and services. Your review is heart-warming, and your kind words of appreciation is a great motivation to us. Thank you once again and we look forward to welcoming you back to The Leela Palace Chennai. Warmly,K M ChengappaVice President & General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from K M Chengappa on 11 Jan 2024
Dear Guest, Greetings from The Leela Palace Chennai!It was a pleasure having you with us at The Leela Palace Chennai. We appreciate you taking the time to give us a rating. Thank you once again and we look forward to welcoming you back to The Leela Palace Chennai. Warmly,KM ChengappaVice President & General Manager

10/10 Excellent

Praveena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and Convenient.
My wife and Kids went for a vacation and they loved the place. Its very comfortable and conveniently located for various activities. Only complaint is they felt the food tasted "just ok" but "very expensive"!!
Stayed 2 nights in Dec 2023
Response from K M Chengappa on 10 Jan 2024
Dear guest,Thank you for sharing feedback about your wife and kids' vacation experience at our hotel. We're glad to hear that they found the place comfortable and conveniently located for various activities. However, we apologize if the food did not meet their expectations, and we appreciate the input regarding the perceived expense. We constantly review our offerings to ensure they align with our guests' expectations. Your comments are valuable, and we hope to have the opportunity to welcome them back for an even more enjoyable stay in the future.Warmly,KM ChengappaVice President & General Manager

10/10 Excellent

Louise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful, beautiful setting, very clean, exceptionally helpful and pleasant staff, delicious breakfast
Stayed 1 night in Jan 2024
Response from K M Chengappa on 10 Jan 2024
Dear guest,Thank you for sharing your wonderful experience with us. We're delighted to hear that you enjoyed the beautiful setting, cleanliness, and the exceptionally helpful and pleasant staff. It's also great to know that you found the breakfast delicious. Your positive feedback is truly appreciated, and we look forward to the pleasure of welcoming you back for another enjoyable stay in the future.Warmly,KM ChengappaVice President & General Manager

10/10 Excellent

Shyam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous staff who literally treated us like royalty - we were waited on hand and foot. Dining options are delicious. Hotel itself is immaculate and the design of the hotel and rooms is spectacular.
Stayed 3 nights in Dec 2023
Response from K M Chengappa on 10 Jan 2024
Dear guest,Thank you for taking the time to share your wonderful experience at our hotel. We're thrilled to hear that our fabulous staff treated you like royalty, providing attentive service. It's fantastic to know that you enjoyed the delicious dining options and found the hotel, including its design and rooms, to be immaculate and spectacular.Your kind words are truly appreciated, and we look forward to the pleasure of welcoming you back for another exceptional stay in the future.Warmly,KM ChengappaVice President & General Manager

10/10 Excellent

Kris V

Stayed 4 nights in Dec 2023
Response from K M Chengappa on 10 Jan 2024
Dear Guest, Greetings from The Leela Palace Chennai!It was a pleasure having you with us at The Leela Palace Chennai. We appreciate you taking the time to give us a rating. Thank you once again and we look forward to welcoming you back to The Leela Palace Chennai. Warmly,KM ChengappaVice President & General Manager

10/10 Excellent

Kamlesh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from K M Chengappa on 10 Jan 2024
Dear Guest, Greetings from The Leela Palace Chennai!It was a pleasure having you with us at The Leela Palace Chennai. We appreciate you taking the time to give us a rating. Thank you once again and we look forward to welcoming you back to The Leela Palace Chennai. Warmly,KM ChengappaVice President & General Manager

10/10 Excellent

Mayuri

Liked: Cleanliness, staff & service, property conditions & facilities
Response from K M Chengappa on 8 Mar 2024
Dear Guest, Greetings from The Leela Palace Chennai!It was a pleasure having you with us at The Leela Palace Chennai. We appreciate you taking the time to give us a rating. Thank you once again and we look forward to welcoming you back to The Leela Palace Chennai. Warmly,KM ChengappaVice President & General Manager

10/10 Excellent

Stephen

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel
Stayed 4 nights in Dec 2023
Response from K M Chengappa on 10 Jan 2024
Dear Guest, Greetings from The Leela Palace Chennai!It was a pleasure having you with us at The Leela Palace Chennai. We thank you for sparing your valuable time for the suggestions and to evaluate our product and services. Your review is heart-warming, and your kind words of appreciation is a great motivation to us. Thank you once again and we look forward to welcoming you back to The Leela Palace Chennai. Warmly,K M ChengappaVice President & General Manager

10/10 Excellent

Sita Ram Sai

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from K M Chengappa on 10 Jan 2024
Dear Guest, Greetings from The Leela Palace Chennai!It was a pleasure having you with us at The Leela Palace Chennai. We appreciate you taking the time to give us a rating. Thank you once again and we look forward to welcoming you back to The Leela Palace Chennai. Warmly,KM ChengappaVice President & General Manager

2/10 Terrible

N S Rani

Stayed 1 night in Dec 2023
Response from K M Chengappa on 10 Jan 2024
Dear Guest, Greetings from The Leela Palace Chennai! Thank you for sharing your review. We thank you for sparing your valuable time for rating us. We would love to hear from you more elaborate on this review, and we request you to please leave your contact details to reach out to you. My team and I always assure you of our best services and we look forward to your return.Warmly,KM ChengappaVice President & General Manager

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an incredible experience. Any hiccups were dealt with efficiently and all staff went out of their way to provide excellent service.
Stayed 2 nights in Nov 2023
Response from K M Chengappa on 10 Jan 2024
Dear guest,Thank you for sharing your incredible experience with us. We're delighted to hear that any hiccups were efficiently addressed and that the staff went out of their way to provide excellent service.Your positive feedback is truly appreciated, and we look forward to the pleasure of welcoming you back for another outstanding experience in the future.Warmly,KM ChengappaVice President & General Manager

10/10 Excellent

Verity

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel, enjoyed every second. Special thanks to Tushar and Rohit for welcoming us and taking such great care.
Stayed 2 nights in Nov 2023
Response from K M Chengappa on 10 Jan 2024
Dear guest,Thank you for sharing your positive experience at our hotel. We're delighted to hear that you enjoyed every second of your stay. A special thanks to Tushar and Rohit for welcoming you and providing great care during your time with us.Your kind words are appreciated, and we look forward to the pleasure of welcoming you back for more amazing moments in the future.Warmly,KM ChengappaVice President & General Manager

10/10 Excellent

Ramya

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were here for a single night. But it made all the difference. Service at the Leela was stellar in all respects. We used the spa, salon and stayed the night. 1. Spa - massage was very good. Jonya was excellent. 2. Salon - me and the kids got their hair done. Parthi's styling was deft and quick. Aside from that, every staff member we met was very helpful. The hotel was also accomodating when we needed some additional time during check out. Only improvement i would add is service within the dine-in restaurants , it was slow for dinner at xo and was a bit chaotic for breakfast at spectra. Not by any means a downer since the rest of the stay was amazing! We loved it and would recommend.
Stayed 1 night in Nov 2023
Response from K M Chengappa on 10 Jan 2024
Dear guest,Thank you for taking the time to share your wonderful experience at The Leela. We're thrilled to hear that our service, from the spa and salon to the accommodation, made a positive difference during your single-night stay.We appreciate your specific mentions of the excellent massage by Jonya and the deft and quick styling by Parthi at the salon. It's heartening to know that every staff member you encountered was helpful, and we're glad the hotel could accommodate your needs during check-out.Your feedback regarding the service in dine-in restaurants is valuable, and we will certainly take this into consideration to enhance the overall dining experience.Thank you for recommending us, and we look forward to the pleasure of welcoming you back for another amazing stay in the future.Warmly,KM ChengappaVice President & General Manager

10/10 Excellent

VenitaTeerun, London

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and fantastic staff to make you feel great. Big thank you to Sandeep , Saurav , Kapil and Vipin for making our stay amazing and arranging a nice birthday for me.
Stayed 3 nights in Nov 2023
Response from K M Chengappa on 10 Jan 2024
Dear guest,Thank you for sharing your positive experience at our beautiful property. We're thrilled to hear that our fantastic staff, including Sandeep, Saurav, Kapil, and Vipin, made your stay amazing and arranged a nice birthday celebration for you.Your kind words are appreciated, and we look forward to the pleasure of welcoming you back for more memorable moments in the future.Warmly,KM ChengappaVice President & General Manager

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from K M Chengappa on 10 Jan 2024
Dear Guest, Greetings from The Leela Palace Chennai!It was a pleasure having you with us at The Leela Palace Chennai. We appreciate you taking the time to give us a rating. Thank you once again and we look forward to welcoming you back to The Leela Palace Chennai. Warmly,KM ChengappaVice President & General Manager

10/10 Excellent

Stuart

Stayed 2 nights in Oct 2023
Response from K M Chengappa on 10 Jan 2024
Dear Guest, Greetings from The Leela Palace Chennai!It was a pleasure having you with us at The Leela Palace Chennai. We appreciate you taking the time to give us a rating. Thank you once again and we look forward to welcoming you back to The Leela Palace Chennai. Warmly,KM ChengappaVice President & General Manager

10/10 Excellent

Manigandan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from K M Chengappa on 10 Jan 2024
Dear Guest, Greetings from The Leela Palace Chennai!It was a pleasure having you with us at The Leela Palace Chennai. We appreciate you taking the time to give us a rating. Thank you once again and we look forward to welcoming you back to The Leela Palace Chennai. Warmly,KM ChengappaVice President & General Manager

10/10 Excellent

chandra

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from K M Chengappa on 10 Jan 2024
Dear Guest, Greetings from The Leela Palace Chennai!It was a pleasure having you with us at The Leela Palace Chennai. We appreciate you taking the time to give us a rating. Thank you once again and we look forward to welcoming you back to The Leela Palace Chennai. Warmly,KM ChengappaVice President & General Manager

6/10 Okay

Sundaram, Thousand oaks

Liked: Cleanliness, amenities, property conditions & facilities
Nothing greet about the stY
Stayed 1 night in Oct 2023
Response from K M Chengappa on 10 Jan 2024
Dear guest,I'm sorry to hear that your stay didn't meet your expectations. If there are specific concerns or issues you'd like to share, please provide more details so that we can address them appropriately. Your feedback is important to us, and we want to ensure that your future experiences are more positive. Thank you for bringing this to our attention.Warmly,KM ChengappaVice President & General Manager

2/10 Terrible

Sivamaya

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a really bad experience with Reservations customer service who were not willing to refund a reservation payment for a sudden need to adjust my reservation due to medical reasons despite many attempts.
Stayed 1 night in Sep 2023
Response from K M Chengappa on 10 Jan 2024
Dear Guest, Greetings from The Leela Palace Chennai! Thank you for sharing your review. We are sorry to read your comments regarding the issues that you had. Please allow me to state that the issues experienced by you are not reflective of our normal guest service standards and request you to give us the opportunity to showcase that to you on your next visit. I trust you will not let this incident mar your perception of our service standards. My team and I always assure you of our best services and we look forward to your return.Warmly,K M ChengappaVice President & General Manager

10/10 Excellent

Sheila

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place The room tarifff is low compared to USA but the food is expensive and charging similar to USA
Stayed 7 nights in Sep 2023
Response from K M Chengappa on 10 Jan 2024
Dear guest,Thank you for sharing your feedback about your experience. It's great to hear that you found the place amazing. However, I understand your concern about the discrepancy between the room tariff and the cost of food, which seems to be on par with rates in the USA.Pricing structures in hotels can vary for different services, and factors like local costs, ingredients, and service standards may contribute to variations in food prices. Your input is valuable, and I hope the overall experience meets your expectations. If you have further concerns or if there's anything specific, you'd like assistance with, feel free to let me know.Warmly,K M ChengappaVice President & General Manager

10/10 Excellent

Firoz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from K M Chengappa on 10 Jan 2024
Dear Guest, Greetings from The Leela Palace Chennai!It was a pleasure having you with us at The Leela Palace Chennai. We appreciate you taking the time to give us a rating. Thank you once again and we look forward to welcoming you back to The Leela Palace Chennai. Warmly,KM ChengappaVice President & General Manager

10/10 Excellent

Firoz

Liked: Cleanliness, staff & service, amenities
The service was exceptional. Sameer was a credit to the hotel. Thoughtful and efficient. I would highly recommend this hotel
Stayed 3 nights in Sep 2023
Response from K M Chengappa on 10 Jan 2024
Dear guest,Thank you for sharing your positive experience, especially highlighting the exceptional service provided by Sameer. We're pleased to hear that Sameer's thoughtfulness and efficiency contributed to your satisfaction. Your recommendation is greatly appreciated, and we hope to welcome you back for another excellent stay in the future. If there's anything specific you enjoyed or if you have additional feedback, feel free to share.Warmly,KM ChengappaVice President & General Manager

10/10 Excellent

Rajan

Travelled with family and small children
Great service and friendly staff. Pleasant stay overall!
Stayed 2 nights in Sep 2023
Response from K M Chengappa on 13 Sept 2023
Dear Guest, Greetings from The Leela Palace Chennai!It was a pleasure having you with us at The Leela Palace Chennai. We thank you for sparing your valuable time for the suggestions and to evaluate our product and services. Your review is heart-warming, and your kind words of appreciation is a great motivation to us. Thank you once again and we look forward to welcoming you back to The Leela Palace Chennai. Warmly,K M ChengappaVice President & General Manager

10/10 Excellent

Keerthi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and ambience and staff were all very friendly and enjoyed each and every bit of stay
Stayed 2 nights in Sep 2023
Response from K M Chengappa on 13 Sept 2023
Dear Guest, Greetings from The Leela Palace Chennai!It was a pleasure having you with us at The Leela Palace Chennai. We thank you for sparing your valuable time for the suggestions and to evaluate our product and services. Your review is heart-warming, and your kind words of appreciation is a great motivation to us. Thank you once again and we look forward to welcoming you back to The Leela Palace Chennai. Warmly,K M ChengappaVice President & General Manager