Staff
- The hotel had an amazing staff with proactive awareness towards their guests. Our drivers for airport pick-up/drop-off were very courteous in greeting us and getting us safely to/from the airport. Upon arriving the security, Luggage helpers, reception staff, concierge were very polite and welcoming. They made it their mission to get to know us and help make our stay pleasant. This was a rare sight for us, the proactiveness from them and going the extra mile was on top of this.
Room
- Our room was spotless & well prepared, thanks for Akshay & Judy’s team who put in extra effort in getting to know us & our travel plans to prepare our room accordingly during our stay, balancing frequently check-ins over disturbing. We always had more amenities and bottled water than we needed and we are grateful for their attentive service!
Dining
- This is the crown jewel for Trident @ BKC! Excellent dining options and service! O22 is a place where you can feast like kings and queens! Portion controlled food which doesn’t compromise on taste, quality or service. Would highly recommend dining here even if you aren’t staying at Trident. Staff here follows the same mission to make sure their guests have everything they need.
Overall Experience
- We felt a sense of hospitality like never before, Everyone at the hotel from the staff to the branch manager made it their mission to make sure we had an amazing and comfortable stay. They deserve a 6 out of 5 for going above and beyond.