Exterior
Check availability

Reviews of ibis Mumbai Airport Hotel

3 out of 5
ibis Mumbai Airport Hotel
Plot No. F 77 Ville Parle East, Junction of Nehru Road, Mumbai, Maharashtra

Reviews

7.2

Good

Rating 10 - Excellent. 91 out of 426 reviews" "
Rating 8 - Good. 176 out of 426 reviews" "
Rating 6 - Okay. 83 out of 426 reviews" "
Rating 4 - Poor. 44 out of 426 reviews" "
Rating 2 - Terrible. 32 out of 426 reviews" "

8.0/10

Cleanliness

7.6/10

Staff & service

6.2/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Kamaldeep

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

4/10 Poor

Maninder Singh

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Only location near the airport is a plus point, rest they call themselves an economical hotel but charge 3000 for normal one time food. Room was too small and only queen size bed available. Not worth for 10k per night. Should have chosen another property.
Stayed 2 nights in Jan 2024
Response from Amreeta Banerjee on 4 Feb 2024
Dear Mr. SinghThank you for sharing your experience with us. Our guests’ satisfaction is paramount for us and deeply regret the inconvenience caused to you during your recent stay with us. Further to your feedback, we have introduced strong corrective trainings to ensure that our guests’ stays are most comfortable. I can assure you that your experience was not reflective of our usual standards of service. I have reviewed the areas of concern as highlighted by you with my team and have initiated immediate rectification measures. We look forward to welcoming you back soon for a memorable experience.Warm Regards,Amreeta BanerjeeGeneral Manager

2/10 Terrible

Samina

Stayed 7 nights in Dec 2023
Response from Amreeta Banerjee on 4 Feb 2024
Dear Ms. SaminaThank you for sharing your experience with us. Our guests’ satisfaction is paramount for us and deeply regret the inconvenience caused to you during your recent stay with us. Further to your feedback, we have introduced strong corrective trainings to ensure that our guests’ stays are most comfortable. I can assure you that your experience was not reflective of our usual standards of service. I have reviewed the areas of concern as highlighted by you with my team and have initiated immediate rectification measures. We look forward to welcoming you back soon for a memorable experience.Warm Regards,Amreeta BanerjeeGeneral Manager

10/10 Excellent

Madhu

Stayed 3 nights in Dec 2023

6/10 Okay

Rajesh

Travelled with group
Liked: Cleanliness, staff & service
The unique thing about this property was that the wifi didn’t work. It a good property, but I won’t book it next time because they have poor WiFi.
Stayed 1 night in Dec 2023

8/10 Good

Prasad

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Good location but old property so a bit stinky in common areas. Clean rooms. Value for money.
Stayed 1 night in Oct 2023

2/10 Terrible

ROHITESH

Stayed 1 night in Oct 2023

10/10 Excellent

Suresh

Great stay
Stayed 1 night in Sep 2023
Response from Sumiit JB Birwal on 21 Sept 2023
Dear SureshWe very much appreciate your comments regarding your stay at the Ibis Mumbai Airport.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Warm Regards,Sumiit JB Birwal Guest Service Manager

6/10 Okay

Rajat, New York

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
It’s an average experience compared to Holiday Inn Express, primarily because of multiple small issues and staff attitude. For example, my key card didn’t work even after changing it 3 times, the fire alarm in the lobby kept going off, zero amenities in the room (have to call HK for everything) and most importantly a lady staff during breakfast said that they can’t serve me plain paratha and I should eat the aloo paratha in the buffet! Once I discussed this with the duty manager, I got great plain parathas!
Stayed 1 night in Aug 2023
Response from Aniket Wadekar on 16 Aug 2023
Dear Rajat,Thank you for sharing your experience with us. Our guests’ satisfaction is paramount for us and deeply regret the inconvenience caused to you during your recent stay with us. Further to your feedback, we have introduced strong corrective trainings to ensure that our guests’ stays are most comfortable. I can assure you that your experience was not reflective of our usual standards of service. I have reviewed the areas of concern as highlighted by you with my team and have initiated immediate rectification measures. We look forward to welcoming you back soon for a memorable experience.Regards

2/10 Terrible

YONGJIN

Disliked: Staff & service
Twin room booked but only double room left when I checked in.
Stayed 1 night in Jun 2023

6/10 Okay

Prathap

Liked: Cleanliness, staff & service
It’s close to the airport but it’s not worth the price. The room sizes and bathrooms were very small. Food within the hotel is very expensive. The staff and room service is good and very responsive.
Stayed 2 nights in Jun 2023

6/10 Okay

saiyada, Bexley

Travelled with partner
It is an ok hotel, rooms are small so is the bathroom. luggage is self service, breakfast buffet was good. overall it is an average hotel.
Stayed 2 nights in May 2023
Response from Gaurav Chavan on 28 May 2023
Dear Saiyada,Thank you for taking out the time to post your rating on this platform. As always, it has been our endeavor to create unforgettable memories for valuable guests such as you and it is rather unfortunate we could not meet your expectations this time around. Our rooms and bathrooms are designed after an extensive market survey with an intention of best utilization of the space available. This allows us to deliver our promise of “wellbeing at the best price” with very competitively priced rooms.It was indeed a pleasure to have had your patronage and we look forward to welcoming you back soon for a memorable experience. Warm Regards,Gaurav Chavan General Manager

6/10 Okay

Amruttaa

Travelled with family and small children
Disliked: Amenities
Ok.. rooms very small
Stayed 1 night in May 2023
Response from Gaurav Chavan on 28 May 2023
Dear AmruttaaThank you for taking out the time to post your rating on this platform. As always, it has been our endeavour to create unforgettable memories for valuable guests such as you and it is rather unfortunate we could not meet your expectations this time around. Our rooms and bathrooms are designed after an extensive market survey with an intention of best utilization of the space available. This allows us to deliver our promise of “wellbeing at the best price” with very competitively priced rooms.It was indeed a pleasure to have had your patronage and we look forward to welcoming you back soon for a memorable experience. Warm Regards,Gaurav Chavan General Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Gaurav Chavan on 28 May 2023
Dear Guest,Greetings!It is so nice to know that you had a wonderful experience with us and would like to thank you for the amazing feedback.We are elated to know that you thoroughly enjoyed your stay and we are able to exceed your expectations. Your kind commendations encourage us to do better.Thank you once again for choosing us and we all look forward to welcome you back soon in near future.Warm Regards,Gaurav Chavan General Manager

6/10 Okay

Mehul

Stayed 1 night in Apr 2023

6/10 Okay

Anil

Stayed 3 nights in Apr 2023
Response from Gaurav Chavan on 28 May 2023
Dear Anil,Thank you for sharing your experience with us. Our guests’ satisfaction is paramount for us and deeply regret the inconvenience caused to you during your recent stay with us.We look forward to welcoming you back soon for a memorable experience.Warm Regards,Gaurav Chavan General Manager

4/10 Poor

Anil

Disliked: Amenities, property conditions & facilities
For the price, the room is small with a terrible bathroom (basically a plastic partition in the corner)
Stayed 1 night in Apr 2023

8/10 Good

Naresh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Last stop during our India visit.
Very convenient for international travelers. We were able to leave our bags in the hotel storage for a few days while we traveled to Maldives for few days. Hotel’s transport service to T2 terminal was convenient. Breakfast buffet was OK with limited selections.
Stayed 1 night in Mar 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
This property is very close to the airport to I stayed there the night before a very early flight. It's perfect for that. The rooms are fine and the restaurant was great. I would stay there again in a similar situation.
Stayed 1 night in Mar 2023

6/10 Okay

Mohammed Y

Business traveller
Liked: Cleanliness
Disliked: Amenities
The breakfast buffet is substandard and expensive for what it offers. Compared to IBIS Reading, UK this 1/10. Poor offering. This IBIS staffs are not well trained. But India is what it is this is good. However, this hotel chargestoo much for what it offers
Stayed 5 nights in Mar 2023

6/10 Okay

Abhay, Carlsbad

Travelled with family
Disliked: Staff & service, amenities
Ibis is a basic brand with Amtrak style fabricated bathrooms. However the staff at ibis (in general) is poorly trained when it comes to customer service and is of very poor caliber. The food quality is also poor. For the rates they charge (which are way above any budget hotel) the general amenities are dismal. It’s an ok hotel for a night or two if you are on a pinch.
Stayed 1 night in Mar 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good value
Remarkably QUIET hotel in noisy surroundings. Excellent sound-proofing. Excellent food. Great services. One missing item is the GYM.
Stayed 4 nights in Mar 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mumbai trip
Stayed for 4 days. The location was great. The rooms were smaller than I expected. The twin beds were a little too small. At first I thought that that was the standard in the city but then I moved into this hotel after spending a night in Mirador thinking this would be an upgrade (purely based on the about 40% higher price I paid). Not so. In my opinion, Mirador was a lot better in terms of service, breakfast options and the room size/comfort. But then, I noticed a constant stream of customers moving in and out. So, I guess the hotel is doing okay despite my observations.
Stayed 2 nights in Feb 2023

4/10 Poor

Daniel

Travelled with partner
Disliked: Cleanliness, staff & service
This was our last day of a two week tour, and the only hotel where we were disappointed. The shower cubicle was dirty with lots of black hair visible. We ordered three items together from the menu to find two of three were not available, then the three items we chose arrived with long gaps (~15mins), first item was cold before the last arrived. To top it all we left the next morning with terrible stomach problems (we had no such problem at any other place we stayed). All this for ~£100 per night was not the standard I expect of an Accor group hotel.
Stayed 1 night in Feb 2023

10/10 Excellent

Divyang

Stayed 1 night in Jan 2023

4/10 Poor

Mohammad

Business traveller
Disliked: Cleanliness, staff & service
Not Value for Money
The Price I paid for this Hotel was 9K which was too much Considering Service & Room Service. In Fact Wash Room was not as Clean as it should. For a 3 Star property paying 9000 was too Expensive.
Stayed 1 night in Jan 2023

8/10 Good

Hemant

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The internet was very slow.

2/10 Terrible

Bhadresh, Oldbridge

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Very bad

10/10 Excellent

Mohana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very nice stay during recent layover. the hotel provided complementary transport from T1 terminal as well as early checkin upon request. Food options were more than adequate at their inhouse spice-it restaurant and service at the restaurant was excellent.

6/10 Okay

Bhavna

Stayed 1 night in Dec 2022

8/10 Good

Suhas

Stayed 1 night in Dec 2022
Response from Pratiksha on 4 Jan 2023
Dear Suhas,Thank you for taking time to review us!Warm Regards,Pratiksha PradhanFront Office Manager

6/10 Okay

George

Business traveller
Liked: Cleanliness
Stayed 2 nights in Dec 2022
Response from Pratiksha on 4 Jan 2023
Dear George,Thank you for taking time to review us!Warm Regards,Pratiksha PradhanFront Office Manager

10/10 Excellent

isabel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great choice
It is a very well renovated hotel, very clean and close to the airport. Super good to rest some hours between flights. We will use it again if we need it.
Stayed 1 night in Dec 2022
Response from Pratiksha on 4 Jan 2023
Dear Isabel,Thank you for taking time to review us!Warm Regards,Pratiksha PradhanFront Office Manager

6/10 Okay

varun raju sivaram

Travelled with partner
Disliked: Amenities, property conditions & facilities
The room was dry and bed was stinking. Needs lot of upgrades and definitely not worth the money.
Stayed 1 night in Nov 2022
Response from Pratiksha on 4 Jan 2023
Dear Varun,Thank you for taking time to review us!Warm Regards,Pratiksha PradhanFront Office Manager

10/10 Excellent

Jagbir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Oct 2022

4/10 Poor

KAMLESH

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Room are very small compair to tariff
Stayed 2 nights in Oct 2022

10/10 Excellent

RAJKUMAR

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022

6/10 Okay

Anil

Liked: Cleanliness, amenities, property conditions & facilities
The room was very neat & tidy. Although it is located close to the main road, there was hardly any noise. The front desk need to understand handling customers in an orderly manner. A family that arrived after me were given priority without even checking with me. They were not Accor members but no one cared to follow a system.
Stayed 1 night in Oct 2022

10/10 Excellent

Satish

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient and comfortable stay. Attached with old memories
Stayed 3 nights in Aug 2022

6/10 Okay

Sukamal

Business traveller
Liked: Staff & service
Very smelly room and corridors
Stayed 1 night in Aug 2022
Response from Gaurav on 22 Aug 2022
Dear Sukamal,Thank you for taking the time to tell us about your experience at the Ibis Mumbai Airport. It is with sincere regret that I note your dissatisfaction with our service & facilities and truly apologize for the inconvenience caused. Please rest assured that we are taking the appropriate measures to address the concerns you have pointed out and prevent future occurrence. We look forward to welcoming you back soon for a memorable experience.Warm Regards,Gaurav Chavan General Manager

10/10 Excellent

Milind

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Gaurav on 8 Jun 2022
Dear Mr. Milind, It is so nice to know that you had a wonderful experience with us and would like to thank you for the amazing feedback. We are elated to know that you thoroughly enjoyed your stay and we are able to exceed your expectations. Your kind commendations encourage us to do better. Thank you once again for choosing us and we all look forward to welcome you back soon in near future. Warm Regards, Gaurav Chavan General Manager

6/10 Okay

Frederick

Business traveller
Liked: Staff & service, property conditions & facilities
Rooms are small and basic, hallways are a little shabby carpet could do with cleaning lots of stains, staff are excellent, the girl that checked me in was very professional and so friendly 🙏
Stayed 1 night in Apr 2022
Response from Gaurav Chavan on 10 May 2022
Dear Frederick, Thank you for taking out the time to post your rating on this platform. As always, it has been our endeavor to create unforgettable memories for valuable guests such as you and it is rather unfortunate we could not meet your expectations this time around. Our rooms and bathrooms are designed after an extensive market survey with an intention of best utilization of the space available. This allows us to deliver our promise of “wellbeing at the best price” with very competitively priced rooms. I have spoken to my Executive Housekeeper regarding the cleanliness and the same has been addressed. It was indeed a pleasure to have had your patronage and we look forward to welcoming you back soon for a memorable experience Regards Gaurav Chavan General Manager

10/10 Excellent

Nikhil

Travelled with family
Liked: Cleanliness, staff & service, amenities
No complimentary toothbrush and paste. Decent clean and hygienic room. TV not connected to any streaming or cable channels
Stayed 1 night in Apr 2022
Response from Gaurav Chavan on 20 Apr 2022
Dear Nikhil, "We appreciate your feedback and truly regret the inconvenience caused to you during your recent stay with us. Being an economy brand we do not provide shaving and dental kit in the room, however for our guest’s convenience it is made available on request. Regards Gaurav Chavan General Manager

10/10 Excellent

Rashmi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022
Response from Gaurav Chavan on 10 May 2022
Dear Rashmi, Thank you for taking out time and rating us. We appreciate your ratings. It is always a pleasure to receive positive ratings. I am sure that this will serve as an encouragement to all of our staff. Thank you again for rating us and hope you give us the opportunity to host you at ibis Mumbai Airport. Regards Gaurav Chavan General Manager

4/10 Poor

Sandip Kumar

Disliked: Staff & service, room comfort
Not so good hotel..
The hotel was way below my expectations. 1. There was no valet parking facility. 2. There was no tissue/napkin and slipper in the room. 3. For two persons, there was only one set of towel and one litre of drinking water. I had to request housekeeping to provide extra 4. I had booked along with one cat. As I had forgotten to take the water bowl for the cast, I requested to provide one, but they didn't.
Stayed 1 night in Mar 2022
Response from Gaurav Chavan on 10 May 2022
Dear Sandip, We appreciate your valuable feedback on our product and services. It is with sincere regret that I note your dissatisfaction with our service & facilities and truly apologize for the inconvenience caused. Being an economy hotel it is our constant endeavor to keep our costs low and pass on the benefits to our valued guests. With this very intention we do not offer valet services at the hotel; however for our guests’ convenience we do have complimentary parking at the premises. At ibis hotels globally, we do not provide extra towels , water and other amenities in the room, however for our guest’s convenience it is made available on request. Conscious that any explanation cannot completely erase the unsatisfying experience you have been through; I hope you will give us another opportunity to serve you better and regain your confidence in ibis Mumbai Airport. Regards Gaurav Chavan General Manager

10/10 Excellent

Abhay

Stayed 1 night in Mar 2022
Response from Gaurav Chavan on 10 May 2022
Dear Abhay, Thank you for such a delightful review of your recent experience at ibis Mumbai Airport. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you once again and it would be our pleasure to welcome you back to the warmth and hospitality at ibis Mumbai Airport. Regards Gaurav Chavan General Manager

6/10 Okay

ANIL

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Feb 2022
Response from Gaurav on 25 May 2022
Dear Mr. Anil, Thank you for taking time to review us! Warm Regards, Gaurav Chavan General Manager

8/10 Good

Alok

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
IT IS LIKE STAYING IN THE AIRPORT
BEST ADVANATAGE IS IT IS ALMOST IN THE AIRPORT.FREE SHUTTLE TO AIRPORT IS ADDED ADVANTAGE.SERVICE WAS EFFICIENT.
Stayed 1 night in Dec 2021
Response from Gaurav on 25 May 2022
Dear Mr. Alok, Thank you for taking time to review us! Warm Regards, Gaurav Chavan General Manager

2/10 Terrible

Capt S V

Travelled with family
Disliked: Amenities, property conditions & facilities
The property is nicely located but the rooms stink of drainage smell miserably. In corridors the air conditioning booster fans are noisemakers e.g.room no 320. No shuttle services from airport. Due to very short distance from arrival hall T-1 the taxi/auto guises fleece your purse with 5 times amount, No room service/ coffeeshop available after 2200 Hrs hence one has to order food from outside. FYI please. Food in B/F is good and so the staff in hotel.
Stayed 1 night in Nov 2021

2/10 Terrible

Ritesh

Stayed 2 nights in Oct 2021