Exterior

Reviews of ITC Grand Central, a Luxury Collection Hotel, Mumbai

5 out of 5
ITC Grand Central, a Luxury Collection Hotel, Mumbai
287, Dr. Babasaheb Ambedkar Road, Parel, Mumbai, Maharashtra

Reviews

9.0

Wonderful

Rating 10 - Excellent. 381 out of 602 reviews" "
Rating 8 - Good. 143 out of 602 reviews" "
Rating 6 - Okay. 42 out of 602 reviews" "
Rating 4 - Poor. 25 out of 602 reviews" "
Rating 2 - Terrible. 11 out of 602 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Tamil Selvi

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities
No Free transport pick-up Airport to hotel, no shower cap & cotton swabs.
Stayed 6 nights in Feb 2024
Response from Kunal Pahwa- General Manager on 4 Mar 2024
Dear Mr. Selvi, Greetings from ITC Grand Central, Mumbai At the outset, we would like to acknowledge receipt of your feedback and thank you for bringing this point to our notice. We regret the issues you faced during your visit to the hotel pertaining to transportation services and the requested amenities in the bathroom. We assure you that we are personally investigating this issue . Please accept our humble apology for the same; we have taken this up with the concerned department for effective measures and improvement. Responsibly yours,Kunal PahwaGeneral ManagerITC Grand Central, Mumbai.

2/10 Terrible

Lavrenti

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not coming back
Stayed 11 nights in Feb 2024
Response from Kunal Pahwa on 22 Feb 2024
Dear Ms. Lavrenti, Greetings from ITC Grand Central, Mumbai.We would like to understand your concerns in depth. May we request you to share your contact details or you can write to us on gm.itcgrandcentral@itchotels.in Responsibly yours,Kunal PahwaGeneral ManagerITC Grand Central, Mumbai.

10/10 Excellent

Mr Umar

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent place , staff is very helping
Stayed 5 nights in Feb 2024
Response from Kunal Pahwa on 21 Feb 2024
Dear Mr. Umar,Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your stay. Responsibly yours,Kunal PahwaGeneral ManagerITC Grand Central, Mumbai.

10/10 Excellent

Naresh

Stayed 2 nights in Feb 2024
Response from Kunal Pahwa on 21 Mar 2024
Dear Mr. Naresh,Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your stay. Responsibly yours,Kunal PahwaGeneral ManagerITC Grand Central, Mumbai.

6/10 Okay

Insiyah

Travelled with family
Liked: Cleanliness
For the price we paid, the rooms were very small, and the quality breakfast experience at a 5 star hotel, I felt, was lacking. Beds were comfortable, and the location was good. However when staying in Mumbai, I much rather recommend Nariman Point and along the ocean front stay. However, unfortunately, you will not find a Mariott hotel in that area.
Stayed 4 nights in Jan 2024
Response from Kunal Pahwa on 2 Feb 2024
Dear Mr. Insiyah, Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a comfortable stay during your visit. However, at the outset we regret the issues you faced during your visit to the hotel. We have taken this up with the concerned department for effective measures. Responsibly yours,Kunal PahwaGeneral ManagerITC Grand Central, Mumbai.

10/10 Excellent

SANIL

Liked: Cleanliness, staff & service, property conditions & facilities
Great service and fantastic facility.
Stayed 2 nights in Dec 2023
Response from Kunal Pahwa on 25 Jan 2024
Dear Mr. Sanil,Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your stay. Responsibly yours,Kunal PahwaGeneral ManagerITC Grand Central, Mumbai.

10/10 Excellent

SUK HYUN

Liked: Cleanliness, staff & service, property conditions & facilities
Well systemed hotel with warm staffs
Stayed 5 nights in Jan 2024
Response from Kunal Pahwa on 17 Jan 2024
Dear Mr. Hyun,Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your stay. Responsibly yours,Kunal PahwaGeneral ManagerITC Grand Central, Mumbai.

4/10 Poor

Shamim

Travelled with partner
Disliked: Amenities, property conditions & facilities
This is my opinion and based on my stay here at the itc grand central. Although it’s stated that this is a 5star hotel I would put it at 3 to 3.5 stars only. From the minute we entered the room everything seem dated and set in the 80’s. Unfortunately we had to make quite a few complaints through out our stay for things that would be avoided for a 5star rating.
Stayed 3 nights in Dec 2023
Response from Kunal Pahwa on 30 Dec 2023
Dear Mr. Shamim, Greetings from ITC Grand Central, Mumbai At the outset, we would like to acknowledge receipt of your feedback and thank you for bringing this point to our notice. We regret the issues you faced during your visit to the hotel. We assure you that we are personally investigating this. Please accept our humble apology for the same; we have taken this up with the concerned department for effective measures and improvement. Responsibly yours,Kunal PahwaGeneral ManagerITC Grand Central, Mumbai.

10/10 Excellent

SAMEER

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Kunal Pahwa- General Manager on 26 Dec 2023
Dear Mr. Sameer,Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your visit. Responsibly yours,Kunal PahwaGeneral ManagerITC Grand Central, Mumbai.

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Kunal Pahwa- General Manager on 26 Dec 2023
Dear Mr. Rebecca,Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your visit. Responsibly yours,Kunal PahwaGeneral ManagerITC Grand Central, Mumbai.

10/10 Excellent

Prarthana

Stayed 3 nights in Dec 2023
Response from Kunal Pahwa- General Manager on 11 Jan 2024
Dear Prarthana,Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your visit. Responsibly yours,Kunal PahwaGeneral ManagerITC Grand Central, Mumbai.

10/10 Excellent

SANIL

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect spot for a family stay
Stayed 3 nights in Dec 2023
Response from Kunal Pahwa on 21 Dec 2023
Dear Mr. Sanil,Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your stay. Responsibly yours,Kunal PahwaGeneral ManagerITC Grand Central, Mumbai.

6/10 Okay

Nisha

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Kunal Pahwa on 16 Dec 2023
Dear Ms. Nisha,Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your stay. Responsibly yours,Kunal PahwaGeneral ManagerITC Grand Central, Mumbai.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Kunal Pahwa- General Manager on 9 Dec 2023
Dear Guest,Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your visit. Responsibly yours,Kunal PahwaGeneral ManagerITC Grand Central, Mumbai.

10/10 Excellent

Nitin

Liked: Amenities
Hotel is excellent on par with some of the best. Rooms are comfortable and up to date. The decor is beautiful and reminiscent of a bygone era but with modern appointment. Area around is so so but safe
Stayed 12 nights in Nov 2023
Response from Kunal Pahwa- General Manager on 8 Dec 2023
Dear Mr. Nitin,Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your visit. Responsibly yours,Kunal PahwaGeneral ManagerITC Grand Central, Mumbai.

10/10 Excellent

Han Sol

Stayed 1 night in Dec 2023
Response from Kunal Pahwa- General Manager on 7 Dec 2023
Dear Mr. Sol,Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your visit. Responsibly yours,Kunal PahwaGeneral ManagerITC Grand Central, Mumbai.

10/10 Excellent

aarti

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Felt at home. Staff was amazing.
Stayed 6 nights in Nov 2023
Response from Kunal Pahwa- General Manager on 5 Dec 2023
Dear Guest,Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your visit. Responsibly yours,Kunal PahwaGeneral ManagerITC Grand Central, Mumbai.

10/10 Excellent

Amit

Stayed 1 night in Nov 2023
Response from Kunal Pahwa on 18 Dec 2023
Dear Mr. Amit,Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your stay. Responsibly yours,Kunal PahwaGeneral ManagerITC Grand Central, Mumbai.

10/10 Excellent

Mandar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tastefully appointed rooms. Excellent food options. But what trumps everything is the service level of everything ... concierge , front desk, in room dining , or laundry... Top of the class!
Stayed 3 nights in Nov 2023
Response from General Manager on 28 Nov 2023
Dear Mr. Mandar,Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your visit. Responsibly yours,Kunal PahwaGeneral ManagerITC Grand Central, Mumbai.

10/10 Excellent

Sanjam

Stayed 1 night in Nov 2023
Response from Kunal Pahwa- General Manager on 9 Nov 2023
Dear Sanjam,Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your visit. Responsibly yours,Kunal PahwaGeneral ManagerITC Grand Central, Mumbai.

10/10 Excellent

Magdalena

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent experience
Great stay!
Stayed 5 nights in Sep 2023
Response from Bhagwan Balani on 4 Oct 2023
Dear Mr. Magdalena, Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your visit. Responsibly yours,Bhagwan Balani General ManagerITC Grand Central, Mumbai.

10/10 Excellent

Seema

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Grand Central place to stay.
Our stay was amazing and very satisfying. The rooms were spacious and clean. All amenities in place. Good wifi. Great food. Quick check in and check out. Good location very central.
Stayed 3 nights in Aug 2023
Response from Bhagwan Balani on 28 Aug 2023
Dear Ms. Seema,Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your visit. Responsibly yours,Bhagwan Balani General ManagerITC Grand Central, Mumbai.

10/10 Excellent

Haritosh

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Bhagwan Balani on 28 Aug 2023
Dear Mr. Haritosh,Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your visit. Responsibly yours,Bhagwan Balani General ManagerITC Grand Central, Mumbai.

10/10 Excellent

Alex

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent the staff was very co operative and helpful.
Stayed 1 night in Aug 2023
Response from Bhagwan Balani on 17 Aug 2023
Dear Mr. Alex,Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your visit. Responsibly yours,Bhagwan Balani General ManagerITC Grand Central, Mumbai.

10/10 Excellent

alan

Stayed 2 nights in Jul 2023
Response from Bhagwan Balani on 28 Jul 2023
Dear Mr. Alan,Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your visit. Responsibly yours,Bhagwan Balani General ManagerITC Grand Central, Mumbai.

10/10 Excellent

GAURAV

Stayed 2 nights in May 2023
Response from Bhagwan Balani on 24 May 2023
Dear Mr. Gaurav,Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your visit. Responsibly yours,Bhagwan Balani General ManagerITC Grand Central, Mumbai.

10/10 Excellent

Jose, Fort Mill

Stayed 3 nights in Apr 2023
Response from Bhagwan Balani on 11 May 2023
Dear Mr. Jose,Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your visit. Responsibly yours,Bhagwan Balani General ManagerITC Grand Central, Mumbai.

10/10 Excellent

JAYESH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We have been regulars at this hotel as the location is excellent and the service is the best and there is no room for improvement. Whenever any hotel staff sees us they always greet us. Best hotel in terms of everything
Stayed 5 nights in Apr 2023
Response from Bhagwan Balani on 14 Apr 2023
Dear Mr. Jayesh,Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your visit. Responsibly yours,Bhagwan Balani General ManagerITC Grand Central, Mumbai.

10/10 Excellent

Babubhai

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from Mr. Bhagwan Balani on 3 Apr 2023
Dear Mr. Babubhai,Greetings from ITC Grand Central Mumbai!It was a pleasure having you with us .We thank you for the valuable ratings and review on our product and services.Thank you once again and we look forward to welcome you back ITC Grand Central, Mumbai.Warmly,Bhagwan BalaniGeneral Manager

10/10 Excellent

Hanna

Stayed 2 nights in Feb 2023
Response from Bhagwan Balani on 13 Feb 2023
Dear Ms. Hanna,Greetings from ITC Grand Central Mumbai!It was a pleasure having you with us .We thank you for the valuable ratings on our product and services.Thank you once again and we look forward to welcome you back ITC Grand Central, Mumbai.Warmly,Bhagwan BalaniGeneral Manager

10/10 Excellent

Sanjay

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were welcoming and just second to none. Had an exceptional stay with them.
Stayed 3 nights in Jan 2023
Response from Bhagwan Balani on 25 Jan 2023
Dear Mr. Sanjay,Greetings from ITC Grand Central Mumbai! It was a pleasure having you with us .We thank you for the five star ratings and review on our product and services. Your delightful words, towards the hotel and the services extended by the team, encourages us to keep serving our guests with utmost perfection and as per their requirements.Thank you once again and we look forward to welcome you back ITC Grand Central, MumbaiWarmly,Bhagwan Balani General Manager

8/10 Good

Kamlesh

Response from Bhagwan Balani on 24 Apr 2023
Dear Mr. Kamlesh,Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your visit. Responsibly yours,Bhagwan Balani General ManagerITC Grand Central, Mumbai.

2/10 Terrible

Priyal

Stayed 1 night in Dec 2022
Response from General Manager on 28 Dec 2022
Dear Ms. Priyal, Greetings from the ITC Grand Central, Mumbai. It is an honor to have you stay with us and we truly value your patronage. Please accept my sincere apologies for the inconvenience caused to you, I am embarrassed to read your feedback. I assure you that I am personally looking into your feedback. . We look forward to welcoming you back with us. With best regards, Bhagwan Balani General Manager ITC Grand Central

4/10 Poor

Puja

Stayed 1 night in Dec 2022
Response from Bhagwan Balani on 6 Dec 2022
Dear Ms. Puja,Greetings from the ITC Grand Central, Mumbai. It is an honor to have you stay with us and we truly value your patronage.Please accept my sincere apologies for the inconvenience caused to you. Kindly share more details on the areas where we can monitor for development.Your feedback is valuable to us and will help us ensure we serve our guests with seamless hospitality.I assure you that I am personally looking into your feedback. Regards,Bhagwan BalaniGeneral Manager- ITC Grand Central

2/10 Terrible

Ganesh

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Horribly overpriced. Staff and service is useless
Response from Bhagwan Balani on 1 Dec 2022
Dear Mr. Ganesh,Greetings from the ITC Grand Central, Mumbai. It is an honor to have you stay with us and we truly value your patronage.Please accept my sincere apologies for the inconvenience caused to you, I am embarrassed to read your feedback. I assure you that I am personally looking into your feedback. Your constructive feedback is extremely valuable to us such that we strive to continuously improve and this helps us go a long way in making this hotel more successful.I thank you once again for being so gracious and for sharing this valuable feedback. Thank you for choosing ITC Grand Central, Mumbai. We look forward to welcoming you back with us.With best regards, Bhagwan Balani General Manager ITC Grand Central

10/10 Excellent

Hatim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, friendly staff, generous breakfast. Will stay there on future travels. Highly recommended.
Response from General Manager on 29 Nov 2022
Dear Mr. Hatim, Thank You for your most valued patronage. It was such a pleasure to welcome you and your family at ITC Grand Central. Thank you for taking out time to share your experience with other guests on Expedia. I am so delighted to know that you had a comfortable stay at hotel and you really liked the breakfast.And I look forward to welcome you back to the ITC Grand Central.

2/10 Terrible

Siddharth

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonder how they have a 5 star rating. Very poor as compared with Oberoi group and Tata hotels
Stayed 3 nights in Nov 2022
Response from General Manager on 28 Nov 2022
Dear Mr. Siddharth,Greetings from the ITC Grand Central, Mumbai. It is an honor to have you stay with us and we truly value your patronage.Please accept my sincere apologies for the inconvenience caused to you, I am embarrassed to read your feedback. I assure you that I am personally looking into your feedback. Your constructive feedback is extremely valuable to us such that we strive to continuously improve and helps us go a long way in making this hotel more successful.I thank you once again for being so gracious and for this valuable feedback. Thank you for choosing ITC Grand Central, Mumbai. We look forward to welcoming you back with us.

10/10 Excellent

Roy, Salem

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
VIP treatment from the minute you step out of the taxi. Food was great and plentiful. I'll be staying here again.
Stayed 6 nights in Nov 2022

10/10 Excellent

Ajay

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Awesome experience
Awesome experience Even though it was only one night but it was memorable They fulfilled all the needs which we had requested We were traveling with 2 kids and needed two rooms and got the connected rooms together which made life super easy Food was good Breakfast was awesome dosa were so crispy and idli were so soft They even fulfilled the special request for food
Stayed 1 night in Aug 2022
Response from Bhagwan Balani on 11 Oct 2022
Dear Guest,Greetings from ITC Grand Central!Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your visit.Responsibly yours,Bhagwan BalaniGeneral ManagerITC Grand Central, Mumbai.

8/10 Good

Kavita

Stayed 1 night in Aug 2022
Response from Bhagwan Balani on 26 Nov 2022
Dear Ms.Kavita, Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your visit. Responsibly yours,Bhagwan Balani General ManagerITC Grand Central, Mumbai.

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
A good hotel gone bad.
A good hotel gone bad
Stayed 2 nights in Jun 2022
Response from PR Manager on 16 Jun 2022
Dear Guest, Greetings from ITC Grand Central, Mumbai. We would like to understand your concerns in depth. May we request you to share your contact details so that our team can reach out to you. Responsibly yours, Bhagwan Balani General Manager ITC Grand Central, Mumbai

8/10 Good

Anjana

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in May 2022
Response from Manager on 24 May 2022
Dear Guest, Greetings from ITC Grand Central! Thank you for sharing your lovely feedback with us. We are truly delighted to know that you had a memorable experience during your visit. Responsibly yours, Bhagwan Balani General Manager ITC Grand Central, Mumbai.

10/10 Excellent

MERCEDES

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding they really go ahead to please the costumers
Stayed 3 nights in Mar 2022
Response from General Manager on 30 Mar 2022
Dear Guest, It was most kind of you to share your stay experience with other guests. I am delighted to know that my team worked to ensure your comfort and that you were looked after well and had a memorable stay. Thank you for your generous comments for the hotel and warm appreciation for the team. It always feels so special when it comes from patrons like you. We value your patronage and we look forward to welcome you back soon. Warm Regards, Kuldeep Dhawan General Manager ITC Windsor, Bengaluru

8/10 Good

Insiyah H

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property. Overall the staff was very accomodating and helpful, however they did not want me to wear my burqa/ hijab in the pool. As I wear my hijab all the time in public, I found it quite offensive.
Stayed 3 nights in Feb 2022
Response from Manager on 14 Mar 2022
Dear Guest, Greetings from ITC Grand Central, Mumbai. We would like to understand your concerns in depth. May we request you to share your contact details or you can write to us on gm.itcgrandcentral@itchotels.in Responsibly yours, Bhagwan Balani General Manager ITC Grand Central, Mumbai

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2022
Response from Manager on 14 Jan 2022
Dear Guest, Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. I am truly pleased to know that you had a memorable experience during your stay Responsibly yours, Bhagwan Balani General Manager ITC Grand Central, Mumbai

10/10 Excellent

pankaj

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021
Response from PR Manager on 29 Nov 2021
Dear Guest, Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your visit. Responsibly yours, Bhagwan Balani General Manager ITC Grand Central, Mumbai.

10/10 Excellent

Jeetmanyu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is very good. The view from the rooms is fantastic especially if you have the front facing rooms. The rooms have a bay window. It’s just very relaxing to sit by the bay window and see the Mumbai skyline.
Stayed 4 nights in Nov 2021
Response from Bhagwan Balani on 11 Nov 2021
Dear Guest, Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your visit. Responsibly yours, Bhagwan Balani General Manager ITC Grand Central, Mumbai.

10/10 Excellent

Vipul

Liked: Staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Nov 2021
Response from Bhagwan Balani on 9 Nov 2021
Dear Guest, Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your visit. Responsibly yours, Bhagwan Balani General Manager ITC Grand Central, Mumbai.

10/10 Excellent

Uday

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Except the
Stayed 1 night in Sep 2021
Response from Bhagwan Balani on 29 Sept 2021
Dear Guest, Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your visit. Responsibly yours, Bhagwan Balani General Manager ITC Grand Central, Mumbai.

4/10 Poor

Bhumesh

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
After we checked in into the room, we notice the faucet was broken and was leaking heavily. The plumber look almost one hour to fix it while we waiting to use the restroom. This was from 8:30 to 9:30 pm.
Stayed 2 nights in Sep 2021
Response from Bhagwan Balani on 26 Sept 2021
Dear Guest, Greetings from ITC Grand Central, Mumbai At the outset, we would like to acknowledge receipt of your feedback and thank you for bringing this point to our notice. We regret the issues you faced during your visit to the hotel. We assure you that we are personally investigating this. Please accept our humble apology for the same; we have taken this up with the concerned department for effective measures. Responsibly yours, Bhagwan Balani General Manager ITC Grand Central, Mumbai