Reception
Check availability

Reviews of Hotel Silver Moon

2.5 out of 5
Hotel Silver Moon
17/19, Kazi Sayyed Street, Star Mansion, Masjid Bunder (West), Mumbai, Maharashtra

Reviews

4.6
Rating 10 - Excellent. 1 out of 10 reviews" "
Rating 8 - Good. 1 out of 10 reviews" "
Rating 6 - Okay. 1 out of 10 reviews" "
Rating 4 - Poor. 4 out of 10 reviews" "
Rating 2 - Terrible. 3 out of 10 reviews" "

5.0/10

Cleanliness

5.0/10

Staff & service

6.0/10

Amenities

4.2/10

Property conditions & facilities

Reviews

4/10 Poor

Verified traveller

Business traveller, Travelled with partner
Disliked: Staff & service, property conditions & facilities
Make sure the room in neat and clean , bad experience
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Business traveller
Nice room.tge rates are good.the location is very crowded
Stayed 1 night in Jun 2019

4/10 Poor

Afroz

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Not good at all even though budget hotel...
The hotel was clean but the problem was no window in the room... so no ventilation.... suffocation.... only a fan.... fall sick due to staying at that room...
Stayed 1 night in Feb 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was my very very worst experience with this hotel . I booked this hotel because this was near to CST, Mumbai . I checked into the hotel on July 28th morning around 5:50 AM . The staff gave us the key , but immediately after 20 mins he is asking us to give the key back and when I asked him the reason he is saying some plumbing work to be done . First of if really there was any plumbing work to be done they should have done it earlier before we checked in to that room or they should have allocated us a different room . Initially I hesitated to give my room keys , but as I was getting late for my trek , I took all my valuables with me and gave him my room key . Later when I came back from trip at night 10:00 PM , I got back my keys from him and went to the room . Now the worst part comes: Immediately he called us and asked us to change that room . Already I was tired after my entire trek , how come he asked to change the room at 10:45 PM . When I asked him the reason , he again started giving some vague reasons like plumbing work and some non sense stuffs. He asked us to shift from 5th floor to 4th floor and that too at 10:45 PM , and was very rude while telling us . First of all if he had to all this non sense stuffs why he gave us that room in the beginning , he could have given us some different room itself during check in. So at night 11:00 PM , we had to shift our room from 5th floor to 4th floor. Really very bad experience .
Stayed 2 nights in Jul 2018

4/10 Poor

Frederic

Disliked: Cleanliness, property conditions & facilities
Hotels to avoid in Mumbai
Don't go there for more than a night. Location is not easy to find for a local taxi. Google Maps thank you. Hotel actually located on the fifth floor with office on the fourth. Small rooms, Bathrooms not up to any standard, no fan extraction. Found two fat cockroaches in the bathroom one evening coming back. Pictures shown are misleading compared to reality. They don't offer breakfast either.
Response from jashid on 3 May 2018
we are very sorry for the inconvenience caused to you.. we will take your suggestion into the consideration and try to rectify the all mistakes in future and i hope you can apologise to us for that and all the best for your up coming journey.thank you..

8/10 Good

Dr. Maulik

Liked: Cleanliness, staff & service, property conditions & facilities
Good for one day stay for non leisure trip.
Stayed 1 night in Aug 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
horrible location..!! Pathetic hotel..
horrible location..the place is all crowded such u can't even walk.!! Pathetic hotel..surely not for family..!!..u get a feeling of insecurity every now and then..!! because of all this we didn't even stayed here and moved out..!!!

6/10 Okay

Verified traveller

2/10 Terrible

sudipta, kolkata

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
worst location and terrible entrance
worst place to stay location us worst entrancr is pathetic

4/10 Poor

rasheed

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2017