Executive Room, 1 Queen Bed | Soundproofing, rollaway beds, free WiFi, bed sheets
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Reviews of Hotel Shelter Palace

3 out of 5
Hotel Shelter Palace
Plot No. 179A, Sector-19C, Behind SBI, Danabunder, APMC Vashi, Navi Mumbai, Maharashtra

Reviews

4.0
Rating 10 - Excellent. 0 out of 4 reviews" "
Rating 8 - Good. 0 out of 4 reviews" "
Rating 6 - Okay. 1 out of 4 reviews" "
Rating 4 - Poor. 2 out of 4 reviews" "
Rating 2 - Terrible. 1 out of 4 reviews" "

4.0/10

Cleanliness

4.0/10

Staff & service

3.6/10

Property conditions & facilities

Reviews

6/10 Okay

Mithun, Belgaum

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Manager at the hotel is useless and does even know how to treat a guest at there hotel. Location is ok for traveler as its near to highway and also near to shopping mall. Good hatel for a short stay.
Stayed 1 night in Mar 2018
Response from manager on 9 Apr 2018
Dear sir we are extremely sorry for the bad experience you had we will make sure that we will take proper action on the concerned staff

4/10 Poor

shashank , navi mumbai

Liked: Staff & service
Disliked: Property conditions & facilities
Convenient
For an executive suite the room was too small with hardly any moving space ,disappointing cause it was the highest in tariff.we were not served breakfast regularly.although staff was friendly the morning receptionist during our check out was very abrupt and rude... for the 5 nights we stayed we not given a late check out ( most hotels are considerate especially if u hve an evening flight). We will never recommend or visit shelter palace again.
Stayed 5 nights in Feb 2018
Response from charleston Gracias on 5 Mar 2018
Dear sir we are very sorry about your negative feed back we will make sure that we will improve our service and give you a free upgrade of room on your next visit

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel staff not good. Hotel Facilities and Condition not good. Room not Clean.
Stayed 1 night in Jan 2018
Response from charleston Gracias on 13 Feb 2018
dear thanks for feed back we will assure you a better service on your next visit

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad hotel.​ Bad​ Services.​ WiFi​ is​ unavailable.​ More over chang​ for​ ordered​ meal should​ have charged 200 INR but​ he charged​ 360 INR.
Stayed 2 nights in Jul 2018
Response from charleston gracias on 2 Aug 2018
Dear sir we are very sorry for the bad service you had we make sure we take proper action on your comment kindly let us know from where you had order your meals from so that we can check what happened exactly