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Reviews of Hotel St André

2.5 out of 5
Hotel St André
1285 Rue St-Andre, Montreal, QC

Reviews

7.2

Good

Rating 10 - Excellent. 184 out of 1000 reviews" "
Rating 8 - Good. 367 out of 1000 reviews" "
Rating 6 - Okay. 298 out of 1000 reviews" "
Rating 4 - Poor. 103 out of 1000 reviews" "
Rating 2 - Terrible. 48 out of 1000 reviews" "

7.2/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

6.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Susan

Travelled with family
Liked: Staff & service, property conditions & facilities
I still have not recieved my deposit of $150 back onto my credit card. They said that I would recieve it in 24 to 48 hours on the day I left. It is 5 days later and still no refund of my deposit. did not damage anything there so I expect my full refund. I hope they will be honest and give me back my $150.00!
Stayed 1 night in Mar 2024

8/10 Good

ALI

Liked: Cleanliness, staff & service
N/A
Stayed 4 nights in Feb 2024

4/10 Poor

Mallory

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
no water available in the rooms, you have to grab paper cups and fill them yourself to bring them back to your room. the shower handle fell off when we tried using it, the bottom of the bath was scratched and dirty. we were freezing and i mean FREEZING (the thermostat said it was heating at 29.5 celsius but the temperature in the room was 17.!!!) the walls are paperthin. while in the bathroom we could hear the conversation in the next room word for word. overall very unpleasant stay. i have to say though that the staff is friendly.
Stayed 1 night in Jan 2024

10/10 Excellent

Olivier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Akhila

Stayed 1 night in Dec 2023

2/10 Terrible

Yazmin, Cdmx

Disliked: Staff & service, amenities, property conditions & facilities
Finding parking is very complicated, plus you have to pay $24 per night to leave it safe. The cleaning lady is very rude. It is also located in an unsafe area. Walking out at night is unsafe due to the number of people in the area. street situation, which are aggressive
Stayed 2 nights in Dec 2023

8/10 Good

Taranpreet

Stayed 1 night in Dec 2023

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Won't go back. Disappointing.
People running the hotel are lovely but the rooms are terrible. They are too small and the layout is bad. The foot of the bed in both rooms we tried was too close to the desk/console. Could barely get around and the chair was in the way. Makes walking to the bathroom in the night no fun. Seems like they put a bunch of money into bathroom renovations in the bath/shower but the towel rack on the door was coming off and hanging from the screws. And no door on the shower made the floor soaking. You can do better at the same price in the area.
Stayed 1 night in Jul 2023

10/10 Excellent

Jason

Stayed 3 nights in Aug 2023

6/10 Okay

David Ernesto

Disliked: Cleanliness, property conditions & facilities
There was a hole in the bathroom and, the wall on the closet was broken. Additionally, it was pretty dust out side.
Stayed 2 nights in Aug 2023

6/10 Okay

Karine

Ascenseur brisé trauvaux qui commence à 8hrs le matin et qui nous empêchait de dormir
Stayed 1 night in Aug 2023

10/10 Excellent

Christopher

Stayed 2 nights in Aug 2023

8/10 Good

Denise

Stayed 1 night in Aug 2023

6/10 Okay

Kim Edward

Travelled with group
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Good enough
The hotel has been nicely renovated recently. We used to enjoy a personalized room service breakfast. Sadly now it's just a help yourself affair in the lobby with no staff oversight. Everyone handles the same jar of peanut butter, the same stick of butter.and the same loaf of bread. A great way to spread a virus! Our room was not cleaned on a two night stay and the bathtub had not been cleaned ever. A great location near a metro station.and the gay village. But not for the faint of heart. This neighborhood is plagued homelessness with mental health patients who are left to wander the streets under Canada's so called health care system. We never felt unsafe however.
Stayed 2 nights in Aug 2023

6/10 Okay

Albert

Liked: Cleanliness
Lots of potential but not quite there yet
Reviewing this hotel leaves me feeling very torn. There are a lot of things going for it, but at the same time there are a lot of things going against it. The good: Location is super convenient to metro and the village, room is quite spacious, bed is comfortable, AC works very well, 3-stage shower (handheld, back massage, rainfall) is amazing, recently renovated room. The bad: In-room fridge didn't work, bathroom fan didn't work, renovation seems not quite finished (painting not finished, pipes exposed in bathroom), great closet but only 2 hangers, blind doesn't block outside light completely, extremely thin walls (could hear guests next door snore / having sex), no housekeeping service offered over a 13-night stay. Overall this was an ok stay in a hotel that has a lot of potential to become a very nice boutique hotel. Perhaps when they finally get everything sorted out it will get there, but for now be prepared to feel like there's just something missing at every turn.
Stayed 13 nights in Jul 2023

8/10 Good

Van Quang

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jul 2023

6/10 Okay

Laurel

Liked: Staff & service
Disliked: Amenities
Nicely renovated, and helpful staff, who moved me into another room when my first one was too noisy. Breakfast facilities in the lobby are minimal and do not include seating, but Cafe Lulu, about a three minute walk away on San Catherine, is a great place for breakfast.

10/10 Excellent

Yunseok

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Jul 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Good for just a sleep at night - rooms are VERY small.
Stayed 1 night in Jul 2023

10/10 Excellent

Sallie

Liked: Cleanliness, staff & service, property conditions & facilities
Funky neighborhood, but I still felt safe. Thanks to Khadijea and Khaled for all their help. They made me feel welcome!
Stayed 5 nights in Jul 2023

6/10 Okay

Armanoussa

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
It was ok . I was just disappointed about the breakfast. The choices are poor, the lady who was responsible if serving didn't know how to use the coffee maker. The wait was long so I had to go eat outside . I stayed for 2 nights and didn't had the chance to have my breakfast from the hotel.
Stayed 2 nights in Jul 2023

4/10 Poor

Jason

Travelled with group
After staying there once (or more) every year for 20 years, I think it's time to move on. They renovated (and the lobby looks great), but the important things have gone backwards. No more breakfast. No more parking. No weekend maid service. More than double the price for less. I paid the highest rate for a double room, and we got what felt like two caskets in a closet. Temp was either furnace or icebox - no in between, and they couldn't fix it. On top of all that, their previous manager left. Without Roger, and without the place having anything going for it any longer (other than location), my loyalty is gone. It's sadly time to look elsewhere.
Stayed 4 nights in May 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

8/10 Good

Marse

Business traveller
Liked: Staff & service, property conditions & facilities
Renewed property. I liked the bed and pillows. It was not clean, it had a little of dust in the room and bathroom
Stayed 3 nights in Jun 2023

2/10 Terrible

Nika

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The area was so unsafe and dirty also the parking situation was nit convenient. The lobby stunk and the room was so dirty, the sheets and the surfaces had so many dirty spots. The shower drain was full of hair and the staff did not do anything about it even though we complained about it.
Stayed 1 night in Jul 2023

4/10 Poor

Victoria

Disliked: Cleanliness
Cheapest in the area for a reason! Super dirty. Not even a coffee machine in the room. Nothing is vacuumed or wiped down. I picked a booger off my bed. My toilet paper was running out when I checked in, instead of getting a new roll like most hotels do. Washroom has lots of stains and mold marks everywhere. I went to the store to buy shampoo because the shampoo is basically water. At least the rooms were not stinky. Walls are paper thin, I can hear the person in the next room shuffling in their bed. And forget staying asleep if someone is leaving because every foot step will make the floor and walls shake. The bed and pillows are so worn in and super lumpy. The best part of the room is the closet because it has a light in it and seemed like the only thing without dirty marks on it? The AC is not that strong as well. I used a hair tie to tie my curtain shade to the chair or else it would not stay closed. (Also numerous dead bugs on the curtain shade) I am sorry even though it is cheaper than places in the area, I might have to switch back to airbnb for montreal because this hotel was pretty bad. Even though a hotel is two stars, it should still have some basic things that normal hotels provide. There are crackheads usually outside the hotel but they keep to themselves. Nice shop options in the area. I liked CafeLouLou that was nearby. Will not be back to this hotel. The staff were pretty friendly at least.
Stayed 2 nights in Jul 2023

6/10 Okay

Derek

Hotel Stay
We wanted to do some touring around the Port and Old Montreal for the weekend. The location was within walking distance to the sites that we were interested in seeing. This is a no frills hotel, the rooms are tiny but clean, although the hallways could of used a bit of maintenance. Our room was on the 4th floor and the elevator stops on the 3rd floor so we had to carry our luggage up a flight of stairs. We requested an extra pillow but unfortunately there were no extras. It did satisfy the basics of what we were looking for which was a place to sleep and shower.
Stayed 1 night in Jun 2023

10/10 Excellent

Mirisage

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient place
Stayed 2 nights in Jun 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

4/10 Poor

anjula

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness
Good location / poor housekeeping
I stayed with my daughter from june 24 - 27. Great location, close to everything, easy walk to old Montreal area. Restaurant and shopping nearby. Check in was easy receptions was polite efficient and helpful I was shocked to see the un - cleanliness of the room..we noticed hair on the bed dirty bath tub with hair in it. I notified receptionist right away , she gave us clean sheets, what ever she could find at the time as no housekeeper on site. We changed sheets ourselves for the night. Next morning, I personally explained our experience to morning receptionist and requested housekeeping. But nothing was done that day either. On Monday morning, I had to deal with manager about our experience. ( yannick- i think his name) He was very helpful., polite and dealt with my issue professionally We got a reduction of the charges.but it wouldnt encourage me to stay there again Its a lovely place with all necessary things and fully renovated only problem.was poor housekeeping and cleanliness. Room was big enough bed was allright. Microwave fridge, iron and free coffee was provided.
Stayed 3 nights in Jun 2023

8/10 Good

Fatou

Stayed 1 night in Jun 2023

8/10 Good

Roberto

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Thank you!
Stayed 3 nights in Jun 2023

2/10 Terrible

Katherine

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The photo from the property seems to be from only one room. Because our room looked very different from the one in the picture. Amongst the many issues we dealt with during our stay (dirty floor, dirty bathroom, a shower curtain that wouldn't stay up and an unclean duvet cover), the biggest issue was that our windows did not actually close so we heard all the noise from the street in what is a very noisy neighborhood (think 4 am parties). So if you want to sleep, maybe consider someplace else.
Stayed 3 nights in Jun 2023

4/10 Poor

Venerando

Liked: Staff & service
Under construction room has no key the reception has to open the door for you all d tym
Stayed 2 nights in Jun 2023

6/10 Okay

Samuel

Travelled with group
Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023

6/10 Okay

Jakob

Stayed 1 night in Jun 2023

2/10 Terrible

Derrick

Disliked: Cleanliness, staff & service, room comfort
Not what you would expect at a hotel
The room was not clean! There was hair in the sink and the bed and crumbs. There was food under the dresser and when we asked for assistance they advised a manager would speak to us but no such manager ever came. At checkout we asked to speak to a manager again and left a number and we have still not been contacted. There were also no towels in the room and I called down to see if some could be delivered but no one answered. I had to go down and ask a staff member who was reluctant to give me more than two.
Stayed 2 nights in May 2023

10/10 Excellent

Pavol

Stayed 2 nights in May 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2023

10/10 Excellent

Lk

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place no problems at all

2/10 Terrible

Michel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terribly disappointing
The place is run down. You hear everyone walking up and down the hallway. The noice outside the window was ridiculous. Closet where nightstand should be. Ironing board just leaning against the wall. Let’s not forget about the fridge that didn’t work. Lost $45.00 worth of food. Could not keep cold drinks. Also, hotel does not have an ice machine. Overall, not a pleasant experience, very disappointing.
Stayed 1 night in Nov 2022

8/10 Good

Jackson

Stayed 1 night in Nov 2022

8/10 Good

ERIC

Liked: Cleanliness, amenities, property conditions & facilities
The feels like its still in the process of renovations. A lot of great ideas but execution is off. For example, washroom was nice and clean, great amenities, however there was a full piece of tile missing from the step heading into the shower, and the caulking around the sink looked like it was done by an amateur. Similarly, the closet that was meant for me to hang clothing could not open the full way because the "headboard" was in the way. Also the one thing that I wish i knew about, which wasn't brought to my attention until the last night, was that I had to request that my room would be cleaned which is completely odd. I stayed for 5 nights but my room was only ever cleaned 1 time, and that was because I had mentioned something to the person at the front desk that morning. The one thing that impacted my stay in a very positive way was the gentleman at the front desk named Yannick. He was amazing. Great energy, extremely friendly and even gave me amazing recommendations on where to eat around the area. The other people at the front weren't rude in any way, but they were just ok.

10/10 Excellent

Mervin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good enough for the price you pay. Newly renovated.
Stayed 3 nights in Oct 2022

6/10 Okay

Mandeep singh

Disliked: Amenities, property conditions & facilities
According to price it was okay but They don’t even provide single cup or glass in room.
Stayed 2 nights in Oct 2022

8/10 Good

Francis

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2022

8/10 Good

Sylvain

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room seems to be newly renovated. Modern, clean. Hôtel is well situated. I was unable to use the phone to make a long distance call. The elevator makes stranges noises ! Friendly staff.
Stayed 1 night in Sep 2022

8/10 Good

Zahir

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2022

8/10 Good

Jose, New York

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I had stayed here years ago, and this time I could see had been newly renovated looks like a new hotel. My room things were not completed and it was a bit small when I was traveling with a group and other members had much larger rooms for the same price but that’s OK. It’s not a bad hotel just needs a little more customer care I guess.
Stayed 3 nights in Sep 2022