City view

Reviews of Hotel Chez Swann

4 out of 5
Hotel Chez Swann
Montreal, QC

Reviews

8.8

Excellent

Rating 10 - Excellent. 579 out of 1001 reviews" "
Rating 8 - Good. 291 out of 1001 reviews" "
Rating 6 - Okay. 68 out of 1001 reviews" "
Rating 4 - Poor. 39 out of 1001 reviews" "
Rating 2 - Terrible. 24 out of 1001 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Reception. on 20 Mar 2024
Bonjour David! Nous vous remercions tres sincerement d'avoir pris le temps de paratger votre expérience!Sincerement,

6/10 Okay

stephen

Stayed 1 night in Mar 2024
Response from Reception. on 20 Mar 2024
Bonjour Stephen! Nous vous remercions tres sincerement d'avoir pris le temps de paratger votre expérience!Nous espérons de vous revoir bientôt pour vous offrir le meilleur de nos services. Cordialement,

10/10 Excellent

Sophie

Stayed 1 night in Feb 2024
Response from Reception team. on 4 Mar 2024
Dear Sophie! Thank you for your high evaluation. We hope to see you back soon. Kind regards,

10/10 Excellent

Miriam

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the central location walkable, staff topnotch. Be advised no parking available, parking is very expensive.
Stayed 4 nights in Feb 2024
Response from Reception team. on 27 Feb 2024
Dear Miriam! Thank you for your wonderful review and the highest rating! It was a pleasure to welcome you at Chez Swann! We are delighted that the hotel met all your needs and that our team was able to provide helpful and friendly service during your stay. We appreciate you being our guest and we look forward to welcoming you back again soon for another comfortable stay! We recommend you the following options for the parking:1.STATIONNEMENT SAFEWAY CANADA. (indoor, 24h,IN-OUT).2.SUPERIOR PARKING, 1414 Rue Drummond, (indoor, (24h) NOT IN-OUT)Warmest regards,

6/10 Okay

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Location is great. Walking distance to restaurants and shopping. We were disappointed in some ways. We stayed here in the past and this time our room was much smaller. The room had a skylight making the room very bright and hard to sleep. The room only had a tiny window in the corner so there was hardly a view. Lastly, we stayed there because we had a great breakfast experience in past. This time, it was disappointing to say the least.
Stayed 3 nights in Feb 2024
Response from Reception team. on 28 Feb 2024
Dear Thomas! Thank you for taking the time to review our Hotel! We are pleased to know that you enjoyed our central location! We offer three room categories, this time Standard was reserved. We can't guarantee upgrades, it is subject to availability. You should try our Suite next time you stay with us, with large shower and huge bay-window. We should also inform you that not every room has skylight. It is always our highest priority to ensure that our guests leave the hotel happy and satisfied at all times. We took good note of your comments and hope to welcome you back. Kind regards,

8/10 Good

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Reception team. on 20 Mar 2024
Dear Robert! Thank you for your high evaluation! It was a pleasure to welcome you! We hope to see you back soon. Kind regards,

8/10 Good

Alex

Stayed 1 night in Jan 2024
Response from Reception team. on 20 Mar 2024
Dear Alex! Thank you for your high evaluation! It was a pleasure to welcome you! We hope to see you back soon. Kind regards,

8/10 Good

Colin

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Reception team. on 29 Jan 2024
Dear Colin! Thank you for your high evaluation! It was a pleasure to welcome you! We hope to see you back soon. Best regards,

10/10 Excellent

avril

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Reception team. on 29 Jan 2024
Dear Avril! Thank you for your high evaluation 5 out of 5! It was a pleasure to welcome you! We hope to see you back soon. Kind regards,

10/10 Excellent

Stephen

Stayed 1 night in Jan 2024
Response from Reception team. on 24 Jan 2024
Dear Stephen! Thank you for your high evaluation 5 out of 5! It was a pleasure to welcome you! We hope to see you back soon. Kind regards,

8/10 Good

Elia, NORTH ATTLEBORO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only issue is that second floor rooms are loud at night due to the bar below the hotel making it hard to sleep. Otherwise, it was a decent stay!
Stayed 2 nights in Jan 2024
Response from Reception team. on 5 Mar 2024
Dear Elia! Thank you for your review! It was a pleasure having you as our guest at Hotel Chez Swann! We're sorry you were disturbed by the noise. We wish we had the opportunity to address the issue while you were here as we would have done our best to ensure your comfort. We strive to create a memorable experience to our valued guests. We look forward to having you stay with us again. Best Regards.

4/10 Poor

Kathleen

Travelled with family
Liked: Staff & service
Room was 26 degrees with the heat off and ac on. Very uncomfortable. Also, the floor in the room was aimed black and had 2 steps up to the bathroom. Almost impossible to see the steps in dim light. Room cleaning only every 3 days was not what I expect for this level of hotel.
Stayed 3 nights in Jan 2024

8/10 Good

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Reception. on 15 Jan 2024
Bonjour Andrea ! Nous vous remercions tres sincerement d'avoir pris le temps de paratger votre expérience!Sincerement,

10/10 Excellent

Joanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was wonderful, my room was fantastic, and I received an upgrade to a junior suite upon arrival.
Stayed 1 night in Jan 2024
Response from Reception team. on 18 Jan 2024
Dear Joanna! Thank you for taking the time to review Hotel Chez Swann! We are so pleased to know that you had an enjoyable stay with us! We are happy to know that you liked Jr. Suite.We hope that we will have the pleasure of welcoming you again in the future. Best regards,

8/10 Good

Janine, Pickering

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Lovely hotel. Did not like that staff started to vacuum the room above me at 6am.
Stayed 1 night in Jan 2024
Response from Reception team. on 18 Jan 2024
Dear Janine , We appreciate your evaluation! We are glad you found our hotel lovely! I wish that we knew more about the noise so we would be able to address this during your stay. Housekeeping department doesn't start so early. Probably it was some other noise, we are sorry for this inconvenience. We hope you will give us another chance to show you the true experience Hotel Chez Swann can offer. Best regards,

10/10 Excellent

philip

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Reception team. on 4 Jan 2024
Dear Philip! Thank you for your high evaluation 5 out of 5! It was a pleasure to welcome you! We hope to see you back soon. Kind regards,

10/10 Excellent

Tatiana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Reception team. on 4 Jan 2024
Dear Tatiana! Thank you for your high evaluation 5 out of 5! It was a pleasure to welcome you! We hope to see you back soon. Kind regards,

6/10 Okay

Arthur

Travelled with partner
Liked: Cleanliness, amenities
Not a good experience with the man at the front desk. The bed was too soft for our taste. We could hear the person walking in the room beside ours like if he was in our room.
Stayed 1 night in Dec 2023
Response from Reception team. on 4 Jan 2024
Dear Arthur! We appreciate your evaluation. I am sorry if the bed was not to your liking. A lot of our regular guest love our mattresses. We apologize if your experience at front desk was not good. Our team members do their best to ensure every stay is special. We hope to have the opportunity to welcome you back and offer you an improved experience. Kind regards,

8/10 Good

André

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Reception. on 4 Jan 2024
Bonjour André ! Nous vous remercions tres sincerement d'avoir pris le temps de paratger votre expérience!Sincerement,

8/10 Good

Richard

Stayed 2 nights in Dec 2023
Response from Reception team. on 4 Jan 2024
Dear Richard,It was truly a pleasure hosting your stay. We hope to see you again soon.Warm regards,

8/10 Good

Colin

Nice staff
Stayed 1 night in Dec 2023
Response from Reception team. on 4 Jan 2024
Dear Colin! Thank you so much for your rating! We are glad to see that we were able to reach the heights of your expectations. We strive for excellence so our staff members are especially happy to hear that their efforts have not gone unnoticed. We are looking forward to welcoming you back in our property. Warm regards,

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Reception team. on 12 Dec 2023
Dear Anne! Thank you for your high evaluation 10 out of 10! It was a pleasure to welcome you! We hope to see you back soon. Kind regards,

8/10 Good

CARL

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Reception. on 12 Dec 2023
Bonjour CARL! Nous vous remercions tres sincerement d'avoir pris le temps de paratger votre expérience!Sincerement,

8/10 Good

Joel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Reception. on 14 Dec 2023
Bonjour Joel! Nous vous remercions tres sincerement d'avoir pris le temps de paratger votre expérience!Sincerement,

8/10 Good

Edith

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Liked the location, pleasant and obliging front desk staff, water available every day, continental breakfast included in the price.Comfortable bed, extra blanket and pillow provided, blackout drapes, thermostat worked well. Quality of the continental breakfast could be improved, but quantity was plentiful. Lovely breakfast nook. The policy of requesting maid service the day before needed did not work well for us.
Stayed 6 nights in Nov 2023

8/10 Good

reza, North York

Business traveller
Liked: Cleanliness, property conditions & facilities
Pros: The room was nice and clean, staff were polite and supportive, location was very good. Cons: no iron inside room (there was an ironing board but no iron), minibar was empty, no slipper.
Stayed 1 night in Nov 2023
Response from Reception team. on 6 Dec 2023
Dear Reza! Thank you so much for sharing your experience! We're delighted to hear you enjoyed your stay with us! Thank you for complimenting cleanliness of the rooms and service, we will pass along this praise! We apologize if the iron was not in the room during your stay, usually it is in the black wardrobe in every room. I wish we knew about this during your stay so we could provide one if you needed to use it.We look forward to welcoming you back on your next trip to Montreal! Best regards,

10/10 Excellent

Natalia

Stayed 1 night in Nov 2023
Response from Reception. on 18 Dec 2023
Bonjour Natalia ! Nous vous remercions tres sincerement d'avoir pris le temps de paratger votre expérience!Sincerement,

10/10 Excellent

Lindsay

Stayed 1 night in Nov 2023
Response from Reception. on 18 Dec 2023
Bonjour Lindsay ! Nous vous remercions tres sincerement d'avoir pris le temps de paratger votre expérience!Sincerement,

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, property conditions & facilities
Great location if staying in downtown Montreal.
Stayed 3 nights in Nov 2023
Response from Reception team. on 20 Nov 2023
Dear Paul! Thank you for writing 5 out of 5 review based on your stay at Hotel Chez Swann. It was our pleasure to welcome you! Our location certainly is ideal for shopping, entertainment, sightseeing, and much more. We hope to see you back once again! Kind regards,

10/10 Excellent

Mohamed

Liked: Cleanliness, amenities, property conditions & facilities
Well located, chick and quiet!
Stayed 1 night in Nov 2023
Response from Reception team. on 20 Nov 2023
Dear Mohamed! Thank you for your high evaluation. We are glad your stay was quiet and you enjoyed the location !We hope to see you back soon. Kind regards,

6/10 Okay

Josee

Stayed 1 night in Nov 2023
Response from Reception. on 21 Nov 2023
Bonjour Josee! Nous vous remercions tres sincerement d'avoir pris le temps de paratger votre expérience!Sincerement,

10/10 Excellent

Christopher

Stayed 3 nights in Nov 2023
Response from Reception. on 20 Nov 2023
Bonjour Christopher !Nous vous remercions tres sincerement d'avoir pris le temps de paratger votre expérience!Sincerement,

8/10 Good

Masoud

Travelled with partner
Liked: Cleanliness
The hotel was clean, bed was very comfortable, nice and cozy, loved the high ceiling! One of the showers was broken, the hard wood floor was very noisy when stepping on it. No proper breakfast !
Stayed 2 nights in Nov 2023
Response from Reception team. on 20 Nov 2023
Dear Masoud, Thank you for choosing Hotel Chez Swann. It was a pleasure hosting your stay. We appreciate you mentioned cleanliness of the rooms. Rest assured that your constructive comments will be put to good use.Warm regards,

10/10 Excellent

Hongki

Stayed 2 nights in Nov 2023
Response from Reception. on 15 Nov 2023
Bonjour Hongki! Nous vous remercions tres sincerement d'avoir pris le temps de paratger votre expérience!Sincerement,

10/10 Excellent

Steve

Liked: Cleanliness, room comfort
Stayed 1 night in Nov 2023
Response from Reception. on 15 Nov 2023
Bonjour Steve! Nous vous remercions tres sincerement d'avoir pris le temps de paratger votre expérience!Sincerement,

10/10 Excellent

Wayne

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Reception. on 6 Dec 2023
Bonjour Wayne! Nous vous remercions tres sincerement d'avoir pris le temps de paratger votre expérience!Sincerement,

10/10 Excellent

Angela

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Reception. on 15 Nov 2023
Bonjour Angela! Nous vous remercions tres sincerement d'avoir pris le temps de paratger votre expérience!Sincerement,

10/10 Excellent

Steeven

Stayed 1 night in Nov 2023
Response from Reception team. on 13 Nov 2023
Dear Steeven! Thank you for your high evaluation 10 out of 10! It was a pleasure to welcome you! We hope to see you back soon. Kind regards,

10/10 Excellent

John

Liked: Cleanliness, property conditions & facilities
An absolute beautiful, spacious room.
Stayed 1 night in Nov 2023
Response from Reception team. on 8 Nov 2023
Dear John,Thank you for taking the time to post your review about your recent stay at Hotel Chez Swann!We are delighted to hear that you had a wonderful experience and liked the rooms! We look forward to welcoming you back soon!Warm regards,

4/10 Poor

Suzanne

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel is old. Capets in hallway worn, wrinkled. Room floors creeky and painted black. Towels had holes in them. Stain on comforter. Walls in bathroom by toilet dirty. No water pressure could barely shower, could not wash hair. Check in was efficient came in very late very tired. Staff were friendly and professional. Would have gone elsewhere but hotels full for concert.
Stayed 2 nights in Nov 2023
Response from Reception team. on 8 Nov 2023
Dear Suzanne! We appreciate your evaluation. I am sorry if black floor in the room was not to your liking. Your kind words regarding our service are truly appreciated. We do all we can to provide an excellent experience for our guests and are pleased to hear that we succeeded in this case. Please accept our sincere apologies for your disappointment with cleanliness in some areas of the room. It is always our highest priority to ensure that our guests leave the hotel happy and satisfied at all times. We took good note of your comments and hope to have the opportunity to welcome you back and offer you an improved experience. Kind regards,

10/10 Excellent

John

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean, easy, and helpful!
Stayed 3 nights in Nov 2023
Response from Reception team. on 8 Nov 2023
Dear John! Thank you for your feedback and the highest rating! It was a pleasure having you at Hotel Chez Swann. We are glad to know you enjoyed your stay and are looking forward to welcome you back! Best regards,

10/10 Excellent

JOY

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very unique property
Stayed 2 nights in Nov 2023
Response from Reception team. on 8 Nov 2023
Dear JOY! Thank you for your lovely review on Hotel Chez Swann. We are pleased to hear that you find our hotel unique!We do our best to ensure every stay is special. We look forward to welcome you again! Regards.

10/10 Excellent

Marvin

Liked: Cleanliness, room comfort
Nice boutique hotel
The rooms are big. Nice and close to bell centre and shopping
Stayed 1 night in Nov 2023
Response from Reception team. on 8 Nov 2023
Dear Marvin, Thank you for taking the time to review our Hotel! We’re so glad to hear you enjoyed your stay, liked the location and everything our hotel has to offer! We hope to welcome you again at Hotel Chez Swann. Best Wishes.

4/10 Poor

Amir

Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023
Response from Reception team. on 1 Nov 2023
Dear Amir , I'm sorry to see that you were not satisfied with your stay at Hotel Chez Swann. I wish that we knew more about the problems so we would be able to address them during your stay. We hope you will give us another chance to show you the true experience Hotel Chez Swann can offer. Best regards,

8/10 Good

Ann

Liked: Cleanliness, amenities, property conditions & facilities
The staff was very helpful. I arrived early and they checked my luggage. Then they let me know when the room was ready before official check in time. However, went to take a nap in the afternoon and I could hear music that kept me awake. I think it was from the restaurant downstairs? At least it was quiet at night. I think carpeting instead of the bare floor might muffle the sound somewhat. Room is interestingly funky, as per the review. Nice touches include padded hangers in the wardrobe, an umbrella, and bottled water in the refrigeratory.Glad I wasn't staying long, though, as there is no place to unpack folded clothes except the wardrobe. No drawers in desk and just chunks of wood as nightstands.
Stayed 1 night in Oct 2023
Response from Reception team. on 31 Oct 2023
Dear Ann! Thank you for your recent stay here with us at Hotel Chez Swann! Our team takes pride in providing friendly and helpful service to our guests, and we're delighted to know that they made your stay even more enjoyable. We apologize for any inconvenience you have experienced during your stay. We took good notes of your comments. We hope to welcome you back in the near future in order to make your next visit a more enjoyable stay.Best regards,

10/10 Excellent

deborah

Liked: Cleanliness, property conditions & facilities
Excellent customer service. The evening Concierge was especially helpful.
Stayed 1 night in Oct 2023
Response from Reception team. on 31 Oct 2023
Dear Deborah!Thank you for sharing your feedback! We're delighted to hear you enjoyed your stay and found our staff to be helpful. We hope to welcome you back soon!Kind regards,

8/10 Good

Jon

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
It was clean, quiet and very nicely decorated. Very comfortable atay
Stayed 1 night in Oct 2023
Response from Reception team. on 9 Nov 2023
Dear Jon! It is very rewarding to learn that you had such a positive experience at hotel Chez Swann! This is what we wish for each one of our guests. It is lovely to know that you liked the comfort of the room.We appreciate you mentioned cleanliness of the rooms. We will look forward to welcoming you back to Hotel Chez Swann! Kind regards,

2/10 Terrible

Peter

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very nice to look at, terrible to sleep. Room was very spacious and nice, however extremely loud jazz music was being played until almost midnight in the restaurant below making it impossible to sleep.
Stayed 1 night in Oct 2023
Response from Reception team. on 1 Nov 2023
Dear Peter, Thank you for providing your rating to Hotel Chez Swann. Feedback is very important to us! We are glad you liked the room. Please accept our sincere apologies for this situation with the music from the restaurant that night. We take all customer concerns very seriously and we are certainly looking forward to more visits from you! Best regards,

6/10 Okay

Jean Philippe

Business traveller
Liked: Cleanliness, room comfort
Overnight tour
Gym not working and wi-fi which didn't work either. Not efficient to work with. Soundproofing with the street not very good.
Stayed 1 night in Oct 2023
Response from Reception team. on 24 Oct 2023
Dear Jean Philippe, Thank you for providing your rating to Hotel Chez Swann. Feedback is very important to us! We are glad you chose hotel Chez Swann for your recent stay in Montreal. Please accept our sincere apologies for the situation with WI-FI during your stay. We had short-term interruptions which were fixed immediately. We take all customer concerns very seriously and we are certainly looking forward to more visits from you! Best regards,

10/10 Excellent

Matthew

Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2023
Response from Reception team. on 31 Oct 2023
Dear Matthew! Thank you for your perfect 10/10 rating ! We're delighted that you had an excellent experience during your stay, and we hope to welcome you back soon for another wonderful visit!Best regards,