Family Room | Desk, WiFi

Reviews of Motel Maroondah

3 out of 5
Motel Maroondah
768 Whitehorse Road, Box Hill, Mont Albert, VIC

Reviews

4.0
Rating 10 - Excellent. 10 out of 310 reviews" "
Rating 8 - Good. 26 out of 310 reviews" "
Rating 6 - Okay. 54 out of 310 reviews" "
Rating 4 - Poor. 76 out of 310 reviews" "
Rating 2 - Terrible. 144 out of 310 reviews" "

4.2/10

Cleanliness

5.2/10

Staff & service

3.2/10

Amenities

3.4/10

Property conditions & facilities

3.4/10

Eco-friendliness

Reviews

2/10 Terrible

Lyone

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Area is shady and can be loud at night due to outside traffic. Random people walking around at all hours of the night. Little to no water pressure on tap. Bed was clean. Tv and most powerpoints don't work. Ok place to stay for a night if really needed. Shouldn't be charging as much as they do for what you can get.
Stayed 4 nights in Mar 2024

2/10 Terrible

Arthur

Disliked: Cleanliness, staff & service, property conditions & facilities
I would never stay there again. worst hotel in Australia. Nothing like the imagers on Goggle, very disappointing
Stayed 1 night in Mar 2024

2/10 Terrible

Alexander

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Would give a zero if I could. Seemingly a good spot for sex work, not much else. Hair in bed, used bandaid on floor, room has a bad smell, so many things broken and dingy (but with cat stickers on it??), people yelling in the carpark, no latch on the door, many people coming and going at odd hours. Booked for 2 nights and left after one.

6/10 Okay

Shivani

Travelled with family and small children
Disliked: Amenities
Stayed 2 nights in Dec 2023

2/10 Terrible

Binaya Raj

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Amy

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The property was very dirty. Bathroom flooded and out into the room when shower was used. Beds didnt have mattress protectors on them. Fridge was dirty. Carpet extremely dirty and room smelt of cigarette smoke on arrival.
Stayed 2 nights in Dec 2023

2/10 Terrible

Kabindra

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
This motel should not even be in any booking website. Smelly room, wer floor, dirty bed sheet… you name it. The staff at reception did not return my holding deposit ( without eeason) and I am still disputing credit card transaction and complaining to fair trading. This motel has not transferred by deposit back yet after several phone calls, text msg and emails. Don’t know how these terrible places get hotel license. Would not recommend anyone to stay there.
Stayed 1 night in Dec 2023

2/10 Terrible

Dimi

Disliked: Cleanliness, property conditions & facilities
Stayed 5 nights in Dec 2023

2/10 Terrible

Lachlan

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This should not be offered to people to stay in. It’s a terrible hotel with rooms that smell like wet paint and worse
Stayed 2 nights in Nov 2023

6/10 Okay

Melissa

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Cheap, easy to get too, staff friendly. Old and dated, bit rough but was clean.
Stayed 1 night in Nov 2023

2/10 Terrible

Anastasia F

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Unpleasant place to stay
Stayed 1 night in Nov 2023

6/10 Okay

Rachael

Stayed 4 nights in Nov 2023

2/10 Terrible

Peter

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

4/10 Poor

Jacqueline

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Oct 2023

2/10 Terrible

Chris

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Terribly disappointed in overall - Stairway to back upstairs' Rooms a high Safety Trip Risk due to trims, measurements between steps and forward lean of steps. High risk of fall. - Reverse cycle heater in room not working - Unclean floor with bits and pieces found including old hardened chewing gum. Not vacuumed properly, - Fridge froze all our stored food and drink overnight - No sitting area with table and chairs, unusually a third bed added restricted any movement in the small room - TV remote on/off button not working - Credit Card registered with $50 at Check-in, Credited ok at Check-out, but amount at other stays is usually $1, Overall, very disappointing, particularly the danger at the rear external stairs, where there is a high risk of fall and injury. IT is rare that we review with any complaints but this was not a pleasant experience.
Stayed 1 night in Oct 2023

8/10 Good

Yiping

Stayed 1 night in Oct 2023

2/10 Terrible

Marvin

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Not a very clean place
Stayed 6 nights in Sep 2023

10/10 Excellent

Kris

Stayed 1 night in Jun 2023

2/10 Terrible

Leon

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing to like....needs bulldozing, so happy to leave
Stayed 3 nights in Aug 2023

4/10 Poor

Mikayla

Disliked: Property conditions & facilities
Stayed 9 nights in Jul 2023

4/10 Poor

Frank

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

4/10 Poor

PAUL

Stayed 2 nights in Jul 2023

4/10 Poor

Ross

Business traveller
Disliked: Cleanliness, property conditions & facilities
Old, generally rough.
Stayed 1 night in Jun 2023

2/10 Terrible

tomek, landsborough

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
very run down motel , no heating in my room
Stayed 1 night in May 2023

4/10 Poor

Cooper

Stayed 3 nights in Jun 2023

2/10 Terrible

ashlea

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
DO NOT stay here!!!!! Me and son left within minutes of being here it was that disgusting and hygienic. We walked into our room the smell was so over powering looking around the room the fridge looked like it had been punched, the couch had stains all over it the bathroom had mould everywhere AND than we looked at the bedding and that’s when I thought I was in a movie the sheets and mattress where stained with who knows what everywhere. We left straight away!!!
Response from Motel Maroondah on 17 Jun 2023
Dear Ashlea,Thank you for sharing your feedback with us. We apologize for the extremely disappointing experience you had during your stay. We are deeply sorry for the uncleanliness and lack of hygiene you encountered in your room. The condition of the fridge, couch, bathroom, and bedding is unacceptable, and we understand your decision to leave immediately.Your feedback is important to us, and we will investigate the issues you mentioned to ensure such incidents are not repeated. We apologize for any inconvenience caused and appreciate your understanding.If there is anything else you would like to share or if there is any way we can make it up to you, please do not hesitate to let us know.Best regards

2/10 Terrible

ben

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The follow up was good the check in staff were good but the place was disgusting, smelt like mould, broken fittings had to find alternate accommodation there was no way we could stay !
Stayed 3 nights in Jun 2023
Response from Motel Maroondah on 17 Jun 2023
Thank you for sharing your feedback with us. We appreciate your positive comments about our follow-up and check-in staff. However, we are deeply sorry to hear about the disappointing condition of the place and the inconvenience you faced. We apologize for the unpleasant smell of mould and the broken fittings.Your experience falls well below our standards, and we understand your decision to seek alternate accommodation. We take your feedback seriously, and we will investigate the issues thoroughly to prevent similar situations in the future.Once again, we apologize for the inconvenience caused, and we appreciate your feedback as it helps us improve our services. If there is anything else you would like to share, please feel free to reach out to us.

2/10 Terrible

Brian

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Very dirty and the smell of bleach unbearable. Ended up leaving straight away. The airconditioner was not functioning the blinds didn’t give privacy. The roof was mouldy and a hole in the door. The beds looked dirty.
Stayed 2 nights in Jun 2023
Response from Harold on 17 Jun 2023
Dear Brian,Thank you for sharing your feedback regarding your recent experience. We are deeply sorry to hear about the issues you encountered during your stay. Maintaining cleanliness and providing a comfortable environment are our top priorities, and it is disappointing to learn that we fell short of your expectations.We apologize for the uncleanliness, unpleasant smell, and the malfunctioning air conditioner. We understand the importance of privacy, and we apologize for any inconvenience caused by the blinds. We also apologize for the condition of the roof, the hole in the door, and the appearance of the beds.Please be assured that we take your feedback seriously, and we will investigate each of these matters thoroughly to address them effectively. Your feedback helps us improve our services and ensure a better experience for our guests.We appreciate your patience and understanding, and we hope that you would give us another chance to provide you with a more enjoyable stay in the future.Best regards

2/10 Terrible

Kerri

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
OMG!!!- do not stay at this disgusting, filthy, hell hole! It takes the cake for WORST accommodation ever....just don't do it...

2/10 Terrible

miles

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Strongly recommend to NOT stay here
The rooms of this hotel are atrocious. Upon first entry the floors were wet and room smelt of bleach and other obscene odours. There were used cigarette butts on window frames and floor. Further cigarette burn marks on the bedding. Tiles were broken and walls covered in mold throughout the bathroom. The airconditioning did not work in the room. Other tenants were under the influence of drugs or alchol and noisy in the complex carpark till 3am.
Stayed 3 nights in May 2023
Response from Motel Maroondah on 27 May 2023
Dear Miles,Thank you for taking the time to provide us with your feedback regarding your recent stay at our hotel. We sincerely apologize for the unsatisfactory experience you had and any inconvenience caused.We deeply regret that the condition of your room did not meet your expectations. We have taken note of the issues you mentioned,we are taking immediate action to address these concerns and ensure that such incidents do not occur in the future.

2/10 Terrible

Navjot

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I booked a family room for 2 nights for my out of state guests. Found the room in very dirty condition. Bathroom was so dirty they couldn’t stay there for even 1 hour. Had to book another place for them to stay. And ok top of that the money for second night is not even refunded. Worse experience.
Stayed 2 nights in May 2023
Response from Motel Maroondah on 27 May 2023
We are deeply sorry for the inconvenience and dissatisfaction for the time you staying in our motel. We apologize for failing to meet your expectations and for any distress caused

2/10 Terrible

Cheryl

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The showwr base is unsuitable for elderly people as only has shower curtain, base is very slippery, floor gets wet. Very musky smell in room, fridge noisy and so were next door. Talking outside on phone 2am
Stayed 1 night in Apr 2023
Response from Motel Maroondah on 27 May 2023
Thank you for bringing your recent experience to our attention. We sincerely apologize for the inconvenience and disappointment you and your guests encountered during your stay.We are investigating the issues raised and will take immediate action to address them. We value your feedback and hope to have the opportunity to make it right

2/10 Terrible

bob

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Photo is not correct windows and doors did not close and bad guests and lots of noise I am a elderly man and needed my son to stay with me very upset Bob
Stayed 1 night in Apr 2023
Response from Motel Maroondah on 27 May 2023
Thank you for sharing your concerns with us. We apologize for the issues you experienced during your stay. Your feedback is important to us, and we will address these matters to ensure a better experience for our guests in the future.

6/10 Okay

Xuan Trinh

Stayed 1 night in Apr 2023

2/10 Terrible

Scott

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Was cheap but room was dirty and stunk of cigarettes
Stayed 1 night in Apr 2023

2/10 Terrible

Richard

Business traveller, Travelled with group
I have a breathing problem. With the overwhelming tobacco smell, I couldn’t sleep at all, found it even more difficult to breathe & felt sick the whole time.
Stayed 1 night in Apr 2023

2/10 Terrible

Cody

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property not fit for anyone to stay at, don’t know how it is still operating. Needs to be closed down
Stayed 10 nights in Mar 2023

8/10 Good

Sharon

Stayed 3 nights in Jan 2023

2/10 Terrible

Chloe

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
It was old run down and rubbish left just outside it stunk. No doona on our bed just a sheet and a thin cover. Wouldn’t recommend this to anyone
Stayed 1 night in Mar 2023

2/10 Terrible

ROHAN

Disliked: Cleanliness, staff & service, property conditions & facilities
This a terrible experience that I wish to forget quickly. Approach to the room was very bad and not lit. Lights not working. Very dark Shower curtain torn Animals running about in the ceiling - frightening Bathroom was untidy . No toilet roll holder. One fork and one knife provided. TV didn't work Looks very dodgy When checking out I was told my payment had not gone through. Will not go there again. Overall,far below minimum standards. Whole place is run down and should be removed from your listings.
Stayed 1 night in Mar 2023

4/10 Poor

Craig

Stayed 1 night in Mar 2023

2/10 Terrible

Russell

Disliked: Cleanliness, staff & service, property conditions & facilities
We requested a refund after one night. The doors had graffiti on them, mouldy ceilings, leftover noodles in the electric jug. A dirty, run down motel that is mainly used as emergency housing. Certainly not the tidy advertised motel we booked.
Stayed 2 nights in Mar 2023

4/10 Poor

Jeff

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Nothing. Smoke alarm was disabled. Toilet cistern leaked. Walls grubby. Mattress saggy. Fridge noisy. Bathroom door rotted.
Stayed 3 nights in Mar 2023

2/10 Terrible

John

Disliked: Cleanliness, property conditions & facilities
Room was awful. I am not fussy as it was a last minute sleep only stay, but the walls, mirrors and other surfaces were covered in marks and gunk showing no deep cleaning is done. The smell from extended smoking in the room was overpowering. The front door appeared to be an internal door suggesting poor security and people were in the car park (permanents?) talking quite loudly for hours after midnight despite another guest asking them to keep it down. I don’t mind cheap rooms for a cheap fee, but this one was quite surprisingly bad.
Stayed 1 night in Mar 2023

2/10 Terrible

Adel

Disliked: Staff & service
After 2 phone confirmation, the hotel cancelled my reservation only a few hours before my arrival. They said they overbooked the rooms by mistake
Stayed 1 night in Mar 2023

2/10 Terrible

Tony

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Can’t put into words how disgusting the premises were inside and out . Should not be advertised on any website.
Stayed 1 night in Mar 2023

2/10 Terrible

Ron

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
book the room days before had confirmation of booking arrived to be told booked out no room available.
Stayed 1 night in Feb 2023

4/10 Poor

Andrew

Business traveller
Disliked: Amenities, property conditions & facilities
Budget motel
Stayed 1 night in Feb 2023

2/10 Terrible

Graham

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I want a refund. Booked 2 nights and left in a couple of hours. prisoners are released here which was unknown to me. There is a contract to do this. I felt my car and my room and self were vulnerable. I nothing of these persons history including mental condition. They were accosting all who were there or arrived. This explains why no other cars in the carpark. Floors filthy.. I wiped with a damp tissue and it was black. Bathroom and toilet cieling covered in mould. Bedhead putrid, damged door with a most amaturish "repair" the list is endless. Should not be on this or any platform. Returned after a brief trip and was eyeballed from entering the property until I got into my room. These people were smoking all the time including outside my window and door and smoke coming in under the door. A Motel Disgrace.
Stayed 2 nights in Feb 2023

4/10 Poor

Zurab

Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I did not like noisy neighbours and bathroom
Stayed 3 nights in Feb 2023