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Very near to the tourist attractions. Transportation is very convenient as well. A lot of restaurants and convenience stores around.
Catherine
Stayed 8 nights in Mar 2024
6/10 Okay
Susan, London
1 Apr 2024
Liked: Staff & service
Disliked: Amenities
Well placed but tired hotel. Thin walls. Terrible shower, cold and full of hard water build up. Shame as nice products.
There was a sign that said call reception if you need anything, but there was no phone. So i had to walk downstairs in my dressing gown to get more covers for the bed. Paper thin walls. Heard crying baby. Staff friendly though.
Susan
Stayed 1 night in Mar 2024
Response from Sonder on 16 Apr 2024
Hi Susan, your honest review is important to us. It saddens us that you were disappointed in your visit. Please accept our apologies for dropping the ball with your shower. Our team will review the space to ensure it is handled. We're sorry for any confusion with our reception. We have an online support team available 24/7 through our app, call, text, or email. We would've been happy to deliver a white noise machine and earplugs to alleviate unwanted sounds. Should you decide to give us another chance, we'd love the opportunity to make it up to you at a future visit.
So accommodating and polite! the reception and workers there were very helpful. Room was constantly cleaned and refilled. Wouldn't think twice before booking with them again. Very beautiful location and hotel
Hi Massara, your feedback is important to us. We're sorry your space had cleanliness issues. Our team would've been happy to address this during your stay. You can always reach us through our app, call, text, or email 24/7 for help. We hope to make it up to you at a future visit.
Great hotel for a couple - the room and bathroom were fully stocked with all you could need. About a 10 min walk to the Duomo or one stop on the metro. The staff couldn't be more helpful and there was the most gorgeous smell throughout the hotel!
Hi Jeff, we appreciate you staying with us and leaving a review. We’re glad you enjoyed your time with us, and we hope you’ll consider us again for your future travels.
The most friendly and comfortable stay in Milan. Me and my nieces had a wonderful time at Sonder, the home vibe in the hotel was lovely. And the Sonder clerk desk, Filippo gave amazing recommendations of the city as well as the best authentic restaurant we visited!
Stayed here for 5 nights. Great location as it’s close to everything you need. Staff were great and the hotel was clean, rooms were great and I would definitely stay here again if I was heading back to Milan.
Nice staffs specially Phillip is wonderful. Very convenience to walk to the major attraction… room is very clean and quite and has a lot of restaurants and convenient store close by… really recommended ⭐️⭐️⭐️⭐️⭐️
We stayed with family, it is a beautiful hotel, centrally located. Front desk was very helpful; we left something very important in the hotel, and left to the airport. The housekeeper found it and they called us. Thank’s to Marina (front desk) we were able to get our lost item back and continue our journey without major interruption. This is a great hotel to stay in Milan.
Good location Shower Has troubles with water temperature
wolfgang
Stayed 4 nights in Oct 2023
2/10 Terrible
Milorad
28 Oct 2023
Milorad
Stayed 1 night in Oct 2023
Response from Sonder on 31 Oct 2023
Hi Milorad, your honest feedback is appreciated. We’re sad to hear about your experience. We’d like to learn more about your stay to help us identify how we can improve for the future. Please reach out to our support team at any time.
The hotel manager, Mariano, was professional, accommodating, and helpful.
The hotel is very new, totally renovated just one and a half years ago. It smells very good, clean, and elegant.
This was a great property in the heart of Milan. We walked here with suitcases from the train station. There is a lot of shopping and eating restaurants around the hotel and Milan city center is also within walking distance. The front desk personnel helped us promptly when we had trouble figuring out the Italian AC controls.
The hotel is well located for a short walk to the Duomo area and all the other main sites in Milan. The staff were very nice and helpful. Room was a typical hotel room in most major cities. Clean, comfortable and certainly perfect for a three night stay. I would stay here again.
Great location and nice hotel. We had a little issue on arrival as we’d booked a room with a sofa bed but the sofa bed was not made up. Go it resolved eventually. Would stay there again.
Fillipo at the front desk was great and very helpful. He gave us a lot of useful info. The rooms are spacious which was great. Location was also ideal close to the main attractions and close to the metro as well
Hi Deanna, your honest feedback is appreciated. We’re sad to hear about your experience. We’d like to learn more about your stay to help us identify how we can improve for the future. Please reach out to our support team at any time.
Only a 10 minute walk from the Duomo and main shopping area.
Friendly staff, great choice of food for breakfast. Clean rooms with toiletries plus tea and coffee for the room.
Stephanie
Stayed 2 nights in Aug 2023
Response from Sonder on 24 Aug 2023
Thank you for your wonderful review, Stephanie! We're thrilled that you enjoyed our convenient location and our friendly staff. We hope you had a comfortable stay and look forward to welcoming you back in the future!