This is a top-class establishment, where attention to detail is what they're about. They offer an extremely personalised service and make you feel very welcome and special. Unfortunately there were quite a few small things that didn't go right on our trip (such as waiting for 45 minutes for our luggage to be delivered to our room after we'd just had an overnight flight from London, and having to ask a number of times for water to be refilled in our room), however, the overall impression is extremely positive. Their cocktails are superb, unlike the food which we really found to be sub-par. On the positive side, the setting is wonderful, the seclusion is great, the watersports are fine and the overall environment is fabulous. An excellent pool and wonderful service throughout.
Another quick gripe is about the kids club, which really wasn't up to much and we ended up not having our kids go in there at all.