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Reviews of Casuarina Resort & Spa

3 out of 5
Casuarina Resort & Spa
Coastal Road, Trou aux Biches

Reviews

7.2

Good

Rating 10 - Excellent. 7 out of 55 reviews" "
Rating 8 - Good. 27 out of 55 reviews" "
Rating 6 - Okay. 14 out of 55 reviews" "
Rating 4 - Poor. 3 out of 55 reviews" "
Rating 2 - Terrible. 4 out of 55 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

6/10 Okay

shonoya

Liked: Cleanliness
Pros: Location on the beach Room size and cleaniness Spa was superb 10/10 Cons: Buffet food was not impressive and very expensive. Property a bit dated
Stayed 3 nights in Dec 2023
Response from Rajesh Buton on 7 Dec 2023
Dear Madam,Thank you for having taken the time to review our property following your recent stay here.Whilst we are thrilled that you liked the location, the room size and cleanliness and, especially, the Spa. However, we are a bit dissapointed that the buffet food was not to your liking and that you found the property a bit dated.We look forward to welcoming you back for a more positive experience.Best RegardsRajesh Buton General Manager

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Entertainment entertainment entertainment entertainment entertainment
Stayed 6 nights in Feb 2020
Response from Rajesh Buton - General Manager on 20 Feb 2020
Dear Sir/Madam, Thank you for this outstanding rating of our property. We are pleased to learn that you are having a most enjoyable stay and have been able to avail of our different service. Have a nice stay ahead! Best Regards Rajesh Buton General Manager

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff, family friendly, entertainment,activities, all together excellent
Stayed 3 nights in Feb 2020

4/10 Poor

Imtiaz

Disliked: Staff & service, property conditions & facilities
Stayed 8 nights in Nov 2019
Response from Rajesh Buton on 26 Nov 2019
Dear Imtiaz, We were extremely disappointed to learn that we were unable to live up to your expectations. However, as you did not comment on your stay, we cannot deduct what went wrong during your stay. As such, we would appreciate to have further information on where we fell short or missed the mark with certain aspects of your stay. Regards Rajesh Buton General Manager Regards Rajesh Buton General Manager

10/10 Excellent

Mohamed Najib

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A few meters away from one of the best beaches of the north. Welcoming staff with tropical juice. Nice swimming pool with daily activities. The restaurant is just awesome with plenty plenty of options. Make sure you're on half/full board. Downside is that drinks (even water) are not included when youre half board. Gym is OK, but closes at 7:30pm which is too early. Rooms are basic, good bed, a small TV and a fridge/freezer, a balcony. housekeeping was done everyday. The resort offers several water sports free of charge which is amazing! The tennis courts are OK, the balls they provide were a bit too old. Wifi is available in most common areas. The complaint I have is that we rented a standard room that said on hotels.com that it had free wifi, but the reception said some rooms do not have Wifi inside the room, and they proposed we pay some amount to get a modem to use in the room. We took the option, the internet was good, but we were just a bit disappointed that we had to pay for it. All in all, I can say that I definitely enjoyed my stay, and would come back again!
Stayed 4 nights in Nov 2019
Response from Rajesh Buton on 26 Nov 2019
Dear Mr Najib, Thank you for having taken the time to review our property. We are delighted to learn that you enjoyed your stay as a whole and could avail of our different services. As regards WiFi, this service is available in privilege and deluxe rooms and not in standard rooms. Looking foward to have the pleasure of welcoming you, once again, in a foreseeable future. Regards Rajesh Buton General Manager

6/10 Okay

Shane, UK

Disliked: Property conditions & facilities, room comfort
Nice hotel overall, within close proximity of the beach. But due to cyclone our stay was restricted within the hotel premises. We were told we were going to get some sort of compensation on the day of arrival but none of this materialised during our stay. Despite this we had a good time staying at the premises.
Stayed 3 nights in Dec 2018
Response from Rajesh Buton - General Manager on 27 Dec 2018
Dear Shane, Thanks for your review of our property. We are delighted to learn that you enjoyed your stay,as a whole, the only hindrance being the cyclone expected last Saturday. We were quite surprised to learn about the compensation as cyclone being a natural calamity, this is beyond our control and we do not compensate for such inconvenience. Hoping to have the pleasure of welcoming you, once again, at our property. Regards

8/10 Good

James

Liked: Staff & service, property conditions & facilities, room comfort
Nice stay
Bad luck a cyclone was around and all beach activity was canceled but we had a great time in the area.
Stayed 1 night in Dec 2018
Response from Rajesh Buton - General Manager on 27 Dec 2018
Dear James, Thank you for your review of our property. Glad to learn that you had a great time despite the fact that the cyclone was around. We look forward to have the pleasure of welcoming you, once again, at the Casuarina Resort & Spa. Regards

2/10 Terrible

SUZETTE

Disliked: Staff & service, property conditions & facilities, room comfort
food was cold and did not include any drinks you had to pay separately management not helpful and rude. Wifi was rubbish trying to use whatsapp impossible
Stayed 12 nights in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Staff great, hotel good but outdated for the price
Photos give the impression that the beach is at the end of the pool but you have to walk across the road. This hotel is pretty expensive for what you get but the family room is spacious, has a holiday feel. Breakfast is okay but supper was really very good and waiter's made a special effort for kids. Feels like this hotel is 20 years behind in some respects but once I lost my uptight approach we actually had a good time. The staff were lovely and extremely helpful. It's a difficult one to review because it's expensive for what you get but we enjoyed our stay (which wasn't luxury but satisfactory). As with all three star hotels, there's plenty of room for maintenance. It was a real downer to see the sunbeds - old and tattered before we checked in. My heart sunk but we left after two nights happy knowing the next place was going to be exceptional.
Stayed 2 nights in Sep 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Casuarina experience
The first night was terrible the room was not what we expected but we managed to upgrade to Deluxe room and paid 30 Euro extra, and was much better. The marketing for the Superior double or twin is misleading as there is no WiFi in the room. But after the upgrade we enjoyed our stay, and the staff were friendly. I will recommend renovating the superior rooms as there are outdated
Stayed 4 nights in Jul 2018
Response from The Management on 24 Jul 2018
Dear Madam, Thank you for having taken the time to review our property following your recent stay at the Casuarina Resort & Spa. We would just like to point out that, never at any time, did we advertise wi fi in the superior rooms. The superior rooms are undergoing renovation works actually. Regards The Management

6/10 Okay

Bally, United Kingdom

Liked: Cleanliness
Nice Hotel with good location
My husband and I spent 6 nights at the hotel to celebrate our 20th wedding anniversary. We had a wonderful time and the hotel staff really looked after us. On our anniversary they left a delicious cake with candles in our room and offered us a pre-dinner cocktail. The Spa facilities are a must and we had a wonderful afternoon there. The boys at the boat house look after you especially Jeremy. My husband tried water skiing as it was free. Definitely recommend this hotel but it is a three star.
Stayed 6 nights in Feb 2018

8/10 Good

Bin, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Casuarina-Picture Postcard
The resort offered everything you could want. Value for money. Great food. Friendly service. It was a clean resort and the hotel layout was easy to understand. Signs everywhere and things like the gym, spa were all accessible. It was simple and stress free.

2/10 Terrible

Gene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Maybe you have a room and maybe not.
When I arrived, I was told that they had overbooked and I was put in a lesser hotel for one night before being brought back to Casuarina for the next for nights. Apparently, from talking to several employees, overbooking is a business model for Casuarina. Hotels.com should not do business with Casuarina in the future, in my opinion.

10/10 Excellent

Shahjehan Khan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good clean and comfortable
This hotel is very good valve for the cost

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel on the north west coast
Nice hotel with good staff, facilities and conveniently located

8/10 Good

Shilpa, Bangalore, Karnataka, India

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vacation at Casuarina
The hotel is situated at a very good location. The Ambience and theme was new and one of a kind. It is truly a wonderful experience.

4/10 Poor

harshal, dubai

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Casuraina Hotel !!
Bunglows are not good at att.Too small rooms and sit out is also not well maintained. We were in shock aftre seeing the rooms and place mainly kitchen , it was useless and very badly maintained. But then I would appriciate the manager who looked ito it and understood our concerns.He shifted us ina room which was ok.But as a customer I was at loss as I paid for a Bunglow and stayed ina regular room.If not for the Manager I would have checked out in no time. Still we cannot check in based on Manager as he may not be alble help all...so if u stay here go for rooms not Bunglow !!!! Take Care

8/10 Good

Adrienn

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Gepflegte Anlage mit schönem Garten, Strand ist innerhalb 2 Gehminuten erreichbar, Sonnenliegen und Schirm von Hotel, Bootshaus mit kostenlosen Angeboten z.B Kayak. Geräumiges Zimmer aber die Einrichtung bräuchte schon Erneuerung. Keine Ala Carte Restaurant, Buffet ist extrem teuer wenn nicht mitgebucht.
Stayed 5 nights in Oct 2022

8/10 Good

Laurence Geneviève OLLIVIER ép.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Les chambres étaient spacieuses et belles et le personnel très aimable
Stayed 12 nights in Jun 2022
Response from Rajesh Buton on 12 Jul 2022
Chère Madame, Merci pour votre retour suite à votre récent séjour dans notre établissement. Nous sommes ravis d'apprendre que vous avez passé un agréable séjour et que vous avez particulièrement apprécié nos chambres et la gentillesse de notre personnel. Au plaisir de vous accueillir, à nouveau, lors de votre prochain passage sur notre île. Cordialement Rajesh Buton Directeur

10/10 Excellent

GAULIEZ

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 12 nights in Mar 2020

6/10 Okay

Verified traveller

Stayed 14 nights in Feb 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, amenities
Les animations et le repas : très bien. La salle de bains est à améliorer.
Stayed 7 nights in Dec 2019

6/10 Okay

ATCHY

Stayed 5 nights in Dec 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 15 nights in Nov 2019

8/10 Good

Nathalie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
l hotel est tres bien situé. Les chabres sont propres et bien placées et il n 'y a pas de bruit. La demi pension est tres correcte.
Stayed 4 nights in Oct 2019

8/10 Good

Birgitt

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Oct 2019
Response from Rajesh Buton - General Manager on 29 Oct 2019
Dear Birigitt, Thank you for your rating. We look forward to have the pleasure of welcoming you, once again, at our property. Regards Rajesh Buton General Manager

8/10 Good

Fanny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Séjour de rêve
Séjour dans l’hôtel très agréable. Le personnel est très accueillant, chaleureux et toujours prêt à faire plaisir à leurs clients. Seul bémols le wifi n’est pas accessible dans toute les chambres contrairement à l’annonce.
Stayed 7 nights in Oct 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
L'emplacement, la plage, le sable, le bar et les spectacle.
Stayed 16 nights in Sep 2019

8/10 Good

Philippe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Personale pessimo, fanno finta pure di non capirti pur di non darti retta, non ci tornero' piu'! Il mangiare fa schifo, scarsa quantita' e qualita', anche il personale scortese e poi ti tolgono i piatti mentre stai mangiando o appena ti allontani per andare al buffet! Orribileee!!
Stayed 7 nights in Nov 2018

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Assolutamente non un 4 stelle. Direi più 3. Il mangiare mediocre
Stayed 7 nights in Mar 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Direction compréhensive, suite mes précédentes remarques, certaines améliorations vont être effectuées. Je confirme que cet hôtel de charme est vieillissant, mais c'est avec plaisirs que je retournerai en 2020.
Stayed 21 nights in Jan 2019
Response from Rajesh Buton - Directeur on 7 Feb 2019
Cher Monsieur, Merci pour ce commentaire Nous sommes heureux d'apprendre que vous restez un fidèle client de notre établissement et que nous aurons le plaisir de votre visite en 2020. Cordialement Rajesh Buton Directeur

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel spacieux avec nombreuses activités. Pas de jus d’oranage ou autre fruit de qualité au petit déjeuner. Pain laisse également à désirer. Animateurs de qualité. Plage à proximité et nombreux clubs de plongée. Réseau wifi un peu faible et non prévu dans les bungalows ...Sevrage violent pour certains
Stayed 8 nights in Jan 2019
Response from Rajesh Buton -Directeur on 20 Jan 2019
Bonjour et merci d'avoir pris le temps de nous laisser vos commentaires suite à votre récent séjour dans notre établissement. Nous sommes ravis d'apprendre que vous avez apprécié votre séjour dans son ensemble ainsi que la qualité de l'animation et la plage. Pour le petit déjeuner, nous offrons 2 variétés de jus : tropical et orange.Toutefois, si un client désire un fruit frais pressé, il y a un chevalet à cet effet au Restaurant indiquant que ce service est disponible moyennant supplément. Quant au pain, il y a a 4 variétés le matin et 6 le soir. Nous espérons avoir le plaisir de vous accueillir, à nouveau, au Casuarina Resort & Spa. Cordialement Rajesh Buton Directeur

8/10 Good

Arnaud, saint Paul, réunion

Liked: Cleanliness, staff & service, room comfort
Hôtel accueillant, personnels très sympathique et souriant. Chambres spacieuses (bungalow avec 2 chambres). Le négatif de cet hôtel : pas de WiFi dans les chambres, il faut aller à l'accueil ou au bar pour en profiter, l'eau payante pour les repas, même une carafe d'eau......
Stayed 10 nights in Jan 2019
Response from Rajesh Buton - Directeur on 19 Jan 2019
Bonjour Arnaud, Nous vous remercions d'avoir pris le temps de poster ce commentaire. Nous sommes ravis d'apprendre que vous avez passé un agréable séjour dans son ensemble. Quant au Wi Fi, il est disponible gratuitement dans les 2 catégories de chambres suivantes : privilège et deluxe. Comme dans tous les hôtels de l'île, l'eau est payante pour les clients qui ont choisi la formule demi-pension. En espérant avoir le plaisir de vous accueillir, à nouveau, au Casuarina Resort & Spa. Cordialement Rajesh Buton

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A notre arrivee notre chambre de luxe netait pas dis ponible on nous a donne une chambre standart en attendant de changer le lendemain on avait pas de seviette ds les chambres malgre lappel a la reception fuite deau ds la salle de bain non repare malgre plusieurs appel nourriture infecte pain dur rassis ....
Stayed 6 nights in Jan 2019
Response from Rajesh Buton - Directeur on 17 Jan 2019
Bonjour. Nous prenons connaissance de votre commentaire et sommes surpris d'apprendre votre mécontentement. Il nous est difficile de comprendre ce qui a causé une telle dissatisfaction car les renseignements ne sont pas très explicits. Pourriez-vous avoir l'amabilité de nous écrire directement (rajesh.buton@alizeeeresort.com) afin de nous donner de plus amples renseignements? Dans cette attente. Bien à vous.

8/10 Good

Verified traveller

Stayed 5 nights in Dec 2018
Response from Rajesh Buton - Directeur on 17 Jan 2019
Bonjour et merci pour la note accordée suite à votre séjour au Casuarina Resort & Spa. Nous sommes ravis d'apprendre que vous avez apprécié votre séjour dans son ensemble. En espérant avoir le plaisir de vous accueillir, à nouveau, dans notre établissement. Cordialement

2/10 Terrible

H

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cauchemar, pire expérience en 20 ans, à éviter à tout prix
Stayed 8 nights in Dec 2018
Response from Rajesh Buton - Directeur on 15 Jan 2019
Bonjour, Nous sommes navrés d'apprendre que vous n'avez pas apprécié votre séjour dans notre établissement. Toutefois, il nous manque beaucoup d'éléments afin de pouvoir identifier la cause de votre mécontentement. Pourriez-vous avoir l'amabilité de nous faire parvenir un courriel afin de nous fournir de plus amples renseignements? Dans cette attente. Bien à vous.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel a recommander.Propre,bien entretenu,beaucoup de service et activités sportive inclus
Stayed 5 nights in Dec 2018
Response from Rajesh Buton - Directeur on 29 Dec 2018
Bonjour. Merci pour votre commentaire. Nous sommes ravis d'apprendre que vous avez apprécié l'hôtel dans son ensemble ainsi que les services et autres prestations offerts. Nous espérons avoir le plaisir de vous accueillir, à nouveau, à l'avenir. Cordialement

8/10 Good

Verified traveller

Stayed 6 nights in Dec 2018
Response from Rajesh Buton - General Manager on 27 Dec 2018
Dear Anonymous, Thanks for having taken the time to rate our property. We do not have your comments but we trust that you enjoyed your overall stay. We hope to have the pleasure of welcoming you, once again, at our resort. Regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel très bien et personnel très sympa
Belle piscine,bel équipement pour la pratique du sport.Personnels aux petits soins pour les clients
Stayed 4 nights in Sep 2018

8/10 Good

Delfina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2018

8/10 Good

Thierry, Royan

Liked: Cleanliness, staff & service, room comfort
Excellent hôtel
logés en bungalow très spacieux pour 3/4 personnes, nous avons pu apprécier la gentillesse et la disponibilité du personnel toujours souriant. Pour les geeks, le wifi n'est disponible qu'à la réception.
Stayed 12 nights in Apr 2018

6/10 Okay

Verified traveller

Hôtel bien mais les buffets sont parfois decevants
Il y a presque rien comme choix de nourriture pour le petit déjeuner. L'eau est payante en demi pension même un pichet d'eau ! Service de chambre impeccable 👍 Lieu paradisiaque
Stayed 5 nights in Dec 2017

10/10 Excellent

Anne-Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Agréable séjour
Chambre avec une belle vue sur mer. L'hôtel est doté d'un beau jardin tropical et est bien situé. Très bon rapport qualité prix. Petite déception lors du départ car le petit déjeuner, servi à la réception compte tenu de l'heure (5h am), n'était pas du tout à la hauteur de celui servi en buffet qui lui était très bon.
Stayed 2 nights in Aug 2017
Cher Monsieur/Madame, Je vous remercie pour votre commentaire sur votre dernier séjour au « Casuarina Resort & Spa ». Merci à vous pour toutes vos suggestions pour la chambre avec vue sur mer. Comme votre départ était prévu tôt le matin, et le restaurant était fermé, nous vous aurons proposé un choix alternatif pour le petit déjeuner. L’équipe se fera un plaisir de vous accueillir à nouveau, et nous serons heureux de vous offrir le meilleur service lors de votre prochain séjour. Merci A très bientôt. Alizee Resort Management

8/10 Good

Delphine, REUNION

Liked: Cleanliness, staff & service, room comfort
Très bon rapport qualité prix
Bon séjour à l'hôtel Casuarina. Personnel d'une grande gentillesse, très bon accueil et bon service. Les 2 piscines sont fabuleuses, plage juste en face, avec une jolie vue sur la mer de la seconde piscine. Chambre correct, et endroit très calme. Vacances idéal pour se reposer et repartir ressourcé. Un petit clin d’œil à la personne qui s'occupe de la salle de sport, et avec qui j'ai pu avoir un cours de yoga face à la mer. Hôtel à conseiller et à refaire.

8/10 Good

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel dans un petit parc et près de la plage.
Très mauvaise surprise à l'arrivée : hotel surbooké...! première nuit passée dans un hotel qui n'avait pas du tout le même confort, donc, très mécontents! le lendemain, le manager a tout fait pour nous faire oublier ce problème en nous offrant le all inclusive pendant notre séjour et un petit bungalow à la place d'une chambre. Donc, nous avons été très satisfaits en final.

8/10 Good

sylvain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bon hotel bien placer qualiter prix
Hotel sympathique. Plage magnifique a 5 minutes. Seul probleme le manque de wifi dans les chambres et autours des piscines !

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Personnel accueillant Dommage qu il y a pas des de
Sympa Manque de creme àu petit dej Cour agréable Chambre bien pour un 3 etoiles

6/10 Okay

franck, paris

Liked: Cleanliness, staff & service
hôtel non prévu pour voyage d affaires
Accueil superbe , hôtel propre , pas d internet en chambre , des groupes de personnes venant d Asie perturbant la tranquillité recherchée ...dommage