Interior entrance

Reviews of Rizal Park Hotel

4 out of 5
Rizal Park Hotel
South Road Drive, T.M. Kalaw Ext., Ernita, Manila

Reviews

8.6

Excellent

Rating 10 - Excellent. 178 out of 321 reviews" "
Rating 8 - Good. 87 out of 321 reviews" "
Rating 6 - Okay. 30 out of 321 reviews" "
Rating 4 - Poor. 12 out of 321 reviews" "
Rating 2 - Terrible. 14 out of 321 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Marilis

Liked: Cleanliness, staff & service
Stayed 4 nights in Mar 2024

10/10 Excellent

Allen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful and very historical.
Stayed 1 night in Feb 2024

6/10 Okay

KIM HUA

Travelled with family
not very clean,
Stayed 2 nights in Mar 2024

6/10 Okay

Lindsey

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was pretty on the outside. The rooms were average. Workers were nice. Location was terrible. So much homelessness and poverty surrounding the area that’s just tragic. Didn’t feel unsafe but prepare for families, including children sleeping outside with no shoes. It was heart wrenching.
Stayed 3 nights in Feb 2024

8/10 Good

Abril

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Rizal Park Hotel Manila on 21 Feb 2024
Thank you for your rating Mr Abril.

10/10 Excellent

Honeylet, Shreveport

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were really friendly and accomodating. The room was clean and the hotel was close enough to the tourist spots but more secluded than the other hotels.
Stayed 2 nights in Feb 2024
Response from Rizal Park Hotel Manila on 21 Feb 2024
Dear Ms Honeylet,Thank you for taking time to share your experience on your recent stay.We are delighted to hear that you had a wonderful stay. Thank you for commending our hotel staff.

10/10 Excellent

MERLYN, TUEN MUN

Liked: Cleanliness, staff & service, property conditions & facilities
location is great.
Stayed 1 night in Feb 2024
Response from Rizal Park Hotel Manila on 21 Feb 2024
Thank you for your feedback Ms Merlyn.

10/10 Excellent

Celeste

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was a historic and well iconic building. Beautiful and guest could watch the sunset by the Manila Bay. Located in the heart of Manila near historical places such as Luneta Park, Intramuros and Museums.
Stayed 3 nights in Jan 2024
Response from Rizal Park Hotel Manila on 21 Feb 2024
Dear MS Celeste,Thank you for taking time to share you experience on your recent stay.We look forward to your next visit.

8/10 Good

William

Stayed 2 nights in Jan 2024

10/10 Excellent

Purnima

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best thing about this hotel is staffs, they were really nice and helpful. Smile at you all the time. Greets you properly. Room were very clean too, the house cleaning lady is so nice. You guys really need to update the pictures, the pictures don’t do justice because the hotel is really pretty compare to the pictures. One thing I’m not happy with is breakfast. Overall, I’m satisfied with the service.
Stayed 2 nights in Jan 2024
Response from Rizal Park Hotel Manila on 21 Feb 2024
Dear Ms Purnima,Thank you for taking time to share your experience on your recent stay. We are delighted to hear that you had a wonderful stay. Thank you for all the commendation about the staff. We will inform our marketing team to update the online photos.We definitely look forward to your next visit.

10/10 Excellent

Juralyn Selim

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Jan 2024
Response from Rizal Park Hotel on 16 Jan 2024
Dear Ms Juralyn,Thank you for your feedback. We look forward to your next visit.

10/10 Excellent

Mary Jane

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Rizal Park Hotel on 16 Jan 2024
Dear Ms Mary Jane,Thank you for your feedback. We look forward to your next visit.

6/10 Okay

Verified traveller

Travelled with family
Stayed 2 nights in Dec 2023
Response from Rizal Park Hotel Manila on 26 Dec 2023
Thank you for your feedback.

6/10 Okay

Chona

Stayed 3 nights in Dec 2023

8/10 Good

Charmine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The overall place is great. Lobby is appealing and the facilities are clean and fully functioning however the 2nd floor area often have noise from people talking out loud some who are not even guests in the hotel. I hope they could at least caution people guests or not guest to minimize their voices especially along the accommodation hallways.
Stayed 3 nights in Dec 2023
Response from Rizal Park Hotel Manila on 26 Dec 2023
Dear Ms Charmine,Thank you for taking time to share your experience on your recent stay.Your convenience is our top priority and rest assured that your concern has been relayed to the department in charge.Thank you and we look forward to your next visit.

10/10 Excellent

Felix

Stayed 2 nights in Nov 2023
Response from Rizal Park Hotel Manila on 26 Dec 2023
Dear Mr Felix,Thank you for your feedback. We look forward to your next visit.

6/10 Okay

Lance

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The staff are lazy and not paying attention to customer. They talk in group and giggling all the time. They don’t greet the guest good morning etc.
Stayed 2 nights in Nov 2023

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
4 stars allows room for improvement
Stayed 8 nights in Nov 2023
Response from Rizal Park Hotel on 23 Nov 2023
Thank you for your rating! We look forward to welcoming you again in the future.

10/10 Excellent

Janshane

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for 1 night. Hotel staff were amazing. Walking distance to the US Embassy. Hotel was clean and cozy.The room was great and toilet as well I like the shower.Breakfast was fair. Over all was great.I recommend this hotel although there was few homeless at the vicinity who own few chickens roaming around.
Stayed 1 night in Nov 2023
Response from Rizal Park Hotel on 20 Nov 2023
Thank you for giving us a perfect rating! We are happy to know that you had a great time during your stay with us. We look forward in welcoming you back in the near future.

8/10 Good

Myron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk people are very welcoming and helpful. They have a good breakfast buffet. They helped my girlfriend get a GRAB to the airport.
Stayed 2 nights in Nov 2023
Response from Rizal Park Hotel on 20 Nov 2023
Thank you for taking the time to send us your feedback on your recent stay. It is great to know that your guests enjoyed your stay.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Rizal Park Hotel on 25 Oct 2023
Thank you for the perfect rating! We look forward to welcoming you again at the hotel.

6/10 Okay

Ralph

Liked: Cleanliness, property conditions & facilities, room comfort
A disappointment was that yhe pool was closed for maintenance. It was 32C snd humid during the day and a swim would have been nice.
Stayed 3 nights in Oct 2023
Response from Rizal Park Hotel on 25 Oct 2023
We apologize for this inconvenience. We hope that this experience will not hinder you from returning to our hotel in the future as we strive to improve our services and elevate guests’ hotel experience.

2/10 Terrible

Mark

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shabby not chic
So warn down and shower full of fungus. Was a fast entry and fast exit. Buffet was awful and expensive. Only had it because we were tired. Wall paper peeling off everywhere in hotel plus grease smearing all over lifts and glass. Entrance is stunning but that’s it.
The only good thing
Stayed 1 night in Oct 2023
Response from Rizal Park Hotel on 20 Nov 2023
Thank you for giving us a review of your recent stay at our hotel. Your feedback is valuable to us and this will be shared to the concerned departments. We hope that this experience will not hinder you from returning to our hotel in the future as we strive to improve our services and elevate guests’ hotel experience.

6/10 Okay

Sajjad

Travelled with family and small children
Outside conditions.
Stayed 1 night in Oct 2023
Response from Rizal Park Hotel on 23 Oct 2023
Thank you for your rating! We hope to see you again at the hotel.

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities
staff and service are good..
Stayed 1 night in Oct 2023
Response from Rizal Park Hotel on 13 Oct 2023
Thank you for giving us a perfect rating! We are happy to know that you had a great time during your stay with us. We look forward in welcoming you back in the near future.

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean with excellent service. Excellent breakfast. Great downtown location. Pool out of service a major negative.
Stayed 2 nights in Sep 2023
Response from Rizal Park Hotel on 22 Sept 2023
Thank you for your perfect rating! We hope to see you again!

10/10 Excellent

Rhea

Stayed 1 night in Sep 2023
Response from Rizal Park Hotel on 20 Sept 2023
Thank you for giving us a perfect rating! We are happy to know that you had a great time during your stay with us. We look forward in welcoming you back in the near future.

2/10 Terrible

Jason

Travelled with family, Travelled with family and small children
Disliked: Staff & service, amenities
Beautiful property, super rude staff. Tried to detain us for taking a washcloth. But!!!! We didn’t take a washcloth lol. Would NEVER stay here again
Stayed 1 night in Sep 2023
Response from Rizal Park Hotel on 18 Sept 2023
Thank you for bringing this to our attention. Your comments will be discussed with our team and we will work towards the improvement of our service.

10/10 Excellent

Joan

Travelled with partner
Liked: Amenities
I love everything!PERFECT!!!The staff are AMAZING!!!!
Stayed 1 night in Aug 2023
Response from Rizal Park Hotel on 14 Aug 2023
Thank you for giving us a perfect rating! We are happy to know that you had a great time during your stay with us. We look forward in welcoming you back in the near future.

10/10 Excellent

Don

Stayed 1 night in Aug 2023
Response from Rizal Park Hotel on 14 Sept 2023
Thank you for giving us a perfect rating! We are happy to know that you had a great time during your stay with us. We look forward in welcoming you back in the near future.

10/10 Excellent

JACINTA, Bozeman

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I would stay here again. Clean and well managed. Highly recommended. Walk 3 minutes to US Embassy. Love this hotel. My 4th stay.
Stayed 1 night in Jul 2023
Response from Rizal Park Hotel on 13 Jul 2023
Thank you for giving us a perfect rating! We are happy to know that you had a great time during your stay with us. We look forward in welcoming you back in the near future.

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Rizal Park Hotel on 25 Jun 2023
Thank you for rating us 5 stars! We are happy to know that you have enjoyed your stay here at Rizal Park Hotel. We look forward in welcoming you once again!

10/10 Excellent

perfecto

Excellent
Stayed 2 nights in May 2023
Response from Rizal Park Hotel on 16 May 2023
Thank you for taking the time to send us your feedback during your recent stay with us and also for giving us the highest rating. We are happy to know that you have enjoyed your stay. We look forward in welcoming you back in the near future. Rizal Park Hotel

10/10 Excellent

PingChien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Nice place
Stayed 1 night in May 2023
Response from Rizal Park Hotel on 16 May 2023
Thank you for taking the time to send us your feedback during your recent stay with us and also for giving us the highest rating. We are happy to know that you have enjoyed your stay. We look forward in welcoming you back in the near future. Rizal Park Hotel

4/10 Poor

troy

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
First and never to repeat!
Although the property is pleasant and comnendable, there are few staffs that were over-eager to kick guest out!. When I came i notified them that I need a late check-out and a shuttle to take me to the airport. The two receptuonist were very helpful and made arrangement. I paid for them. The next day was uneventful until the day I was to leave. Normal check-out was at 12pm but at 11:30 am i recieved a phone call to " remind me that check-out is at 12 pm". I politely informed him that i have arranged and paid for a late check-out at 6pm. I also notified the front desk and they profusely apologized but nobody would take accountable for the screw up! . At 5:30 pm, I was again" reminded that check out is at 6 pm , and " by the way your shuttle is here to pick-up". I went down to check out and when I asked for my shuttle nobody seemed to know! In my head another rouse to "remind" me that I am supposed to vacate my room at 6 pm! Another thing, The bellboy in white uniform was so "fresh " and grab my luggages even afterI told him I dont need any help! I like this building because of its history and architecture but because of these experience that was my first and last stay there!
Stayed 2 nights in May 2023
Response from Rizal Park Hotel on 15 May 2023
Thank you for taking the time to give us a review. Your comments are well-noted and we apologize for the inconvenience this has caused you. We have shared this to the departments concerned for necessary action. This is also to ensure that such incidents will not happen again.

10/10 Excellent

Alvin

Stayed 2 nights in Mar 2023
Response from Rizal Park Hotel on 27 Mar 2023
Thank you for taking the time to rate our hotel a perfect 10 following your visit. We are very happy to know that you have enjoyed your stay and that our products and services were able to exceed beyond your expectations.

8/10 Good

Harvey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Rizal Park Hotel on 24 Mar 2023
Thank you for taking the time to send us your feedback during your recent stay with us. We look forward in welcoming you back in the near future.

10/10 Excellent

Daniela

Stayed 2 nights in Jan 2023
Response from Rizal Park Hotel on 9 Mar 2023
Thank you for taking the time to send us your feedback during your recent stay with us. It brings us great joy to learn that you had a wonderful stay experience.Once again, thank you for your valued patronage . We look forward in welcoming you back in the near future.

10/10 Excellent

Arval

Stayed 2 nights in Jan 2023
Response from Hotel Management on 21 Feb 2023
Thank you for taking the time to rate our hotel a perfect 10 following your visit. We are very happy to know that you have enjoyed your stay and that our products and services were able to exceed beyond your expectations.

6/10 Okay

Grace

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2022

10/10 Excellent

Kathrina

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

10/10 Excellent

Maricar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy
Stayed 1 night in May 2022

10/10 Excellent

Benigno

Stayed 1 night in Apr 2022

10/10 Excellent

Noel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The BEST!
This is my 2nd time after 2018. This hotel is still the BEST for me. Very clean. No bad smell in the lobby , hallway or room. Carpet is very clean. You can walk barefoot. Very comfy bed. BREAKFAST super tasty. Staff are very polite helpful and courteous. Spacious room. Affordable price but luxurious feel.
Stayed 1 night in Mar 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Mar 2020
Response from Sandra on 11 Mar 2020
Thank you for staying with us We would like to apologize for your experience. Rest assured that we will make sure these are discussed with management so we can correct them. Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us.

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Changing rooms to far from pool, one near but only unisex, overall staff are attentive. Not much choice for western breakfast menu
Stayed 1 night in Feb 2020
Response from Sandra on 3 Mar 2020
We would like to apologize for your experience. Rest assured that we will make sure these are discussed with management so we can correct them. Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2020
Response from Sandra on 3 Mar 2020
Thank you for staying with us and for your kind review and recommendation. We are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback on our rooms and amenities as well as our services and food offerings. Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020
Response from Sandra on 3 Mar 2020
Thank you for staying with us and for your kind review and recommendation. We are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback on our rooms and amenities as well as our services and food offerings. Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us.

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Its very nice. Best location for our purpose in Manila. However, we were so disappointed that Breakfast was not included! Our voucher did not indicate this. When I booked online, I made sure that breakfast was included. Since we needed to leave early, i requested that we be allowed to take coffee & bread only, but we were refused!
Stayed 1 night in Feb 2020
Response from Sasa on 24 Feb 2020
Thank you for staying with us We would like to apologize for your experience. Rest assured that we will make sure these are discussed with management so we can correct them. Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us.