The location of Hotel Mela is excellent, the Times Square is just a 2 minutes walk. There are many bars, restaurants, shops around. We walked to many famous spots, super convenient. Since it is at the center of Midtown, it is safer to go back to the hotel a bit later, say 10:30pm or 11:00pm.
The staff are friendly and ready to give helps. Alan helped us to upgrade to a larger room making our stay at New York more comfortable. The room is clean. Amy gave us her sweet smile every time she came to clean the room. Jo Jo was very kind to arrange our transportation to the airport.
The room is not very big, but it is New York, totally understandable. There is a small coffee machine, I used it to make an instant coffee everyday. There is a safe in the room to keep our laptop and other important things. The Wi-Fi is fast and free (Some 5 star hotels ask for extra fee for Wi-Fi). The wardrobe is big enough to hang our clothes, and a couple of drawers to keep other things. The queen bed is big enough and comfortable.
Since everyday we were busy visiting famous spots outside, the room and the services provided have met our requirements: a clean room, comfortable bed, hot water shower, fast Wi-Fi, self-made instant coffee, and friendly staff.
To improve: the reception hotline had better extend to 7*24 mode; A brochure of brief introduction of Mela and New York; Replace paper cup to glass cup if possible. Add thick glasses of window to avoid the noise outside. Thanks !