Buffet

Reviews of The Somerset Hotel

4 out of 5
The Somerset Hotel
M. Melaa, Keneree Magu, Malé

Reviews

8.8

Excellent

Rating 10 - Excellent. 255 out of 473 reviews" "
Rating 8 - Good. 162 out of 473 reviews" "
Rating 6 - Okay. 33 out of 473 reviews" "
Rating 4 - Poor. 15 out of 473 reviews" "
Rating 2 - Terrible. 8 out of 473 reviews" "

9.0/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

ka yan zita

Liked: Staff & service, amenities, property conditions & facilities
simple but got everything u need
Stayed 1 night in Mar 2024
Response from Ibthi on 23 Mar 2024
Dear Ka Yan Zita, Thank you for your review and choosing our hotel. We hope that you enjoyed your stay and we look forward to having you again as guest in our hotel. Best RegardsIbthiReservation Officer

6/10 Okay

Kechi

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property was clean & convenient. Perfect for a quick stay until you head to your resort. Hot water lasted like 10mins then was gone. Check-in was efficient and quick. Restaurant downstairs was pretty good. Wi-fi very spotty. Flawless airport transfers & it was nice to utilize some of my Expedia VIP status benefits
Stayed 1 night in Feb 2024
Response from Rai on 29 Feb 2024
Dear Kechi,Thank you for the review.We are very happy that you enjoyed your stay and we look forward to having you again with us.

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Rai on 29 Feb 2024
Dear Jeffrey,Thank you for the review.We are very happy that you enjoyed your stay and we look forward to having you again with us.

10/10 Excellent

Prakashkumar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great little hotel in Male. In a small street both with both ends of busy shopping streets. Nice hotel restaurant and breakfast was fab! Room was large and clean. Staff were super friendly. Definitely recommended…
Stayed 1 night in Feb 2024
Response from Rai on 29 Feb 2024
Dear Prakashkumar,Thank you for the review. We are very happy that you enjoyed your stay and we look forward to having you again at THE SOMERSET HOTEL.

6/10 Okay

RAM, Sharjah

Stayed 1 night in Dec 2023
Response from Ibthi on 30 Jan 2024
Dear Ram, Thank you for taking the time to review your stay with us. Looking forward to seeing you again soon. Best Regards,IbthiReservation Officer

10/10 Excellent

Jun Qi

The whole process of picking us up from the airport and dropping us off the next day to the airport was all very smooth!
Response from Ibthi on 30 Jan 2024
Dear Jun Qi, Thank you for your positive comments. We hope that you enjoyed your stay with us. We hope your next stay is just around the corner. Don’t hesitate to contact us if there is anything we can help you with. Best Regards,IbthiReservation Officer

10/10 Excellent

Md Monjur

Liked: Cleanliness, staff & service, property conditions & facilities
Very good service
Stayed 1 night in Dec 2023
Response from Ibthi on 30 Jan 2024
Dear Md Monjur, Thank you for taking the time to review your stay with us. We hope that our staffs made your stay pleasant. Looking forward to seeing you again soon. Best Regards,IbthiReservation Officer

8/10 Good

Erica

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Ibthi on 30 Jan 2024
Dear Erica, Thank you for choosing to stay with us and we hope that your stay with us was a memorable one. We look forward to welcoming you back to The Somerset Hotel in the near future. Best Regards,IbthiReservation Officer

10/10 Excellent

Angharad

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Short stay before a flight the next morning. Staff were really friendly and helpful and the breakfast was great
Stayed 1 night in Dec 2023
Response from Ibthi on 30 Jan 2024
Dear Angharad, Wow! What a wonderful review, we are very happy to hear that our staff and service met your needs and expectations. We look forward to welcome you back to The Somerset Hotel in the near future. Best Regards,IbthiReservation Officer

8/10 Good

Ramón

Stayed 1 night in Nov 2023
Response from Ibthi on 30 Jan 2024
Dear Ramon, Thank you for your review and choosing our hotel. We hope that you enjoyed your stay and we look forward to having you again as guest in our hotel. Best Regards,IbthiReservation Officer

10/10 Excellent

Joon Hui

Stayed 1 night in Nov 2023
Response from Ibthi on 24 Nov 2023
Dear Mr. Joon Hui, Thank you for your review and for choosing our hotel. We hope that you enjoyed your stay. Looking forward to welcoming you back soon.Best Regards,IbthiReservation Officer

4/10 Poor

David

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Ibthi on 11 Oct 2023
Dear Mr.David, Thank you for taking the time to review your stay with us. We hope that we made your stay pleasant. Looking forward to seeing you again soon.Best Regards,IbthiReservation Officer

10/10 Excellent

Smail, Atlantic Highlands

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 1 night in Aug 2023
Response from Ganesh on 26 Sept 2023
Dear Sir, Really appreciate your amazing feedback and we look forward to serving all our guests with 100% satisfaction.

10/10 Excellent

HUNGLATLAWRENCE

Stayed 1 night in Sep 2023
Response from Ibthi on 11 Oct 2023
Dear Mr.Hung lat lawrence, Thank you for your review and for choosing our hotel. we hope that you enjoyed your stay with us. Looking forward to welcoming you back soon.Best Regards,IbthiReservation officer

10/10 Excellent

Pauline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our flight arrived in Male past the time for the seaplane to take us to our resort so we have to look for a hotel to spend a night at Male. We came across this hotel on Expedia saw pretty good reviews and it's close to the airport so we decided to stay there. That was a great decision because we have a wonderful experience with this hotel from booking through check-out. They communicate well upfront to obtain our arrival information and they have someone waiting for us at the airport once we clear through custom and took us to our hotel. We get a glimpse of Male on our ride to the airport. The check in was smooth and they brought our luggage to our rooms. The next morning, there was free buffet breakfast for us to enjoy before someone at the hotel take us back to the hotel and they make sure they take us to the counter to meet with people from our resort before they left. I highly recommend anyone who's just doing a quick transit at Male as the customer service we received was superb and everyone there was so friendly. If we ever go back to Maldives and have to spend a night at Male, we'll definitely go back to Somerset Hotel.
Stayed 1 night in Jun 2023
Response from Ibthi on 28 Oct 2023
Dear Ms. Pauline, Thank you for giving us a perfect rating and recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We are very happy to hear that our staff and service met your needs and expectations. Moreover, we are very glad to hear that we will be your top choice when you visit Male’ City. We hope to welcome you back to The Somerset Hotel in the near future.Best Regards,IbthiReservation Officer

8/10 Good

Brian

Stayed 5 nights in Aug 2023
Response from Ibthi on 24 Nov 2023
Dear Mr. Brian, Thank you for choosing to stay with us and we hope that your stay was a memorable one. We look forward to welcoming you back to The Somerset Hotel in the near future.Best Regards,IbthiReservation Officer

10/10 Excellent

Jeffrey

Stayed 1 night in Jul 2023
Response from Ibthi on 22 Jul 2023
Dear Mr.Jeffrey, Thank you for your review and for choosing our hotel. we are happy that you enjoyed your stay. Looking forward to welcoming you back soon.Best regards,IbthiReservations officer

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient stop for a family stopover in Male
Very conveniently located hotel in Male with transfer from and to the airport with outstanding customer service, decent breakfast.
Stayed 1 night in Jul 2023
Response from Unais Aboobakuru on 11 Jul 2023
Dear Sir/Madam,Greeting from THE SOMERSET HOTEL. We really appreciate your feed back about our property . Looking forward to see you again at The Somerset Hotel.Thank you!

6/10 Okay

Dieu V

Liked: Staff & service
Service is great but hotel too tiny everything
Stayed 1 night in Jul 2023
Response from Unais Aboobakuru on 3 Jul 2023
Dear Mr Dieu , Thank you for taking the time to review your stay with us.

8/10 Good

Dieu V

Liked: Cleanliness, staff & service
Staff here is great👍
Stayed 1 night in Jun 2023
Response from Unais Aboobakuru on 26 Jun 2023
Dear Dieu, Thank you for staying with us. We appreciate your continued trust in our hotel and our staff. We look forward to serve you again at The Somerset Hotel.

10/10 Excellent

Kijo

Stayed 4 nights in Jun 2023
Response from Unais Aboobakuru on 25 Jun 2023
Dear Kijo , Thank you for your review and for choosing our hotel.

10/10 Excellent

roy

Stayed 1 night in May 2023
Response from Afa on 6 Jun 2023
Dear Roy, Thank you for your review and choosing our hotel. We are very happy that you enjoyed your stay and we look forward to having you again as guest in our hotel. Kind Regards

6/10 Okay

Ojas

Stayed 2 nights in May 2023
Response from Unais Aboobakuru on 25 May 2023
Dear Ojas, Thank you for taking the time to review your stay with us. Hope you had a good time with us.

10/10 Excellent

Charles, Chicago

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean amd comfortable.
Stayed 1 night in May 2023
Response from Afa on 9 May 2023
Dear Mr. Charles, Thank you for your review and choosing our hotel. We are very happy that you enjoyed your stay and we look forward to having you again as guest in our hotel. Kind Regards

10/10 Excellent

louis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Afa on 20 Apr 2023
Dear Ms. Louis, Thank you for your review and choosing our hotel. We are very happy that you enjoyed your stay and we look forward to having you again as guest in our hotel. Kind Regards

8/10 Good

Keyur

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Staff gave us a hard time upon check in even when we had booked a higher priced family room for 4 (2 adults, 2 kids). They wanted to charge us for kids. Zero recognition of vip status. Very overpriced for what it offers.
Stayed 1 night in Apr 2023
Response from Afa on 12 Apr 2023
Dear Mr. Keyur , Thank you for your candid feedback. I am very sorry to hear that your stay at the hotel was not to up to par. Kindly allow us to clarify the situation. You reservation through Expedia was booked for 2 adults only. Once you arrived with additional 2 kids, after a long discussion it was decided to offer complimentary accommodation for the 2 kids, and only charge governmental green tax 6 per child, as we are unable to waive off governmental taxes. Once again, we apologize for the unpleasant experience and despite this, we hope to be able to welcome you back to The Somerset Hotel.Kind Regards

10/10 Excellent

Igor

Stayed 1 night in Apr 2023
Response from Afa on 8 Apr 2023
Dear Mr Igor, Thank you for your review and choosing our hotel. We are very happy that you enjoyed your stay and we look forward to having you again as guest in our hotel. Kind Regards

8/10 Good

dariusz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Unais Aboobakuru on 28 Apr 2023
Dear Sir, Thank you for your review and for choosing our hotel.RegardsUnais Aboobakuru

8/10 Good

Sisi

Stayed 1 night in Mar 2023
Response from Afa on 20 Apr 2023
Dear Ms. Sisi, Thank you for your review and choosing our hotel. We are very happy that you enjoyed your stay and we look forward to having you again as guest in our hotel. Kind Regards

8/10 Good

Yashwant

Travelled with partner
Liked: Staff & service
The property is located about 15-20 minutes by car from the international airport. However the room was small with an en-suite shower and toilet. Compared to the photos on the website this was disappointing. However the staff are very friendly and helpful to make the stay comfortable. A member of the team was present at the airport to pick us at the airport and transfer us to the hotel. I’m
Stayed 1 night in Mar 2023
Response from Unais Aboobakuru on 2 Apr 2023
Dear Mr. Yashwant ,Thank you for taking the time to review your stay with us. Looking forward to see you again at The Somerset Hotel.Thank you

10/10 Excellent

Rianna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean hotel for a night. Staff were very accommodating. Airport transfer organised well. We had an early checkout too early for breakfast so they gave us breakfast to go. Would reccomend.
Stayed 1 night in Mar 2023
Response from Unais Aboobakuru on 31 Mar 2023
Dear Ms, Rianna,We appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. We look forward to serve you again at The Somerset Hotel.Thank you

10/10 Excellent

Stanley, Nepean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The transport for the airport was fantastic along with the luggage service. Check in and out was smooth as ever with the attached restaurant serving delicious and spicy local fare. It was a pleasure staying here. Only hiccup was we requested a wake up call for 6:30AM and only received it at 6:48AM. Luckily the 6AM call to prayer on the first day of Ramadan got us up prior to our requested time
Stayed 1 night in Mar 2023
Response from Unais Aboobakuru on 24 Mar 2023
Dear Mr. Stanley,We really appreciate your feed back about our property . Deepest apologies for the inconvenience caused. Looking forward to see you again at The Somerset Hotel.Thank you!

8/10 Good

Molly

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Somerset Hotel team is very friendly. The on-site restaurant is quite good (we enjoyed the breakfast). Rooms are small and in some cases awkwardly proportioned, as sometimes happens in city hotels. Centrally located in Male. Overall, a pleasant place to stay on the way to our island resort.
Response from Unais on 18 Mar 2023
Dear Molly,Thank you for your review and for choosing our hotel. we are happy that you enjoyed your stay. Looking forward to welcoming you back soon.Thank you

10/10 Excellent

Brett

Stayed 1 night in Mar 2023
Response from Unais on 18 Mar 2023
Dear Brett , Thank you for your review and for choosing our hotel.

10/10 Excellent

Luis, Allentown

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great service- friendly staff and outstanding Indian food in hotel’s restaurant- we’lll come back !
Stayed 1 night in Mar 2023
Response from Unais Aboobakuru on 10 Mar 2023
Dear Luis , Thank you for your review and for choosing our hotel. we are happy that you enjoyed your stay. Looking forward to welcoming you back soon.Thank you!

10/10 Excellent

Thomas G

Stayed 1 night in Feb 2023
Response from Afa on 9 Mar 2023
Dear Mr ThomasThank you for your excellent feedback and rating with us.

10/10 Excellent

Pedro

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay in central Malé. Location couldn’t be better. Room was large and comfortable. Super friendly staff and great service. The airport transfer was an unexpected plus. Thank you.
Stayed 2 nights in Feb 2023
Response from Unais on 21 Feb 2023
Dear Mr. Pedro , Thank you for your review and for choosing our hotel. we are happy that you enjoyed your stay. Looking forward to welcoming you back soon.Best RegardsUnaisS.GRO

10/10 Excellent

Hyunju

Stayed 2 nights in Feb 2023
Response from Anaagaa Abdul Razzaq / Reservations Officer on 16 Feb 2023
Dear Hyunju, Thank you for your review and choosing our hotel. We are very happy that you enjoyed your stay and we look forward to having you again as guest in our hotel.

10/10 Excellent

Afronon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are really nice, the food is sooooo goooood
Response from Ganesh Kumara on 11 Feb 2023
Dear Afronon Thank you very much for your excellent feedback and good review rating with us, We look forward to serving our hospitality much more time.

8/10 Good

JEONG UN

Stayed 1 night in Feb 2023
Response from Ganesh Kumara on 11 Feb 2023
Dear Mr Jeong We appreciate your excellent rating with us , We hope you had satisfied stays with us ,

10/10 Excellent

KIM

Stayed 1 night in Feb 2023
Response from Ganesh Kumara on 11 Feb 2023
Dear Mr Kim Thank you for your excellent feedback and rating with us.

10/10 Excellent

Chun yin jeffrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We accidentally left our jeans inside the wardrobe, the next day we got them back from the hotel staff with delivery to the airport.
Stayed 1 night in Jan 2023
Response from Joseph on 31 Jan 2023
Dear Chun,Dear Kazuo, Warm Greetings from THE SOMERSET HOTEL.We are glade that you received your jeans.We Looking forward to seeing you again soon. Thank you. Joseph De Silva Reservations Officer

2/10 Terrible

Tiffany Ngoc

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrive with family 3 room but they didnt give us close to each other we asking but they dint care. Also wifi dont work and ask for help it took them couple to fix for us. We wont be back . Stff is rude
Stayed 1 night in Jan 2023
Response from Anaagaa Abdul Razzaq / Reservations Officer on 24 Jan 2023
Dear Ms . TiffanySincere apologies on behalf on the entire team for not meeting your expectations. As informed during the check in, rooms next to each other can only be provided based on availabilities . As our hotel was running on full occupancy, based on the category that you have booked we were unable to offer rooms on the same floor. Originally room were booked as superior room. We free upgraded 2 rooms to the next category and 3rd room we have allocated on booked category. Concern matter was informed to you during the check in time. Internet was down due to service provider faulty which was rectified within the hour of notice. We hope you will give us another chance to better our service.

10/10 Excellent

Miho

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of the staffs are kind and nice to us. We felt comfortable and slept well before heading to another hotel.
Stayed 1 night in Jan 2023
Response from Anaagaa Abdul Razzaq / Reservations Officer on 23 Jan 2023
Dear Miho, Thank you for taking the time to review your stay with us. We are very pleased to hear that our staffs made your stay pleasant. Looking forward to seeing you again soon.Best regards.

10/10 Excellent

ashita, SEATTLE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at property recently and was very happy with service provided by staff. They were very considerate towards my family as I had senior citizens traveling with me. I would highly recommend hotel. I got room upgrade and all staff was very prompt and courteous. I would highly recommend the hotel for anyone looking to stay in city and getting feel for Male city.
Stayed 1 night in Jan 2023
Response from Anaagaa Abdul Razzaq / Reservations Officer on 23 Jan 2023
Dear Ashita, Wow! What a wonderful review, we are very happy to hear that our staff and service met your needs and expectations. We look forward to welcome you back to The Somerset Hotel in the near future. Best regards

10/10 Excellent

YOTA

Stayed 1 night in Jan 2023
Response from Anaagaa Abdul Razzaq / Reservations Officer on 23 Jan 2023
Dear Yota, Thank you for giving us a perfect rating. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We hope to welcome you back to The Somerset Hotel in the near future.Best regards.

10/10 Excellent

Don

Stayed 1 night in Jan 2023
Response from Anaagaa Abdul Razzaq on 5 Jan 2023
Dear Don, Thank you for your review and choosing our hotel. We are very happy that you enjoyed your stay and we look forward to having you again as guest in our hotel. Best regards.

10/10 Excellent

Ahmad Abdul

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hospitality. They go above and beyond to help you negotiate complicated itinerary
Response from Anaagaa Abdul Razzaq on 27 Dec 2022
Dear Abdul Rahman, We appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area again soon, don’t hesitate to contact us.

10/10 Excellent

na

Stayed 1 night in Dec 2022
Response from Anaagaa Abdul Razzaq on 17 Dec 2022
Dear Na, Thank you for your review and choosing our hotel. We are very happy that you enjoyed your stay and we look forward to having you again as guest in our hotel. Best regards.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Joe on 8 Dec 2022
Dear Mr. Ibrahim,Warm Greetings from The Sunny side of Life.Thank you for choosing to stay with us and we are glad to hear that your stay was a memorable one. We look forward to welcoming you back to The Somerset Hotel in the near future. Thank you.Joseph De SilvaReservations Officer