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Reviews of Ravine Hotel

3 out of 5
Ravine Hotel
Sydney Point, Wai-Panchgani Road, Panchgani, Wai, Maharashtra

Reviews

8.0

Very good

Rating 10 - Excellent. 39 out of 118 reviews" "
Rating 8 - Good. 47 out of 118 reviews" "
Rating 6 - Okay. 20 out of 118 reviews" "
Rating 4 - Poor. 9 out of 118 reviews" "
Rating 2 - Terrible. 3 out of 118 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Salome

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Really enjoyed our weekend at the Ravine..the breakfast had great options every day and the food quality is excellent! The staff is very courteous and attentive ! Views from the valley view room are fantastic! Overall a very good place to have a nice, relaxing holiday! We would definitely visit again!
Stayed 2 nights in Jul 2023

8/10 Good

Sagar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Javed S on 17 Jun 2023
We love your rating. Love to see you back soon

10/10 Excellent

Sanjit kumar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was really good from all perspective. Hospitality, amenities , Food and cleanliness , all are top class.
Stayed 2 nights in Jun 2023
Response from Javed S on 17 Jun 2023
Thanks for taking the time to review us and leaving such a great rating. Looking forward to seeing you back soon.

8/10 Good

Rajesh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2022
Response from Javed S on 6 May 2022
Thanks for taking the time to review our property. We appreciate the excellent rating you have awarded us. Your positive raiting motivates us to work harder in providing better service to our guests. We hope to see you back soon. 😊

10/10 Excellent

Sushant

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb hotel at a very nice location.
Stayed 2 nights in Dec 2021
Response from Javed S on 13 Dec 2021
Thanks for taking the time to review our property. We appreciate the excellent rating you have awarded us. Your positive raiting motivates us to work harder in providing better service to our guests. We hope to see you back soon. 😊

10/10 Excellent

Vikram

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021
Response from Javed s on 23 Oct 2021
We love your rating. Love to see you back soon 👍

6/10 Okay

Vinay

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2021
Response from Javed S on 25 Aug 2021
We are really sorry that you were not happy with the services rendered at our property. At Ravine Hotel we take great care to ensure that our valued guests have a pleasant experience. We do apologize for your disappointment and assure of our best services in the future.  It would be useful to understand where we fell short and things we could do to improve your stay.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2021
Response from Javed S on 23 Oct 2021
Thanks for the 5 star rating. Love to see you soon 😊

10/10 Excellent

Sukhjinder Singh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Stay
Overall good experience. Nice ambience.
Stayed 3 nights in Mar 2021
Response from Javed S on 15 Mar 2021
Thanks for taking the time to review our property. We appreciate the excellent rating you have awarded us. Your positive raiting motivates us to work harder in providing better service to our guests. We hope to see you back soon. 😊

10/10 Excellent

FAGUN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good View and decent hotel standards
Stayed 2 nights in Feb 2021
Response from Javed S on 8 Feb 2021
Thanks for taking the time to review our property. We appreciate the excellent rating you have awarded us. Your positive raiting motivates us to work harder in providing better service to our guests. We hope to see you back soon. 😊

8/10 Good

Rini

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing. The room and the view was as expected. The food was also great.
Stayed 1 night in Feb 2021
Response from Javed S on 7 Feb 2021
Thanks for taking the time to review us and leaving such a great rating. Looking forward to seeing you back soon.

10/10 Excellent

teresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2020
Response from Javed S on 22 Dec 2020
Thanks for taking the time to review our property. We appreciate the excellent rating you have awarded us. Your positive raiting motivates us to work harder in providing better service to our guests. We hope to see you back soon. 😊

2/10 Terrible

Shadab

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Terrible
Stayed 2 nights in Feb 2020
Response from Javed S on 11 Feb 2020
Dear Sir, We are sorry to read this review, would be calling to you understand the issue faced so that we may improve ourselves in the future. Thank you for taking the time to leave a feedback.

10/10 Excellent

shekhar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019
Response from Javed S on 7 Jan 2020
Thanks for taking the time to review our property. We appreciate the excellent rating you have awarded us. Your positive raiting motivates us to work harder in providing better service to our guests. We hope to see you back soon. 😊

10/10 Excellent

Vikram

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Ravine!
It was an amazing experience to stay in Hotel Ravine! The hospitality, room service, housekeeping and restaurant everything was excellent. The staff gave us a warm welcome and took good care of us. The property has indoor games like carrom, table tennis and pool as well as outdoor tennis courts. We visited during rainy season and would like to visit again in winter and summer.
Stayed 2 nights in Aug 2019
Response from Javed S on 7 Aug 2019
Thanks for taking the time to review our property. We appreciate the excellent rating you have awarded us. Your positive raiting motivates us to work harder in providing better service to our guests. We hope to see you back soon.

6/10 Okay

Bharat, Mumbai

Travelled with family and small children
Liked: Cleanliness, staff & service
We stayed in Villa which is few minutes away from the hotel, the condition of the the Villa was good, however there is power back up and sometimes the electricity goes for 5 hours and the hotel has no solution to offer. The food is very average and avoidable.
Stayed 4 nights in May 2019
Response from Javed S on 5 Jun 2019
Thanks for taking the time to write to us. Your feedback is important and will be used on how we can improve our service. Appreciate you choosing Ravine for your stay.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2019
Response from Javed s on 22 May 2019
Thank you for the wonderful review. Looking forward to seeing you back soon.

8/10 Good

Mayank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you, Ravine!
Room and its view very comfortable 5/5. Melting Point 4.5/5 (breakfast spread can be enhanced). Play area for 2-year old 5/5. Staff courtesy and responsiveness 5/5. Only missing piece: swimming pool too small, dirty 1/5. With so much land that Ravine possesses, they should come up with a new, larger, sun-facing pool.
Stayed 2 nights in May 2019
Response from Javed s on 8 May 2019
Thanks for taking the time to review our property. We appreciate the excellent rating you have awarded us. Your positive raiting motivates us to work harder in providing better service to our guests. We hope to see you back soon. We will surely work on the pool suggestion.

8/10 Good

NirmalRawtani, Mumbai, india

Travelled with family and small children
Liked: Staff & service
We stayed 1 to 3rd May 2019. Room views are excellent and hotel is new market. Staff and restaurant staff is very helpful and cooperative Swimming pool is very small (only namesake and not so clean Parking is ample Room service is very good Slight Improvement needed on cleanliness
Stayed 2 nights in Apr 2019
Response from Javed s on 8 May 2019
Thanks for taking the time to review us and leaving such a great rating. Looking forward to seeing you back soon.

10/10 Excellent

Shyamal, mumbai, in Kandivali

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s direct connection with the nature... we mesmerised with the beautiful view from our room... it was totally a superb experience. Really appreciate the overall structure and idea of the property... we were in tent and could easily see the nature’s beauty right from our bed... the sound of the night bees was another superb experience and feeling was like we are sleeping in the open forest...
Stayed 2 nights in Apr 2019
Response from Javed s on 24 Apr 2019
Wow. We are so happy to have read this review. Thanks for taking the time to write this review. Looking forward to seeing you back soon.

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 2 nights in Apr 2019
Response from Javed s on 24 Apr 2019
Thank you for taking the time to leave us a review.

10/10 Excellent

Sumit, Pune

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed at tent 504. It is very private with a nice sitout overlooking the valley. The breakfast was also great.
Stayed 2 nights in Apr 2019
Response from Javed S on 10 Apr 2019
Thanks for taking time for leaving a feedback. We are so glad you enjoyed your stay. Looking forward to seeing you back soon.

8/10 Good

Verified traveller

Liked: Room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2019
Response from Javed S on 13 Mar 2019
Thank you for taking the time to review the property.

8/10 Good

Narayan, Navi Mumbai

Liked: Staff & service, room comfort
Comfortable stay.
Nice weather. Chilled and Windy climate. Comfortable stay and nice food of the hotel.
Stayed 2 nights in Aug 2018
Response from Javed S on 22 Aug 2018
Thanks for taking the time to review us and leaving such a great rating. Looking forward to seeing you back soon.

10/10 Excellent

Saleem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2018
Response from Javed S on 2 Aug 2018
Thanks for taking the time to review our property. We appreciate the excellent rating you have awarded us. Your positive raiting motivates us to work harder in providing better service to our guests. We hope to see you back soon.

4/10 Poor

priyanka, mumbai

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
stay Experience
We have stayed in this hotel in past as well & recommended to our other friends also.But conditions now have got detorieted badly. prices shown on expedia were 3500 on promotional page, by the time we completed the payment it bacame 7500....It was so misleading....
Stayed 2 nights in May 2018
Response from Javed S on 2 Aug 2018
We are really sorry that you were not happy with the services rendered at our property. At Ravine Hotel we take great care to ensure that our valued guests have a pleasant experience. We do apologize for your disappointment and assure of our best services in the future. 

10/10 Excellent

Pooja

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2018
Response from Ajay on 14 Jun 2018
Thank you for the wonderful review. Hope to see you soon.

4/10 Poor

Hardik

Disliked: Cleanliness, staff & service
Lack of staff and hospitality issues
A snapshot of my experience at Ravine: 1. No gatekeeper to help escort a guest on arrival/help with any luggage 2. Under age children working as room service guys 3. Stinking bathroom on arrival 4. Had to ask for toiletries instead of being provided beforehand, as per the hotel it was made available only on customers request Overall location and view from the hotel is good
Stayed 2 nights in May 2018
Response from Javed s on 20 May 2018
Dear Guest I am sorry that you were unhappy with the stay. But your feedback is very important to us and helps us on improving our customers experience. We shall work on the same. Thank you for taking the time to write to us.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay !!
The villa seemed to have no generator backup and hence we decided to stay in hotel rooms instead of villa. Overall it was comfortable stay. Mgmt should avoid listing villa as the hotel property in case the basic amenities like generator backup are not available.
Response from Javed S on 20 May 2018
Thank you for the wonderful rating and good suggestion. Will work on improving the facilities.

8/10 Good

Girish, pune

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with Spa facility
Hotel Ravine is located near Sydney Point. Spa facility is good.We enjoyed our stay at Hotel.food quality is good.
Stayed 2 nights in May 2018
Response from Javed S on 20 May 2018
Thank you for the wonderful comments and beautiful pictures. Looking forward to seeing you back soon.

10/10 Excellent

Lalina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best and beautiful stay
It was extremely amazing, everything about Ravine was extremely comforting and beautifully maintained. We loved the stay and would definitely recommend this to our families and friends.
Stayed 3 nights in Feb 2018
Response from Javed on 23 Feb 2018
Thanks for taking the time to review us and leaving such a great rating. Looking forward to seeing you back soon and thank you for the recommendation.

8/10 Good

Ranjit Singh, Pune

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall Good Experience.. Rooms are clean but very small & toilets are too small too..
Stayed 1 night in Jan 2018
Response from Javed on 6 Feb 2018
Thanks for the wonderful review. We have noted the short comings and hope to see you back soon.

8/10 Good

chinnappa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great view lovely place
Had a great stay. A little modernisation to stsy with the times. Loved Panchgani
Stayed 1 night in Jan 2018
Response from Javed on 30 Jan 2018
Thank you for the review and suggestions. We look forward to seeing you back soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2018
Response from Javed on 30 Jan 2018
Thank you for the wonderful rating

10/10 Excellent

SANDEEP

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Ravine
Experience was amazing. Food was very good especially spread of breakfast.
Stayed 3 nights in Jan 2018
Response from Javed S on 17 Jan 2018
Thanks for the great review, glad you enjoyed the food. We hope to see you back soon.

6/10 Okay

Shailesh

Liked: Cleanliness, staff & service
Except for few things, Good.
Service was good, staff was courteous, food was good so also local area, Thing I was not happy was room, most rooms of 4 size people had two washrooms barring few, ours was having only one and it becomes problematic when you have 81 years old guest in those four and especially when photos of the room on the website shows two washrooms & much more spacey then the one we actually got. Swimming pool was much smaller than expected & wifi was having limited data. The problematic things above could not be understood from website.
Stayed 4 nights in Dec 2017
Response from Javed S on 17 Jan 2018
Thank you for the review, we appreciate the time you took to post your suggestions. We have noted your issues and updated the management about the suggestion and plan to update the pictures on the website that might have given you the wrong impression of the room size.

4/10 Poor

Aarnav, Pune

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Way past its prime
Good location and landscaping. Interiors are dated and lack of cleanliness shows. Patio window glass had hand prints all over, several cockroaches on the table and in bathroom, Internet was terrible (loading single page took minutes). Room service was fast.
Stayed 2 nights in Dec 2017
Response from Javed on 17 Jan 2018
Please accept our sincere apologies for the inconvenience you may have experienced in respect to the issues mentioned by you in your above review. At Ravine we take pride in ensuring our customer’s satisfaction. Unfortunately, we did not meet your expectations, we have noted your complaints and have taken action to ensure you or any future guests don’t face the same issue. 

8/10 Good

Sakshi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2017
Response from Javed on 17 Jan 2018
We love your rating. Love to see you back soon

10/10 Excellent

Aniket , Mumbai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel with a pleasant valley view
Superb Ambience, good food and value for money. It was a pleasant experience and the staff too is helpful.
Stayed 2 nights in Dec 2017
Response from Javed on 17 Jan 2018
Thanks for the wonderful rating, we hope to see you back soon. We are glad that you enjoyed the stay.

10/10 Excellent

Amit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel Panchagani
Amazing place to stay. Extremely courteous staff,clean rooms and lots of space for kids to play around. Good food as well . Complete family oriented motel
Stayed 3 nights in Dec 2017
Response from Javed on 17 Jan 2018
We are much honored to know that we exceeded your expectations and that you enjoyed every bit of your stay with us.

8/10 Good

RAVI

Beautiful hotel in a lovely location.Nicely maintained with lots of greenery and lovely tennis court.Good food.
Stayed 2 nights in Dec 2017
Response from Javed S on 17 Jan 2018
Your feedback is much appreciated & it surely is very helpful to the rest of our guests planning a trip to Ravine. We are pleased that you enjoyed all of the facilities & services.

8/10 Good

Nitin

Liked: Staff & service, property conditions & facilities, room comfort
The Best Hotel (only) in Pangani
The rooms smell of Urine and some rooms don't have good connectivity to the hotel's wi-fi nor to the cell phone range.
Stayed 2 nights in Nov 2017
Response from Javed S on 17 Jan 2018
Many thanks for sharing your feedback about your recent stay at Ravine. Your comments are noted and updated to the senior management.

8/10 Good

Sarfaraz M, Mumbai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic view
Excellent location of the hotel. Please book the rooms with valley views, it just gives you a fantastic view of the valley, mountains and the Krishna river right from your balcony.. I have stayed in many hotels but the room service, especially the ordered food used to come in hardly 10-15 mins which was really nice. one thing they can improve on is on the options in buffet breakfast.. please try out the Spa, they have some really good therapies..Overall a fabulous stay
Stayed 2 nights in Nov 2017
Response from Javed on 17 Jan 2018
Thanks for taking the time to review our property. We appreciate the excellent rating you have awarded us. Your positive comments motivates us to work harder in providing better service to our guests. We hope to see you back soon

10/10 Excellent

Kamlesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Place for Pleasant stay & Relax
Nice Greenery Maintain by Hotel Owners
Stayed 2 nights in Nov 2017
Response from Javed S on 17 Jan 2018
Thanks for the wonderful rating, we hope to see you back soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Great location with few things which can be improv
Location is Excellent. The property is huge and very beautiful. Beds were not comfortable - seemed that these were old spring mattresses which needed repairs or replacement. Bathrooms had a small bathing area which was not comfortable. Overall cleanliness was good.
Stayed 3 nights in Oct 2017

6/10 Okay

Satish, Mumbai

Disliked: Cleanliness, property conditions & facilities, room comfort
Great location. Good food. AC non functional
Cleanliness & AC functioning were issues during our stay. Food was good and service was mostly prompt.
Stayed 3 nights in Oct 2017

8/10 Good

Shekar, Bengaluru

Liked: Cleanliness, staff & service, room comfort
Panoramic view from the hotel
This Hotel is located on the way to Mahabaleshwar. Check in was smooth. Rooms are spacious and clean. Food was nice though a little bit on the higher side. there is renovation work going on which somewhat spoils the stay to a certain extent. This property is quite huge. the view from the property is wonderful overlooking river krishna surrounded by the mountains making it look like postcard. They have 4 official size tennis courts,play area for kids, spa services. Overall a very satisfying stay.
Stayed 2 nights in Oct 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 3 nights in Aug 2017

6/10 Okay

D Nair, Mumbai

Liked: Cleanliness, room comfort
One stop vacation
Great location, superb views and recreational facility - no need to go anywhere for sightseeing etc.Good spa and salon, excellent kids play zones, tennis courts, pool table and sunset viewing deck. Pool is small and not well maintained. Hotel seems to be under renovation. Breakfast buffet is great- a well thought of menu, special kid treats with a sweet ending desert option too. However service is slow. If maintained better this can be an ideal one stop vacation. However was disappointed with the rate dispute- hotel did not agree to rate for kids promised by Expedia through which booking was done.
Response from Audrey - Ravine Hotel on 25 May 2017
Dear Guest Thank you very much for sharing your experience with us. We are delighted to know that you had a pleasant stay. The team & I look forward to your continued visits and assure you of our best service & attention at all times. Regards, Audrey

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent view from this good hotel.
Good, well-maintained hotel. Good breakfast. Excellent view. Rather stingy 150MB daily free internet allowance and windows needed cleaning inside due to children's finger prints all over, but otherwise quite fine.
Dear Guest, Many thanks for sharing your feedback about your recent stay at Ravine. Your feedback is much appreciated. We will take into account a few of the short comings pointed out by you and will take steps to ensure that you don’t face issues like the ones mentioned. We all look forward to welcoming you once again to indulge in some luxurious relaxation. Kind Regards, Audrey