- Disliked: Staff & service
SPA is not for free
I went to the hotel because of the spa. They charge for it. 18 euros person the hour. On the description they didn’t tell that there is a fee for it.
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Located in Madrid, Eurostars Madrid Tower is in the business district and near the airport. Plaza de Castilla and Avenida America are notable landmarks, and travellers looking to shop may want to visit Paseo de la Castellana and Gran Via Street. Check out an event or a game at Santiago Bernabeu Stadium, and consider making time for Madrid Zoo Aquarium, a top attraction not to be missed.Visit our Madrid travel guide
Location, parking and lobby were 5 stars, rest was 2 stars. Bathroom smelled of raw sewage. Floors were not clean. Heat air conditioning smelled of cigar smoke when circulating air. Room service served completely cold coffee, cold eggs, and cold toast at breakfast. One breakfast plat was missing the ham, and we called for correct plate and hot coffee, and they only delivered the correct plate. Baffled how this could be 5 stars...