Sheraton Grand Macao

4.5 star property
Luxury hotel connected to the convention centre in Cotai with 2 restaurants

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your current months are April, 2024 and May, 2024.
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May 2024

Sheraton Grand Macao

Photo gallery for Sheraton Grand Macao

Premium bedding, in-room safe, desk, blackout curtains
Exterior
Executive Suite, 1 King Bed, Smoking (Deluxe) | Premium bedding, in-room safe, desk, blackout curtains
Restaurant
Lobby

Overview of Sheraton Grand Macao

8.4

Very good

Popular amenities

  • Breakfast available
  • Free airport shuttle
  • Spa
  • Pool
  • Parking available
  • Free WiFi
The price is ₹7,880
Price available on 24/03/2024

Explore the area

The Londoner Macao,Estrada do Istmo. s/n, Cotai
  • Popular LocationVenetian Macao Casino9 min walk
  • Popular LocationCotai Arena14 min walk
  • Popular LocationCotai Strip20 min walk
  • AirportMacau (MFM-Macau Intl.)11 min drive
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Room options

Deluxe Room, 2 Single Beds

  • 42 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

Deluxe Room, 1 King Bed, View

  • 42 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 1 King Bed

  • 42 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Club Room, 1 King Bed, Smoking

  • 42 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 2 Single Beds, View

  • 42 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

Club Room, 2 Single Beds, Smoking

  • 42 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

Family Suite, 2 Bedrooms, Tower

  • 83 sq m
  • City view
  • Sleeps 2
  • 2 Double Beds

Deluxe Suite, 1 Bedroom

  • 125 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

Executive Suite, 1 Bedroom, Smoking

  • 83 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

Executive Suite, 1 Bedroom

  • 83 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Suite, 2 Bedrooms (Ambassador)

  • 166 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

Deluxe Suite, 1 Bedroom

  • 125 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Executive Suite, 1 King Bed, Smoking (Deluxe)

  • 125 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Presidential Suite, 1 Double Bed

  • 208 sq m
  • City view
  • Sleeps 4
  • 1 Double Bed

Similar properties

About the area

Cotai

Located in Cotai, Sheraton Grand Macao is connected to a shopping centre. Looking to enjoy an event or a match while in town? See what's going on at Cotai Arena. Spend some time exploring the area's activities, including golfing.

What's nearby

  • The Londoner Macao - 1 min walk
  • City of Dreams - 6 min walk
  • Venetian Macao Casino - 9 min walk
  • Cotai Arena - 14 min walk
  • Cotai Strip - 20 min walk

Getting around

  • Macau (MFM-Macau Intl.) - 11 min drive

Restaurants

  • The St. Regis Bar 瑞吉酒吧 - 7 min walk
  • The Manor 雅舍 - 7 min walk
  • Lord Stow's Bakery & Cafe 安德魯餅店及咖啡店 - 10 min walk
  • Starbucks - 20 min walk
  • Sedap Singapore - 17 min walk

About this property

Sheraton Grand Macao

Luxury family-friendly hotel near Cotai Arena
Located close to The Grand Canal Shoppes and Cotai Strip, Sheraton Grand Macao provides a free return airport shuttle, a poolside bar and a terrace. Treat yourself to a manicure/pedicure, a Swedish massage or a body treatment at the on-site spa. Enjoy a meal at the two on-site restaurants. Free in-room WiFi is available to all guests, along with a shopping centre on-site and a garden.
Other perks at this hotel include:
  • 2 outdoor pools and a children's pool, with cabanas, sunloungers and pool umbrellas
  • Buffet breakfast (surcharge), self-parking (surcharge) and express check-out
  • Concierge services, tour/ticket information and a lift
  • A 24-hour front desk, massage treatment rooms and a front desk safe
  • Guest reviews say good things about the helpful staff and location
Room features
All 4001 rooms boast comforts, such as 24-hour room service and premium bedding, in addition to perks, such as laptop-compatible safes and air conditioning.
More amenities include:
  • Hypo-allergenic bedding, rollaway/extra beds (surcharge) and free cots/infant beds
  • Bathrooms with deep-soaking baths and free toiletries
  • 42-inch LCD TVs with premium channels
  • Separate sitting areas, daily housekeeping and desks

Languages

Chinese (Cantonese), Chinese (Mandarin), English, Filipino, Indonesian, Japanese, Korean, Portuguese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free return airport shuttle from 10 AM to 10:30 PM at scheduled times
  • Parking on site (MOP 300 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM–10:30 AM for a fee: MOP 198 for adults and MOP 108 for children
  • 2 restaurants
  • A poolside bar

Restaurants on site

  • Feast
  • The Conservatory

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Children's pool
  • Designer stores
  • Full-service spa
  • Sauna
  • Shopping centre
  • Steam room

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Free cot
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 13 meeting rooms
  • Business centre
  • Conference centre (267,827 square foot of space)

Outdoors

  • Garden
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 15 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Spa open daily
  • Spa tub
  • Sports massages
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar in bathtub
  • Grab bar near toilet
  • Handrails in stairways
  • Height-adjustable showerhead
  • In-room accessibility
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Stair-free path to entrance
  • Transfer shower
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways
  • Wheelchairs on site

More

  • 2 buildings
  • 41 floors
  • Ballroom
  • Banquet hall
  • Built in 2012
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels

Entertainment

  • 42-inch LCD TV with premium cable channels
  • IPod dock
  • Pay films

Food and drink

  • 24-hour room service
  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Renovations and closures

The property will be renovating from 2 November 2023 to 30 September 2024 (completion date subject to change). The following areas are affected:
  • Selected guestrooms
Renovation work will only be conducted during working hours. Every effort will be made to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for MOP 400.0 per night.
Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: MOP 1000 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately MOP 198 for adults and from MOP 108 for children
  • Self-parking fee: MOP 300.00 per day
  • Rollaway bed fee: MOP 400.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests booking Club Room types at this property are granted Club access for the number of adults on the reservation. Additional adults and children over age 3 are charged access fees.
Guests age 13 and older will be considered adults.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 18 years old are not allowed in the fitness facility, and guests under 12 years old are only allowed in the swimming pool with adult supervision
Guests under 18 years old are not allowed in the spa

Frequently asked questions

Does Sheraton Grand Macao have a pool?

Yes, this property has 2 outdoor pools and a children's pool.

How much does it cost to stay at Sheraton Grand Macao?

As of 19 Mar 2024, prices found for a 1-night stay for 2 adults at Sheraton Grand Macao on 24 Mar 2024 start from ₹7,880.3, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Sheraton Grand Macao pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Sheraton Grand Macao?

Self-parking is available for MOP 300.00 per day.

What time is check-in at Sheraton Grand Macao?

Check-in start time: 3:00 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Sheraton Grand Macao?

Checkout is at 11 AM.

Does Sheraton Grand Macao provide a shuttle to the airport?

Yes, there's a free airport shuttle that runs from 10 AM to 10:30 PM at scheduled times.

Where is Sheraton Grand Macao located?

This family-friendly Cotai hotel is located on the Strip, within 1 mi (2 km) of Cotai Arena, The Grand Canal Shoppes and Cotai Strip.

Sheraton Grand Macao Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 469 out of 1000 reviews" "
Rating 8 - Good. 344 out of 1000 reviews" "
Rating 6 - Okay. 92 out of 1000 reviews" "
Rating 4 - Poor. 46 out of 1000 reviews" "
Rating 2 - Terrible. 49 out of 1000 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Amy

People smoke in non smoking floor which is not pleasant
Stayed 4 nights in Mar 2024

8/10 Good

Boon Tian

Liked: Cleanliness, staff & service
Property getting dated. There is renovation going on. Was warned about the renovation noise between 9am to 9pm which I accepted. However, renovation actually started by 8am with lots of drilling and banging.
Stayed 1 night in Mar 2024

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Visited Macao while holiday in Hong Kong. Hotel room was spacious with a very big bed - we were both very comfortable and slept through the night. Quiet room. Lots of staff around if you need any help. Buffet breakfast was superb.
Stayed 1 night in Mar 2024

10/10 Excellent

Kern

Travelled with family, Travelled with group
Very nice hotel. Attached to a casino and on the main casino strip.
Stayed 1 night in Mar 2024

10/10 Excellent

Alicia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in process can be faster. Each check-in took about 15 minutes and it was really painful waiting in line. Room is spacious. Shuttle services should be provided by the hotel to the town area and Taipa Village (just like what Grand Lisboa is doing). Thanks Sheratin for the cake arranged for our 25th wedding anniversary…much appreciated for the kind thoughts 😊
Stayed 2 nights in Mar 2024

8/10 Good

Francis

Liked: Cleanliness, property conditions & facilities
The check-in took about 10-15 minutes. The lady checking us in seemed to be having a hard time with the computer. Maybe not enough training. Took 2 different managers/supervisors to finally get us checked-in.
Stayed 1 night in Mar 2024

10/10 Excellent

Jason, Chikuma

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
While not as glamorous compared to other hotels in its vicinity, I fully recommend this hotel for your stay in Macau. It’s cleaner than most places in Vegas and with friendly staffs and services. The only gripe I have is some corridors are quite bare and lonely compare to other hotels, but maybe it will improve with time.
Stayed 3 nights in Mar 2024

10/10 Excellent

Petar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Cassandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, easily linked to all the local malls and casinos. Great food options nearby as well as attractions such as TeamLab. Easy access to buses to other parts of Macau. Good hotel with a comfortable and clean room, all for really good value.
Stayed 1 night in Mar 2024

10/10 Excellent

Wei Xin

Liked: Cleanliness, staff & service, property conditions & facilities
First impression is important. The staffs are friendly, helpful and excellent customer service. The location of the Sheraton Hotel is very close to the tourist attractions. The transportation was very easy and convenient. Excellent experience to stay at the Sheraton Hotel.
Stayed 4 nights in Mar 2024