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Reviews of Penthouse by Art Deco Hotel Montana

5 out of 5
Penthouse by Art Deco Hotel Montana
Adligenswilerstrasse 22, Lucerne

Reviews

8.8

Excellent

Rating 10 - Excellent. 28 out of 45 reviews" "
Rating 8 - Good. 10 out of 45 reviews" "
Rating 6 - Okay. 3 out of 45 reviews" "
Rating 4 - Poor. 2 out of 45 reviews" "
Rating 2 - Terrible. 2 out of 45 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022
Response from Ihr Montana-Team on 25 Jul 2022
Herzlichen Dank für diese tolle 10 Punkte Bewertung!

10/10 Excellent

Sabrina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff incredible! Our stay was lovely. Restaurant great view of city. The hotel is central to shops and dining. We would stay there again.
Stayed 1 night in Dec 2021
Response from Your MONTANA-Team on 19 Jan 2022
Dear guest Thank you for your great feedback! It would be our pleasure to soon welcome you again. Your MONTANA-Team

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything a 5-Star Hotel Should Be
This hotel stay could not have been more perfect. We were in 602, which had an AMAZING view of the lake, with the private hot tub on the terrace. Probably one of the top three hotel experiences of my life. The breakfast room service in the hot tub was super fun (and the servings were varied and generous for 25 CHF), and waking up to the mountains over the lake was stunning, even with the rain. The free bus pass was helpful too, and the customer service was top notch - so friendly and so fast. Art Deco Hotel Montana is everything a five star hotel should be.
Stayed 1 night in Dec 2021
Response from Your MONTANA-Team on 19 Jan 2022
Dear guest Thank you so much for taking the time to write this fabulous review We are very pleased to read that you had a wonderful stay with us and hope to welcome you soon again as our guest. Your MONTANA-Team

10/10 Excellent

Boris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic view
Stayed 2 nights in Sep 2021
Response from MONTANA Team on 10 Sept 2021
Thank you for your kind review

6/10 Okay

Verified traveller

Travelled with group
There is 2 entrances to access the hotel. There is no sign to walk out the hotel and the staff did not inform you when you check in. They change the name to Montana
Stayed 1 night in Nov 2019
Response from Your MONTANA-Team on 3 Dec 2019
Dear guest We appreciate that you have taken the time to give us your feedback, helping us in this way to continously improve our guest services. We take it serious and will looking for a solution regarding signage. Our Hotel name is ART DECO HOTEL MONTANA. The 5th and 6th flor of of MONTANA is the Penthouse which can be booked seperately. It would be our pleasure to soon welcome you again.

10/10 Excellent

clarese

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

10/10 Excellent

Ahmed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel very warm welcoming and friendly. Nice room with jacuzzi and nice view.
Stayed 2 nights in Sep 2019
Response from Your MONTANA-Team on 23 Sept 2019
Dear guest What a great rating! Thank you so much for your fantastic feedback. We are very pleased to read that you had a wonderful stay with us and hope to welcome you soon again as our guest.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2019
Response from Ihr MONTANA-Team on 8 Jul 2019
Vielen Dank für diese tolle Bewertung!

10/10 Excellent

Glynis, Brentwood essex

Travelled with partner
Liked: Cleanliness, staff & service
The view from our room was incredible The facilities in the penthouse room were excellent and a extra nice touch was the re-filling daily of the free mini fridge and snacks and access to the fruit bowl by lift. Staff attentive and friendly
Stayed 3 nights in Apr 2019
Response from Your MONTANA-Team on 25 Apr 2019
Dear guest Thank you for your great feedback! We are delighted that you had such a wonderful time staying with us and we also would like to thank you for your kind compliments to our staff. Looking forward to welcoming you soon again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Did not know of the lift from streets below before arriving so we walked a long way uphill with our luggage. Good exercise and all but it would have been great if we were told of the lift beforehand. The room overall wasn’t that impressive and the price was much higher for a room of that quality. Guess the price is all about the hot tub and view. (Which were fantastic and absolutely the best part of the stay). Staff were very friendly and helpful.
Stayed 2 nights in Apr 2019
Response from Your MONTANA-Team on 8 Apr 2019
Dear Guest Thank you for your review! We are happy that you enjoyed your stay at the MONTANA. We took note that we should communicate about our funiculair to the hotel better in advance. We would be glad to welcome you again in the future. Your MONTANA-Team

10/10 Excellent

Cristina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our Penthouse had a beautiful view of Lake Lucerne! We enjoyed the terrace tub so much too :). Beautiful hotel
Stayed 1 night in Mar 2019
Response from Your MONTANA-Team on 8 Mar 2019
Dear Cristina, thank you for your great review. We are happy, that you enjoyed your stay at our hotel! Hope to see you soon again. Best wishes.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is clean and the staff absolutely amazing!
Stayed 3 nights in Feb 2019
Response from Your MONTANA-Team on 21 Feb 2019
Thank you very much for this fabulous review!

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay in penthouse spa superior suite
- Absolutely perfect stay - Very delicious dinner - Wonderful penthouse spa superior suite with private balcony and whirlpool - Stunning view onto the lake
Stayed 1 night in Oct 2018
Response from your MONTANA-team on 23 Oct 2018
Dear Peter Wow - Thank you so much for this fabulous review! We are very happy that you enjoyed your stay with us and appreciate a lot that you share your experiences here. Looking forward to welcoming you soon again, your MONTANA-team

6/10 Okay

anh, Abu Dhabi

Disliked: Cleanliness, property conditions & facilities, room comfort
Overpriced for the condition of the rooms. Poor AC that made it difficult to sleep. Room service way overpriced CHF 50 for water melon and a cold bottle of water!
Stayed 1 night in Aug 2018
Response from Your MONTANA-team on 16 Aug 2018
Dear guest Thank you very much for your review. We regret that you were not happy with your stay with us. We are surprised about the amount from your room service bill and can not comprehend it. However we take it serious and have discussed your matter in department. Hopefully to welcoming you again,

10/10 Excellent

Nancey, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great view of the lake n great location
If you can get one of those penthouse rooms, get it. it's worth of the money. the room is not big but comfortable. the balcony is the best part of the stay.
Stayed 2 nights in Jul 2018
Response from Your MONTANA-team on 16 Aug 2018
Dear Nancey Thank you so much for taking the time to write this fabulous review. We are happy that you enjoyed your stay with us. Looking forward to welcoming you soon again,

10/10 Excellent

Kelsey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A little piece of heaven
Beautiful hotel with top notch service. The views are incredible. Lucerne is my new favorite place on earth! They have two bikes you can use to explore the town. The beach club and the restaurant are both great. Service is a little slow in the restaurant, but other than that, it's phenomenal.
Stayed 3 nights in Jun 2018
Response from Your MONTANA-Team on 9 Jul 2018
Dear guest THANK YOU very much for this great review! Wow, we are very happy that you enjoyed your stay with us and in Lucerne! We will forward your nice words to the head of departements. Hopefully see you soon again! Your MONTANA-Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous Hotel and Staff!!
WONDERFUL hotel, location and amenities in one of our favorite cities!! HIGHLY recommend.
Stayed 2 nights in May 2018
Response from your MONTANA-team on 23 May 2018
Dear guest Thank you very much for this great review! We are happy that you had a wonderful stay with us and appreciate a lot that you recommend us here. Hopefully see you soon, your MONTANA-team

8/10 Good

Silvia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great view , very clean room.
Stayed 2 nights in Mar 2018
Response from MONTANA-team on 12 Mar 2018
Dear Silvia Thank you very much for your review! We are happy, that you enjoyed the stay with us and that we conviced you with the view and our clean rooms. Hope to welcoming you soon again! your MONTANA-team

10/10 Excellent

mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017
Thank you so much!

8/10 Good

Jabe, U.S.A.

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
So so staffs
Front staffs are not quite kind. Do not smile. Far from the concept of hospitality. I did not feel that I was welcomed, AND I booked the Penthouse.
Stayed 1 night in Sep 2017
Response from MONTANA on 7 Sept 2017
Dear guest, we are very sorry that you had a bad expericence with our staff. It's the opposite of what we're aiming at. We would be pleased to welcoming you again and make it better. Kind regards, your MONTANA team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017
Thank you so much for your great review!

6/10 Okay

holly, Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service, noisy street below
It's just okay, the rooms are on the small size even for Jr suites. The street noise from down below will wake you up and the hallways transfer the noise from people walking in them right into your pillow. Been there twice, would not stay again. However they hv a great restaurant!
Stayed 1 night in Aug 2017
Response from MONTANA on 4 Sept 2017
Dear guest, thank you for your review. We regret a lot that you could not enjoy your stay because of the street noise. We would be pleased to welcoming you again anyways, maybe in one of the rooms far off the street. Kind regards, your MONTANA team

10/10 Excellent

Andrei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing view, location and overall the hotel!
For us it was one of the best hotels we ever stayed at. View of the lake and mountains is outstanding. You can just spend all your vacation sitting at the balcony and staring. Hotel is located within walking distance of the city centre, it's just 10 minutes. You have a lift which takes you directly to the walking promenade. Highly recommended!
Stayed 5 nights in Aug 2017
Dear guest, thank you so much for this great review and your recommendations to our future guests, which we appreciate a lot. We're looking forward to welcoming you soon again! Your MONTANA team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place !
Great location. Wonderful lake views. Outstanding service, food and room.
Stayed 2 nights in Aug 2017
Thank you for your great review.

10/10 Excellent

miriam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful view
Amazing

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in Lucerne
Great service, wonderful dinner, amazing night view, super friendly staff

4/10 Poor

Verified traveller

Disliked: Staff & service, room comfort

10/10 Excellent

khalid, riyadh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Nice hotel , nice view , helpful staff , large suite with nice facilites

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful view from the TUBS
Amazing views from the balcony, spa and tub. Wonderful room design and décor.

8/10 Good

Roger

Stayed 1 night in Mar 2022
Response from Ihr MONTANA-Team on 14 Mar 2022
Lieber Roger Vielen Dank für Ihre wunderbare Bewertung!

8/10 Good

Clemens

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Sep 2021
Response from Ihr MONTANA-Team on 30 Sept 2021
Vielen Dank für Ihre tolle Bewertung!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ein Traum
Einfach alles TOP gewesen!
Stayed 1 night in Oct 2020
Response from MONTANA-Team on 14 Oct 2020
Lieber Gast, Wie schön, dass Sie den Aufenthalt hier bei uns genossen haben. Wir würden uns sehr freuen, Sie bald wieder bei uns begrüssen und verwöhnen zu dürfen und wünschen Ihnen in der Zwischenzeit alles Gute. Herzlicher Gruss aus dem MONTANA!

10/10 Excellent

Marcel&Homayra, Zürich

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hervorragende Freundlichkeit und Bedienung, ausgezeichneter Service sowie sensationelle Küche kombiniert mit einer top Aussicht.
Stayed 2 nights in Jul 2020
Response from ART DECO HOTEL MONTANA on 22 Jul 2020
Herzlichen Dank für Ihre tolle Bewertung!

10/10 Excellent

Erik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2020
Response from Your MONTANA-team on 25 May 2020
Thank you so much for this great review!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019
Response from Your MONTANA-Team on 23 Jul 2019
Vielen Dank für diese hervorragende Bewertung!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Ihr MONTANA-Team on 25 Apr 2019
Vielen Dank für diese tolle Bewertung!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastisch!
Unser Aufenthalt war wunderschön. Das Personal war freundlich & das Hotel ist genial! Tolle Austattung & wirklich zu geniesen!
Stayed 1 night in Jan 2019
Response from Ihr MONTANA-Team on 27 Jan 2019
Lieber Gast Vielen Dank für diese fabelhafte Bewertung! Wir freuen uns sehr, dass es Ihnen gefallen hat und wir Sie begeistern konnten! Bis hoffentlich bald wieder,

2/10 Terrible

Verified traveller

Disliked: Staff & service
hotel muito ruim , funcionarios mal educados , com certeza não indicaremos para ninguém . não voltamos mais .
Stayed 3 nights in Jan 2019
Response from Your MONTANA-team on 18 Jan 2019
Dear guest Thank you very much for your review. We regret that you were not happy with your stay and would be pleased to convince you another time.

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Loud party music till 2 am in the morning
Hotel and its service from the staffs are extra ordinary. However, still can't believe we could not sleep until 2 am in the morning because of the wedding party on the first floor and the hotel only provided the ear plug with one simple sentence "I'm sorry"when we checked out. FYI, we stayed on the Penthouse.... I don't recommend this hotel at all especially their apology was not sincere at all.
Stayed 1 night in Aug 2018
Response from Your MONTANA-team on 16 Aug 2018
Dear guest Thank you very much for your review. We are very sorry that your stay with us was not like expected and we would like to apologize for the inconveniences during the night. Nevertheless, we would be happy to welcoming you back and convince you from the MONTANA spirit.

2/10 Terrible

Dagmar

Disliked: Staff & service, property conditions & facilities, room comfort
Absolut nicht empfehlenswert
Das Personal ist eines 5*Hauses nicht würdig. Wir haben noch nie eine so unfreundliche & unhöfliche Rezeptionistin wie Frau Andrea L.erlebt. Die Managerin war Ihr aber absolut ebenbürtig. Wir hatten ein Penthouse mit Whirlpool reserviert und darüber nachgedacht eine 2.Nacht zu bleiben. Später rief mich die Managerin an um mir ein Angebot dafür zu unterbreiten. Nach dem Desaster beim Einchecken haben wir das Angebot für die 2.Nacht aber dankend abgelehnt, haben aber nachgefragt ob es möglich sei erst eine Stunde später auszuchecken. Darauf hin kam von Ihr aber ein Nein, denn es sei alles ausgebucht. Im gleichen Atemzug hat Sie uns also das gleiche Zimmer für den nächsten Tag offeriert und uns darauf verwiesen, dass am nächsten Tag alles ausgebucht sei...Ein weiteres Problem ist, dass das Hotel von einer Mückenplage heimgesucht wird (im April!) was es unmöglich machte am Abend den Outdoor Whirlpool zu nutzen. Dem nicht genug fanden wir es auch einen unverzeihlichen Fauxpas des Houskeepings, dass bei den Kaffee Sorten unter Decaffeinato einfach normaler Kaffee einsortiert wurde, was bei nicht bemerken zu gesundheitlichen Problem führen kann. Die Vorhänge, die bei einem 5 Sterne Hotel doch wenigstens abdunkeln sollten, sind leider undurchdacht! Da es mehrere Stoffbahnen sind scheint das Licht, trotz bemühen die Stoffbahnen zu drapieren & aneinander zu reihen, immer durch. Die Rooftop Bar war, trotz schönem Wetter und ohne Vorankündigung auf der Buchungsseite, leider geschlossen.
Response from Ihr MONTANA-Team on 4 May 2018
Lieber Gast Herzlichen Dank, dass Sie sich die Zeit für diese Rückmeldung genommen haben. Schade, dass Ihr Aufenthalt bei uns nicht nach Ihren Vorstellungen verlaufen ist. Wir bedauern dies sehr. Über Ihren Kommentar zu unseren Mitarbeitern sind wir sehr überrascht, denn zahlreiche Gästebewertungen schätzen insbesondere unsere freundlichen Mitarbeiter. Wir werden die weiteren, einzelnen Punkte intern mit den Abteilungsleitern besprechen und allfällige Verbesserungen in die Wege leiten. Wir würden uns freuen, Sie wieder einmal bei uns begrüssen zu dürfen und Sie dann von unserem Service überzeugen zu können. Herzlichst,

8/10 Good

MARIE LAURE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Ihr MONTANA-Team on 30 Apr 2018
Thank you very much for your review!

8/10 Good

Paulo Augusto

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Deveria oferecer muito mais.
Não merece as estrelas que tem. Embora tenhamos ficado num dos melhores quartos no último andar com uma vista muito linda, o quarto é pequeno e o box do chuveiro muito desconfortável. Café da manhã muito fraco. O hotel siquer tem piscina. Não voltaria a ficar neste hotel.
Stayed 5 nights in Jun 2017
Dera Paulo Thank you very much for your appreciated review. We regret that you were not satisfied with your stay at the MONTANA. The breakfast buffet is now under a new concept, we are sure you would like the live cooking station. We hope to welcoming you again at the MONTANA to convice you and send warm regards, Your MONTANA-Team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Sibylle

Liked: Staff & service
Sehr schönes Hotel mit tollem Ausblick, mit top Personal! Leider sind die Suiten im Vergleich eher klein, das Wirlpool auf dem Balkon war viel zu heiss eingestellt und die Sauberkeit dürfte (für diesen Preis) besser sein. Eine absolute Katastrophe sind die Parkmöglichkeiten. Wir haben ein Vermögen für diese Suite bezahlt und hatten nicht mal mehr einen Parkplatz in der Parkgarage - die war voll! Wir mussten unser Auto in einer engen Gasse zwischen Baustellen irgendwo hinstellen. Zimmer im Frühstück ist empfehlenswert!