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Reviews of Residence Inn Los Angeles Pasadena/Old Town

3 out of 5
Residence Inn Los Angeles Pasadena/Old Town
21 West Walnut Street, Pasadena, CA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 373 out of 566 reviews" "
Rating 8 - Good. 130 out of 566 reviews" "
Rating 6 - Okay. 31 out of 566 reviews" "
Rating 4 - Poor. 14 out of 566 reviews" "
Rating 2 - Terrible. 18 out of 566 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My son and I had a great stay at the Residence Inn. Everyone was very friendly and the room was comfortable and clean. We were also able to walk to many restaurants and stores.
Stayed 6 nights in Apr 2024

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel and friendly staff
Stayed 1 night in Apr 2024

10/10 Excellent

Lynn, Los Angeles

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 7 nights in Apr 2024

10/10 Excellent

Kristie

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The double rooms and double bathrooms are the the living and kitchen was DIVINE! My cousin and I were super comfortable and enjoyed the breakfast too! Tip: put gravy on the eggs!!
Stayed 3 nights in Apr 2024

10/10 Excellent

Kyle

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to shops, restaurants and easy access to the freeway.
Stayed 1 night in Apr 2024

10/10 Excellent

Marie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in and check out process was fast. Wish there were more choices for breakfast. Didn’t know parking was $35 a night and housekeeping only came every 3rd night unless You request that the come daily.
Stayed 5 nights in Mar 2024

6/10 Okay

Breana

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
My room had to end up being moved because there was blood seeped into the pull out sofa bed mattress. How is something like that missed by housekeeping?!
Stayed 1 night in Mar 2024

10/10 Excellent

Richard, Porterville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice sized room with kitchen. Lots of bars/restaurants walking distance. Nice staff
Stayed 1 night in Mar 2024

10/10 Excellent

HWASOO

Stayed 1 night in Mar 2024

10/10 Excellent

Grace

Travelled with family, Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Very close to the rosebowl. Staff was wonderful
Stayed 2 nights in Mar 2024

10/10 Excellent

Jessica, Phoenix

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 2 nights in Feb 2024

10/10 Excellent

Lynn, Los Angeles

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 7 nights in Mar 2024

8/10 Good

Emmanuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024

10/10 Excellent

Lynn, Los Angeles

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 7 nights in Feb 2024

10/10 Excellent

Lynn, Los Angeles

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 7 nights in Feb 2024

10/10 Excellent

frankie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Dianne

Stayed 1 night in Feb 2024

10/10 Excellent

Tobi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable beds, quiet environment despite being completely booked out. Breakfast was good, staff were great. Hot tub was roomy, pool was clean. Lots of food and shopping options within walking distance. Would definitely stay here again.
Stayed 4 nights in Feb 2024

10/10 Excellent

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place to stay, 1.5 mile walk to Rose Bowl isn't bad at all and you get to see the gamble house on the way! Other than our room being a tad warm (they got this fixed asap!) Initially, I'd definitely come back next time I'm in the area
Stayed 4 nights in Feb 2024

8/10 Good

Monica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only reason I gave it 4 stars is because I got a room with my window to the street, it was a second floor and I could hear all the noises from the cars. They should include earplugs
Stayed 1 night in Dec 2023

8/10 Good

Brandi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Delia

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Alejandro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was surpised that the room we got came with a kitchen, weve stayed at a few hotels throughout the year but we never got a kitchen, it may seems like a small amenities to other but we really enjoyed that. We also loved the look of the lobby and the complementary breakfast 😋 . The firepits and laundromat were quite nice too. We will definitely be coming back.
Stayed 2 nights in Jan 2024

10/10 Excellent

jiwon

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very safe area. The staffs at front desk were really helpful.
Stayed 1 night in Dec 2023

8/10 Good

Yelena

Stayed 1 night in Dec 2023

8/10 Good

Daniel

Stayed 1 night in Dec 2023

6/10 Okay

CATHY

Stayed 3 nights in Dec 2023

10/10 Excellent

ira

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Ralph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like this property for many reasons. The later than most (Noon) check out time is especially nice.
Stayed 2 nights in Nov 2023

10/10 Excellent

Susan

Stayed 1 night in Nov 2023

8/10 Good

Joyce

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The studio suite had an interesting layout that I thought would not work well for my husband and I. In fact it was perfect. The bed is not separated from the main room but having it tucked in the corner allowed my husband to get up and work in the living area while I blissfully slept in. That being said, request a room that does not face the main road and bring earplugs just in case because our room was incredibly noisy!

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Nice room but issue with AC
Room was very clean and nicely set up and equipped. Had an issue with no air conditioning in room. Was told they were having issues with their air conditioning and was offered a fan. Seems like it was an ongoing issue. Fortunately, it was not that hot, but if it had been, it would have been a big problem. Lots of noise from road made opening windows a problem. Expected better.
Stayed 4 nights in Oct 2023

10/10 Excellent

Jacqueline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, has a kitchen, spacious and beautiful outside seating
Stayed 1 night in Oct 2023

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023

2/10 Terrible

Melinda

Disliked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jun 2023

10/10 Excellent

Yajaira

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved that there were kitchen appliances in the room, really loved the dish soap and scrub mommy/daddy to use- very unique and it made my day, and also the 24/7 convenient store down in the lobby. Breakfast was phenomenal and loved every bit of my stay!! Friendly, amazing, and efficient staff, great company overall.
Stayed 1 night in Oct 2023

10/10 Excellent

Marlene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

2/10 Terrible

Frank

Travelled with family
Disliked: Staff & service, amenities
Do not forget there is no maid service the first 5 days.
Stayed 5 nights in Sep 2023

8/10 Good

Amanda

Stayed 1 night in Oct 2023

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities
Really nice hotel, staff was friendly
Stayed 1 night in Aug 2023

8/10 Good

Robert

Stayed 1 night in Sep 2023

6/10 Okay

Robert

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Sep 2023

10/10 Excellent

Bo

Liked: Cleanliness, staff & service, property conditions & facilities
This was just what I needed. Also, if you’re planning a longer stay, this could work nicely.
Stayed 1 night in Sep 2023
Response from Joseph on 6 Sept 2023
Thank you for your great review. We hope to see you again soon.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Latin Staff - The best
Stayed 2 nights in Aug 2023
Response from Joseph on 29 Aug 2023
Thank you for your review. We hope to see you again soon,

10/10 Excellent

Annie

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and pool. Good sized rooms and perfect for families!
Stayed 4 nights in Aug 2023
Response from Joseph on 22 Aug 2023
Thank you Annie for your review, We look forward to welcoming you again soon.

10/10 Excellent

Juanpablo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everyone was nice and the place was clean.
Stayed 1 night in Aug 2023
Response from Joseph on 22 Aug 2023
Thank you for your 10 out of 10 review. We hope to welcome you again!

10/10 Excellent

Chuck

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect hotel is your attending an event at the rose bowl
Stayed 1 night in Aug 2023
Response from Joseph on 22 Aug 2023
Thank you for your 10 out of 10 review. We hope to welcome you again!

2/10 Terrible

Maria

Disliked: Cleanliness, staff & service, property conditions & facilities
My check in was at 3 however there was a huge inconvenience and I wasn’t able to check in until almost 8 and after been told it would only be 20 more min multiple times, I had to use the bathroom lobby to get ready for my event. I wasn’t given a discount for any of the inconvenience.
Stayed 1 night in Aug 2023
Response from Joseph on 22 Aug 2023
We're sorry about the inconvenience caused. We were running a high occupancy which casued delay. The official check in time per our website is 4pm. We hope to get your room setup before that next time should you need early check in. Thank you for staying with us.

10/10 Excellent

Minerva

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room
Stayed 1 night in Aug 2023
Response from Joseph on 22 Aug 2023
Thank you for your 10 out of 10 review. We hope to welcome you again!

10/10 Excellent

elaine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023