3 restaurants, breakfast, lunch, dinner served; American cuisine

Reviews of Los Angeles Marriott Burbank Airport

4 out of 5
Los Angeles Marriott Burbank Airport
2500 N Hollywood Way, Burbank, CA

Reviews

8.4

Very good

Rating 10 - Excellent. 576 out of 1043 reviews" "
Rating 8 - Good. 215 out of 1043 reviews" "
Rating 6 - Okay. 120 out of 1043 reviews" "
Rating 4 - Poor. 69 out of 1043 reviews" "
Rating 2 - Terrible. 63 out of 1043 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Kimberlie, Fairfield

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This was an excellent choice for our 24-hour trip to LA for the Jimmy Buffett Tribute Concert at The Hollywood Bowl. Having flown into the Burbank Airport many times, we knew the Marriott shuttle was a requirement. Bonvoy membership got us access to the club lounge which was great for a quick, early breakfast. No snack options were there in the afternoon but we made two stops at EDB Grill where Sal served us great margaritas and small plates. Kai made check in a breeze! Only complaints were the room had a flashing light on smoke detector or something that was annoying and there was only one USB port in an alarm clock on one nightstand.
Stayed 1 night in Apr 2024
Response from Victoria Villareal, Guest Experience Manager on 15 Apr 2024
We sincerely appreciate you for sharing your feedback with us. Our team is dedicated to ensuring a warm, tidy, and above all, care-free guest experience, so we are thrilled to learn that this was reflected during your stay.Should your travels bring you back to the Burbank area, we would be honored to welcome you again.Sincerely,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport

8/10 Good

Lei

Liked: Property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Victoria Villareal, Guest Experience Manager on 9 Apr 2024
We sincerely appreciate you for sharing your feedback with us. Our team is dedicated to ensuring a warm, tidy, and above all, care-free guest experience, so we are thrilled to learn that this was reflected during your stay.Should your travels bring you back to the Burbank area, we would be honored to welcome you again.Sincerely,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport

10/10 Excellent

Dolkar

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I liked the two pools and the ping pong table. Room was very clean.
Stayed 3 nights in Mar 2024
Response from Victoria Villareal, Guest Experience Manager on 5 Apr 2024
We sincerely appreciate you for sharing your feedback with us. Our team is dedicated to ensuring a warm, tidy, and above all, care-free guest experience, so we are thrilled to learn that this was reflected during your stay.We are so pleased you were able to enjoy both pools and the ping pong table as well!Should your travels bring you back to the Burbank area, we would be honored to welcome you again.Sincerely,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport

10/10 Excellent

Jie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Victoria Villareal, Guest Experience Manager on 5 Apr 2024
We sincerely appreciate you for sharing your feedback with us. Our team is dedicated to ensuring a warm, tidy, and above all, care-free guest experience, so we are thrilled to learn that this was reflected during your stay.Should your travels bring you back to the Burbank area, we would be honored to welcome you again.Sincerely,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport

8/10 Good

Lal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Victoria Villareal, Guest Experience Manager on 5 Apr 2024
We sincerely appreciate you for sharing your feedback with us. Our team is dedicated to ensuring a warm, tidy, and above all, care-free guest experience, so we are thrilled to learn that this was reflected during your stay.Should your travels bring you back to the Burbank area, we would be honored to welcome you again.Sincerely,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport

6/10 Okay

Ashish

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
Two restaurants and two different experiences. The EDB restaurant was amazing. The server was great! The Grill restaurant was okay. The internet was non functional. I had to make several requests to workaround it by calling their outsourced service provider. All in all, I find my experience okay experience.
Stayed 2 nights in Apr 2024
Response from Victoria Villareal, Guest Experience Manager on 9 Apr 2024
Good morning Mr. Ashish,I'm delighted to hear that your visit to EDB restaurant was amazing, and that you found the service to be great. Providing exceptional service is our top priority, and it's rewarding to know that our efforts have made a positive impact on your dining experience.However, I regret to learn that your experience at Daily Grill was not up to our usual standards. I sincerely apologize for the inconvenience caused by the non-functional internet and the subsequent challenges in resolving the issue.Thank you for bringing this matter to our attention. We genuinely appreciate your patronage and hope to have the opportunity to welcome you back for a truly exceptional experience.Warm regards,Victoria VillarealLos Angeles Burbank Airport Marriott Hotel

10/10 Excellent

kira

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Victoria Villareal, Guest Experience Manager on 5 Apr 2024
We sincerely appreciate you for sharing your feedback with us. Our team is dedicated to ensuring a warm, tidy, and above all, care-free guest experience, so we are thrilled to learn that this was reflected during your stay.Should your travels bring you back to the Burbank area, we would be honored to welcome you again.Sincerely,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport

10/10 Excellent

Amber

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and our stay was quiet even though located next to the airport.
Stayed 1 night in Mar 2024
Response from Victoria Villareal, Guest Experience Manager on 2 Apr 2024
We sincerely appreciate you for sharing your feedback with us. Our team is dedicated to ensuring a warm, tidy, and above all, care-free guest experience, so we are thrilled to learn that this was reflected during your stay.Should your travels bring you back to the Burbank area, we would be honored to welcome you again.Sincerely,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport

10/10 Excellent

Holly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Clean and totally accessible to all we were wanting to do while in town. Excellent Staff!!!
Stayed 1 night in Mar 2024
Response from Victoria Villareal, Guest Experience Manager on 1 Apr 2024
We sincerely appreciate you for sharing your feedback with us. Our team is dedicated to ensuring a warm, tidy, and above all, care-free guest experience, so we are thrilled to learn that this was reflected during your stay.Should your travels bring you back to the Burbank area, we would be honored to welcome you again.Sincerely,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
They let me check in very early, I really appreciated it. You can walk to the airport in about 5-10 minutes so the location is great.
Stayed 1 night in Mar 2024
Response from Victoria Villareal, Guest Experience Manager on 2 Apr 2024
We sincerely appreciate you for sharing your feedback with us. Our team is dedicated to ensuring a warm, tidy, and above all, care-free guest experience, so we are thrilled to learn that this was reflected during your stay.Should your travels bring you back to the Burbank area, we would be honored to welcome you again.Sincerely,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, friendly staff
Stayed 3 nights in Mar 2024
Response from Victoria Villareal, Guest Experience Manager on 30 Mar 2024
Thank you for taking the time to share the feedback you have. Our team works very hard to provide a welcoming, clean, and most importantly relaxing guest experience, so we are so pleased to hear this was the experience you had while staying with us.I hope that if your travel ever returns you to the Burbank area you will give us the opportunity to host you again. Sincerely,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport

6/10 Okay

Aaliyah

Business traveller
Liked: Staff & service
Disliked: Cleanliness
My room was not deep cleaned at all. The walls were disgusting, the room smelled odd, and it just did not provide the normal Marriott experience. If i had a choice, I would never stay here again. The staff was excellent though!
Stayed 1 night in Mar 2024
Response from Victoria Villareal, Guest Experience Manager on 30 Mar 2024
Thank you for providing your feedback regarding your recent stay. We're glad to hear that your comment about the excellence of our staff, however, we are genuinely sorry to learn that the cleanliness of our facilities did not meet the high standards we strive to uphold.Please be assured that we take your comments seriously, and we will address this matter with our housekeeping team to ensure improvements are made.We appreciate your valuable feedback and hope to have the opportunity to better serve you in the future.Warm regards,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport

10/10 Excellent

Leonardo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay!
Stayed 1 night in Mar 2024
Response from Victoria Villareal Guest Experience Manager on 30 Mar 2024
Thank you for taking the time to share the feedback you have. Our team works very hard to provide a welcoming, clean, and most importantly relaxing guest experience, so we are so pleased to hear this was the experience you had while staying with us.I hope that if your travel ever returns you to the Burbank area you will give us the opportunity to host you again. Sincerely,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport

8/10 Good

Melissa

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was nice and clean. Staff was great.
Stayed 3 nights in Mar 2024
Response from Victoria Villareal Guest Experience Manager on 30 Mar 2024
Good morning Mrs. Melissa, We sincerely appreciate you for sharing your feedback with us. Our team is dedicated to ensuring a warm, tidy, and above all, care-free guest experience, so we are thrilled to learn that this was reflected during your stay.Should your travels bring you back to the Burbank area, we would be honored to welcome you again.Warm regards,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport

10/10 Excellent

Alexia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Victoria Villareal Guest Experience Manager on 30 Mar 2024
Thank you for taking the time to share the feedback you have. Our team works very hard to provide a welcoming, clean, and most importantly relaxing guest experience, so we are so pleased to hear this was the experience you had while staying with us.I hope that if your travel ever returns you to the Burbank area you will give us the opportunity to host you again. Sincerely,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport

10/10 Excellent

Alinza

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it!
Stayed 1 night in Mar 2024
Response from Victoria Villareal, Guest Experience Manager on 26 Mar 2024
Thank you for taking the time to share the feedback you have. Our team works very hard to provide a welcoming, clean, and most importantly relaxing guest experience, so we are so pleased to hear this was the experience you had while staying with us.I hope that if your travel ever returns you to the Burbank area you will give us the opportunity to host you again. Sincerely,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and good services
Stayed 2 nights in Mar 2024
Response from Victoria Villareal, Guest Experience Manager on 26 Mar 2024
Thank you for taking the time to share the feedback you have. Our team works very hard to provide a welcoming, clean, and most importantly relaxing guest experience, so we are so pleased to hear this was the experience you had while staying with us.I hope that if your travel ever returns you to the Burbank area you will give us the opportunity to host you again. Sincerely,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport

8/10 Good

marisella

Liked: Cleanliness, staff & service, property conditions & facilities
Nice front desk agent
Stayed 1 night in Mar 2024
Response from Victoria Villareal Guest Experience Manager on 30 Mar 2024
Thank you for taking the time to share the feedback you have. Our team works very hard to provide a welcoming, clean, and most importantly relaxing guest experience, so we are so pleased to hear this was the experience you had while staying with us. I will make sure to share your comment with our Front desk team. I hope that if your travel ever returns you to the Burbank area you will give us the opportunity to host you again. Sincerely,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport

10/10 Excellent

Lee

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff.
Stayed 2 nights in Mar 2024
Response from Victoria Villareal Guest Experience Manager on 30 Mar 2024
Thank you for taking the time to share the feedback you have. Our team works very hard to provide a welcoming, clean, and most importantly relaxing guest experience, so we are so pleased to hear this was the experience you had while staying with us.I hope that if your travel ever returns you to the Burbank area you will give us the opportunity to host you again. Sincerely,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Victoria Villareal, Guest Experience Manager on 22 Mar 2024
Thank you for taking the time to share the feedback you have. Our team works very hard to provide a welcoming, clean, and most importantly relaxing guest experience, so we are so pleased to hear this was the experience you had while staying with us.I hope that if your travel ever returns you to the Burbank area you will give us the opportunity to host you again. Sincerely,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport

6/10 Okay

Elizabeth

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Property looks much better in pictures. Very quiet for close proximity to airport. Lobby looks updated but rooms are a little shabby. Biggest complaint - 2 large wads of black hair on bathroom floor when I took shower the first night. Desk and dining staff were very friendly, although restaurant/bar food service was slow. No nearby offsite dining other than fast food. OK for 2 nights with no frills.
Stayed 2 nights in Mar 2024
Response from Victoria Villareal, Guest Experience Manager on 22 Mar 2024
Thank you for sharing your feedback about your recent stay at our hotel. I apologize for any discrepancies between the appearance of the property in photos and in person. On a positive note, I'm pleased to hear that you found our desk and dining staff to be very friendly. We appreciate your recognition of our quiet atmosphere despite being near the airport and the updated lobby. Regarding the slow service in our restaurant and bar, we apologize for any inconvenience this may have caused. We'll work on improving our service efficiency to provide a better dining experience for our guests.While we strive to offer a comfortable stay for all our guests, we regret that we fell short of your expectations in some areas. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Sincerely,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport

10/10 Excellent

Cheryl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my third time staying here for a convention. Rooms are clean, beds pretty comfortable, with plenty of pillows. Almost no noise heard from hallway, adjacent rooms, or the floor above. This time we were close to the elevators and it was still quiet!
Stayed 1 night in Mar 2024
Response from Victoria Villareal, Guest Experience Manager on 18 Mar 2024
Thank you for taking the time to share the feedback you have. Our team works very hard to provide a welcoming, clean, and most importantly relaxing guest experience, so we are so pleased to hear this was the experience you had while staying with us.I hope that if your travel ever returns you to the Burbank area you will give us the opportunity to host you again. Sincerely,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport

4/10 Poor

Andre

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Victoria Villareal, Guest Experience Manager on 17 Mar 2024
Good afternoon Valued Guest,Our team works very hard to provide a welcoming, clean, and fun guest experience and I sincerely apologize this was not the experience you had while staying with us.We are fully committed to making improvements to ensure that no guest encounters a less than satisfactory stay like yours. To help us better understand your specific concerns and address them effectively, could you please provide more detailed feedback about your recent experience?Again, I want to apologize that this was the experience you had with our property. I hope that if your travel ever returns you to the Burbank area you will give us another opportunity to earn your loyalty.Sincerely, Los Angeles Marriott Burbank Airport Hotel

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my second stay at Marriott Burbank. I will return again for sure. I like the outdoor dining area and housekeeping was great. I recommend. at. All staff was very nice.
Stayed 2 nights in Mar 2024
Response from Victoria Villareal, Guest Experience Manager on 17 Mar 2024
We are delighted to hear that your check-in experience was smooth, and you're satisfied with your room. Your comfort is our priority, so please do not hesitate to contact our team if there's anything we can do to make your stay even more enjoyable.Best regards,Victoria VillarealGuest Experience ManagerLos Angeles Burbank Airport Marriott

10/10 Excellent

Yoko, Concord

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and sparkling. I chose this hotel for reliable airport shuttle for my departure date. Wish i could have stayed longer.
Stayed 1 night in Mar 2024
Response from Victoria Villareal, Guest Experience Manager on 13 Mar 2024
Thank you for taking the time to share the feedback you have. Our team works very hard to provide a welcoming, clean, and most importantly relaxing guest experience, so we are so pleased to hear this was the experience you had while staying with us!I hope that if your travel ever returns you to the Burbank area you will give us the opportunity to host you again. Sincerely,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport

10/10 Excellent

Kellye

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds were so comfortable and staff was extremely friendly.
Stayed 1 night in Mar 2024
Response from Victoria Villareal, Guest Experience Manager on 13 Mar 2024
Thank you for taking the time to share the feedback you have. Our team works very hard to provide a welcoming, clean, and most importantly relaxing guest experience, so we are so pleased to hear this was the experience you had while staying with us.I hope that if your travel ever returns you to the Burbank area you will give us the opportunity to host you again. Sincerely,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ALL OF THE ABOVE
Stayed 1 night in Feb 2024
Response from Victoria Villareal, Guest Experience Manager on 9 Mar 2024
Thank you for taking the time to share the feedback you have. Our team works very hard to provide a welcoming, clean, and most importantly relaxing guest experience, so we are so pleased to hear this was the experience you had while staying with us.I hope that if your travel ever returns you to the Burbank area you will give us the opportunity to host you again. Sincerely,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport

10/10 Excellent

Shahrukh

Business traveller
Liked: Amenities
No complaints —- courteous and helpful staff —- restaurant food very good
Stayed 3 nights in Mar 2024
Response from Victoria Villareal, Guest Experience Manager on 7 Mar 2024
Thank you for taking the time to share the feedback you have. Our team works very hard to provide a welcoming, clean, and most importantly relaxing guest experience, so we are so pleased to hear this was the experience you had while staying with us.I hope that if your travel ever returns you to the Burbank area you will give us the opportunity to host you again. Sincerely,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Victoria Villareal, Guest Experience Manager on 7 Mar 2024
Thank you for taking the time to share the feedback you have. Our team works very hard to provide a welcoming, clean, and most importantly relaxing guest experience, so we are so pleased to hear this was the experience you had while staying with us.I hope that if your travel ever returns you to the Burbank area you will give us the opportunity to host you again. Sincerely,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport

10/10 Excellent

Agnes

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, conveniently located property, feel safe
Stayed 1 night in Mar 2024
Response from Victoria Villareal, Guest Experience Manager on 4 Mar 2024
Thank you for taking the time to share the feedback you have. Our team works very hard to provide a welcoming, clean, and most importantly relaxing guest experience, so we are so pleased to hear this was the experience you had while staying with us.I hope that if your travel ever returns you to the Burbank area you will give us the opportunity to host you again. Sincerely,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport

6/10 Okay

Scott

Liked: Staff & service
The rooms are fairly large. Carpeted. The bed was very comfortable. Upon arrival, there was no one outside to direct cars or to direct them to parking. It was unnecessarily chaotic at check-in as a result. The actual check-in and check-out were easy. Staff were friendly. Otherwise, the property meets basic expectations.
Stayed 2 nights in Feb 2024
Response from Victoria Villareal, Guest Experience Manager on 7 Mar 2024
Thank you for taking the time to share your feedback regarding your recent stay at the Los Angeles Burbank Airport Marriott. We truly appreciate your valuable insights, as they help us continuously improve our services and facilities to better serve our guests.Providing a comfortable and enjoyable experience for our guests is always our top priority, and I am pleased to learn that we met your expectations in this regard. We are also glad to hear that the check-in and check-out processes were smooth and hassle-free for you, and that our staff were friendly and accommodating throughout your stay. Your kind words will be shared with our team as recognition of their efforts in providing excellent service to our guests.I regret any inconvenience you experienced upon arrival due to the lack of staff outside to assist with parking. Your feedback is important to us, and I will be sure to address this issue with our team to ensure a smoother and more organized arrival process for our guests in the future.At the Los Angeles Burbank Airport Marriott, we strive to meet and exceed our guests' expectations, and your feedback regarding the property meeting basic expectations is appreciated. We are committed to continually enhancing our facilities and services to ensure that every guest has a pleasant and memorable stay with us.Once again, thank you for choosing to stay with us. We look forward to welcoming you back in the near future and providing you with another enjoyable experience.

8/10 Good

joaquin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Victoria Villareal, Guest Experience Manager on 27 Feb 2024
Thank you for taking the time to share the feedback you have. Our team works very hard to provide a welcoming, clean, and most importantly relaxing guest experience, so we are so pleased to hear this was the experience you had while staying with us.I hope that if your travel ever returns you to the Burbank area you will give us the opportunity to host you again. Sincerely,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport

10/10 Excellent

Vanessa

Very good service and rooms We’re very spacious.
Stayed 2 nights in Feb 2024
Response from Victoria Villareal, Guest Experience Manager on 27 Feb 2024
Thank you for taking the time to share the feedback you have. Our team works very hard to provide a welcoming, clean, and most importantly relaxing guest experience, so we are so pleased to hear this was the experience you had while staying with us.I hope that if your travel ever returns you to the Burbank area you will give us the opportunity to host you again. Sincerely,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport

8/10 Good

Vanessa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to dining options
Response from Victoria Villareal, Guest Experience Manager on 27 Feb 2024
Thank you for taking the time to share the feedback you have. Our team works very hard to provide a welcoming, clean, and most importantly relaxing guest experience, so we are so pleased to hear this was the experience you had while staying with us.I hope that if your travel ever returns you to the Burbank area you will give us the opportunity to host you again. Sincerely,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport

6/10 Okay

David

Business traveller
Liked: Cleanliness
The outside bar service was very bad. Waited 45 minutes for an order that never came. Was ignored sitting at the bar.
Stayed 1 night in Feb 2024
Response from Victoria Villareal, Guest Experience Manager on 27 Feb 2024
I apologize sincerely for the disappointing experience you had at our outside bar. Your feedback is crucial to us, and I regret that we fell short in providing you with prompt and attentive service. Waiting 45 minutes without receiving your order and being ignored at the bar is unacceptable, and I understand how frustrating this must have been for you.Please rest assured that I will address this matter with our bar staff to ensure immediate improvements are made in service efficiency and attentiveness. Your satisfaction is our priority, and we are committed to providing you with a positive experience during your time with us.If there is anything further I can assist you with or if you would like to discuss your experience in more detail, please do not hesitate to contact me directly. Thank you for bringing this issue to our attention, and we hope to have the opportunity to serve you better in the future.

2/10 Terrible

Arsen

Stayed 1 night in Feb 2024
Response from Victoria Villareal, Guest Experience Manager on 27 Feb 2024
Our team works very hard to provide a welcoming, clean, and fun guest experience and I sincerely apologize this was not the experience you had while staying with us.We are fully committed to making improvements to ensure that no guest encounters a less than satisfactory stay like yours. To help us better understand your specific concerns and address them effectively, could you please provide more detailed feedback about your recent experience?Again, I want to apologize that this was the experience you had with our property. I hope that if your travel ever returns you to the Burbank area you will give us another opportunity to earn your loyalty.

10/10 Excellent

MICHAEL, Las Vegas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Close to airport
Stayed 1 night in Feb 2024
Response from Victoria Villareal, Guest Experience Manager on 16 Feb 2024
Thank you for taking the time to share the feedback you have. Our team works very hard to provide a welcoming, clean, and most importantly relaxing guest experience, so we are so pleased to hear this was the experience you had while staying with us.I hope that if your travel ever returns you to the Burbank area you will give us the opportunity to host you again. Sincerely,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport

6/10 Okay

Yun, Kirkland

Travelled with family
Disliked: Property conditions & facilities
A lot of noise from up room.
Stayed 1 night in Feb 2024
Response from Victoria Villareal, Guest Experience Manager on 16 Feb 2024
Please know that your feedback has been taken very seriously, and we are actively addressing the situation with our management team. We are committed to ensuring that all of our guests can enjoy a peaceful and uninterrupted stay with us, and we are implementing measures to prevent similar disturbances in the future.

6/10 Okay

Cassandra

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from Victoria Villareal, Guest Experience Manager on 16 Feb 2024
Thank you for taking the time to share the feedback you have. Our team works very hard to provide a welcoming, clean, and most importantly relaxing guest experience, so we are so pleased to hear this was the experience you had while staying with us.I hope that if your travel ever returns you to the Burbank area you will give us the opportunity to host you again. Sincerely,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport

8/10 Good

deema

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Victoria Villareal, Guest Experience Manager on 16 Feb 2024
Thank you for taking the time to share the feedback you have. Our team works very hard to provide a welcoming, clean, and most importantly relaxing guest experience, so we are so pleased to hear this was the experience you had while staying with us.I hope that if your travel ever returns you to the Burbank area you will give us the opportunity to host you again. Sincerely,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport

10/10 Excellent

Jessica

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s convenient to airport and cute.
Stayed 3 nights in Jan 2024
Response from Victoria Villareal, Guest Experience Manager on 16 Feb 2024
Thank you for taking the time to share the feedback you have. Our team works very hard to provide a welcoming, clean, and most importantly relaxing guest experience, so we are so pleased to hear this was the experience you had while staying with us.I hope that if your travel ever returns you to the Burbank area you will give us the opportunity to host you again. Sincerely,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport

8/10 Good

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really like the Marriott Burbank Hotel. I feel safe there when traveling alone. They have room service available and 2 restaurants. My only complaint is that they have no gift shop and very limited vending machines. I was there for several days and ended up going to a grocery store just to have the basics in my room like water, soda and snacks.
Stayed 4 nights in Feb 2024
Response from Victoria Villareal, Guest Experience Manager on 9 Feb 2024
Thank you for taking the time to share the feedback you have. Our team works very hard to provide a welcoming, clean, and most importantly relaxing guest experience, so we are so pleased to hear this was the experience you had while staying with us.Your comment about the gift shop is noted and we will look into expanding our options at sold in the vending machines, front desk and coffee bar. Thank you for the feedback as it will help us elevate the experience for all our guests. I hope that if your travel ever returns you to the Burbank area you will give us the opportunity to host you again. Sincerely,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport

10/10 Excellent

Brianna

Stayed 1 night in Feb 2024
Response from Victoria Villareal, Guest Experience Manager on 22 Mar 2024
Thank you for taking the time to share the feedback you have. Our team works very hard to provide a welcoming, clean, and most importantly relaxing guest experience, so we are so pleased to hear this was the experience you had while staying with us.I hope that if your travel ever returns you to the Burbank area you will give us the opportunity to host you again. Sincerely,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport

10/10 Excellent

Victoria, Burien

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to the airport, clean, amenities are great
Stayed 1 night in Feb 2024
Response from Victoria Villareal, Guest Experience Manager on 6 Feb 2024
Thank you for taking the time to share the feedback you have. Our team works very hard to provide a welcoming, clean, and most importantly relaxing guest experience, so we are so pleased to hear this was the experience you had while staying with us.I hope that if your travel ever returns you to the Burbank area you will give us the opportunity to host you again. Sincerely,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport

4/10 Poor

Anthony

Stayed 1 night in Feb 2024
Response from Victoria Villareal, Guest Experience Manager on 22 Mar 2024
Our team works very hard to provide a welcoming, clean, and fun guest experience and I sincerely apologize this was not the experience you had while staying with us.We are fully committed to making improvements to ensure that no guest encounters a less than satisfactory stay like yours. To help us better understand your specific concerns and address them effectively, could you please provide more detailed feedback about your recent experience?Again, I want to apologize that this was the experience you had with our property. I hope that if your travel ever returns you to the Burbank area you will give us another opportunity to earn your loyalty.

6/10 Okay

Julianna

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Lady who answers the phone is absolutely rude. I’ve talked to her 3 times and she doesn’t listen to what you’re saying and just jumps to a conclusion before you can even finish your sentence. She has a major belittling attitude which needs to be fixed if you want people to stay at this hotel.
Stayed 1 night in Feb 2024
Response from Victoria Villareal, Guest Experience Manager on 6 Feb 2024
Good afternoon Mrs. Juliana, We are truly sorry to hear about your experiences with our phone service. Please know this is not at all reflective of our standards, and we sincerely apologize for any frustration caused. We are committed to addressing this issue.Could you please provide more details about the interactions for further investigation? Your input is valuable, and we want to ensure such instances are promptly rectified.Thank you for bringing this matter to our attention, and we look forward to your response.

8/10 Good

Naja

Liked: Cleanliness, staff & service, property conditions & facilities
We had a wonderful stay, but I encountered an issue with Expedia. Despite specifying the need for a room with a sofa bed for my children due to safety concerns, the hotel assigned a different room based on Expedia's instructions. Expedia claimed they couldn't address the room assignment, showing no accountability for the oversight. Fortunately, Tyler from the hotel demonstrated exceptional customer service by upgrading our room, ensuring a safe and comfortable stay for my family. Tyler's efforts truly made a difference, providing peace of mind during our visit.
Stayed 2 nights in Jan 2024
Response from Victoria Villareal, Guest Experience Manager on 5 Feb 2024
Thank you for taking the time to share the feedback you have. Our team works very hard to provide a welcoming, clean, and most importantly relaxing guest experience, so we are so pleased to hear this was the experience you had while staying with us.We will make sure to share your feedback with Tyler and our entire Front Office team.We hope that if your travel ever returns you to the Burbank area you will give us the opportunity to host you again. Sincerely,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport

10/10 Excellent

Shannon, Chandler

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the location, customer service & airport shuttle. But we loved how quiet & clean our room was and the concierge level lounge staff was outstanding!!! We will be back
Stayed 3 nights in Jan 2024
Response from Victoria Villareal, Guest Experience Manager on 5 Feb 2024
Thank you for taking the time to share the feedback you have. Our team works very hard to provide a welcoming, clean, and most importantly relaxing guest experience, so we are so pleased to hear this was the experience you had while staying with us.We will make sure to share your feedback with our front office, bellmen, housekeeping and lounge team members!We hope that if your travel ever returns you to the Burbank area, you will give us the opportunity to host you again. Sincerely,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport

10/10 Excellent

JESSICA

Stayed 2 nights in Dec 2023
Response from Victoria Villareal, Guest Experience Manager on 2 Feb 2024
Thank you for taking the time to share the feedback you have. Our team works very hard to provide a welcoming, clean, and most importantly relaxing guest experience, so we are so pleased to hear this was the experience you had while staying with us.I hope that if your travel ever returns you to the Burbank area you will give us the opportunity to host you again. Sincerely,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport

10/10 Excellent

Judith

Liked: Cleanliness, amenities
The staff was very friendly and professional. My room was kept clean. The restaurant had delicious food.
Stayed 4 nights in Jan 2024
Response from Victoria Villareal, Guest Experience Manager on 31 Jan 2024
Thank you for taking the time to share the feedback you have. Our team works very hard to provide a welcoming, clean, and most importantly relaxing guest experience, so we are so pleased to hear this was the experience you had while staying with us.I hope that if your travel ever returns you to the Burbank area you will give us the opportunity to host you again. Sincerely,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport