Outdoor pool, a heated pool, pool loungers

Reviews of Hilton Los Angeles/Universal City

4 out of 5
Hilton Los Angeles/Universal City
555 Universal Hollywood Dr, Universal City, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 1487 out of 2558 reviews" "
Rating 8 - Good. 558 out of 2558 reviews" "
Rating 6 - Okay. 268 out of 2558 reviews" "
Rating 4 - Poor. 146 out of 2558 reviews" "
Rating 2 - Terrible. 99 out of 2558 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Brenda

Liked: Amenities, property conditions & facilities
Nice
Stayed 1 night in Feb 2024

8/10 Good

Kevin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. $25.00 charge for the use a microwave seemed way out of place.
Stayed 1 night in Mar 2024
Response from Hilton Universal on 28 Mar 2024
Kevin, Thank you for taking the time to share your feedback! We're glad you enjoyed your stay at Hilton Universal.We understand your surprise regarding the microwave rental fee. We apologize if this wasn't clearly communicated during your booking. While microwaves aren't standard in all rooms, we do offer them upon request for a nominal fee.We're always looking for ways to improve the guest experience. We'll take your feedback into consideration to ensure our amenities and fees are transparent.In the future, if you have any questions about in-room amenities, please don't hesitate to reach out to our friendly front desk staff. They're happy to assist!Thank you again for choosing Hilton Universal. We hope to host you again soon!Sincerely,

10/10 Excellent

Icelys

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo bien
Stayed 4 nights in Mar 2024
Response from Hilton Universal on 28 Mar 2024
Icelys, Thank you for recognizing our efforts with a perfect 5-star rating on Expedia! We truly appreciate your business and hope your stay at Hilton Universal was exceptional in every way.Positive feedback like yours motivates us to keep exceeding expectations and providing unforgettable experiences. We look forward to welcoming you back again soon!Sincerely,

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved every bit of it!
Stayed 3 nights in Jan 2024
Response from Hilton Universal on 28 Mar 2024
Vanessa Thank you for the fantastic 5-star review! We're thrilled you "loved every bit of it" at Hilton Universal.Your positive feedback brightens our day and motivates our entire team to keep exceeding expectations.We look forward to welcoming you back for another unforgettable experience soon.Sincerely,

6/10 Okay

William

Stayed 3 nights in Mar 2024
Response from Hilton Universal on 28 Mar 2024
William, Thank you for staying at Hilton Universal! While we appreciate you sharing your rating, a 3-star review lets us know there's room to improve. We're committed to providing the high standards you expect from Hilton Universal. Please don't hesitate to reach out to our team directly if you'd like to discuss your experience further.Sincerely,

10/10 Excellent

Catherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely convenient to universal hollywood, shops and restaurants.
Stayed 3 nights in Mar 2024
Response from Hilton Universal on 28 Mar 2024
Catherine, Thank you for the fantastic 5-star review! We're thrilled to hear our convenient location near Universal Hollywood, shops, and restaurants made your stay even more enjoyable.At Hilton Universal, we strive to provide a seamless experience for exploring all that Universal City has to offer. We're happy to be your home base for adventure!We look forward to welcoming you back soon!Sincerely,

8/10 Good

Jandee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location with universal studio is awesome
Stayed 2 nights in Mar 2024
Response from Hilton Universal on 27 Mar 2024
Jandee, Thank you for taking the time to leave a review and for recognizing our unbeatable location! We strive to provide easy access to the magic of Universal Studios Hollywood, right at your doorstep.We're thrilled you enjoyed your stay at Hilton Universal and hope you had a chance to experience all the excitement Universal Studios has to offer.We look forward to welcoming you back for another stay in the heart of the action!Sincerely,

2/10 Terrible

Liliana

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I didn't like how much I paid for horrible beds
Stayed 6 nights in Mar 2024
Response from Hilton Universal on 28 Mar 2024
Liliana, Thank you for reaching out about your recent stay at Hilton Universal. We sincerely apologize that the comfort of our beds fell short of your expectations. Guest satisfaction is our top priority, and we take feedback about our accommodations very seriously. We'd love to learn more about your specific concerns with the beds to ensure they're addressed promptly.We'd appreciate the opportunity to regain your trust and offer a more restful stay in the future.Sincerely,

8/10 Good

Zoe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Hilton Universal on 28 Mar 2024
Zoe, Thank you for taking the time to leave a 4-star rating for your recent stay at Hilton Universal! While we always strive for 5-star experiences, your feedback is valuable to us.To help us continuously improve, we'd love to hear more about your stay. We look forward to welcoming you back to Hilton Universal soon!Sincerely,

10/10 Excellent

Edgar

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
All stuff are nice
Stayed 2 nights in Mar 2024
Response from Hilton Universal on 27 Mar 2024
Edgar, Thank you for recognizing our efforts with a perfect 5-star rating on Expedia! We're delighted you had a wonderful stay at Hilton Universal.We hope to welcome you back soon!Sincerely,

10/10 Excellent

Grace

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hilton Universal on 28 Mar 2024
Grace, Thank you for recognizing our efforts with a perfect 5-star rating on Expedia! We truly appreciate your business and hope your stay at Hilton Universal was exceptional in every way.We look forward to welcoming you back again soon!Sincerely,

10/10 Excellent

Mirela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Hilton Universal on 28 Mar 2024
Mirela, Thank you for leaving a perfect 5-star rating for your recent stay at Hilton Universal! We strive to provide exceptional experiences, and your positive feedback lets us know we're on the right track.We'd love to hear more about what made your stay so enjoyable! In the meantime, we look forward to welcoming you back again soon!Sincerely,

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Hilton Universal on 27 Mar 2024
Stephanie, We're delighted to see your perfect 5-star rating on Expedia! Thank you for choosing Hilton Universal.We hope you had a memorable stay and would love to welcome you back soon!Sincerely,

10/10 Excellent

kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Seafood buffet was bomb
Stayed 1 night in Mar 2024
Response from Hilton Universal on 27 Mar 2024
Kevin, We're so glad you enjoyed our seafood buffet! "Bomb" is exactly the word we love to hear! We pride ourselves on offering a delicious selection of fresh seafood, and it sounds like you hit the spot.Thanks for the stellar 5-star Expedia rating - that makes our day! We hope to see you back soon at Hilton Universal for another fantastic stay.Warm regards,

10/10 Excellent

ELVIA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was amazing for universal studios
Stayed 1 night in Mar 2024
Response from Hilton Universal on 27 Mar 2024
Elvia, Thank you for taking the time to leave a perfect 5-star rating for your recent stay at Hilton Universal! We're thrilled to hear you had a fantastic experience.Positive reviews like yours motivate our team to continually strive for excellence.We look forward to welcoming you back for another unforgettable stay at Hilton Universal!Sincerely,

10/10 Excellent

Brad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hilton Universal on 27 Mar 2024
Brad, Thank you for the fantastic 5-star rating! We're thrilled you had a wonderful experience at Hilton Universal.We hope you'll return soon and create more unforgettable memories with us.Kind regards,

6/10 Okay

DARWIN

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
I did not like that I paid over $1200 for 3 nights and yet I have to get my own towels and washcloths, empty my own trash, call to get supplies etc. They need to offer housecleaning ever day when you pay this much for a hotel! Nice hotel but be prepared to do your own housecleaning , no day off from housework here!
Stayed 3 nights in Mar 2024
Response from Hilton Universal on 22 Mar 2024
Darwin, Thank you for your honest feedback. We understand your disappointment regarding housekeeping services during your stay.We appreciate you bringing this matter to our attention. Please rest assured that we will be addressing this with our team to ensure it does happen again. We appreciate your kind words about the hotel itself and hope you'll consider staying with us again so that we can redeem ourselves and provide a memorable stay. Sincerely,

10/10 Excellent

Teri Allison

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Hilton Universal on 22 Mar 2024
Teri, Thank you for taking the time to leave a perfect 5-star review! We're thrilled to hear you had a fantastic experience at Hilton Universal.We look forward to welcoming you back to Hilton Universal soon!Sincerely,

10/10 Excellent

Monica, Lemon grove

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked this hotel. I was in the 21st floor and the view was great. The room was spacious and comfortable. The AC in the room did not work and would get hot during the night, but was manageable. Overall, my experience was great. I would definitely stay here again when I am in the area.
Stayed 2 nights in Mar 2024
Response from Hilton Universal on 20 Mar 2024
Monica, We're thrilled you enjoyed the spacious comfort of your 21st-floor room and the stunning views it offered.We sincerely apologize for the inconvenience caused by the malfunctioning AC unit. Maintaining guest comfort is our top priority, and we'll investigate this issue further to ensure it's resolved before your next visit.We appreciate your understanding and are delighted to hear you'd stay with us again. We look forward to welcoming you back for another exceptional experience!Sincerely,

10/10 Excellent

Brandon, Glendale

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The closest hotel you can get to Universal Studios. Its a short walk over a ped bridge, and they offer a shuttle. Staff was extremely friendly. Every employee i interacted with was very nice and friendly. Be warned parking was $45 a night,.
Stayed 2 nights in Mar 2024
Response from Hilton Universal on 20 Mar 2024
Brandon, Thank you for choosing Hilton Universal City! We're thrilled to hear our location was perfect for your Universal Studios visit and are glad you were able to take advantage of the shuttle service. We appreciate your kind words about our friendly staff. We take pride in delivering exceptional service, and we're glad it showed during your stay.Kind regards,

10/10 Excellent

Juliana

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful! Great customer service!
Stayed 4 nights in Mar 2024
Response from Hilton Universal on 20 Mar 2024
Juliana,Thank you for taking the time to share your wonderful experience at Hilton Universal Hollywood! We strive to provide exceptional customer service, and we're thrilled to hear our team exceeded your expectations.We appreciate your kind words and look forward to welcoming you back soon!Sincerely,

10/10 Excellent

Eric, Happy Valley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Hilton Universal on 20 Mar 2024
Eric, Thank you for the incredible 5-star rating! We're thrilled you had a fantastic stay at Hilton Universal Studios.Warmly,

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The person that checked me in kiddos to him… excellent service!
Stayed 3 nights in Mar 2024
Response from Hilton Universal on 12 Mar 2024
Jose, We appreciate your kind words and look forward to serving you in the future!

10/10 Excellent

Mikayla

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was the perfect location for Universal Studios. We loved our room and the view that was offered. The front desk staff was pleasant, but the bell hop, and valet team were TOP NOTCH. So nice and helpful! We got the 1 king bed sofa bed corner suite with the Universal Park view. Our bedroom was beautiful, the bed was comfy, but the pull out sofa bed for my kids was terrible. We get rooms like this at all different hotels and this was the worst one! The mattress was so thin that the springs were almost poking through :( I think this needs to be addressed since most people use this as a family sleeping option.
Response from Hilton Universal on 12 Mar 2024
Mikayla, We are happy to see you enjoyed our park proximity. Please accept our apologies regarding the lapse of service you experienced with our bell staff. Thank you for bringing your concerns to our attention so that we can address them with our team!

8/10 Good

Evette

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Na
Stayed 2 nights in Mar 2024
Response from Hilton Universal on 12 Mar 2024
Evette, Thank you for rating your visit. We look forward to serving you in the future!

6/10 Okay

Bruce, Redmond

Travelled with family
Liked: Cleanliness, staff & service
The rooms are little outdated. Very few outlets to charge USB devises. Also one mirror available is in bathroom. Should have atleast one more in bedroom, since youay be unable to enter bathroom due to kids.
Stayed 2 nights in Mar 2024
Response from Hilton Universal on 12 Mar 2024
Bruce, Thank you for bringing your concerns to our attention. Your feedback is greatly appreciated and has been shared with our management team. We hope to have the opportunity to deliver a better experience on a return visit.

8/10 Good

Savannah

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our overall stay at the Hilton was great! There were some things that could have made our stay better though. There was an error that was made by the reservation staff that caused a terrible headache before we even arrived or checked in. After a few phone calls, it ended up being settled & we had no issues once we checked in. As for the room, I did expect to be more wowed for the price. The air conditioner did not work properly. The curtains were not blackout so the sun shown through brightly in the morning. Parking fees were high & they also charge for wifi. On the other hand, the bed was very comfortable. The pool was open until midnight & the room service was delicious! You cannot get a closer hotel to Universal Studios! I would definitely stay here again!
Stayed 4 nights in Mar 2024
Response from Hilton Universal on 12 Mar 2024
Savannah, Thank you for rating your recent stay. We appreciate your comments and constructive criticism as it is through this feedback that we know how we are doing and where improvement is needed. We will make sure to share your feedback with our team!

10/10 Excellent

omar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and very helpful staff
Stayed 3 nights in Mar 2024
Response from Hilton Universal on 12 Mar 2024
Omar, We appreciate your kind words and look forward to serving you in the future!

10/10 Excellent

sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was very spacious, comfortable and quiet. I would say that the best thing about this hotel, are the staff. All so friendly, nothing is too much trouble. Would definitely recommend.
Stayed 3 nights in Mar 2024
Response from Hilton Universal on 7 Mar 2024
Sarah, Thank you for providing feedback on your recent experience. We take pride in providing a clean and comfortable space, so our team appreciates that you noticed. We look forward to seeing you again soon!

10/10 Excellent

Armand

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very helpful. Probably the most helpful from all of our hotel experiences actually. Would definitely go there again.
Stayed 3 nights in Feb 2024
Response from Hilton Universal on 6 Mar 2024
Armand, We are pleased to hear we continue to provide outstanding service. Thank you for your kind words. We look forward to hosting you in the future.

10/10 Excellent

Shameka, Herndon

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent walking distance to Universal, great breakfast buffet, and clean rooms. 5 stars.
Stayed 2 nights in Feb 2024
Response from Hilton Universal on 6 Mar 2024
Shameka, Thank you for the 5-star rating! We look forward to serving you in the future.

10/10 Excellent

Jocelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it here and the staff is excellent !
Stayed 4 nights in Feb 2024
Response from Hilton Universal on 6 Mar 2024
Jocelyn, We are happy to see that you had a 5-Star experience! We will share this with our team to let them know how we are doing.

8/10 Good

Paulo Cesar

Stayed 2 nights in Mar 2024
Response from Hilton Universal on 27 Mar 2024
Paulo, Thank you for your 4-star rating! We appreciate you taking the time to recognize our efforts.If you'd like to share any specific details about your stay, please don't hesitate to reach out. We're always looking for ways to enhance the guest experience at Hilton Universal.We hope to welcome you back soon for a 5-star stay!Sincerely,

8/10 Good

Andrew

Travelled with family
Overall very nice. If going to universal; the shuttle is very convenient.
Stayed 3 nights in Feb 2024
Response from Hilton Universal on 6 Mar 2024
Andrew, Thank you for rating your stay! We look forward to serving you in the future.

10/10 Excellent

Donabel, San Diego

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hilton Universal on 6 Mar 2024
Donabel, Thank you for the 5-star rating! We look forward to serving you in the future.

10/10 Excellent

lupe, Porterville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was easy and the staff was very friendly
Stayed 1 night in Mar 2024
Response from Hilton Universal on 6 Mar 2024
Lupe, We are happy to see that you had a 5-Star experience! We will share this with our team to let them know how we are doing.

10/10 Excellent

Cindy M, Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful location to universal studios, plus bonus of shuttle for when you’re tired or rainy. Clean and comfortable.
Stayed 4 nights in Feb 2024
Response from Hilton Universal on 6 Mar 2024
Cindy, Thank you for providing feedback on your recent experience. We take pride in providing a clean and comfortable space, so our team appreciates that you noticed. We look forward to seeing you again soon!

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hilton Universal on 6 Mar 2024
Kathy, Thank you for the 5-star rating! We look forward to serving you in the future.

10/10 Excellent

Heidi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super quiet and easy to find
Stayed 1 night in Feb 2024
Response from Hilton Universal on 6 Mar 2024
Heidi, We are happy to see that you had a 5-Star experience! We will share this with our team to let them know how we are doing.

6/10 Okay

wensheng

Stayed 2 nights in Feb 2024
Response from Hilton Universal on 21 Mar 2024
Wensheng, Thank you for taking the time to leave a review. While we're disappointed we didn't exceed your expectations on this visit. We would love to hear on how we could have improved your stay to help us improve on future visits. We encourage you get get in contact with us at your earliest convenience.Sincerely,

8/10 Good

Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very nice hotel. The distance to universal was great. We walked everyday, but there is also a shuttle you can take. I would have given this hotel five stars, but everything was so expensive. My husband bought a 20 oz soda from the desk and it was almost $8.
Stayed 3 nights in Feb 2024
Response from Hilton Universal on 28 Feb 2024
Sarah, Thank you for taking the time to review your visit. We appreciate your feedback as we continue to review our pricing accordingly.

10/10 Excellent

Bakhtiyori

Stayed 2 nights in Feb 2024
Response from Hilton Universal on 20 Mar 2024
Bakhtiyori, Thank you for the incredible 5-star rating! We're thrilled you had a fantastic stay at Hilton Universal Studios. Come back and see us again soon!Warmly,

8/10 Good

Melanie Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Hilton Universal on 28 Feb 2024
Malanie, Thank you for taking the time to rate us. We look forward to welcoming you back!

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel very clean and convenient location.
Stayed 1 night in Feb 2024
Response from Hilton Universal on 27 Feb 2024
Jessica, Thank you for providing feedback on your recent experience. We take pride in providing a clean and comfortable space, so our team appreciates that you noticed. We look forward to seeing you again soon!

6/10 Okay

Soong Che Chao

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Difficult to access WiFi
Stayed 1 night in Feb 2024
Response from Hilton Universal on 27 Feb 2024
Soong, We are sorry to hear you experienced issues connecting to WiFi. Please accept our apologies for the inconvenience this caused you. Thank you for bringing this up to our attention.

4/10 Poor

Simone

Stayed 2 nights in Feb 2024
Response from Hilton Universal on 21 Mar 2024
Simone, Thank you for taking the time to leave a review. We're disappointed to learn your recent stay at Hilton Universal wasn't a 5-star experience.We'd appreciate the opportunity to learn more about your experience and encourage you to connect with us! Sincerely,

10/10 Excellent

Sergio

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
I like how close it was to Universal Stuidos. Anytime i had a question staff were very kind and helpful
Stayed 3 nights in Feb 2024
Response from Hilton Universal on 27 Feb 2024
Sergio, Thank you for highlighting our staff. We made sure to share this feedback with management to give them the recognition that they deserve!

10/10 Excellent

Laura Mariana

Stayed 1 night in Feb 2024
Response from Hilton Universal on 21 Mar 2024
Laura, Thank you for taking the time to leave a perfect 5-star rating for your recent stay at Hilton Universal! We're thrilled to hear you had a fantastic experience.Positive reviews like yours motivate our entire team to continue providing exceptional service and creating memorable moments for our guests.We invite you to return soon and explore all that Hilton Universal and the surrounding area have to offer.Sincerely,

10/10 Excellent

Millie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at the Hilton was great. The staff were very friendly and the rooms were comfortable. The hotel is very close to Universal Studios and Universal City, easily walkable.
Stayed 3 nights in Feb 2024
Response from Hilton Universal on 27 Feb 2024
Millie, We are happy to see you enjoyed our proximity to the theme park. Thank you for rating your stay. We look forward to hosting you again in the future.

10/10 Excellent

Sara

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from Hilton Universal on 27 Feb 2024
Sara, Thank you for the 5-star rating! We look forward to serving you in the future.