This hotel was the perfect location for Universal Studios. We loved our room and the view that was offered. The front desk staff was pleasant, but the bell hop, and valet team were TOP NOTCH. So nice and helpful! We got the 1 king bed sofa bed corner suite with the Universal Park view. Our bedroom was beautiful, the bed was comfy, but the pull out sofa bed for my kids was terrible. We get rooms like this at all different hotels and this was the worst one! The mattress was so thin that the springs were almost poking through :( I think this needs to be addressed since most people use this as a family sleeping option.