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The entire staff, including but not limited to Elise, Ade, Greg, Aj, Kiera, Morena & Parth were amazing. They all were very accommodating and helpful. They all work very hard on maintenance and cleanliness. I would stay here again! Thank you to all the new friends i made on this leg of my journey!
no privacy curtains as pictured/described. which as a solo female in a room with 7 men, uncomfortable as anything. huge wads of chewing gum on wall just painted over. 1 sink to 4 (disgusting pee covered) toilets. where are you supposed to brush your teeth etc. toilets also on different floor to rooms. Make you pay deposit for key, but then don't pay it back as promised despite emailing to chase up.
Woke up with bites all over my hands, legs, feet and neck.
Also the woman at the bar/reception was not at all friendly or welcoming and seemed to just want to get us in and out. At breakfast she got my order wrong even after writing it down, expressed annoyance when I ordered my drink seperately from mine and my friends food order and responded with rudeness when I asked if they had something... "if we had that I would have offered it to you"
Not impressed.
Harry
Stayed 2 nights in Sep 2023
Response from ess on 2 Oct 2023
We are sincerely sorry for your experience. Unfortunately based on the nature of the business this is something that we are unable to prevent from happening. As bedbugs latch onto peoples luggage etc and we are a hostel. However the rooms have now been fumigated. And we treat the rooms often due to the influx of guests.Also would like to apologise for your interraction with the staff please could you confirm any details in regards to this staff member. Thank you
Sincere apologies. Due to the nature of the business this is an issue that is hard for us to prevent. as the bed bugs latch onto people and their luggage. However the room has no been treated. sorry again
I had an extremely unpleasant experience at your hostel. The bed bugs were rampant, making it impossible for me to sleep throughout the night. This has left me extremely disappointed and dissatisfied with my stay.
Verified traveller
Stayed 1 night in Aug 2023
Response from ess on 2 Oct 2023
Sincere apologies. Due to the nature of the business this is an issue that is hard for us to prevent. as the bed bugs latch onto people and their luggage. However the room has no been treated. sorry again
It’s cute, a little old with creaky loud stairs. Has a fridge and microwave to use which is nice and loose to the metro station and buses. The staff are amazing and very helpful
Good value for the money. Clean and friendly, good access to public transportation. Very basic. Could use a table or anything to put luggage on just to organize one's things. Comforter in pitiful condition.
First off, they do not have towels (even the ones you can rent from them). There was also no clear ventilation/ac system in the room, so the window was open the whole night and the temperature in the room fluctuated a lot. The front desk is not 24hours, so when we had to checkout at 9am (they were supposedly open) they were still closed and there was no proper checkout system. We also checked out a day earlier and no one bothered
to explain our options in terms of refunding or if they were not able to refund at all. Overall, awful customer service and would not recommend to stay there.
Krish Inka
Stayed 2 nights in Apr 2022
Response from Book a Bed Hostels on 3 May 2022
Hi Krish Inka,
Sorry that you didn't enjoy your stay, however the information you've written is incorrect.
We do have towels that you can rent from us, this is written on the information sheet you are given at the start of your stay. If you decide to check out a day early we cannot refund as this is your decision, this is explained in the terms and conditions when you book the room. Guests are also welcome to come and ask us questions at reception whenever it is open, and we will do our best to help.
Many thanks,
Book a Bed Hostels
The hostel was clean, quiet, and had all the facilities that served my purposes.
I had booked last minute so that complicated things a bit, but the concierge worked hard to get me checked in at a timely manner
This place smelled so terrible I couldn't even sit inside while booking a new hotel. I refused to stay here. The place feels nasty & looks poorly cared for. No staff will be there until after 2pm. A cleaning lady saw me wondering the halls & offered no help other than, Hey what do you need.
Well it wasn't horrible, the staff is super nice and they were really welcoming. The windows in the double bed room I was staying in with my boyfriend did not want to close. The showers didn't really work well, either too warm or too cold. The toilets were a little dirty and didn't have toilet paper. Beds were clean and comfortable and the room overall did serve it's purpose. Don't think I will be coming back again though but I do think it's a decent place to stay at if you aren't staying for long.
Hello,
I made a mistake and and I ended up booking the wrong hostel. I'm a foreigner and I can't speak the language very well. please would it be possible to refund the amount paid?
Thank you very much.
Confirmation Number 9181086452574.