Interior

Reviews of Thistle London Hyde Park Kensington Gardens

4 out of 5
Thistle London Hyde Park Kensington Gardens
104 Bayswater Road, London, England

Reviews

8.0

Very good

Rating 10 - Excellent. 384 out of 1004 reviews" "
Rating 8 - Good. 376 out of 1004 reviews" "
Rating 6 - Okay. 144 out of 1004 reviews" "
Rating 4 - Poor. 59 out of 1004 reviews" "
Rating 2 - Terrible. 41 out of 1004 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jesse, Joplin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thought this property was great for a week long stay. Was close to the subway, a convenience store right on the corner, safe and walkable. Great location.
Stayed 6 nights in Mar 2024
Response from Rupok on 27 Mar 2024
Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you found our property to be ideal for your week-long stay.It's wonderful to know that our proximity to the subway, as well as the convenience of having a store nearby, added to the convenience of your stay. Ensuring our guests feel safe and comfortable is always a top priority, and we're delighted that you felt secure and found the area walkable.Our location is indeed one of our standout features, and we're glad it contributed to making your stay enjoyable. We appreciate your kind words and are grateful for your feedback.Should your travels bring you back to the area, we would be honored to welcome you again for another great stay. If there's anything we can do to make your next visit even more memorable, please don't hesitate to let us know. Thank you once again for choosing to stay with us!

10/10 Excellent

Alan

Travelled with partner
Location and view overlooking Kensington Gardens. Room. Convenience. Quiet. Good value. Some fine staff.
Stayed 9 nights in Mar 2024
Response from Rupok on 26 Mar 2024
Thank you for sharing your positive feedback with us! We're delighted to hear that you enjoyed the location and the view overlooking Kensington Gardens. It's fantastic that you found the room convenient, quiet, and offering good value for your stay.We're also glad to know that you encountered some fine staff during your visit. Providing exceptional service is something we take pride in, and we'll be sure to pass along your compliments to our team members.If there's anything else we can do to enhance your experience or if you have any further feedback to share, please don't hesitate to let us know. We look forward to welcoming you back again in the future.Warm regards,Reception Team

10/10 Excellent

Eimear

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 3 nights in Mar 2024
Response from Rupok on 23 Mar 2024
I'm glad you liked the response! If you have any more questions or need further assistance, feel free to ask. Have a great day!

8/10 Good

Renee, Leicester

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
Hotel was fine. The room didn’t have many amenities for example: hand soap in the bathroom, cups, kettle. I booked for two people and was only given one bottle of complimentary water which is not what you’d expect from a 4 star hotel. I did find that it was quite noisy from other guests coming in and out the corridor. Staff were lovely and the room was clean
Stayed 1 night in Mar 2024
Response from Rupok on 23 Mar 2024
Thank you for taking the time to share your feedback with us. While we're glad to hear that you found our staff lovely and the room clean, we apologize for any inconvenience you experienced regarding the lack of amenities and noise disturbances. Providing a comfortable and enjoyable stay for our guests is our top priority, and we're sorry that we fell short of your expectations in this regard. Your comments have been noted, and we will address them with our team to ensure that we improve in these areas. We appreciate your valuable feedback and hope to have the opportunity to welcome you back for a better experience in the future. If there's anything else we can assist you with, please don't hesitate to reach out.

10/10 Excellent

Doreen

Liked: Cleanliness, staff & service, property conditions & facilities
great!
Stayed 2 nights in Mar 2024
Response from Rupok on 23 Mar 2024
Thank You

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to Queensway underground. Gave us early checkin without additional fees. Staff friendly and helpful.
Stayed 3 nights in Mar 2024
Response from Muhammad on 13 Mar 2024
Dear Karen,Thank you for your review.We are happy to see that you enjoyed your stay with us and our guest's satisfaction, which motivates us.Have a nice day.

8/10 Good

Becky

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot to hop on and hop off.
Stayed 2 nights in Feb 2024
Response from Rupok on 8 Mar 2024
Dear Guest,Thank you for taking the time to review us.Kind regards, Rupok

10/10 Excellent

stewart

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location 2 tube lines nearby and opposite Hyde park
Stayed 1 night in Mar 2024
Response from Rupok on 9 Mar 2024
Dear Stewart,Thank you for taking the time to share your positive experience with us! We're delighted to hear that you enjoyed our great location, with the convenience of having two tube lines nearby and the beautiful Hyde Park just across the street.At [Your Establishment], we strive to provide our guests with a convenient and comfortable experience, and we're pleased to know that our location added value to your stay. Hyde Park's proximity offers a fantastic opportunity for leisurely strolls and enjoying the natural beauty right at our doorstep.We appreciate your kind words and look forward to welcoming you back on your next visit. If there's anything specific you'd like to share or if you have any suggestions for improvement, please feel free to reach out. Your feedback is invaluable to us.Thank you once again for choosing [Your Establishment]. We hope to have the pleasure of hosting you again in the future.Warm regards,Rupok

10/10 Excellent

John, Granite Falls

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Rupok on 8 Mar 2024
We appreciate your comments and look forward to welcoming you back for another enjoyable experience.Thank you for choosing our hotel!

6/10 Okay

Samer

Travelled with family
Disliked: Staff & service, property conditions & facilities
size of the room was less than expected for the price . heater was not working and hotel has to provide a portable heater.
Stayed 2 nights in Feb 2024
Response from Rupok on 8 Mar 2024
We apologize for the inconvenience you experienced during your stay. It's regrettable that the room size was not up to your expectations, and we're sorry for any discomfort caused by the non-functioning heater. Providing a portable heater was a proactive solution, but we understand this is not the ideal experience. Your feedback is valuable, and we'll address these issues to enhance our guests' overall comfort. If there's anything else you'd like to share or if there's a way we can make it up to you, please let us know. We appreciate your understanding and hope to welcome you back for an improved experience in the future.

10/10 Excellent

Lisa

Liked: Staff & service, property conditions & facilities
Great hotel in a good location, very close to bus stop and tube statio. Will definitely stay again
Stayed 4 nights in Feb 2024
Response from Rupok on 8 Mar 2024
Thank you for your positive feedback! We're delighted to hear that you had a great experience at our hotel and found the location convenient. It's wonderful to know that you plan to stay with us again. We look forward to welcoming you back and ensuring another enjoyable stay. If there's anything specific you loved or any suggestions for improvement, feel free to share. Thank you for choosing our hotel!

8/10 Good

Elizabeth

Travelled with partner
Excellent location, clean and quiet room, really lovely breakfast with very friendly staff. Particularly good breakfast staff service from ? Soliboy.
Stayed 1 night in Feb 2024
Response from Rupok on 23 Feb 2024
Dear Elizabeth,Thank you for taking the time to share your positive experience with us! We're delighted to hear that you enjoyed your stay and that several aspects of your visit stood out.It's wonderful to know that you found our location excellent and that your room was clean and quiet. We're especially pleased to hear that you had a delightful breakfast experience with very friendly staff, and we appreciate your recognition of Chiboy's excellent service. We'll make sure to pass along your kind words to him.Your feedback is invaluable, and it motivates us to continue providing exceptional service. We're grateful for your choice to stay with us and look forward to the opportunity to welcome you back in the future. If there's anything specific you enjoyed or if you have any suggestions for improvement, please feel free to let us know.Safe travels, and we hope to see you again soon!Best regards,Rupok

10/10 Excellent

Alison

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, right opposite Hyde Park/Kensington Gardens. Two tube stations within 10 min walk - Queensway & Bayswater. Safe place to walk around, with plenty of places to eat within a 10 minute walk. Everything you need in the hotel and friendly staff.
Stayed 2 nights in Feb 2024
Response from Rupok on 13 Feb 2024
Dear Alison,Thank you for taking the time to share your positive experience with us! We are delighted to hear that you found our hotel to be great, especially with its prime location right opposite Hyde Park/Kensington Gardens. It's wonderful that you found the proximity to two tube stations, Queensway and Bayswater, convenient for your travels.We're pleased to know that you felt the area was safe to walk around and that there were plenty of dining options within a 10-minute walk. It's always our aim to provide a comfortable and convenient stay for our guests.We appreciate your kind words about our hotel amenities and the friendliness of our staff. Your feedback is valuable to us, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future. If there's anything specific you loved or any suggestions you have, feel free to let us know. Thank you again for choosing our hotel!

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very impressed with the checkin staff and my room at the back was lovely and a bonus very quiet.
Stayed 2 nights in Feb 2024
Response from Rupok on 6 Feb 2024
Dear ClaireWe are absolutely thrilled to receive your positive feedback about our check-in staff and your experience in the room. Thank you for taking the time to share your impressions with us!It's wonderful to hear that our check-in staff left a lasting impression on you. We believe in the importance of warm and welcoming service, and we're delighted that our team could contribute to the positive start of your stay.We're also pleased that your room at the back met your expectations and provided a quiet and pleasant environment. Creating a peaceful and comfortable atmosphere is one of our top priorities, and it's fantastic to know that we succeeded in this regard.We will make sure to share your comments with our staff, as it's always uplifting for them to hear when their efforts are appreciated. Your feedback serves as motivation for us to continue delivering excellent service to all our guests.Thank you once again for choosing our hotel, and we look forward to the opportunity of welcoming you back in the future. If there's anything specific you loved about your stay that you'd like us to highlight to our staff, please feel free to share more details.Best Regards,Rupok

10/10 Excellent

Emily

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the room, it was tidy and a great view.
Stayed 1 night in Jan 2024
Response from Rupok on 31 Jan 2024
Thank you for your positive feedback! We're delighted to hear that you loved the room, found it tidy, and enjoyed the great view. We strive to provide a comfortable and enjoyable experience for our guests. If there's anything specific you loved or any suggestions you have, feel free to share. We look forward to welcoming you back in the future!

4/10 Poor

Alistair

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Jan 2024
Response from Rupok on 20 Jan 2024
Thank you for taking the time to share your feedback on your recent stay at our hotel. And Thank you for choosing to stay with us.Warm regards,

10/10 Excellent

Nikolaos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good position opposite Kensington Gardens.Close to the Tube network and bus stops on Bayswater Road.A short walk to shops,cafe's and restaurents.Supermarket on street level of hotel.
Stayed 2 nights in Jan 2024
Response from Rupok on 14 Jan 2024
Thank you for taking the time to share your positive experience and highlight the convenient aspects of our location. We're thrilled to hear that our proximity to Kensington Gardens, the Tube network, and bus stops on Bayswater Road added to your overall satisfaction. It's great to know that you found the nearby shops, cafes, and restaurants easily accessible, making your stay even more enjoyable.Additionally, we're pleased to offer the convenience of a supermarket on the street level of the hotel to cater to your immediate needs. We appreciate your feedback and hope to continue providing you with a comfortable and well-located experience in the future. If you have any specific recommendations or if there's anything else we can do to enhance your next stay, please feel free to let us know. We look forward to welcoming you back!

8/10 Good

JOHN

Liked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Muhammad on 29 Dec 2023
Dear John,Thank you so much for taking the time to let us know how your stay was. I am delighted that everything was to your liking, and we created such a good impression. I hope we will see you many times again in the future.Regards,Duty Manager

8/10 Good

Kwok Wing

Stayed 1 night in Dec 2023
Response from Muhammad on 29 Dec 2023
Dear Kwok Wing,Thank you so much for taking the time to let us know how your stay was. I am delighted that everything was to your liking, and we created such a good impression. I hope we will see you many times again in the future.Regards,Duty Manager

10/10 Excellent

Mandy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good for the price point, very happy to recommend…
Stayed 1 night in Dec 2023
Response from Muhammad on 29 Dec 2023
Thank you for taking the time to share your feedback with us. I was overjoyed to see that you were able to indulge in our hotel experience, and I was happy to hear that you were comfortable and happy throughout your stay.Thank you once again.Regards,Duty Manager

10/10 Excellent

Hannah

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for a short stay
Very clean hotel, nice location and perfect for a night in the capital, staff were helpful and friendly
Stayed 1 night in Dec 2023
Response from Muhammad on 29 Dec 2023
Dear Hannah,Thank you ever so much for taking the time to recognise our amazing team. It’s wonderful to know our staff has really stepped up the hospitality and helpfulness throughout the visit. Your comments have been shared with the teams to continue to inspire such great service and attention!Regards,Duty Manager

10/10 Excellent

evie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Second time staying here and it won’t be the last staff are friendly rooms are clean and comfy.
Stayed 3 nights in Dec 2023
Response from Muhammad on 29 Dec 2023
Dear Evie,Thank you ever so much for taking the time to recognise our amazing team. It’s wonderful to know our staff has really stepped up the hospitality and helpfulness throughout your visit. Your comments have been shared with the teams to continue to inspire such great service and attention!RegardsDuty Manager

8/10 Good

Dianna

Travelled with family
Liked: Cleanliness, staff & service, amenities
It was ok deluxe room not exactly deluxe in my opinion
Stayed 3 nights in Dec 2023
Response from Muhammad on 29 Dec 2023
Dear Dianna,Thank you for taking the time and writing a review for us. I am sorry our deluxe room category did not satisfy your liking, but we do have upgraded room categories available at the property. Please let us know the next time you are here so we can try to accommodate you as much as we can.Regards,Duty Manager

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Muhammad on 16 Dec 2023
Dear Sharon,Thank you for taking the time to write a review for your latest stay at Thistle Ken Gardens.We are happy that you enjoyed your stay with us and we left a good impression for you.Regards

4/10 Poor

Matthew

Business traveller
Disliked: Property conditions & facilities
The main smoking area is also the entrance to the building. Checkin took longer than usual, only person manning reception could not check someone in, and had to find someone. I don't mind a little wait but it was also fiercely panic attack inducingly hot. The room was tired with many bodges evident. Not one usb charging point. Desk is hard to use as the kettle has been placed in a draw taking up most of the leg room,.not good for a business traveler. Plus point, it was quiet and the shower was good.
Stayed 1 night in Dec 2023
Response from Muhammad on 29 Dec 2023
Dear Mathew,Thank you for choosing Thistle Kensington Gardens during your latest visit to London. We thrive on providing excellent service to all our guests; therefore, we are deeply concerned to hear about the issues you faced during your last stay with us. These are rare occurrences, and our management team will ensure that the matter is addressed to the relevant departments as a matter of priority to avoid similar occurrences in the future. I hope you give us another chance so we can make it up-to your expectations, and please let us know the next time you visit us.Regards, Duty Manager

8/10 Good

lou

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Muhammad on 5 Dec 2023
Dear Guest,Thank you so much for taking the time to let us know how your stay was. I am delighted that everything was to your liking, and we created such a good impression. I hope we will see you many times again in the future.

10/10 Excellent

Laura

Stayed 1 night in Dec 2023
Response from Muhammad on 5 Dec 2023
Dear Laura,Thank you so much for taking the time to let us know how your stay was. I am delighted that everything was to your liking, and we created such a good impression. I hope we will see you many times again in the future.

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location opposite Hyde Park and easy walking distance of both Queensway and Bayswater tube stations. Very comfortable room too.
Stayed 1 night in Nov 2023
Response from Muhammad on 30 Nov 2023
Thank you for taking the time to share your feedback with us. I was overjoyed to see that you were able to indulge in our hotel experience, and I was happy to hear that you felt relaxed and comfortable throughout your stay.

8/10 Good

Alison

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location close to the tube and the park If you wanted to walk to Knightsbridge. Clean hotel good breakfast. Would stay again
Stayed 2 nights in Nov 2023
Response from Muhammad on 30 Nov 2023
Dear Alison,Thank you for taking the time to share your feedback with us. I was overjoyed to see that you were able to indulge in our hotel experience, and I was happy to hear that you felt relaxed and comfortable throughout your stay.

10/10 Excellent

Lynne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location easy access to the tube and the park
Stayed 1 night in Nov 2023
Response from Muhammad on 30 Nov 2023
Dear Lynne,Thank you for taking the time to share your feedback with us. I was overjoyed to see that you were able to indulge in our hotel experience, and I was happy to hear that you felt relaxed and comfortable throughout your stay.

6/10 Okay

Nicholas

Stayed 1 night in Nov 2023
Response from Muhammad on 29 Dec 2023
Dear Nicholas,Thank you for taking the time to write a review for us.Regards

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Muhammad on 30 Nov 2023
Thank you for taking the time to share your feedback with us. I was overjoyed to see that you were able to indulge in our hotel experience, and I was happy to hear that you felt relaxed and comfortable throughout your stay.

8/10 Good

Kevin

Business traveller
Liked: Cleanliness, staff & service
Convenient but basic
Very convenient location and a good price for London. Rooms are basic and small and a bit stuffy at night. A perfect hotel if you just need a place to sleep
Stayed 1 night in Nov 2023
Response from Muhammad on 30 Nov 2023
Thank you for taking the time to share your feedback with us. I was overjoyed to see that you were able to indulge in our hotel experience, and I was happy to hear that you felt relaxed and comfortable throughout your stay.Regards,Duty ManagerMuhammad

6/10 Okay

Bjarni

Travelled with family
Fine hotel for 3 nights
Stayed 3 nights in Nov 2023
Response from Muhammad on 30 Nov 2023
Dear Bjarni,Thank you for taking the time to share your feedback with us. I was overjoyed to see that you were able to indulge in our hotel experience, and I was happy to hear that you felt relaxed and comfortable throughout your stay.

10/10 Excellent

Suzanne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely beautiful. We were so grateful to have the experience of both your hotel and the Marble Arch location. Thank you.
Stayed 1 night in Oct 2023
Response from Muhammad on 30 Nov 2023
Dear Suzanne,Thank you for taking the time to share your feedback with us. I was overjoyed to see that you were able to indulge in our hotel experience, and I was happy to hear that you felt relaxed and comfortable throughout your stay.

6/10 Okay

Perry

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Muhammad on 30 Nov 2023
Dear Perry,Thank you for leaving experience.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly front desk staff allowed us a very early check-in (which was much apprecitated) had a hard time finding anyone at the front desk in person (after 7pm) when i had a question but called from my room telephone and someone replied
single bed
Stayed 1 night in Oct 2023
Response from Ikram on 7 Nov 2023
Dear Sir/Madam Thank you so much for your feedback regarding your recent stay with us at Thistle Kensington Gardens.We always strive to deliver the best experience to our guests and I am pleased to know that you had an enjoyable stay with us. It is our guest's valued comments, based on their individual experience, that assist us in continually improving our service standards so thank you again for taking the time to provide us with feedback. We greatly look forward to welcoming you back in the not too distant future.Kind RegardsIkram Reception manager

6/10 Okay

Elle

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Ikram on 7 Nov 2023
Dear Ella Thank you so much for your feedback regarding your recent stay with us at Thistle Kensington Gardens.We always strive to deliver the best experience to our guests and I am pleased to know that you had an enjoyable stay with us. It is our guest's valued comments, based on their individual experience, that assist us in continually improving our service standards so thank you again for taking the time to provide us with feedback. We greatly look forward to welcoming you back in the not too distant future.Kind RegardsIkram Reception manager

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Ikram on 7 Nov 2023
Dear Lisa Thank you so much for your feedback regarding your recent stay with us at Thistle Kensington Gardens.We always strive to deliver the best experience to our guests and I am pleased to know that you had an enjoyable stay with us. It is our guest's valued comments, based on their individual experience, that assist us in continually improving our service standards so thank you again for taking the time to provide us with feedback. We greatly look forward to welcoming you back in the not too distant future.Kind RegardsIkram Reception manager

8/10 Good

colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Big bed, quiet room.
Stayed 1 night in Oct 2023
Response from Ana Isa on 4 Nov 2023
Thank you very much for having taken the time to share this lovely review following your recent stay with us. I am delighted to see that you had such a great experience and hope to have the pleasure of welcoming you back.Kind RegardsAna BertolaniDuty Manager

10/10 Excellent

Adam

Stayed 1 night in Oct 2023
Response from Ana Isa on 4 Nov 2023
Thank you very much for having taken the time to share this lovely review following your recent stay with us. I am delighted to see that you had such a great experience and hope to have the pleasure of welcoming you back.Kind RegardsAna BertolaniDuty Manager

8/10 Good

Shandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from Ana Isa on 4 Nov 2023
Thank you very much for having taken the time to share this lovely review following your recent stay with us. I am delighted to see that you had such a great experience and hope to have the pleasure of welcoming you back.

8/10 Good

Ronald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Oct 2023
Response from Ana Isa on 4 Nov 2023
Thank you very much for having taken the time to share this lovely review following your recent stay with us. I am delighted to see that you had such a great experience and hope to have the pleasure of welcoming you back.

8/10 Good

Dr J.Stewart

Liked: Property conditions & facilities
Nil to say enjoyable friendly staff
Stayed 2 nights in Oct 2023
Response from Ana Isa on 4 Nov 2023
Thank you very much for having taken the time to share this lovely review following your recent stay with us. I am delighted to see that you had such a great experience and hope to have the pleasure of welcoming you back.

10/10 Excellent

A L

Stayed 1 night in Oct 2023
Response from Ikram on 30 Oct 2023
Dear ALThank you for taking the time to share your feedback with us. I was overjoyed to see that you were able to indulge in our hotel experience and was happy to hear that you felt relaxed and comfortable throughout your stay. Kind regards IkramDuty manager

6/10 Okay

MaryEllen

Travelled with family
I liked that the hotel is close to a couple of tube entrances. The staff was friendly. The rooms were extremely small for 2 people & suitcases. There is no refrigerator or microwave. 1 restaurant & breakfast is not included in the hotel cost. Double occupancy doesn’t mean 2 beds so specify if you don’t want 1 queen. You need a twin room
Stayed 4 nights in Oct 2023
Response from Ikram on 30 Oct 2023
Dear MaryEllen We hope we will have the opportunity to welcome you back to the Thistle Kensington Gardens and trust that we will be able to offer you an altogether more positive impression. If you would be willing to give us another chance, please do let me know once you have made your reservation so I can personally attend to it and ensure your expectations are met. Kind regards IkramDuty manager

10/10 Excellent

sharon

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Good location and excellent staff
Stayed 1 night in Oct 2023
Response from Ikram on 22 Oct 2023
Dear Sharon Thank you so much for your feedback regarding your recent stay with us at Thistle Kensington Gardens.We always strive to deliver the best experience to our guests and I am pleased to know that you had an enjoyable stay with us. It is our guest's valued comments, based on their individual experience, that assist us in continually improving our service standards so thank you again for taking the time to provide us with feedback. We greatly look forward to welcoming you back in the not too distant future.Kind regards,Ikram Duty manager

10/10 Excellent

Kenneth, Coppell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon Check-in we were aware that we were early. (12:00 noon) Young lady at the desk said we'd have to wait "at least 3 hours" before we could check in. Waited 30 minutes in the lobby. A new guy came on duty at the desk. So, just 30 minutes later, I checked again. He phoned 'housekeeping", who told him the room was ready. The young lady (earlier) couldn't have been bothered to phone housekeeping, I guess. Other than the check-in 'snafu', everything else was wonderful. We will definitely go back!!!
Stayed 3 nights in Oct 2023
Response from Ikram on 22 Oct 2023
Dear KennethI am sorry to hear that you had a less than satisfactory experience and apologise for any inconvenience caused. We will take your feedback on board to ensure improvement is implemented. I hope we will see you many times again in the future. Kind regards Ikram Duty Manager

10/10 Excellent

Isabella

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First off, the location was perfect as it was a 5-minute walk from Queensway station to access the tube. The hop-on and off-bus stop was right outside the hotel too for easy access - which I highly recommend to getting around London to see the top attractions. Hyde Park is directly across the street if you would like to take a nice stroll and just enjoy the greenery! The hotel room was clean, service was excellent and there is also a restaurant and bar inside the hotel. Access to the rooms using the elevator you will need your key card. They will also allow you to leave your luggage before check-in and check-out times with tags on your bags with a ticket for you to hold on to. Large hotel room, nice, spacious bathrooms, and a safe in the rooms to store your valuables. Overall great stay and would come back!
Response from Ana on 21 Oct 2023
Thank you very much for your feedback regarding your recent stay with us at the Thistle Kensington Gardens. We always strive to deliver the best experience to our guests, and I am pleased to know that you had an enjoyable stay with us. It is our guest's valued comments, based on their individual experience, that assist us in continually improving our service standards so thank you again for taking the time to provide us with feedback.Ana BertolaniDuty Manager

10/10 Excellent

Emilia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Ikram on 30 Oct 2023
Dear Emilia I am delighted that the team went out of their way and contributed to a great stay in London. Kind regards IkramDuty manager