3 bars/lounges

Reviews of The Clermont London, Victoria

4 out of 5
The Clermont London, Victoria
101 Buckingham Palace Road, London, England

Reviews

9.4

Exceptional

Rating 10 - Excellent. 774 out of 1027 reviews" "
Rating 8 - Good. 169 out of 1027 reviews" "
Rating 6 - Okay. 51 out of 1027 reviews" "
Rating 4 - Poor. 18 out of 1027 reviews" "
Rating 2 - Terrible. 15 out of 1027 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Rachel

Liked: Staff & service, property conditions & facilities
Very nice, the location is prefect. You can enter the train station and underground directly from the hotel.
Stayed 2 nights in Mar 2024

10/10 Excellent

MELINA

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Beautiful property and conveniently close to everything
Stayed 2 nights in Mar 2024
Response from Natasha - General Manager on 28 Mar 2024
Dear Melina,Thank you very much for your amazing review! It's a truly pleasure to know you enjoyed your stay with us and we hope to see you again soon. many thanks, Natasha

6/10 Okay

Brian

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Bathrooms were unsaunsafe. They need to improve the bathtubs.
Stayed 2 nights in Mar 2024
Response from Natasha Ludlow - General Manager on 27 Mar 2024
Dear Brian,First of all, thanks for taking the time to review your recent stay with us! I am pleased your overall stay was a satisfactory one and will follow up on your comments with our relevant teams. I trust we can welcome you back soon on a future occasion. many thanks, Natasha

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Natasha Ludlow - General Manager on 28 Mar 2024
Dear David,Thank you very much for your amazing review! It's a truly pleasure to know you enjoyed your stay with us and we hope to see you again soon. many thanks, Natasha

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Bed was great!
Stayed 2 nights in Mar 2024
Response from Natasha Ludlow - General Manager on 27 Mar 2024
Dear Maria,Thank you very much for your fantastic feedback! I am more than happy to know you enjoyed your stay with us and we hope to see you again soon. many thanks, Natasha

10/10 Excellent

Crystaline

Great location! Beautiful building and great location!
Stayed 2 nights in Mar 2024
Response from Natasha Ludlow - General Manager on 27 Mar 2024
Dear Crystaline,Thank you very much for your fantastic feedback! I am more than happy to know you enjoyed your stay with us and found the hotel location most convenient with easy access to explore the main attractions in London. We hope to see you again soon. many thanks, Natasha

8/10 Good

KRIKOR

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, Rich breakfast , 20 minutes walking to Picadelly/Oxford street ,conveniently located just next to Victoria TRAIN STATION
Stayed 3 nights in Mar 2024
Response from Natasha Ludlow - General Manager on 27 Mar 2024
Dear Krikor,Thank you very much for your fantastic feedback! I am more than happy to know you enjoyed your stay with us and found the hotel location most convenient with easy access to explore the main attractions in London. We hope to see you again soon. many thanks, Natasha

8/10 Good

Sergio

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is a bit old but that the charm of it. The location os as good as they come, attached to the London Victoria train station. If you are staying one night passing by than this is the place for you.
Stayed 1 night in Mar 2024
Response from Natasha Ludlow - General Manager on 27 Mar 2024
Dear Sergio,Thank you very much for your fantastic feedback! I am more than happy to know you enjoyed your stay with us and found the hotel location most convenient with easy access to explore the main attractions in London. We hope to see you again soon. many thanks, Natasha

10/10 Excellent

Eric, Hayden

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Natasha Ludlow - General Manager on 27 Mar 2024
Dear Eric,Thank you very much for your fantastic feedback! I am more than happy to know you enjoyed your stay with us and we hope to see you again soon. many thanks, Natasha

8/10 Good

Erin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly. The front desk was helpful and knowledgeable. The location was close to the Underground so it was easy to travel around the city.
Stayed 7 nights in Mar 2024
Response from Natasha Ludlow - General Manager on 27 Mar 2024
Dear Erin,Thank you very much for your fantastic feedback! I am more than happy to know you enjoyed your stay with us and found the hotel location most convenient with easy access to explore the main attractions in London. We hope to see you again soon. many thanks, Natasha

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Natasha Ludlow - General Manager on 27 Mar 2024
Dear Ben,Thank you very much for your fantastic feedback! I am more than happy to know you enjoyed your stay with us and we hope to see you again soon. many thanks, Natasha

10/10 Excellent

Heidi L

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Natasha Ludlow - General Manager on 27 Mar 2024
Dear Heidi,Thank you very much for your fantastic feedback! I am more than happy to know you enjoyed your stay with us and we hope to see you again soon. many thanks, Natasha

10/10 Excellent

April

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay, well appointed rooms, attentive and accommodating staff. Conveniently located at Victoria station, close to Buckingham station and Belgravia. The breakfast food was just okay (not great). Despite that, I would definitely stay here again.
Stayed 3 nights in Mar 2024
Response from Natasha Ludlow - General Manager on 27 Mar 2024
Dear April,Thank you very much for your fantastic feedback! I am more than happy to know you enjoyed your stay with us and found the hotel location most convenient with easy access to explore the main attractions in London. We hope to see you again soon. many thanks, Natasha

8/10 Good

Jaclyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was nice and clean easy access to the train stations. The only issue I had is being from the US and wanting to use my hair curler in the bathroom there wasn’t an outlet. Also theres no outlets for your phone if you have an older iPhone they just have usb but the front desk provided adapter. Overall nice hotel and all the staff is friendly and nice.
Stayed 7 nights in Mar 2024
Response from Natasha Ludlow - General Manager on 27 Mar 2024
Dear Jaclyn,Thank you for your review! I am pleased to know, overall, you enjoyed your stay with us and found my team friendly. We hope to see you again soon. many thanks, Natasha

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Natasha Ludlow - General Manager on 27 Mar 2024
Dear Dawn,Thank you very much for your fantastic feedback! I am more than happy to know you enjoyed your stay with us and we hope to see you again soon. many thanks, Natasha

6/10 Okay

Selim, Lafayette

Stayed 1 night in Mar 2024
Response from Natasha Ludlow - General Manager on 27 Mar 2024
Dear Guest,Thank you very much for your feedback! I am more than happy to know you enjoyed your stay with us and we hope to see you again soon. many thanks, Natasha

10/10 Excellent

David

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome location and stay there. Minibar was free and the kid took advantage.
Stayed 4 nights in Mar 2024
Response from Natasha Ludlow - General Manager on 27 Mar 2024
Dear David,Thank you very much for your fantastic feedback! I am more than happy to know you enjoyed your stay with us and found the hotel location most convenient with easy access to explore the main attractions in London. We look forward to welcoming you back soon. many thanks, Natasha

10/10 Excellent

Carly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location, felt safe as a female solo traveller. Loved the extra details and touches, like the mini bar and the snacks. Room was clean and felt spacious. I made a request for a certain room detail, which they were happy to accommodate. My only wish is that there was dressing gowns provided.
Stayed 2 nights in Mar 2024
Response from Natasha Ludlow - General Manager on 27 Mar 2024
Dear Carly,Thank you very much for your fantastic feedback! I am more than happy to know you enjoyed your stay with us as well as the hotel location. We look forward to welcoming you back soon. many thanks, Natasha

8/10 Good

Jo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Cons: The whole hotel has only one small operating slow elevator. The shower room has half glass door over bathtub that will spill water every time you shower. So you have to mop the wet floor constantly. No varieties in changing breakfast menu. 7 days with same things, we are happy to come back home. Hard to get rid of the welcome desert plate as the housekeeper kept forgetting for 4 days. Pros: good location, beautiful architectural building. In room fridge stuff with drinks and snacks and they are free.
Stayed 7 nights in Mar 2024
Response from Natasha Ludlow - General Manager on 27 Mar 2024
Dear Jo,Thank you very much for your review! I am pleased to know, overall, you had an enjoyable stay with us and we hope to see you again soon. many thanks, Natasha

10/10 Excellent

Lindsey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here with my partner for a 40th birthday and enjoyed every moment at this property. Staff were extremely friendly and helpful. Lots of dining options both in the hotel and in the immediate surrounding area. Loved that the hotel connected to the metro to make things extremely easy. Rooms were spacious, bathrooms had heated floors and heated towel racks. Robes and slippers provided, as well as daily snacks and water/sodas.
Stayed 3 nights in Mar 2024
Response from Natasha Ludlow - General Manager on 12 Mar 2024
Dear Lindsey,Thank you very much for your amazing review! I am delighted to know you enjoyed your stay with us and found my team so friendly and helpful. We look forward to welcoming you back soon. many thanks, Natasha

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
*
Stayed 2 nights in Mar 2024
Response from Natasha Ludlow - General Manager on 12 Mar 2024
Dear Stephanie,Thank you very much for your amazing review! It's a truly pleasure to know you enjoyed your stay with us with us and we look forward to welcoming you back soon. many thanks, Natasha

8/10 Good

Tanya

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pretty but very stark
Stayed 2 nights in Mar 2024
Response from Natasha Ludlow - General Manager on 12 Mar 2024
Dear Tanya,Thank you very much for your review! I am more than happy to know you enjoyed your stay with us and we hope to see you again soon. many thanks, Natasha

10/10 Excellent

Rica Melanie

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location for tourists
Stayed 7 nights in Mar 2024
Response from Natasha Ludlow - General Manager on 12 Mar 2024
Dear Rica Melanie,Thank you very much for your amazing review! I am more than happy to know you enjoyed your stay with us and found the hotel location most convenient with easy access to explore the main attractions in London. We look forward to welcoming you back soon. many thanks, Natasha

10/10 Excellent

Oliver

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Clean and modern rooms. Wonderful location.
Stayed 2 nights in Mar 2024
Response from Natasha Ludlow - General Manager on 12 Mar 2024
Dear Oliver,Thank you very much for your amazing review! It's a truly pleasure to know you had a wonderful experience with us and we look forward to welcoming you back soon. many thanks, Natasha

10/10 Excellent

Kym

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice upscale hotel. Friendly staff.
Stayed 3 nights in Jan 2024
Response from Natasha Ludlow - General Manager on 8 Mar 2024
Dear Kym,Thank you very much for your fantastic feedback! I am delighted to know you enjoyed your stay with us and found my team friendly. We hope to see you again soon. many thanks, Natasha

6/10 Okay

Kymberly

Liked: Cleanliness
Disliked: Property conditions & facilities
It was ok, but for the price I would have expected more
Stayed 2 nights in Mar 2024
Response from Natasha Ludlow - General Manager on 8 Mar 2024
Dear Kymberly,First of all, thanks for taking the time to review your recent stay with us! I am pleased your overall stay was a satisfactory one and will follow up on your comments. I trust we can welcome you back soon on a future occasion. many thanks, Natasha - General Manager

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Natasha Ludlow - General Manager on 5 Mar 2024
Dear Emma,Thank you very much for your amazing feedback! I am more than happy to know you enjoyed your stay with us and we hope to see you again soon, many thanks, Natasha

10/10 Excellent

Becky

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great experience! Excellent service. Rooms small.
Stayed 2 nights in Mar 2024
Response from Natasha Ludlow - General Manager on 5 Mar 2024
Dear Becky,Thank you very much for your amazing feedback! I am more than happy to know you enjoyed your stay with us and we hope to see you again soon, many thanks, Natasha

8/10 Good

jennifer

Liked: Cleanliness
We loved everything about this hotel, except one thing. We loved the room, the heated bathroom floor, the restocked mini bar, unfortunately, the elevators failed us. One night after walking 13 straight miles. We had to climb up to the fifth floor on the stairs because both elevators were not working. The rest of our stay only one elevator was working, but it would only come down from the top floors if someone got in it and came down to the lobby. This meant that we would have to wait sometimes 10 to 15 minutes for the elevator. In my opinion they should’ve had someone working at the hotel in the elevator to return it to the lobby immediately. Even when there was a line of 16 people waiting for the elevator with bags. The staff would just kind of looked down at their computers and act like they didn’t know what was happening. Other than that, it was a perfect stay and will definitely stay here again.
Stayed 4 nights in Feb 2024
Response from Natasha Ludlow - General Manager on 5 Mar 2024
Dear jennifer,Thank you very much for your amazing feedback! I am more than happy to know you enjoyed your stay with us and we hope to see you again soon, many thanks, Natasha

10/10 Excellent

Candace

Travelled with partner
Liked: Staff & service, property conditions & facilities
Hotel and breakfast fabulous. Service in the bar not so great so did not use.
Stayed 3 nights in Feb 2024
Response from Natasha Ludlow - General Manager on 5 Mar 2024
Dear Candance,Thank you very much for your amazing feedback! I am more than happy to know you enjoyed your stay with us and we hope to see you again soon, many thanks, Natasha

6/10 Okay

Sam

Disliked: Property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Natasha Ludlow - General Manager on 5 Mar 2024
Dear Sam.Thank you for taking the time to share your thoughts regarding your recent stay with us! I am pleased to know overall, you enjoyed your stay with us and we hope to see you again soon. many thanks, Natasha

10/10 Excellent

Georgios

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel in an excellent location
Stayed 3 nights in Feb 2024
Response from Natasha Ludlow - General Manager on 28 Feb 2024
Dear Georgios,Thank you very much for your fantastic review! I am more than happy to know you enjoyed your stay with us and found the hotel in such convenient location with easy access to explore the main attractions in London. We hope to see you again soon. many thanks, Natasha

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed this hotel. Very easy to get around the city from the location. I got a larger room which I would for sure recommend. Room was nicely decorated and housecleaning was very friendly. The down fall is the area- although convenient it was not very pretty. Saying that I would stay here again.
Stayed 4 nights in Feb 2024
Response from Natasha Ludlow - General Manager on 28 Feb 2024
Dear Andrew,Thank you very much for your fantastic review! I am more than happy to know you enjoyed your stay with us and found the hotel in such convenient location with easy access to explore the main attractions in London. We hope to see you again soon. many thanks, Natasha

10/10 Excellent

Philip, West Chicago

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel in a convenient location.
Stayed 2 nights in Feb 2024
Response from Natasha Ludlow - General Manager on 28 Feb 2024
Dear Philip,Thank you very much for your fantastic review! I am more than happy to know you enjoyed your stay with us and found the hotel in such convenient location with easy access to explore the main attractions in London. We hope to see you again soon. many thanks, Natasha

10/10 Excellent

Samar

Stayed 3 nights in Feb 2024
Response from Natasha Ludlow - General Manager on 27 Mar 2024
Dear Samar,Thank you very much for your fantastic feedback! I am more than happy to know you enjoyed your stay with us and we hope to see you again soon. many thanks, Natasha

10/10 Excellent

Tony

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, lovely hotel - would highly recommend to anyone.
Stayed 1 night in Feb 2024
Response from Natasha Ludlow - General Manager on 26 Feb 2024
Dear Tony,Thank you very much for your fantastic review and recommendation! I am delighted to know you enjoyed your stay with us and my team looked after you so well. we hope to see you again soon. many thanks, Natasha

4/10 Poor

Mo

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Feb 2024
Response from Natasha Ludlow - General Manager on 26 Feb 2024
Dear Mo,Thank you for taking the time to share your thoughts regarding your recent stay with us! We hope to see you again. many thanks, Natasha

10/10 Excellent

Emilio

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel! So quiet and well managed. Get the Breakfast! Connects to Victoria Station so you won’t get wet if it rains. Great for the price.
Stayed 3 nights in Feb 2024
Response from Natasha - General Manager on 21 Feb 2024
Dear Emilio,Thank you very much for your fantastic review! I am delighted to know you enjoyed your stay with us and we hope to see you again soon. many thanks, Natasha

2/10 Terrible

nicholas

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not stay here! DIRTY, DUSTY AND OLD!! Not a 4 star hotel! Had a 2 night stay booked and the room was filthy. They changed us to another room and it was just as filthy. We checked out and they refused to refund us for the 2 nights even though we were only there for 15 minutes. Manager wouldn’t even return a phone call.
Stayed 2 nights in Feb 2024
Response from Ruben Molledo, Hotel Manager on 21 Feb 2024
Dear Nicholas, I hope my response finds you well. Following our conversation over the phone yesterday, please feel free to contact me or the hotel directly if you need any further assistance with your reservation. Best regards, Ruben

10/10 Excellent

Brandon Lee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Couldn’t have chosen a better place for a classic British experience. Clean, classy and wonderful room. Walk outside and have fun. Walk to Buckingham in minutes. Would stay here again and again
Stayed 3 nights in Feb 2024
Response from Natasha - General Manager on 23 Feb 2024
Dear Brandon Lee,Thank you so much for your fantastic review! It's a truly pleasure to know you had such a wonderful experience with us and we hope to see you again soon. many thanks, Natasha

8/10 Good

Veronica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to public transportation and amenities.
Stayed 4 nights in Jan 2024
Response from Natasha - General Manager on 20 Feb 2024
Dear Veronica,Thank you very much for your amazing feedback! I am more than happy to know you enjoyed your stay with us and found the hotel location most convenient with easy access to explore the main attractions in London. We hope to see you again soon. many thanks, Natasha

10/10 Excellent

Jon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A quick two night stay, our room was very spacious and well appointed. A very convenient location with staff helpful at every opportunity.
Stayed 2 nights in Feb 2024
Response from Natasha - General Manager on 19 Feb 2024
Dear Jon,Thank you very much for your fantastic feedback! I am more than happy to know you enjoyed your stay with us and found my team so helpful. We hope to see you again soon. many thanks, Natasha

8/10 Good

Craig

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If your a bigger person then the space between the toilet and sink is narrow and may struggle using the toilet
Stayed 1 night in Feb 2024
Response from Natasha - General Manager on 19 Feb 2024
Dear Craig,Dear Bjom,Thank you very much for your amazing review! I am delighted to know you enjoyed your stay with us and found the hotel location most convenient with easy access to explore the main attractions in London. We hope to see you again soon. many thanks, Natasha

10/10 Excellent

Justin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Extremely convenient location, next to lots of bus lines, the tube, and National Rail. Really beautiful building and excellent service.
Stayed 3 nights in Feb 2024
Response from Natasha - General Manager on 19 Feb 2024
Dear Justin,Thank you very much for your amazing review! I am delighted to know you enjoyed your stay with us and found the hotel location most convenient with easy access to explore the main attractions in London. We hope to see you again soon. many thanks, Natasha

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I stayed a night while going to a play in the West End. The hotel was excellent. A very convenient location, very nicely decorated both in the public areas, and the rooms. Friendly and helpful service. Our room overlooked Victoria Station and was very quiet, and very comfortable. Free snacks and soft drinks in the room was a nice touch too. Would definitely stay there again. I marked down the area around the hotel only because it is, what it is. It’s next to a busy railway station, and as such, people should keep their wits about them. As we left the hotel to head to the station, a lady ran screaming after a man on a bike who had just stolen her phone. It can happen anywhere, but it’s more likely in busy areas like that. Ironic when across the road are some of the most expensive properties in the country, and you can see the back wall of Buckingham Palace gardens in the distance.
Stayed 1 night in Feb 2024
Response from Natasha - General Manager on 19 Feb 2024
Dear DavidThank you very much for your fantastic feedback! I am more than happy to know you enjoyed your stay with us and my team looked after you so well. We hope to see you again soon. many thanks, Natasha

10/10 Excellent

steve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Natasha - General Manager on 19 Feb 2024
Dear Steve,Thank you very much for your fantastic feedback! I am more than happy to know you enjoyed your stay with us and we hope to see you again soon. many thanks, Natasha

10/10 Excellent

andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it Excellent for transport links and so much to see and do within walking distance Fab hotel and very friendly welcoming staff
Stayed 3 nights in Feb 2024
Response from Natasha - General Manager on 19 Feb 2024
Dear Andrew,Thank you very much for your fantastic feedback! I am more than happy to know you enjoyed your stay with us and my team made you feel so welcome. We hope to see you again soon. many thanks, Natasha

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Natasha - General Manager on 19 Feb 2024
Dear Jonathan,Thank you very much for your fantastic feedback! I am more than happy to know you enjoyed your stay with us and we hope to see you again soon. many thanks, Natasha

10/10 Excellent

Yvonne

Stayed 1 night in Feb 2024
Response from Natasha Ludlow - General Manager on 27 Mar 2024
Dear Yvonne,Thank you very much for your fantastic feedback! I am more than happy to know you enjoyed your stay with us and we hope to see you again soon. many thanks, Natasha

10/10 Excellent

Stephen

Stayed 1 night in Feb 2024
Response from Natasha Ludlow - General Manager on 27 Mar 2024
Dear Stephen,Thank you very much for your fantastic feedback! I am more than happy to know you enjoyed your stay with us and we hope to see you again soon. many thanks, Natasha