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Overview of The Cranley

Photo gallery

Featured image
Balcony
Premium bedding, minibar, in-room safe, desk
Premium bedding, minibar, in-room safe, desk
Premium bedding, minibar, in-room safe, desk
Guests rated this property 3.7/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Restaurant
  • Breakfast Available
  • Business Services
  • Bar
  • Laundry

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided

Explore the area

    Popular LocationNatural History Museum11 min walk
    Popular LocationHyde Park7 min drive
    Popular LocationKensington Palace9 min drive
    AirportLondon (LHR-Heathrow)32 min drive

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  • Executive Room

    3.6/5 guest room rating

    Room amenities

    • 205 sq ft
    • Sleeps 2
    • 1 King Bed OR 2 Single Beds
    More detailsExecutive Room
  • Superior Double Room

    Room amenities

    • 150 sq ft
    • Sleeps 2
    • 1 Double Bed
    More detailsSuperior Double Room
  • Junior Suite

    Room amenities

    • 420 sq ft
    • Sleeps 3
    • 1 King Bed
    More detailsJunior Suite
  • Classic Single Room, 1 Double Bed

    Room amenities

    • 107 sq ft
    • Sleeps 1
    • 1 Double Bed
    More detailsClassic Single Room, 1 Double Bed
  • Double Room (with Four Poster Bed)

    Room amenities

    • 258 sq ft
    • Sleeps 3
    • 1 King Bed
    More detailsDouble Room (with Four Poster Bed)
  • Penthouse

    Room amenities

    • 441 sq ft
    • Sleeps 3
    • 1 King Bed
    More detailsPenthouse

About this area

London

In the city centre, The Cranley is in London's London City Centre neighbourhood, an area with good shopping. Natural History Museum and Victoria and Albert Museum are cultural highlights, and travellers looking to shop may want to visit Kensington High Street and Harrods. Check out an event or a game at Stamford Bridge Stadium, and consider making time for Madame Tussaud's Wax Museum, a top attraction not to be missed. Guests appreciate the hotel's location for the sightseeing.
Visit our London travel guide
Popular Location

What's nearby

  • Natural History Museum - 11 min walk
  • Hyde Park - 7 min drive
  • Kensington Palace - 9 min drive
  • Buckingham Palace - 15 min drive
  • Marble Arch - 18 min drive

Getting around

  • Kensington (Olympia) Station - 4 min drive
  • Gloucester Road Underground Station - 6 min walk
  • AirportLondon (LHR-Heathrow) - 32 min drive

About this property

The Cranley

4-star London hotel in London City Centre, near Natural History Museum
A restaurant, a bar/lounge and concierge services are available at this smoke-free hotel. Free WiFi in public areas and a free manager's reception are also provided. Additionally, dry cleaning, laundry facilities and a 24-hour front desk are on-site. All 39 rooms offer free WiFi, minibars and TVs with cable channels. Room service (during limited hours), premium bedding and free newspapers are among the other amenities available to guests.
The Cranley offers 39 forms of accommodation which are accessible via exterior corridors and feature minibars and a safe. Beds feature premium bedding. Cable televisions are provided. Bathrooms include bathrobes, designer toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include an iron/ironing board.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Contactless check-in and check-out
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitiser provided
Individually wrapped food options available for dinner
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • No on-site parking available
  • Parking nearby: GBP 35 per day
  • Limo/town car service

Food and drink

  • Continental breakfast available for a fee daily 7:30 AM–10 AM: GBP 9.95 per person
  • 1 restaurant
  • 1 bar
  • Free daily reception
  • Room service available

Family friendly

  • Babysitting/childcare (surcharge)
  • Dry cleaning service
  • Laundry facilities

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Library
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Turndown service

Languages spoken

  • English
  • French
  • German
  • Italian
  • Polish
  • Portuguese
  • Romanian
  • Spanish

Business services

  • Computer station

Outdoors

  • Terrace

More

  • Fireplace in reception
  • Smoke-free property

Room amenities

Bedroom

  • Heating
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hairdryer

Entertainment

  • TV channels
  • TV

Food and drink

  • Minibar

More

  • Access via exterior corridors
  • Connecting rooms available
  • Desk
  • Electrical adapters/chargers
  • Free newspapers
  • Guidebooks/recommendations
  • Iron/ironing board (on request)
  • Laptop-friendly workspace
  • Local maps
  • Phone
  • Restaurant dining guide
  • Safe
  • Turndown service

See similar properties

Policies

Check-in

Check-in from 3:00 PM - anytime

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
Each adult staying at the property must present valid photo identification at check-in.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 40.0 per day.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for continental breakfast: GBP 9.95 per person (approximately)
  • Nearby parking fee: GBP 35 per day
  • Rollaway bed fee: GBP 40.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
No on-site parking is available
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve rollaway/extra beds
This property accepts credit cards, debit cards and cash
Safety features at this property include carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Cranley
Cranley Hotel
Cranley Hotel London
Cranley London
The Cranley Hotel
The Cranley London
The Cranley Hotel London

Frequently asked questions

Can I cancel my reservation for free at The Cranley and receive a full refund?
Yes, The Cranley offers free cancellation on select room rates, because flexibility matters! Please refer to The Cranley cancellation policy on our site for more details about any exclusions or requirements.
Is The Cranley pet-friendly?
No, pets are not allowed at this property.
How much is parking at The Cranley?
This hotel doesn't offer parking.
What time is check-in at The Cranley?
Check-in is from 3:00 PM - anytime.
What time is check-out at The Cranley?
Checkout is at noon.
Where is The Cranley located?
Located in London City Centre, this boutique hotel is within a 15-minute walk of Natural History Museum and Victoria and Albert Museum. Imperial College London and Kensington Gardens are also within 1 mile (2 km). Gloucester Road Underground Station is 6 minutes by foot and South Kensington Underground Station is 9 minutes.
3.4
5 - Excellent
175
4 - Good
223
3 - Okay
130
2 - Poor
90
1 - Terrible
90

3.7/5

Cleanliness

3.7/5

Staff & service

2.4/5

Amenities

3.3/5

Property conditions & facilities

4/5 Good

Travelled with family and small children
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Beautiful garden room. Lovely lounge to chill in . Quiet location but very central
Stayed 1 night in Oct 2020

3/5 Okay

Travelled with partner
It’s was a adequate stay, never the less I turned up with food and was questioned if I was a delivery and not a costumer.. but we move , location not bad Nando’s isit far as well as kfc, less than 2min walk for off License.
Stayed 1 night in Oct 2020

3/5 Okay

Business traveller
Happy face iconLiked: Staff & service, amenities
Sad face IconDisliked: Cleanliness
All good and clean, except the carpet which had clearly not been hoovered.
Stayed 1 night in Oct 2020

1/5 Terrible

Travelled with partner
Sad face IconDisliked: Staff & service
I unfortunately did not get to stay at the Cranley due to covid. I requested to move my booking which i was told was fine and j would receive an amended booking email. I did not. Due to covid the reason i was travelling was cancelled so i requested a refund. I would have happily accepted credit for a 12 month period to rebook. However i did not receive a response to any of my many complaint emails. Customer service is non existent.
Stayed 1 night in Jul 2020

2/5 Poor

Travelled with family
Sad face IconDisliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed a night in the penthouse suite. Best thing was the great view from the balcony. Comfortable furniture and bed. Very much in need of a refurb though. Stains all over the coffee table. Balcony floor is full of holes. Plant pots on balcony contained dead plants and lots of cigarette butts. We didn't have tea and coffee making facility in the room, nor any glasses for water. Spare pillows in the drawer did not have covers. Bins didn't have liners. Towels were frayed at the edges and stained. We ordered breakfast the day before to e brought to our room. They forgot (we didn't see any other guests in the hotel so it wasn't busy) we had to ring down for it and then received wrong order. Air con was broken so a massive noisy air con had been placed in the room which fed from the open window that they had placed cardboard across. Just a badly managed unprofessional shambles that could be a good hotel if someone who knew what they were doing put some effort into it. We got a "special deal" on the room but had we payed full price I would have been furious.
Stayed 1 night in Aug 2020

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