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Reviews of Radisson Blu Grafton Hotel, London

4 out of 5
Radisson Blu Grafton Hotel, London
130 Tottenham Court Road, London, England

Reviews

8.4

Very good

Rating 10 - Excellent. 502 out of 1002 reviews" "
Rating 8 - Good. 291 out of 1002 reviews" "
Rating 6 - Okay. 115 out of 1002 reviews" "
Rating 4 - Poor. 46 out of 1002 reviews" "
Rating 2 - Terrible. 48 out of 1002 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Gareth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean friendly hotel
Response from Barbara F on 24 Apr 2024
Dear Gareth,We're thrilled to hear that you have found our hotel to be clean and friendly. It is our aim to provide a welcoming and comfortable environment for all our guests.Your brief but positive comment is greatly appreciated and we strive to maintain these standards in the future.Kind Regards,Barbara FrigioliniFront of House Manager

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, fantastic location and great staff!
Stayed 4 nights in Mar 2024
Response from Reception Team on 21 Apr 2024
Dear Scott,Your succinct yet powerful review truly made our day! It is heartening to know that you had a remarkable stay at the Radisson Blu Grafton Hotel, London. Your positive rating is a testament to our commitment to excellence in hospitality. It is our foremost priority to ensure that every guest feels welcomed and enjoys a memorable stay. To receive such a perfect score from you validates our efforts and motivates us to continue striving for the highest standard of service. Please do remember that the Radisson Blu Grafton Hotel is always eager to welcome you back for another delightful experience. We are looking forward to your next visit, hoping to exceed your expectations once again.Warm regards,Tzoulian,Night Receptionist,The Radisson Blu Grafton Hotel, London Team.

6/10 Okay

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Reception Team on 12 Apr 2024
Dear Paul,Your feedback is of utmost importance to us. We have taken note of your rating, and we understand that, based on your experience, there is room for improvement. At Radisson Blu Grafton, we are committed to delivering the highest levels of service and creating memorable experiences for our guests. It appears from your rating that we did not meet those expectations during your recent stay. We deeply regret any inconvenience you may have experienced and would greatly appreciate the opportunity to make amends. We hope this one-time experience will not deter you from choosing Radisson Blu Grafton Hotel for your future visits to London. We look forward to the opportunity of serving you again, with the aim of providing a superior experience that reflects our commitment to satisfaction and quality.Warm regards,Tzoulian,Night Receptionist,The Radisson Blu Grafton Hotel, London Team.

10/10 Excellent

Alyssa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel stay and helpful staff. Will visit again and recommend family and friends.
Stayed 3 nights in Mar 2024
Response from Edgar on 2 Apr 2024
Dear Alyssa, Thank you for your wonderful review, we really appreciate it. Looking forward to welcoming you back at the Radisson Blu Grafton Hotel. Warm regards, Edgar F Reception Manager

8/10 Good

Wafaa, London

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 9 nights in Mar 2024
Response from Reception Team on 21 Apr 2024
Dear Wafaa,Your rating truly caught our attention. It is delightful to see your positive evaluation of the Radisson Blu Grafton Hotel. Every day, our dedicated team of professionals works tirelessly to ensure each guest has a wonderful experience. Your score its signals to us that we are succeeding in providing an enjoyable stay, which is the core of our hotel's philosophy. However, the pursuit of perfection is a continuous journey. We acknowledge that there may be areas where we can further improve to make your next stay even better. Your feedback plays a crucial role in this process. Once again, thank you for choosing the Radisson Blu Grafton Hotel for your stay in London. We look forward to welcoming you again and strive to make your next experience with us perfect.Warm regards,Tzoulian,Night Receptionist,The Radisson Blu Grafton Hotel, London Team.

10/10 Excellent

Catherine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous smell as you walked in, 1 minute walk from Warren street tube station
Stayed 1 night in Mar 2024
Response from ngp on 29 Mar 2024
Dear Catherine,We are delighted to hear you appreciated the aromatic ambiance of our hotel and found our proximity to Warren street tube station to be convenient. Indeed, our location in London’s Fitzrovia is one of our prime features, and it’s always gratifying when guests find this aspect beneficial.Our location not only provides easy access to public transport but also allows our guests to enjoy the many attractions that London has to offer. We are a mere stone's throw away from the West End's vibrant theatre district, which includes renowned establishments like the Dominion Theatre, the Shaftesbury Theatre and Soho Place. Moreover, we are situated within walking distance of Covent Garden, Soho, Oxford Street and key London attractions such as Regent’s Park and the British Museum, all less than a 10-minute walk away.Furthermore, our hotel is well-connected to other parts of London, with Euston, St Pancras, and Tottenham Court Road stations only moments away. This indeed makes us an ideal choice for guests seeking both comfort and convenience.We hope to have the pleasure of welcoming you back on your next visit to London. Warm regards.Nicholas-Supervisor

10/10 Excellent

Nick

Stayed 3 nights in Mar 2024
Response from Reception Team on 16 Apr 2024
Dear Nick,Your succinct yet powerful review truly made our day! It is heartening to know that you had a remarkable stay at the Radisson Blu Grafton Hotel, London. Your positive rating is a testament to our commitment to excellence in hospitality. It is our foremost priority to ensure that every guest feels welcomed and enjoys a memorable stay. To receive such a perfect score from you validates our efforts and motivates us to continue striving for the highest standard of service. Please do remember that the Radisson Blu Grafton Hotel is always eager to welcome you back for another delightful experience. We are looking forward to your next visit, hoping to exceed your expectations once again.Warm regards,Tzoulian,Night Receptionist,The Radisson Blu Grafton Hotel, London Team.

10/10 Excellent

Damorie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here are always extremely helpful and they assisted me when I was having an issue with a room and they quickly gave me another one.
Stayed 1 night in Mar 2024
Response from Bryce Hayter on 25 Mar 2024
Dear Damorie,Your kind words about our dedicated team at Radisson Blu Edwardian Grafton Hotel, London, have genuinely warmed our hearts. We strive to maintain an environment where each guest feels supported and well cared for. Hearing that our staff were able to promptly address your room issue significantly encourages us in our daily efforts.Our team members continually aim to deliver the high standards of service our guests deserve. Your positive experience, thus, directly reflects our consistent endeavours to provide a seamless stay for all our patrons. Rest assured, your commendations will be shared with the team, as it serves as a great motivator.Lastly, we are thrilled that we were able to turn a potential inconvenience into a positive experience for you. We look forward to welcoming you back on your next visit to London, and assure you of our best services at all times.Warm regards,Bryce HayterTeam Leader

10/10 Excellent

Ian

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable and very accessible. A great location and the hotel is smart, modern and has all the amenities anyone could want for a great weekend break.
Stayed 1 night in Mar 2024
Response from Reception Team on 26 Mar 2024
Dear Ian,We are delighted to hear that you had a wonderful stay at the Radisson Blu Edwardian Grafton Hotel, London. It pleases us greatly to learn that you found our hotel clean, comfortable, and accessible. Indeed, we continuously strive to offer our guests the highest level of comfort and convenience.You've highlighted our location, which is something we're proud of. Nestled in the heart of London's Fitzrovia, our hotel provides easy access to notable attractions like Covent Garden, Soho, and Oxford Street. We believe that our prime location enhances the overall experience of our guests, making their stay not just comfortable but also enjoyable.Moreover, we're delighted to hear that our modern facilities met your expectations. We have designed our rooms to be spacious and accommodating, catering to a variety of needs, whether it be a solo traveller or a family of four. We agree that these features contribute to an ideal weekend break.Thank you for acknowledging our efforts to provide an exceptional experience. We look forward to welcoming you back for another memorable stay.Warm regards,Tzoulian,Night Receptionist.

6/10 Okay

Michal

Liked: Cleanliness, staff & service
I normally enjoy staying at this hotel but this time was offered a double room that simply shouldn’t be a double room. None of the doors fully opened, the bed was too close to the door (my head was max 1 meter away from the corridor) and there wasn’t enough space around the bed to place the luggage holder and still walk! The carpet was also extremely tired and old with a lot of loose fluff that just ended up having a permanent dirty look. Avoid 341!
Stayed 1 night in Mar 2024
Response from ngp on 21 Mar 2024
Dear Michal,Your feedback regarding your recent stay at our Radisson Blu Edwardian Grafton Hotel is greatly valued, and we sincerely regret that your experience did not meet your usual expectations. It's disheartening to learn about the issues you encountered with your allocated room. Our intentions are to provide a comfortable and spacious space for our guests to relax and unwind. We are sorry to hear that the room you were assigned did not meet this standard. The issue regarding the carpet's condition is also something we take note of. A well-maintained and clean environment is a fundamental part of our hospitality and it appears we fell short in this instance. While we can't change the past, we certainly hope to have the opportunity to serve you better in the future. We want your experiences at our hotel to be nothing short of excellent in all aspects. Thank you once again for bringing these issues to our attention. Your insights help us strive for constant improvement in the services we offer to our valued guests like yourself.Warm regards.Nicholas - Supervisor

6/10 Okay

David

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Property was nice but we were given a room above the loading bay!
Stayed 1 night in Mar 2024
Response from Reception Team on 21 Mar 2024
Dear David,Your comments regarding your recent stay at the Radisson Blu Edwardian Grafton Hotel, London are most appreciated. We are pleased to hear that you found our property to be nice, as we strive to maintain a high standard of elegance and comfort for all our guests.We regret to learn about the inconvenience you experienced due to the location of your room. Your experience is not indicative of the service we aim to provide, as we always aspire to ensure all our guests have the most peaceful and enjoyable stay possible. Noted your feedback about the room assignment, it will be shared with the team for attention.Remember that our team is always at your disposal to assist with any requests or concerns you may have during your stay. Please do not hesitate to let us know if you have any specific preferences or requests for future stays, such as a quiet room or a specific floor, and we will do our utmost to accommodate them.We hope you will give us another opportunity to welcome you back and provide you with an improved experience at the Radisson Blu Edwardian Grafton Hotel, London. Your satisfaction is our utmost priority.Warm regards.Tzoulian,Night Receptionist.

6/10 Okay

Mario

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything about this hotel, the atmosphere, the staff. Maybe its just me but the mattress in my room was very stiff
Response from ngp on 20 Mar 2024
Dear Mario,Your warm words about your experience at the Radisson Blu Edwardian Grafton Hotel truly brighten our day. It is pleasing to hear that you enjoyed the ambiance and our devoted team. We strive to make every guest's stay a delightful one, and your positive feedback is a testament to our continuous efforts.Regarding your observation about the mattress, we understand that comfort preferences can vary greatly among guests. We are sorry to hear that you found it to be stiffer than your liking. We appreciate your feedback as it helps us recognize areas where we can improve to better meet the expectations of our guests.Again, we appreciate you taking the time to share your experience, and we look forward to welcoming you back on your next visit to London.Warm regards.Nicholas - Supervisor

8/10 Good

Wafaa, London

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 14 nights in Mar 2024
Response from Reception Team on 12 Apr 2024
Dear Wafaa,It's wonderful to see the four-star rating you've bestowed upon our hotel. As a part of the team at Radisson Blu Grafton Hotel, London, it's always heartening to see that our efforts to provide a top-notch experience are being recognized and appreciated. Your rating suggests that you had a largely satisfying stay with us, and that is indeed our aim - to ensure each of our guests enjoys a memorable experience. We take pride in our commitment to providing quality service and hospitality, and it's rewarding to see that reflected in your review. However, we also notice there's a room for improvement to make your experience a perfect one.We look forward to welcoming you again and strive to make your next experience with us perfect.Warm regards,Tzoulian,Night Receptionist,The Radisson Blu Grafton Hotel, London Team.

10/10 Excellent

Fiona

Stayed 1 night in Mar 2024
Response from Reception Team on 10 Apr 2024
Dear Fiona,Thank you for taking the time to share your feedback about your stay. We are glad to hear that you enjoyed your stay with us, and we look forward to welcoming you back in the near future.Warm regards,Tzoulian,Night Receptionist,The Radisson Blu Grafton Hotel, London Team.

8/10 Good

Shakil, Birmingham

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from Reception Team on 16 Mar 2024
Dear Shakil,It's wonderful to see the four-star rating you've bestowed upon our hotel. As a part of the team at Radisson Blu Grafton Hotel, London, it's always heartening to see that our efforts to provide a top-notch experience are being recognized and appreciated. Your rating suggests that you had a largely satisfying stay with us, and that is indeed our aim - to ensure each of our guests enjoys a memorable experience. We take pride in our commitment to providing quality service and hospitality, and it's rewarding to see that reflected in your review.However, we also notice there's a room for improvement to make your experience a perfect one. We would be grateful if you could share more details about your stay. Your insights would help us understand where we fell short of meeting your expectations.Looking forward to welcoming you back at the Radisson Blu Grafton Hotel, London, for an even more delightful stay in the future.Warm regards.Tzoulian,Night Receptionist.

10/10 Excellent

Syed

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, perfect location and best staff in London
Stayed 1 night in Mar 2024
Response from Edgar on 12 Mar 2024
Dear Syed, Your kind words have made our day! It's uplifting to hear that you enjoyed your stay at the Radisson Blu Edwardian Grafton Hotel and found our location to be perfect. Being nestled in London’s Fitzrovia allows our guests to explore the vibrant Covent Garden, Soho, and Oxford Street with ease. We're thrilled you were able to take advantage of this.Moreover, your commendation of our staff as the 'best in London' is truly heartwarming. Our team works diligently to ensure all our guests feel welcome and comfortable during their stay. Your feedback serves as a wonderful testament to their dedication and hard work.We look forward to welcoming you back on your next visit to London and promise to continue delivering the high standards of service that you have come to appreciate.Warm regards,Edgar FReception Manager

10/10 Excellent

Des, Enniskillen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Edgar on 12 Mar 2024
Dear Des, We are delighted to hear that your experience at the Radisson Blu Edwardian Grafton Hotel was marked as excellent. It is always a pleasure to receive such positive feedback from our esteemed guests.Our team strives to create memorable experiences by offering top-notch services in a warm and welcoming environment. Your kind words reinforce our commitment to these values and encourage us to continue to strive for excellence.We look forward to the opportunity of serving you again in the future, and we hope that your next visit will be as pleasant as the previous one.Warm regards,Edgar FReception Manager

10/10 Excellent

Taneesha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here were very accommodating and friendly!
Stayed 1 night in Mar 2024
Response from Reception Team on 6 Mar 2024
Dear Taneesha,It is indeed delightful to hear such positive words and it's always satisfying to know that our guests have a pleasant experience at Radisson Blu Edwardian Grafton Hotel, London.Our staff is indeed the cornerstone of our hotel's commitment to delivering superior guest experiences. They strive to provide a warm, friendly and accommodating service to all our esteemed guests. Thus, your kind words of appreciation will certainly be conveyed to them.We believe that a hotel is more than just a place to stay. It's about creating memorable experiences and making guests feel special and welcomed. Your feedback indicates that we are moving in the right direction.We hope to have the pleasure of welcoming you back soon, and endeavor to make your future stays even more enjoyable.Warm regards,Tzoulian,Night Receptionist.

10/10 Excellent

Lee, Richmond

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for travel in and around London. Friendly and helpful staff.
Stayed 9 nights in Feb 2024
Response from ngp on 29 Feb 2024
Dear Lee,We are truly delighted to read your positive feedback regarding your recent stay at the Radisson Blu Edwardian Grafton Hotel, London. Your kind words about our friendly and helpful staff are greatly appreciated, as we constantly strive to provide the highest level of service to all our guests.Indeed, our strategic location in Fitzrovia serves as one of our most distinguishing features. Being in close proximity to Covent Garden, Soho, and Oxford Street certainly makes us an ideal choice for those seeking to explore the vibrant culture and attractions the city of London has to offer. We hope that this aspect of your stay enhanced your London experience and made your travel in and around the city more convenient and enjoyable.Once again, thank you for sharing your thoughts. It is through such feedback that we continue to improve and strive for excellence. We sincerely look forward to welcoming you back on your future visits to London.Warm regards, Nicholas - Supervisor

10/10 Excellent

Alexandra

Liked: Cleanliness
Convenient location. Professional service. Bedroom was clean. Bathroom was small but had everything that you needed. No Guinness in the bar but good choice of wine.
Stayed 1 night in Feb 2024
Response from Guest Relation Team on 26 Feb 2024
Dear Alexandra,Your positive feedback on your recent stay at the Radisson Blu Edwardian Grafton Hotel is very much appreciated. It is indeed an excellent location in London’s Fitzrovia, with Covent Garden, Soho, and Oxford Street just a short walk away. It's a delight to know you found our location convenient.We are pleased that you enjoyed our professional service and found the bedroom clean. We understand that the bathroom size might not have been as expected, however, we are glad you found it equipped with all the necessary amenities for a comfortable stay. We also acknowledge your comment about the absence of Guinness in our bar, and we hope that our good choice of wine added to your overall experience. We are also proud to offer spacious rooms accommodating up to four guests, ideal for young families or group travel, which adds to the comfort and ease of our guests.Thank you once again for choosing to stay at Radisson Blu Edwardian Grafton Hotel. We look forward to welcoming you back in the future.Warm regards.Guest Relation Team

10/10 Excellent

Laurie, New York

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024
Response from Guest Relation Team on 26 Feb 2024
Dear Laurie,Thank you for staying with us at The Radisson Blu Edwardian Grafton Hotel and for taking the time to leave a review following your stay with us.We are thrilled to see that you have enjoyed your stay with us and we look forward to welcoming you back in the near future.Kind RegardsGuest Relation Team

6/10 Okay

Lena, Minneapolis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was really conveniently located, and had lots of dining options nearby, but the area was a bit too busy for me (on a main road, near a hospital and by the tube). Great for convenience out of Euston station and for a short trip but not exactly a relaxing stay
Stayed 1 night in Feb 2024
Response from ngp on 23 Feb 2024
Dear Lena,It is heartening to read that you found the location of our hotel beneficial for your stay. Radisson Blu Edwardian Grafton Hotel is indeed situated in the vibrant area of London’s Fitzrovia, which offers a plethora of dining options and is within an easy reach to various city attractions. We understand that the bustling nature of the locality might not provide a tranquil ambiance for all our guests. However, being close to the tube and Euston station, it certainly provides great convenience for those seeking to explore the city or for short business trips.Moreover, our location is also ideal for lovers of the theatre. The West End, with its many theatres, including the Dominion Theatre and the Shaftesbury Theatre, is just a short walk away. This allows our guests to take advantage of London's rich cultural scene.Your feedback is invaluable and we will continue striving to provide the best possible experience for all our guests. We hope to welcome you back to Radisson Blu Edwardian Grafton Hotel, perhaps for a different occasion that might allow you to enjoy the full benefits of our strategic location.Warm regards.Nicholas - Supervisor

10/10 Excellent

Alex

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, super helpful staff and an amazing location
Stayed 1 night in Feb 2024
Response from Reception Team on 20 Feb 2024
Dear Alex,Your rating and the wonderful comments you've shared with us regarding your stay at the Radisson Blu Edwardian Grafton Hotel are greatly appreciated. We are thrilled to hear that our cleanliness and the level of service provided by our staff exceeded your expectations. We take immense pride in maintaining high standards of cleanliness and providing each guest with the assistance they require. It's gratifying to know that our efforts have added value to your stay. Our prime location indeed sets us apart. We are situated in an area that enables our guests to reach several key London attractions, including Regent’s Park and the British Museum, within just a 10-minute walk. Besides, our proximity to the West End’s theatres like the Dominion Theatre, the Shaftesbury Theatre and Soho Place makes us an ideal choice for theater enthusiasts.Furthermore, we're pleased that you enjoyed the spaciousness of our rooms. We aim to provide a comfortable and relaxing environment, especially for young families, who require additional space. Thank you once again for your kind words. We are eagerly looking forward to your next visit.Warm regards.Tzoulian,Night Receptionist.

10/10 Excellent

Nigel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing friendly helpful staff great location for the tube and Euston station. Clean and modern hotel with excellent staff and facilities.
Stayed 2 nights in Feb 2024
Response from ngp on 18 Feb 2024
Dear Nigel,It is delightful to read your favourable review about your stay at Radisson Blu Edwardian Grafton Hotel. It is our pride and joy to provide our guests with an unparalleled experience, and it is wonderful to hear that our dedicated staff and convenient location have made a positive impact on your stay.Our location in the heart of Fitzrovia is indeed a strategic advantage. As you've rightly pointed out, our hotel is a stone's throw away from Euston station and the tube, making it very convenient for our guests to travel around the city. Not only is the hotel well-connected to key transport hubs, but it also offers easy access to a variety of London's attractions. The historic Regent's Park and the renowned British Museum are just a leisurely stroll away, and the bustling areas of Covent Garden, Soho and Oxford Street are also within walking distance. We are pleased to know that you found our hotel to be clean and modern. We continuously strive to maintain high standards of cleanliness and to provide contemporary facilities to ensure a comfortable and enjoyable stay for our guests.Once again, it is heartening to hear such positive feedback, and we look forward to the opportunity of welcoming you back on your next visit to London.Warm regards,Nicholas - Supervisor

10/10 Excellent

ERI

Stayed 7 nights in Feb 2024
Response from Reception Team on 21 Mar 2024
Dear Eri,Your perfect rating is much appreciated. We are delighted to know that your experience at the Radisson Blu Edwardian Grafton Hotel in London was satisfying.We take pride in our offerings and always strive to provide the most enjoyable experiences for our guests. It's delightful to know that you enjoyed your time with us and we hope that your experience was as wonderful as you anticipated.In case your travels bring you back, we invite you to enjoy a pre-dinner drink or a light meal in our intimate bar. It's a wonderful place to relax and unwind, and we're certain you'd appreciate the ambience.Once again, thank you for your generous feedback. We look forward to welcoming you back, the next time you are in London.Warm regards.Tzoulian,Night Receptionist.

10/10 Excellent

Sean

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Great location!
Stayed 3 nights in Feb 2024
Response from Kajla L on 15 Feb 2024
Dear Sean,We are delighted to hear that you appreciated our prime location in the heart of London. Indeed, the Radisson Blu Edwardian Grafton Hotel is nestled in the vibrant district of Fitzrovia. This makes it perfect for guests like yourself who wish to explore the city's renowned attractions nearby.The close proximity to Covent Garden, Soho, and Oxford Street, all within walking distance, certainly adds to the appeal of our location. These areas offer a wealth of shopping, dining, and entertainment options to suit every taste and make your stay with us even more enjoyable.We look forward to welcoming you back for another stay, and for you to take advantage of all the conveniences our location offers. Warm regards,Kajla LReception Manager

10/10 Excellent

????

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 3 nights in Dec 2023
Response from Guest Relation Team on 12 Feb 2024
Dear Guest,Thank you for choosing the Radisson Blu Edwardian Grafton hotel for your recent stay in London and for taking the time to leave us a review.We are delighted to see that you have enjoyed your stay with us and we look forward to welcoming you back in the near future.Kind RegardsGuest Relation Team

10/10 Excellent

Mehtaab

Stayed 1 night in Feb 2024
Response from Reception Team on 21 Mar 2024
Dear Mehtaab,We're absolutely delighted to see your perfect rating. It's wonderful to know that your experience at the Radisson Blu Edwardian Grafton Hotel, London, met your expectations in such a splendid manner.Your rating is a testament to the high-quality service and attention to detail we strive to provide all our guests. Our hotel is proud to offer a variety of amenities, including our intimate bar, where guests can relax and enjoy a pre-dinner drink or light meal.We look forward to welcoming you back soon for another memorable stay. Your continued patronage is very much appreciated, and we hope to consistently provide you with the same level of service in the future.Warm regards.Tzoulian,Night Receptionist

10/10 Excellent

Jessica

Stayed 1 night in Feb 2024
Response from ngp on 20 Mar 2024
Dear Jessica,We're delighted to hear that you found your stay at the Radisson Blu Edwardian Grafton Hotel to be fabulous, and that our staff and location met your expectations.Our team consistently strives to create a welcoming and supportive environment for our guests, and your positive feedback truly reinforces these efforts. Our staff members will be thrilled to learn that their service was a highlight of your stay.Our location in Fitzrovia, easily accessible to Covent Garden, Soho, and Oxford Street, is indeed one of the aspects we are very proud of. We are glad that you enjoyed this added convenience during your time with us.We hope to have the opportunity to welcome you back soon, and provide another wonderful experience at the Radisson Blu Edwardian Grafton Hotel. Warm regards.Nicholas - Supervisor

6/10 Okay

Ian

Business traveller
Liked: Cleanliness
Well situated in central London. Excellent underground, bus and rail links. Easy to walk to central London sites and shopping. The room was very small. Clean but functional. So very useful for an overnight stop for a business or pleasure trip, where hotel situation is more important than amenities. However reasonable value for a central London Hotel.
Stayed 2 nights in Jan 2024
Response from Bryce Hayter on 1 Feb 2024
Dear Ian,It is indeed heartening to hear that our hotel's strategic location in central London was beneficial for your stay. With excellent transportation links and proximity to various city sites, we strive to offer our guests ease of access and travel throughout the city.We understand that the size of the room may not have fully met your expectations. Our rooms are designed for functionality, aiming to provide a comfortable and clean space for our guests. This is particularly important for those who are on brief business or pleasure trips and value the location above all else.We appreciate your recognition of the value we offer, given our central London location. Our hotel is indeed less than 10 minutes’ walk from key London attractions including Regent’s Park and the British Museum, making it an ideal choice for those who wish to explore the city on foot. Furthermore, our location in London’s Fitzrovia is convenient for those planning to visit Covent Garden, Soho, Oxford Street or experience a memorable evening at the West End’s many theatres.Thank you for sharing your experience. We hope to have the pleasure of welcoming you back to Radisson Blu Edwardian Grafton Hotel, London in the future.Warm regards,Bryce HayterTeam Leader

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for one night and it was a lovely hotel. Great location. No complaints would definitely stay again!
Stayed 1 night in Jan 2024
Response from Guest Relation Team on 29 Jan 2024
Dear Sonia,It's wonderful to read about your positive stay with us. It sounds like our location in London's vibrant Fitzrovia district contributed significantly to your experience. We're indeed fortunate to be nestled within a short stroll from the bustling hubs of Covent Garden, Soho, and Oxford Street, making us a prime choice for guests seeking to explore the best of what London has to offer.Your mention of our proximity to the West End's famed theatres, including the Dominion Theatre, the Shaftesbury Theatre, and Soho Place, is truly appreciated. We're glad that this aspect of our location added to the convenience of your stay. Your feedback is immensely valued and it's heartening to know that you'd choose to stay with us again. We look forward to the opportunity to welcome you back for another memorable stay at Radisson Blu Edwardian Grafton Hotel.Warm regards.Guest Relation Team

10/10 Excellent

peter, Daventry

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent breakfast and very comfortable room with very close underground link and train station
Stayed 2 nights in Jan 2024
Response from ngp on 28 Jan 2024
Dear Peter,We are delighted to hear that you enjoyed your stay at the Radisson Blu Edwardian Grafton Hotel, particularly our breakfast and the comfort of our rooms.It's wonderful to know that you found our location to be convenient. Indeed, our hotel is strategically located in London’s Fitzrovia area, which is within walking distance of Covent Garden, Soho and Oxford Street. We are also just moments away from Euston, St Pancras and Tottenham Court Road stations, making it easy for our guests to explore London.In addition, we are also near the West End’s many iconic theatres, such as the Dominion Theatre, the Shaftesbury Theatre and Soho Place. We hope you were able to take advantage of this proximity to enjoy some of the world-class performances on offer.It brings us joy to learn that our breakfast was to your liking. We strive to provide a variety of options, including fresh fruits, granola, yogurt and superfoods, as well as hearty cooked options, French toast, eggs Benedict, and delicious pastries. It's our aim to set our guests up for the day with a nourishing and satisfying breakfast.Your positive feedback is greatly appreciated and we look forward to welcoming you back to the Radisson Blu Edwardian Grafton Hotel in the near future.Warm regardsNicholas - Supervisor

10/10 Excellent

Rosie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly and helpful. Easy to get to. Big, spacious, clean room. Just quite noisy- as to be expected from central London.
Stayed 1 night in Jan 2024
Response from ngp on 28 Jan 2024
Dear Rosie,It's wonderful to hear that you found our staff to be friendly and helpful during your stay at the Radisson Blu Edwardian Grafton Hotel. Our team always strives to provide the highest standard of customer service to ensure our guests feel well-taken care of.It's great that you appreciated the spaciousness and cleanliness of your room; these are indeed aspects we pay great attention to. We aim to provide a comfortable and relaxing environment for our guests and we're thrilled that we were able to deliver that for you.We understand that the noise levels can be higher due to our central location. While this vibrant location comes with its unique challenges, it also has its benefits, such as easy access to popular landmarks and areas in London like Covent Garden, Soho and Oxford Street.We're glad you found our location convenient and were able to take advantage of its proximity to many of London's attractions. We are situated in the heart of Fitzrovia, which is indeed a bustling and lively area.Once again, thank you for your insightful review. We hope to have the pleasure of welcoming you back in the near future for an even more enjoyable experience.Warm regards.Nicholas - Supervisor

6/10 Okay

Alex

Stayed 1 night in Jan 2024
Response from Reception Team on 23 Jan 2024
Dear Alex,Thank you for taking the time to provide us with your feedback regarding your recent stay at the Radisson Blu Edwardian Grafton Hotel, London. We appreciate your comments and value every opportunity to improve our services and make sure that we are providing our guests with the best possible experience. At the Radisson Blu Edwardian Grafton, we strive to provide a first-class experience; however, it appears that we may have fallen short of this goal in some areas during your stay with us. We sincerely apologize for any inconveniences you may have experienced due to this. We hope you will consider giving us another chance soon so that we can show you what it is like when everything works as it should at the Radisson Blu Edwardian Grafton Hotel, London. Thank you again for your comments and for giving us the opportunity to serve you.Warm regards,Tzoulian,Night Receptionist.

10/10 Excellent

Fiona

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Reception Team on 23 Jan 2024
Dear Fiona,Thank you for taking the time to share your experience with us. We are delighted that you enjoyed staying at the Radisson Blu Edwardian Grafton Hotel, London and appreciate your kind words about our staff, location, amenities and services. We strive to provide exceptional service and a memorable stay for all of our guests and we are so pleased that we exceeded your expectations in this regard. We thank you again for your wonderful feedback – it means the world to us.We look forward to welcoming you back soon!Warm regards,Tzoulian,Night Receptionist.

10/10 Excellent

S

Stayed 1 night in Jan 2024
Response from Reception Team on 22 Jan 2024
Dear S,Thank you for taking the time to review the Radisson Blu Edwardian Grafton Hotel, London and for your immensely kind rating. We are delighted to hear that you had a wonderful experience with us and enjoyed our services. We take great pride in offering friendly service, comfortable facilities, and excellent amenities so it is gratifying to know that we met or exceeded your expectations. It would be our pleasure to welcome you back for another stay if your travel plans bring you back in our area. Thank you again for your kind words!Warm regards,Tzoulian,Night Receptionist.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location, right next to Warren Street tube station and walkable distance from Euston. Very clean and comfortable.
Stayed 1 night in Jan 2024
Response from Reception Team on 19 Jan 2024
Dear Guest,Your positive feedback is greatly appreciated. It is delightful to hear that you found our location to be excellent, and that you were able to take advantage of its proximity to Warren Street tube station and Euston. Indeed, Radisson Blu Edwardian Grafton Hotel is ideally situated in London’s Fitzrovia, a vibrant district brimming with life and culture.It's reassuring to know that our cleanliness and comfort met your expectations. We take great care to provide a clean and comfortable environment for our guests, and your satisfaction is testament to our efforts.Additionally, our hotel’s location offers easy access to a host of London’s iconic attractions. It's indeed a leisurely stroll to the bustling Covent Garden, Soho and Oxford Street. For theatre lovers, we are just a short walk away from the West End’s many theatres, such as the Dominion Theatre, the Shaftesbury Theatre and Soho Place. We are also well-connected to other transport hubs, being mere moments from St Pancras and Tottenham Court Road stations, which further enhances the convenience to our guests. Your rating of 10 out of 10 is truly inspiring, and we look forward to welcoming you back at Radisson Blu Edwardian Grafton Hotel for another fantastic stay in the heart of London.Warm regards,Tzoulian,Night Receptionist,

10/10 Excellent

Denise

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay
Great hotel, friendly staff, clean with all the amenities.
Stayed 1 night in Jan 2024
Response from Reception Team on 19 Jan 2024
Dear Denise,Your encouraging words have warmed our hearts. It is a delight to hear that your stay at the Radisson Blu Edwardian Grafton Hotel, London, was nothing short of perfect. Our dedicated team aims to provide an exceptional experience for our guests, so your comments regarding the friendliness of our staff are truly gratifying. We believe that the combination of a welcoming team and a clean, well-equipped environment plays a significant role in creating a memorable stay. Your experience reflects the high standards we aim for. Your rating of 10 out of 10 is a testament to the dedication and hard work put in by our team. We hope to have the pleasure of welcoming you back in the near future for another superb experience.Warm regards.Tzoulian,Night Receptionist.

10/10 Excellent

Aisha

Stayed 1 night in Jan 2024
Response from Edgar on 18 Jan 2024
Dear Aisha, Thank you for your feedback. We are delighted to hear that you had a pleasant stay with us at the Radisson Blu Edwardian Grafton Hotel, London. We strive to provide our guests with an exceptional experience and it's wonderful to hear that we delivered on this during your stay. We hope that you will visit us again soon and look forward to welcoming you back.Warm regards, Edgar F Reception Manager

6/10 Okay

Tracey

Stayed 1 night in Jan 2024
Response from Edgar on 18 Jan 2024
Dear Tracey, Thank you for staying with us at the Radisson Blu Edwardian Grafton Hotel. We're so pleased to hear that you had a good experience during your recent stay with us. We strive to ensure each guest has a comfortable and enjoyable stay, so we're thrilled that we were able to deliver this for you. If there is anything further we can do to make your next visit with us even better, please don't hesitate to let us know!Warm regards, Edgar F Reception Manager

6/10 Okay

Craig

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel. Not a comfortable room
No sockets near the bed. 7 sockets at the table though?! Shower wouldn't turn off due to aging controls. Staff were all lovely and friendly and the room and hotel in general was clean and welcoming
Stayed 1 night in Jan 2024
Response from Reception Team on 16 Jan 2024
Dear Craig,It is heartwarming to learn that you found our hotel to be clean and welcoming, and that you were pleased with the friendliness of our staff. These are aspects we hold in high regard at the Radisson Blu Edwardian Grafton Hotel, and your positive comments affirm our efforts.We also acknowledge your comments about the room comfort and the placement of electrical sockets.I want to assure you that our hotel aims to provide a blend of comfort and convenience to all our guests. It is through feedback like yours that we are able to continually assess and enhance the services we offer.We are further committed to maintaining a high standard of cleanliness and general upkeep in our hotel, including the maintenance of our facilities. Your feedback regarding the shower controls has been noted.Thank you for choosing Radisson Blu Edwardian Grafton Hotel, London and for sharing your experience. We hope to have another opportunity to serve you better in the future.Warm regards.Tzoulian,Night Receptionist.

10/10 Excellent

Emma

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Edgar on 20 Jan 2024
Dear Emma, Thank you for taking the time to rate your stay with us at the Radisson Blu Edwardian Grafton Hotel, London. We are delighted to hear that you had a great experience and enjoyed your stay. We strive to make our guests feel welcome and appreciated, and it is wonderful to see that we achieved this with you. We look forward to welcoming you back soon!Warm regards, Edgar FReception Manager

8/10 Good

Glenn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sympathetically modernised hotel retaining many of the original features of the Grafton. Staff were attentive and knowledgeable. Would highly recommend this as base for a weekend exploring, eating, drinking and sightseeing.
Stayed 2 nights in Jan 2024
Response from Reception Team on 16 Jan 2024
Dear Glenn,Your wonderful feedback regarding your stay at the Radisson Blu Edwardian Grafton Hotel is highly appreciated. It brings us much joy to know that our modernised hotel, which has retained many of its original features, struck a chord with you.Our staff is indeed our pride, and it is heartening to know that their attentiveness and knowledge added to your positive experience. Their dedication to providing exceptional service is a key element of the hospitality we strive to deliver.Your recommendation of our hotel as a base for a weekend of exploring, eating, drinking, and sightseeing is indeed a great compliment. We are proud to be situated in the heart of London’s Fitzrovia, a location that offers the convenience of being within walking distance of Covent Garden, Soho, and Oxford Street. Moreover, our proximity to the many theatres in the West End such as the Dominion Theatre, the Shaftesbury Theatre, and Soho Place makes us a favourable choice for theatre enthusiasts.We certainly look forward to welcoming you back for another memorable stay in the future.Warm regards,Tzoulian,Night Receptionist.

10/10 Excellent

Ian

Travelled with partner
Liked: Amenities
Great stay staff excellent great location for everything, less than a minute from tube, will definitely be returning
Stayed 3 nights in Jan 2024
Response from Reception Team on 16 Jan 2024
Dear Ian,We're delighted to see your five-star rating and hear about your excellent experience at Radisson Blu Edwardian Grafton Hotel, London. Your kind words about our staff have certainly brightened our day, and we're thrilled to know that you enjoyed the advantage of our strategic location.Indeed, our hotel offers the convenience of being located in the heart of London's Fitzrovia district. Our guests often appreciate the easy access to a variety of popular spots including Covent Garden, Soho, and Oxford Street. Not to mention, the proximity to key transport hubs like Euston, St Pancras, and Tottenham Court Road stations is a significant benefit for our travelers.Moreover, we're situated just a stone's throw away from the West End, which houses an array of renowned theatres such as the Dominion Theatre, the Shaftesbury Theatre, and Soho Place. We always take pride in providing an optimal location for our guests to explore the vibrant city of London.Your plans to return are the highest compliment to us. We are looking forward to providing another memorable stay for you in the future.Warm regards.Tzoulian,Night Receptionist.

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Reception Team on 16 Jan 2024
Dear David,Thank you so much for taking the time to leave us a review. We are delighted that you had such an amazing stay with us and that you enjoyed our services, amenities, and staff. We strive to make sure our guests have the best experience possible, and it's wonderful to hear that we achieved this during your stay. We look forward to welcoming you back again soon!Warm regards,Tzoulian,Night Receptionist.

10/10 Excellent

Conor R

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely pancakes for breakfast
Stayed 1 night in Jan 2024
Response from Reception Team on 16 Jan 2024
Dear Conor R,Thank you so much for taking the time to write a review about your stay with us at Radisson Blu Edwardian Grafton Hotel London. We are delighted to hear that our breakfast was a highlight of your stay. Our team works hard to ensure that each guest is provided with a variety of options for their morning meal - from fresh fruits, granola, yogurt and superfoods to hearty cooked options, French toast, eggs Benedict, pastries and more. We strive to make sure our guests have all they need to start their day off right! We hope you will come back soon and we look forward to welcoming you back.Warm regards,Tzoulian Night Receptionist.

10/10 Excellent

Anna

Stayed 2 nights in Jan 2024
Response from Reception Team on 16 Jan 2024
Dear Anna,Thank you so much for taking the time to provide us with your feedback and for giving us a rating of 10 out of 10. We are delighted to know that you had a wonderful experience at the Radisson Blu Edwardian Grafton Hotel, London and appreciate your kind words. We strive to make our guests feel comfortable and we are pleased that we were able to do so. It is always our pleasure to be part of an unforgettable stay and we hope to have you back soon. Thank you again for your positive review!Warm regards,Tzoulian,Night Receptionist.

10/10 Excellent

Mark

Stayed 2 nights in Jan 2024
Response from Reception Team on 16 Jan 2024
Dear Mark,Thank you for taking the time to write such a wonderful review about your stay at the Radisson Blu Edwardian Grafton Hotel, London. We are delighted that you had such a great experience and that you enjoyed our facilities and services. We are grateful for your kind words and hope to welcome you back soon. At the Radisson Blu Edwardian Grafton Hotel, we believe in providing the highest standards of service and making your stay an unforgettable experience. Our team strives to ensure that all guests have an enjoyable stay and we are glad to hear that this was true in your case. We look forward to having the pleasure of welcoming you back again in the near future.Warm regards,Tzoulian,Night Receptionist.

10/10 Excellent

Paige

Stayed 2 nights in Jan 2024
Response from Reception Team on 16 Jan 2024
Dear Paige,Thank you very much for taking the time to leave us such a wonderful review. We are delighted to hear that you enjoyed your stay at the Radisson Blu Edwardian Grafton Hotel, London and that you found it to be a 10 out of 10 experiences! It is wonderful to see that our staff and services were up to your expectations. We strive to provide all our guests with an enjoyable experience and it is extremely rewarding when we receive positive feedback like yours. We thank you for choosing us and we hope that you will come back soon!Warm regards,Tzoulian,Night Receptionist.

6/10 Okay

rana

Travelled with family
Disliked: Property conditions & facilities
Good location but need many renovation
Stayed 2 nights in Dec 2023
Response from Guest Relation Team on 14 Jan 2024
Dear Rana,Thank you for taking the time to review your stay with us here at the Radisson Blu Edwardian Grafton. We are glad to hear that you enjoyed our superb location in London’s Fitzrovia, within walking distance of Covent Garden, Soho and Oxford Street. We appreciate your feedback about needing renovation and we are always looking for ways to improve guest experience. We work hard every day to ensure that our guests feel at home and have all the necessary amenities on offer. While we understand that certain areas may need improvement, we do strive to provide a comfortable and enjoyable stay for all our guests. Please do not hesitate to reach out if there is anything else you would like us to know or if there is anything we can do for you in the future. We remain dedicated to providing an amazing experience each time someone stays with us, something which has been a long-standing philosophy of ours. Thank you again for your valued feedback!Warm regardsGuest Relation Team