Front of property

Reviews of Norfolk Towers Paddington Hotel

4 out of 5
Norfolk Towers Paddington Hotel
34 Norfolk Place, London, England

Reviews

7.8

Good

Rating 10 - Excellent. 171 out of 585 reviews" "
Rating 8 - Good. 251 out of 585 reviews" "
Rating 6 - Okay. 96 out of 585 reviews" "
Rating 4 - Poor. 42 out of 585 reviews" "
Rating 2 - Terrible. 25 out of 585 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

JAMES

Travelled with family, Travelled with partner
Nice hotel, clean and efficient. Incredible breakfast. However, they need a little maintenance in regard to electrical plugs which failed to work most of the time. We also had an encounter at the front desk with a woman desk clerk, who is very rude and impatient with us. Otherwise, it’s a great place to stay and the breakfast is incredibly good. Extremely convenient to Paddington station.
Stayed 2 nights in Mar 2024

10/10 Excellent

Caroline

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a flying visit for business but the staff were great and the cute room on the 5th floor was perfect for my needs.
Stayed 1 night in Mar 2024

8/10 Good

Martin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay here when in London for short business trips. Very convenient location near Paddington and the tube. Rooms are small but clean. The bathroom is a bit of a squeeze. Fine for a short trip. The staff are friendly and helpful.

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location was excellent, it was an easy walk from Paddington Station. and there are plenty of restaurants in the neighborhood although they are mostly pub style. The room was adequately sized but the bathroom in our room was tiny by any standard. All things considered I would stay again.
Stayed 5 nights in Jan 2024

10/10 Excellent

Emma, Plymouth

Stayed 1 night in Jan 2024

10/10 Excellent

Nora

Stayed 10 nights in Jan 2024

6/10 Okay

Osama

Travelled with family
Liked: Cleanliness
Stayed 3 nights in Jan 2024

2/10 Terrible

Saina

Stayed 4 nights in Dec 2023

8/10 Good

Savannah

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely amazing, the staff were very polite and professional and made me and my partner very comfortable, the room was amazing for what I paid for it, the bed was very comfortable over all 4/5 stars.
Stayed 1 night in Dec 2023

10/10 Excellent

STEVE

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay
Absolutely no complaints . Recommended.
Stayed 1 night in Dec 2023

10/10 Excellent

Shirley

Stayed 1 night in Dec 2023

10/10 Excellent

Nicola

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient for Paddington station, just a short walk away on a slightly quieter street. Staff helpful and friendly. Small room but adequate and of a good standard.
Stayed 1 night in Nov 2023

10/10 Excellent

Lauren

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay - comfy rooms and helpful staff x
Stayed 1 night in Nov 2023

8/10 Good

Nicola

Stayed 1 night in Nov 2023

8/10 Good

david

Stayed 1 night in Oct 2023

10/10 Excellent

Lorinda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay and convenient location.
Stayed 2 nights in Oct 2023

10/10 Excellent

Alexi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional
I have stayed here before and always will when in London. Great location to Paddington Station, within walking distance and awesome if you have a flight. Everyone is very friendly and professional, rooms are great and so is the breakfast.
Stayed 1 night in Oct 2023

8/10 Good

enza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Paddington station
Stayed 1 night in Sep 2023

10/10 Excellent

ANNETTE, Renton

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Room was small but we knew that when we booked the room. Easy walk from Paddington Station and excellent area for catching trains via the underground and trains out of the city and to Heathrow airport. Bus stops nearby and taxi's everywhere. If needed St Mary's Hospital is a block away. The place has a small elevator which is very helpful!!
Stayed 3 nights in Sep 2023

6/10 Okay

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Room was sufficient for sleeping, not much else. The keycard access between the two buildings didn't work most of the time and I had to have the card replaced just 11 hours into my stay. Orbitz said a continental breakfast was included, but I was turned away at breakfast with a curt, "breakfast is not included in your booking." I went elsewhere. All in just a place to sleep, no great shakes. All the restaurants in the area close their kitchens at 10pm, so when your British Airways flight is an hour late and it pushes your check in to 9:40pm you're S.O.L. Indian food seemed to be the only option in the neighborhood after 10pm. First time I have not Loved being in London. Oh well.
Stayed 1 night in Sep 2023

4/10 Poor

Kai Chi

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Check in
check in was slow and confusing
Stayed 2 nights in Sep 2023

8/10 Good

Helen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were helpful and polite, the hotel was clean, nice bathroom, close to Paddington and reasonably priced.
Stayed 2 nights in Aug 2023

10/10 Excellent

Sheng Wen, Pasadena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to Paddington station. The room is very clean and in the quiet side of the neighborhood.
Stayed 1 night in Aug 2023

8/10 Good

Poh Imm

Liked: Cleanliness, staff & service, property conditions & facilities
Great location near the Paddington station and walkable to Hyde Park. Breakfast buffet included was great way to start the day.
Stayed 3 nights in Aug 2023

8/10 Good

steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small single bedroom but liked the layout with small 'porch' area linking it to barhroom. Large walk-in shower - great for my broad shoulders. 5 min walk to tube stations or 15 min brisk walk to Marble Arch. Plenty of dining options in area. Would stay here again.
Stayed 3 nights in Aug 2023

10/10 Excellent

David

Stayed 3 nights in Aug 2023

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good family room, lots of space, a huge bed and a sofa bed, another sofa with 2 chairs and a table. We stayed in the lower ground floor (basement) which didn't sound good at first, but was actually a very new part of the hotel. Bathroom was also modern and good. No conditioner which was unusual for a hotel, so bring your own or but from one of the convenience stores nearby. Also a nearby Tesco, Superdrug and bakeries. Also less than 5 minutes from Paddington station so a very convenient place to stay.
Stayed 2 nights in Aug 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were absolutely great!
Stayed 2 nights in Aug 2023

2/10 Terrible

shabana

Stayed 1 night in Aug 2023

8/10 Good

SUSAN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again
The rooms were clean, comfortable and functional. The lift was small and slow. Location is perfect. Staff was reserved but polite
Stayed 9 nights in Jul 2023

10/10 Excellent

Susi

Stayed 1 night in Jul 2023

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
BST HYDE PARK WEEKEND
Nice comfy room a bit tight in shower bathroom but ok great breakfast food very polite staff and attentive reasonably priced and close to Paddington underground station plenty of restaurants and shops or favourite being Bazaario Italian 10 mins from hotel
Stayed 4 nights in Jul 2023

8/10 Good

Bette

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Overall, we were happy. The one annoying feature was the loudness of the lift announcements. We were near the lift and heard every one. The volume could be turned down to alleviate this.
Stayed 4 nights in Jul 2023

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Such awesome staff
Great location and a very nice hotel. The staff is superb. Can't say enough about how great all of the staff is. Beds are a little soft for my taste, but others in our family thought they were great. I would stay again.
Stayed 2 nights in Jul 2023

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Most awesome staff
All of the staff was extremely helpful as our family of 9 arrived. Daniel was awesome and Pedro even opened the bar a few minutes early for me one evening. Couldn't ask for better attention from the staff.
Stayed 2 nights in Jul 2023

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Other than a fairly small bathroom the room was a good size. Stayed in a twin room with my son and although we are both over 6 foot there was plenty of room to mo e round. Good nights sleep for both of us ( pillows were great ). As I said bathrrom was a bit tight but facililities in them were excellent ( amazing rainfall shower ). Stayed for 3 days and room made up each day as well , towels changed and coffee/ tea topped up. Would definitely stay again.
Stayed 3 nights in Jul 2023

8/10 Good

Steven

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

mark, san antonio

Liked: Cleanliness, staff & service, property conditions & facilities
The entire front desk staff was at all times very helpful. I enjoyed my stay.
Stayed 4 nights in Jun 2023

4/10 Poor

Shannon

Stayed 1 night in Jun 2023

8/10 Good

Ída Hlín

Liked: Cleanliness, staff & service
Stayed 4 nights in Jun 2023

6/10 Okay

DORSEY

Liked: Cleanliness, staff & service, property conditions & facilities
Studio room was super small. Took a lot of negotiation with a 25” bag. Impressive provision of everything in that small space. However they should advertise the square footage of the room more visibly. Nice breakfast but terrible coffee. Friendly staff. Clean.
Stayed 1 night in Jun 2023

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Updated Paddington Area Hotel
This hotel is updated and the staff were very helpful. The breakfast was good. As a solo traveler I stayed in 2 different single rooms during my visit. I moved from the first because the air conditioning wasn't working correctly. Where the first room was small but OK, the second was the smallest hotel room I've ever had. I had to leave my suitcase on the floor and step over it. There was no other place to put it.
Stayed 4 nights in Jun 2023

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel on a quiet street in close proximity to Paddington Station. Terrific location, friendly staff, very nice facilities.
Stayed 3 nights in Jun 2023

10/10 Excellent

CANDICE

Liked: Cleanliness, staff & service, property conditions & facilities
So close to Paddington station we walked after getting off the Heathrow express. We were 5 mins from Hyde Park and could walk everywhere like Oxford street etc. alternatively the Tube station is close .
Stayed 2 nights in Jun 2023

10/10 Excellent

John

Stayed 1 night in May 2023

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

8/10 Good

Mario

Liked: Cleanliness
Disliked: Property conditions & facilities

8/10 Good

Ashley

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Pros: Great location, large room suitable for a family. Clean. Bed was very comfortable. Cons: Front desk staff were hit and miss. We seemed to be told different information depending on who we spoke to. Check-out took an incredibly long time bizarrely. The elevator is also less than ideal for this staying in the basement since there is no direction indicator. After waiting 10 minutes with two small children and 3 suitcases I had to eventually go to the lobby and take it down so that we could get on.
Stayed 3 nights in Apr 2023

8/10 Good

Christopher, Looe

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very small room, but otherwise great
Stayed 1 night in Apr 2023