2 bars/lounges, rooftop bar, cocktail bar

Reviews of Sea Containers London

5 out of 5
Sea Containers London
20 Upper Ground, London, England

Reviews

9.4

Exceptional

Rating 10 - Excellent. 735 out of 1006 reviews" "
Rating 8 - Good. 188 out of 1006 reviews" "
Rating 6 - Okay. 57 out of 1006 reviews" "
Rating 4 - Poor. 14 out of 1006 reviews" "
Rating 2 - Terrible. 12 out of 1006 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kuldip

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 3 nights in Mar 2024

10/10 Excellent

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this hotel- it has a great vibe and awesome views of London across the river Thames. Perfect location for south bank theatres and a multitude of other restaurants. My only feedback is breakfast lacks any imagination- maybe an a la carte menu to choose a freshly cooked alternative to like warm buffet options?
Stayed 1 night in Mar 2024

8/10 Good

Jacob

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good except for the deposit which came as a surprise, otherwise I would highly recommend
Stayed 4 nights in Mar 2024
Response from Victor F on 25 Mar 2024
Dear Jacob, Thank you for your feedback! Please kindly note the deposit is for any incidentals and it's fully refunded upon your departure as stated on Expedia.We look forward to welcoming you back soon.Warmest,Victor FridmanGuest Engagement Management

10/10 Excellent

Vicci

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel in a fabulous location with terrific views
Stayed 1 night in Mar 2024
Response from Victor F on 25 Mar 2024
Dear Vicci, Thank you for your feedback!We look forward to welcoming you back soon.Best,Victor FridmanGuest Engagement Management

8/10 Good

Laurie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely spa and front desk staff. Restaurant for dinner was great.
Stayed 4 nights in Mar 2024
Response from Guest Engagement Management on 23 Mar 2024
Dear Laurie,Thank you for taking the time to leave such a kind review of your recent stay with us. We're thrilled to hear that you enjoyed our spa facilities and found our front desk staff to be lovely. It's always our aim to provide exceptional service to our guests, and we're delighted that we succeeded in doing so during your visit.We're also pleased to hear that you had a great dining experience at our restaurant. Our team works hard to create delicious meals and a welcoming atmosphere, so it's wonderful to receive such positive feedback.We hope to have the pleasure of welcoming you back for another great stay in the future. Thank you again for choosing to stay with us and for sharing your feedback.Warmest regards,Vanessa Hills-FeltonGuest Engagement Management

10/10 Excellent

Frank

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service at the Sea Containers was exceceptional from start to finish. All members of the team were extremely helpful and were always on hand if needed. Hotel is in a prime location and is upkept to a high standard. Have great onsite facilities including the 12th knot bar which has a stunning view across London as well as being a great bar. During my stay I actually proposed to my girlfriend so have to give a special mention to Vanessa and the rest of the team as they arranged the presentation of flowers, ballons etc to truly make make the occasiona one to remember
Stayed 1 night in Mar 2024
Response from Victor Fridman on 19 Mar 2024
Dear Frank,Thank you so much for taking the time to share your wonderful feedback! We are absolutely thrilled to hear that your experience at Sea Containers was exceptional from start to finish.It brings us immense joy to know that our team members went above and beyond to ensure your stay was memorable and special, especially during such a momentous occasion as your proposal. Vanessa and the rest of the team are thrilled to have been a part of making your stay truly unforgettable.We're delighted that you enjoyed our prime location, high-standard facilities, and the breath-taking view from our12th Knot bar. It sounds like you had a magical time, and we are honoured to have been a part of it.Once again, congratulations on your engagement, and we sincerely hope to welcome you back to Sea Containers London in the future for more memorable experiences.Warmest,Victor FridmanGuest Engagement Management

8/10 Good

Laura, Orlando

Liked: Cleanliness, staff & service, property conditions & facilities
Great location to a lot of areas you can walk to restaurants and shops.
Stayed 2 nights in Mar 2024
Response from Guest Engagement Management on 24 Mar 2024
Dear Laura,Thank you for your review and for highlighting our great location! We're delighted to hear that you enjoyed the convenience of being within walking distance to various restaurants and shops. Providing our guests with easy access to local attractions and amenities is important to us. Your feedback is appreciated, and we hope to welcome you back for another enjoyable stay in the future!Warmest regards,Vanessa Hills-FeltonGuest Engagement Management

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Xxx
Stayed 4 nights in Mar 2024
Response from Guest Engagement Management on 18 Mar 2024
Dear Diane,Thank you for your perfect rating! We're thrilled to hear that you had an excellent experience during your stay with us. Your satisfaction is incredibly important to us, and we're delighted that we could meet your expectations. We look forward to welcoming you back soon!Warmest regards,Vanessa Hills-FeltonGuest Engagement Management

10/10 Excellent

Colin, Jackson Hts

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, great quality all round, rooms are of a high standard, and the price was excellent!
Stayed 4 nights in Mar 2024
Response from Guest Engagement Management on 18 Mar 2024
Dear Colin,We are thrilled to receive your wonderful review and perfect rating! It's fantastic to hear that you found our location to be convenient and that you were impressed with the overall quality of your stay. Our team works diligently to maintain high standards, so it's truly rewarding to know that our efforts have met your expectations.We take great pride in offering comfortable and well-appointed rooms to ensure our guests have a memorable experience. Additionally, we're delighted that you found our pricing to be excellent value. Your satisfaction is our ultimate goal, and we're grateful for your kind words.We eagerly look forward to welcoming you back on your next visit for another exceptional stay!Warmest regards,Vanessa Hills-FeltonGuest Engagement Management

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 4 nights in Feb 2024
Response from Guest Engagement Management on 18 Mar 2024
Dear Alex,Your 5/5 rating on Expedia has truly made our day! We're incredibly grateful for your kind words and for choosing to share your experience with fellow travellers.Thank you for allowing us the opportunity to serve you, and we eagerly anticipate the chance to welcome you back for another exceptional stay.Warmest regards,Vanessa Hills-FeltonGuest Engagement Management

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Engagement Management on 16 Mar 2024
Dear Lee,Thank you for taking the time to share your feedback with us on Expedia. We're delighted to see that you had a wonderful experience during your stay with us, as evidenced by your perfect 5/5 rating.Your satisfaction is our utmost priority, and we're thrilled that we were able to meet your expectations. Should your travels bring you back to the area, we would be honoured to welcome you back for another fantastic stay.Warmest regards,Vanessa Hills-FeltonGuest Engagement Management

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was wonderful, staff welcoming & polite 👍
Stayed 1 night in Mar 2024
Response from Victor Fridman on 15 Mar 2024
Dear Anthony, Thank you for your feedback! We are delighted you had a fabulous stay.We look forward to welcoming you back soon.Best,Victor FridmanGuest Engagement Management

10/10 Excellent

jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff. Dining options and entertainment were great. Carolina at the hotel restaurant made a difference in the hospitality. Fantastic job! Security at the hotel was excellent. Overall a Great experience. Awesome job to the leadership team at Sea container hotel. Thank you
Stayed 4 nights in Mar 2024
Response from Victor Fridman on 12 Mar 2024
Dear Jose, Thank you for your kind words! We're thrilled you had a great experience at Sea Containers Hotel. We're glad you found our staff friendly and helpful, enjoyed the dining options and entertainment, and appreciated Carolina's exceptional hospitality at the restaurant. Your mention of our excellent security is much appreciated. We'll be sure to pass on your compliments to our leadership team. Looking forward to welcoming you back soon!Warmest,Victor FridmanGuest Engagement Management

10/10 Excellent

Lauren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay here. The staff were so friendly and helpful. Our room was spacious and the bed was comfy. Will definitely stay again
Stayed 1 night in Mar 2024
Response from Victor Fridman on 12 Mar 2024
Dear Lauren, Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay with us and that our staff made your experience memorable. It's fantastic to know that you found your room spacious and the bed comfy. We can't wait to welcome you back for another wonderful stay!Warmest,Victor FridmanGuest Engagement Management

4/10 Poor

vanessa

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Having stayed a handful of times. The studio room is by far the best. Sadly the staff let it down so I dont think I will be coming back.
Stayed 1 night in Mar 2024
Response from Victor Fridman on 10 Mar 2024
Dear Vanessa, We appreciate your loyalty and feedback. It's disheartening to hear that the staff didn't meet your expectations during your recent stay. Please accept our sincerest apologies for any inconvenience caused. Your satisfaction is important to us, and we'll address your concerns with our team to ensure improvements are made. If you reconsider, we'd love the opportunity to regain your trust and provide you with a memorable experience. Thank you for sharing your thoughts with us.Warmest,Victor FridmanGuest Engagement Management

10/10 Excellent

Alan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was amazing, we had great views of the Thames and St Paul’s Cathedral. Staff was super helpful.
Stayed 2 nights in Mar 2024
Response from Victor Fridman on 10 Mar 2024
Dear Alan, Thank you for your feedback! We are delighted to hear you enjoyed your stay with us and cannot wait to welcome you back soon.Warmest,Victor FridmanGuest Engagement Management

10/10 Excellent

Douglas, Fordingbridge

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
What was special about this hotel was the positive and friendly approach of every member of staff.
Stayed 2 nights in Mar 2024
Response from Victor Fridman on 10 Mar 2024
Dear Douglas, Thank you for your feedback! We are delighted to hear you enjoyed your stay with us.We look forward to welcoming you back soon.Warmest,Victor FridmanGuest Engagement Management

10/10 Excellent

Sophie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service from everyone. Great hotel with amazing views
Stayed 1 night in Mar 2024
Response from Victor Fridman on 10 Mar 2024
Dear Sophie, Thank you for your feedback! We look forward to welcoming you back soon.Warmest,Victor FridmanGuest Engagement Management

10/10 Excellent

Nicola

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fab room, very clean. Restaurants and bars were very great. Very enjoyable weekend.
Stayed 2 nights in Mar 2024
Response from Victor Fridman on 8 Mar 2024
Dear Nicola, Thank you for your feedback! We look forward to welcoming you back soon.Warmest,Victor FridmanGuest Engagement Management

10/10 Excellent

Mikeson

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A top, top place to stay ……. Just Brilliant!!!
Stayed 1 night in Mar 2024
Response from Guest Engagement Management on 6 Mar 2024
Dear Mikeson,Thank you so much for your glowing review! We're thrilled to hear that you had a top-notch experience during your stay with us.It's incredibly rewarding to know that you found our hotel to be brilliant. Providing exceptional service and creating memorable experiences for our guests is our top priority, and we're delighted that we could exceed your expectations.If your travels bring you back to London, we would be honoured to welcome you back for another fantastic stay. Warmest regards,Vanessa Hills-FeltonGuest Engagement Management

10/10 Excellent

Andrew

Stayed 3 nights in Mar 2024
Response from Guest Engagement Management on 24 Mar 2024
Dear Andrew,Thank you so much for taking the time to leave us a glowing 5-star review on Expedia! We're thrilled to hear that you had a wonderful experience during your stay with us. Providing excellent service and creating memorable experiences for our guests is always our top priority, and we're delighted that we hit the mark with you.We hope to have the pleasure of welcoming you back for another fantastic stay in the future!Warmest regards,Vanessa Hills-FeltonGuest Engagement Management

8/10 Good

Lewis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Mar 2024
Response from Guest Engagement Management on 5 Mar 2024
Dear Lewis,Thank you for taking the time to share your feedback with us. We're glad to hear that you had a positive experience during your stay at Sea Containers London.Your rating is greatly appreciated, and we value your input. If there's anything specific that you think we could improve upon to make your next stay even better, please feel free to let us know.We hope to have the opportunity to welcome you back in the future for an even more enjoyable stay.Warmest regards,Vanessa Hills-FeltonGuest Engagement Management

10/10 Excellent

Johanna

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
We had an amazing stay, we were given a free upgrade to a suite which was fantastic. Such a lovely vibe in the hotel, with two amazing bars. I would thoroughly recommend a stay at this hotel.
Stayed 1 night in Mar 2024
Response from Guest Engagement Management on 5 Mar 2024
Dear Johanna,Thank you so much for your wonderful review! We're thrilled to hear that you had an amazing stay with us and that you enjoyed the free upgrade to a suite. It's fantastic to know that you appreciated the lovely vibe of our hotel and enjoyed our two amazing bars.Your recommendation means the world to us, and we truly appreciate your kind words. It was our pleasure to have you as our guest, and we hope to welcome you back for another fantastic stay in the future.Warmest regards,Vanessa Hills-FeltonGuest Engagement Management

10/10 Excellent

Rochelle

Stayed 1 night in Mar 2024
Response from Guest Engagement Management on 24 Mar 2024
Dear Rochelle,We sincerely appreciate your glowing 5/5 rating! Knowing that you had a fantastic experience during your stay brings us immense joy. Ensuring top-notch service and accommodations is always our goal, and we're thrilled that we hit the mark with you. Your feedback is invaluable to us, and we look forward to the opportunity of hosting you again soon for another memorable stay!Warmest regards,Vanessa Hills-FeltonGuest Engagement Management

8/10 Good

Josie, Basingstoke

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Engagement Management on 5 Mar 2024
Dear Josie,Thank you for sparing a moment to provide us with your feedback. We're pleased to learn that your stay at Sea Containers London left you with a positive impression.Your rating is truly valued, and we are grateful for your insights. If there are any particular areas you believe we could enhance to elevate your next experience, please don't hesitate to share your suggestions with us.We look forward to the chance of welcoming you back in the future, with the aim of ensuring an even more enjoyable stay.Warmest regards,Vanessa Hills-FeltonGuest Engagement Management

8/10 Good

Nick

Liked: Cleanliness, staff & service, property conditions & facilities
C
Stayed 2 nights in Mar 2024
Response from Guest Engagement Management on 5 Mar 2024
Dear Nick,Thank you for taking the time to leave a review of your recent stay with us. We appreciate your feedback and strive to ensure that all our guests have a positive experience.It seems that there might have been an issue with your review not appearing as expected. We apologise for any inconvenience this may have caused. If there's anything specific you'd like to share or discuss about your stay, please feel free to reach out to us directly. Your input is valuable to us, and we're here to assist you in any way we can.Once again, thank you for choosing to stay with us. We hope to have the opportunity to welcome you back in the future for an even better experience.Warmest regards,Vanessa Hills-FeltonGuest Engagement Management

10/10 Excellent

shanadean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Engagement Management on 5 Mar 2024
Dear Shanadean,Thank you immensely for your glowing 5/5 review on Expedia! Your feedback is invaluable to us, and we're thrilled to hear that your experience at Sea Containers London exceeded your expectations.Your satisfaction is our top priority, and we're delighted that we were able to provide you with a flawless stay. We eagerly anticipate the opportunity to welcome you back for another exceptional stay!Warmest regards,Vanessa Hills-FeltonGuest Engagement Management

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
8/10 - I contacted them three times, using three different methods, before our stay, and they never once responded. Contacted them using the " contact us" form on their website, I emailed them, and I contacted them through Expedia where we booked our stay. None of these advanced contacts were answered. One point deducted for that. Moving beyond that, we really had a lovely stay. It's a great location near Blackfriars And all the South Bank has to offer. I stayed here once when it was the Mondrian, and I'd say the staff this time around was a notch above that stay. This is right next to the Hilton Bankside, And while they are both great hotels, I prefer the Hilton and will likely stay there moving forward. The bankside offered us drinks on arrival, including a nice hot whiskey which was welcome on a cold day. No such offering from sea containers. The bankside also had daily snacks in our room from local businesses... A lovely touch. No such offering from sea containers. And finally the bank side rushed to our vehicle to grab our luggage before walking in, no such service from sea containers. Rooms are bigger and fresher at bankside. And I prefer their hair and skin products the bankside uses over the Malin and Goetz used at Sea Containers. Bank side also has access to steel and sparkling water in all of their hallways, self-serve. Sea containers Left bottles of still water in the room, but no access to sparkling. Between the two, Bankside wins.
Stayed 2 nights in Feb 2024
Response from Victor Fridman on 3 Mar 2024
Dear Paul, Thank you for sharing your detailed feedback with us. We sincerely apologize for the lack of response to your pre-stay inquiries. We understand the importance of prompt communication and will address this matter with our team to ensure it doesn't happen again in the future.We're delighted to hear that you enjoyed your overall stay with us and found our location convenient. Your compliments on our staff's service level mean a lot to us, and we're thrilled to hear that you noticed an improvement since your last visit.We appreciate your comparison with other hotels in the area and the specific amenities they offer. Your feedback regarding the welcome drinks, room snacks, luggage service, room size, and product preferences are valuable insights for us to consider as we strive to enhance our guest experience.We hope to have the opportunity to welcome you back in the future and provide you with an even better stay that meets all your expectations. Thank you again for your feedback, and please don't hesitate to reach out if there's anything else we can assist you with.Warmest,Victor FridmanGuest Engagement Management

10/10 Excellent

Theo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Guest Engagement Management on 29 Feb 2024
Dear Theo,Thank you for your excellent rating! We're thrilled to hear that you had a fantastic experience during your stay with us. Providing top-notch service and ensuring our guests have a memorable stay is our utmost priority. We greatly appreciate your feedback and hope to welcome you back for another wonderful stay in the future.Warmest regards,Vanessa Hills-FeltonGuest Engagement Management

10/10 Excellent

David

Stayed 2 nights in Feb 2024
Response from VICTOR FRIDMAN on 20 Mar 2024
Dear David, Thank you for your feedback!We look forward to welcoming you back soon.Best,Victor Fridman

10/10 Excellent

joseph

Stayed 1 night in Feb 2024
Response from Guest Engagement Management on 23 Mar 2024
Dear Joseph,Thank you so much for taking the time to leave such a wonderful review! We are delighted to hear that you thoroughly enjoyed your stay with us and that we were able to meet your expectations.Your glowing feedback truly means the world to us and serves as a great source of motivation for our team. We take immense pride in providing exceptional service and creating memorable experiences for our guests, and we are thrilled that we succeeded in doing so during your visit.Should your travels bring you back to this area, it would be our absolute pleasure to welcome you back for another outstanding stay. Thank you once again for choosing to stay with us, and we hope to have the pleasure of hosting you again soon!Warmest regards,Vanessa Hills-FeltonGuest Engagement Management

10/10 Excellent

Giselle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A service from the moment we walked through the front door until the time we checked out! Loved the food at the restaurants and the nightime entertainment. The view of the Thames River was amazing! Room service was lightening fast! Sea Containers made our stay “easy” and enjoyable, and it is in the epicenter of everything in London! Wonderful staff!!
Stayed 8 nights in Nov 2023
Response from Guest Engagement Management on 28 Feb 2024
Dear Giselle,Thank you so much for taking the time to share your experience! We're thrilled to hear that you had such a fantastic stay with us. Providing exceptional service from the moment our guests arrive is our top priority, and we're delighted that you felt so well taken care of throughout your visit. It's wonderful to hear that you enjoyed the food, the night-time entertainment, and of course, the breath-taking views. We'll be sure to pass along your compliments to our team, who will be thrilled to know that their efforts helped make your stay "easy" and enjoyable. We hope to welcome you back again soon for another memorable stay in the epicentre of London!Warmest regards,Vanessa Hills-FeltonGuest Engagement Management

10/10 Excellent

Carhan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect, it was our 20th anniversary and we got upgraded to the best room I have stayed in, beautiful view of the Thames and a balcony. Really enjoyed the ambience and design and the breakfast was great too!
Stayed 1 night in Feb 2024
Response from Victor Fridman on 22 Feb 2024
Dear Carhan,Thank you for choosing to celebrate your special occasion with us and for sharing your wonderful feedback! We're absolutely thrilled to hear that everything was perfect for your 20th anniversary and that you enjoyed your upgraded room with a beautiful view of the Thames and a balcony. We're delighted that you appreciated the ambience and design of our hotel as well as the great breakfast. It was a pleasure to be part of your celebration, and we look forward to welcoming you back for more memorable stays in the future!Warm regards,Victor FridmanGuest Engagement Management

10/10 Excellent

Toseef

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Generally cant fault it and staff went above and beyond. Pillows couldve been better but this us nitpicking.
Stayed 2 nights in Feb 2024
Response from Victor Fridman on 22 Feb 2024
Dear Toseef,Thank you for your kind words! We're thrilled to hear that you generally couldn't fault your stay with us and that our staff went above and beyond to ensure your satisfaction. Your feedback regarding the pillows is duly noted, and we appreciate your understanding. We hope to welcome you back for another exceptional experience in the future!Warm regards,Victor FridmanGuest Engagement Management

10/10 Excellent

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely convenient to all major tourist attractions
Stayed 4 nights in Feb 2024
Response from Victor Fridman on 22 Feb 2024
Dear Jonathan, Thank you for your feedback! We look forward to welcoming you back soon.Warmest,Victor FridmanGuest Engagement Management

10/10 Excellent

Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Victor Fridman on 22 Feb 2024
Dear Chalotte, Thank you for your feedback! We look forward to welcoming you back soon.Warmest,Victor FridmanGuest Engagement Management

10/10 Excellent

Parveen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was superb!! Friendly, helpful and welcoming atmosphere. Most certainly one of the best hotels I’ve stayed at in London - we have stayed at a few! The level of cleanliness and attentive service from check in, room service, housekeeping and check out was impeccable. Be sure to visit the 12 Knot bar, again, impeccable and attentive service.
Stayed 2 nights in Feb 2024
Response from Victor Fridman on 22 Feb 2024
Dear ParveenThank you immensely for your glowing review! We're thrilled to hear that you found our service superb and that you experienced a friendly, helpful, and welcoming atmosphere throughout your stay. Your compliments on our cleanliness and attentive service are greatly appreciated, and we're delighted to know that you found the 12 Knot bar experience impeccable. We can't wait to welcome you back for another exceptional stay in the future!Warm regards,Victor FridmanGuest Engagement Management

10/10 Excellent

Thomas

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very helpful and friendly, very clean and tidy hotel. Would recommend!
Stayed 1 night in Feb 2024
Response from Victor Fridman on 22 Feb 2024
Dear Thomas,Thank you for your kind words! We're thrilled to hear that you found our staff helpful and friendly, and that you appreciated the cleanliness and tidiness of our hotel. Your recommendation means a lot to us! We look forward to welcoming you back in the future.Warm regards,Victor FridmanGuest Engagement Management

10/10 Excellent

Kirsty

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Victor Fridman on 22 Feb 2024
Dear Kirsty, Thank you for your feedback! We look forward to welcoming you back soon.Warmest,Victor FridmanGuest Engagement Management

10/10 Excellent

Patryk

Stayed 1 night in Feb 2024
Response from Guest Engagement Management on 23 Mar 2024
Dear Patryk,We are truly grateful for your glowing review and the perfect rating you have given us on Expedia! Your feedback is incredibly valuable to us, and it brings us immense joy to know that you had a fantastic experience during your stay with us.It's always our goal to provide each guest with exceptional service and ensure that every aspect of their stay is memorable. Knowing that we achieved this with you fills us with pride and reinforces our commitment to excellence.Should your future travels lead you back to our area, we would be absolutely delighted to welcome you back for another wonderful stay. Once again, thank you for choosing to stay with us and for sharing your positive experience. We look forward to the opportunity of hosting you again soon!Warmest regards,Vanessa Hills-FeltonGuest Engagement Management

10/10 Excellent

martin

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We will definitely return when next needing a stay in London. Great property, modern, next to the river and with many facilities and amazing views over London
Stayed 1 night in Feb 2024
Response from Victor Fridman on 22 Feb 2024
Dear Martin,Thank you for your wonderful feedback! We're delighted to hear that you had a great experience at Sea Containers London and that you enjoyed the modern amenities, riverside location, and stunning views over London. We look forward to welcoming you back when you next need a stay in the city!Warm regards,Victor FridmanGuest Engagement Management

10/10 Excellent

KAROLEEN, Brooklyn

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hospitality and customer service was outstanding Thank you!
Stayed 3 nights in Feb 2024
Response from Victor Fridman on 22 Feb 2024
Dear Karoleen, Thank you for your feedback! We look forward to welcoming you back soon.Warmest,Victor FridmanGuest Engagement Management

8/10 Good

Joel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very smart hotel ideally situated on the South Bank.
Stayed 3 nights in Jan 2024
Response from Victor Fridman on 22 Feb 2024
Dear Joel, Thank you for your feedback! I am delighted to hear you had a lovely stay and cannot wait to welcome you back soon.Warmest,Victor FridmanGuest Engagement Management

10/10 Excellent

Storm

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The decor in the room was beautiful. The room was spotlessly clean, probably one of the best hotels I've ever stayed at in London. There's a Curzon cinema on site too. Can't recommend this place enough.
Stayed 1 night in Feb 2024
Response from Victor Fridman on 22 Feb 2024
Dear Storm, Thank you immensely for your glowing review! We're thrilled you enjoyed the beautiful décor, spotless cleanliness, and the convenience of the on-site Curzon cinema. Your recommendation means the world to us. We can't wait to welcome you back for another exceptional stay!Warm regards,Victor FridmanGuest Engagement Management

10/10 Excellent

Cashion A

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was nice.
Stayed 8 nights in Jan 2024
Response from Victor Fridman on 22 Feb 2024
Dear Cashion, Thank you for your feedback! We look forward to welcoming you back soon.Warmest,Victor FridmanGuest Engagement Management

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Victor Fridman on 22 Feb 2024
Dear Emma, Thank you for your feedback! We look forward to welcoming you back soon.Warmest,Victor FridmanGuest Engagement Management

10/10 Excellent

steff

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upgraded to a junior suite. Bed was very comfortable and bathroom amazing. Staff very casual and incredibly pleasant. Made the stay very enjoyable.
Stayed 1 night in Feb 2024
Response from Victor Fridman on 22 Feb 2024
Dear Steff, Thank you for your feedback! I am delighted to hear you enjoyed your stay with us. We look forward to welcoming you back soon.Warmest,Victor FridmanGuest Engagement Management

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from VICTOR FRIDMAN on 20 Mar 2024
Dear Michael, Thank you for your feedback!We look forward to welcoming you back soon.Best,Victor FridmanGuest Engagement Management

10/10 Excellent

Wahid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location
Stayed 1 night in Feb 2024
Response from Guest Engagement Management on 7 Feb 2024
Dear Wahid,Thank you for your wonderful review and for choosing to stay with us. We're thrilled to hear that you enjoyed our great location!We truly appreciate your feedback and hope to welcome you back for another fantastic stay in the future.Warmest regards,Vanessa Hills-FeltonGuest Engagement Management

10/10 Excellent

Steve, Ottawa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel in London. Best staff anywhere.
Stayed 1 night in Feb 2024
Response from Guest Engagement Management on 7 Feb 2024
Dear Steve,Thank you so much for your glowing review and for rating us the best hotel in London on Expedia! We're thrilled to hear that you had such a fantastic experience with us and that you found our staff to be the best anywhere.Your kind words mean the world to us, and we can't wait to welcome you back for another outstanding stay in the future.Warmest regards until then,Vanessa Hills-FeltonGuest Engagement Management