Comfort Studio, 1 Double Bed with Sofa bed | Private kitchenette | Full-sized fridge, microwave, stovetop, dishwasher

Reviews of London Centre Apartments

3.5 out of 5
London Centre Apartments
Shoreditch High Street, London, England

Reviews

7.2

Good

Rating 10 - Excellent. 44 out of 176 reviews" "
Rating 8 - Good. 66 out of 176 reviews" "
Rating 6 - Okay. 38 out of 176 reviews" "
Rating 4 - Poor. 13 out of 176 reviews" "
Rating 2 - Terrible. 15 out of 176 reviews" "

7.8/10

Cleanliness

6.8/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

Reviews

8/10 Good

Hoodo

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

8/10 Good

Emma W.

Perfect for what we needed
I noticed the 1 star review a week before we were due to arrive, so got me worried. Didn’t notice any of the bad points on the review when we stayed. Yes you couldn’t get out the back door but it was for emergency use only and led to a fire escape (I guess the previous reviewers were smokers and couldn’t be bothered to walk down a flight of stairs). 8 of us stayed, worked well as we had a wedding 15 min walk away. Great location for food and stations/tubes. 3 couples and two lads shared the sofa bed. Only one bathroom but we worked around it. Overall pretty happy with the flat and priced we paid.
Stayed 2 nights in Nov 2019

8/10 Good

Robert

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

8/10 Good

J

Travelled with family
Liked: Staff & service
Nice enough
Collection of keys was very straightforward. Although it was noted that there were various properties, would have helped to know in advance exactly where we were staying as we ended up quite far away from the tube station, which was difficult with kids. Property was modern and reasonably clean. Had a musty smell and all windows had been left opened when we arrived. Plenty to do around but as I say, not great if you have kids and need to be closer to key transport links.
Stayed 2 nights in Oct 2019

2/10 Terrible

Sara B.

Disliked: Cleanliness
Not as described
The apartment was tatty. The table was broken, the dining chairs were broken, there was no key for the back door, the duvets were ripped - overall the apartment was very tired and was not up to the standard expected. As 3 professional people who booked the apartment to attend an exhibition at Excel it really didn't provide the quality and comfort expected considering the price we paid to rent. Pictures are not a true reflection of the actual apartment. Will not be using this apartment again.
Stayed 4 nights in Sep 2019

8/10 Good

Avril

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely spot.
Tricky finding the place as the key pick up is at a different location. (I should have read the fine print on key collection point) Location is great. Box Park is great for alternative food choices. Had a lovely stay.
Stayed 3 nights in Aug 2019

4/10 Poor

Verified traveller

Disliked: Staff & service
There is no AC in the room and not the same address as advertised.
Stayed 2 nights in Jul 2019

8/10 Good

Rosie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019

6/10 Okay

Faafouina

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Not happy
The apartment is really nice and clean but in a country where winter is on for almost 4 months but nonhot water is very depressing. The shower curtain doesnt go all the way down so it makes a lot of water on the floor. The blind doesnt go all the way to the right. There was only 1 folk. The button to operate the stove keeps going off. The towels were so small. The check in office is way too far from the apartment. Very disappointing for guests to walk in the rain and cold after long flights. Must have a trf van on stand by to Trf guests after check in
Stayed 2 nights in Nov 2018

2/10 Terrible

Verified traveller

Disliked: Staff & service, room comfort
The apartment was 15 mins walk away from where it was advertised (in the wrong direction). The area wasn't nice and the apartment was located next to a busy main road so was impossible to sleep
Stayed 2 nights in Sep 2018

8/10 Good

Grisel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Gudmundur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Seng-Lai

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will Never Return and Won't Recommend to Anyone
I don't understand at all the positive reviews for London Centre Apartments. The place we stayed at, specifically Flat 5, Superior 2B at Eagle Works West, is nothing as advertised. Our apartment had so many issues I don't even know where to begin. The heater / timer was broken so we had no consistent hot/warm water to shower properly. We called the apartment office but they were of no help and never called back to follow up. There are serious design flaws in the shower and sink in one of the bathrooms, resulting in water on the ground every time we use the shower and the sink. The shower head holder bracket was broken. Most disgustingly, we found blood-engorged bed bugs on one of the beds, where our kids slept, confirming that the apartment has not been properly cleaned and maintained. In fact, it had a very strange, musky odor. There was no shampoo in the bathrooms and no laundry detergent for the washer/dryer. And finally, you could hear the train passes by every few minutes throughout the night, so sleeping was difficult. The only positive I could point out is the location: the apartment is close to the Liverpool and Aldgate East Underground Stations and there are many decent Indian restaurants and grocery stores/supermarkets within walking distance on Brick Lane.

8/10 Good

mattykb, Dublin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice apartment. Great location.
Lovely apartment with some really nice restaurants close by. 5 minutes walk from Tower Hill tube station which was perfect. Some items in the apartment were a little worn/lived in but nothing too troubling. The smoke alarm was covered by a bag which did alarm me - no pun intended. Not sure if that was the previous guests or a simple oversight from the cleaners. Other than that, I enjoyed my stay and so did my friends.

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient for a great area and the city
Excellent property - only issues is the area is noisy and the wifi was not very good

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Excellent accomodation with good facilities. Check in could be streamlined a bit as The key pick up is some distance from the actual flat making it difficult when walking with a number of suitcases

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

p, Sa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wouldn't ever stay here again.
We booked this apartment on line thinking it was near a tube station and going by the photos they had posted, apartments looked clean and of good standard. Once we had paid online the site flicked to a page to tell us where to collect our key,we would then be told our apartment location. Felt nervous as no idea where our apartments located and needed be close to tube. An email was sent to make sure we were in the same complex but I never received a reply. On arrival we discovered our apartments were just off brick lane. This was fine as we don't mind interesting areas. Staff said its only a short walk away (with all our baggage), It took us at least 20 minutes in the heat. Brick lane was in full swing and the roads were littered with rubbish, squashed food & vomit - great To drag luggage through! Staff could have told us to get a cab it would have made arrival experience better. We found our apartment had been cleaned but stunk of rubbish from the previous tenants. The floor was sticky, I phoned for it to be re-cleaned. The power kept flicking off and we had to keep resetting it. They sent an electrician (who was very nice) to fix the problem. The power went off again that night and literally all week. They couldn't fix it. They offered to move us right up top floor after 3 days but no aircon in any of apartments ( hot) so we just put up with it and used wall lamps which worked. Be warned!! No aircon, no lifts( not told this) no power, would not use LCA again. very disappoint

10/10 Excellent

salama, cairo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice Apartment
modern , clean, new building , Location and room sizes were good

2/10 Terrible

Mahmood, New York

Disliked: Staff & service, room comfort
Bad experience. not same location as advertized
No chance staying 2nd time. I booked somewhere else & was sent somewhere else I wanted to be close to White-chapel but was sent somewhere else far. Also website mentioned Elevator access but didn't find it & 4th fl requested a lower floor they said no. very difficult time with 14 bg & 7 Hb. It was hectic. The hallway light never worked, used cellphone instead. The WIFI was bad & slow. I complaint abt the wifi they said they will report it but I needed at that time once I am gone no use. I think they keep saying that to everyone. No room svc was available Crazy. Overall NEGATIVE EXPERIENCE. After my stay I sent them an email complaining and they said SORRY. I told them I deserved more than a sorry but they said that is it. sorry. Lastly, I feel they should have had a little more information about the discounts on London attractions. For example if u buy any kind of a small journey on London nation rail you will be allowed to buy tickets 2 for 1. If I knew that I would have paid half of $500. Anyway, I feel I should have gotten a little better place for 3 night $710. L Well never again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Convenient - needs streamlining of checkin
Location and room sizes were good. Check in was a bit inconvenient and in different area.

10/10 Excellent

Daniel, Boston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay in London
This apartment was very nice and my family enjoyed it very much. This flat made London a great experience.

8/10 Good

stuart, church stretton

Liked: Staff & service
Brick Lane adventures
Great vibe around Brick Lane, good location , bit noisy at night but not excessive.I would imagine very little sleep at weekends........

8/10 Good

stuart, church stretton

Liked: Staff & service
Good vibe for business
Excellent 'vibe' in locality with good choice of restaurants.Little bit noisier than hotel but acceptable, you are in the centre of a lively community not merely a commuter zone!

8/10 Good

Sadie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Veronika on 2 Jul 2016
Dear Sadie, thank you for your rating. I hope that you enjoyed your stay. Best regards, Veronika

10/10 Excellent

Graham, Malta

Liked: Cleanliness, property conditions & facilities, room comfort
Great apartment, London, Old Street/City Road
Booked for 5 nights for business in the City of London, and wanted somewhere central close to the city. The apartment is a spacious 2 person apartment (4 with the sofa bed) on the 6th floor with views towards the city. Less than 3 years old and in 99% perfect condition. Bus stop was out side, and tube 5 min's walk. I would rate this place 9/10. Would recommend this (A501/B144) apartment, and would try to rebook on my next stay in London.
Response from Veronika on 18 Jun 2016
Dear Graham, thank you for your nice review. We will be happy to see you again in our apartment. Best regards, Veronika

10/10 Excellent

emma, melb, australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and spacious, close to transport.
Very clean and great location. Thankfully a worker from the office was on hand to carry our luggage up the 3 flights of stairs though as we were unfit!
Response from Veronika on 28 Apr 2016
Dear Emma, thank you for your review. I am happy to read that you were satisfied with our staff and hope you enjoyed your stay. Hope to see you soon! Best regards, Veronika

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Great location close to the city
The apartment is in a great location in Shoreditch and was furnished to a high standard. The only small drawback is that its not very close to any of the tube stations. Luckily there is a bus stop 30 seconds walk from the door which took me all the way down to Tower Bridge.

2/10 Terrible

Ming Chi, hk

Disliked: Staff & service, property conditions & facilities, room comfort
Dont trust the pic and no lifts!!!
Dont trust the pic, its musleading. Dont stay here if you have big luggage, they have 17 apartments and only two have lift!! We need to carry the luggage to 3th floor with 60 stairs! The water plug broke, hot water is not working, the water is so so so slow when you take shower and its cold... I travel to london every two months and its the worst place i ever stay. It cost me GBP330 for the 3 bedrooms per night, stay in hotel is a better choice!

6/10 Okay

Amanda, Alabama

Liked: Cleanliness, room comfort
Not a place to stay if you value sleep!
The check in process was fine. Locating the apartment was interesting. Our cab driver dropped us off at least 1/2 a mile away from the location. We had to walk through a street market dragging 4 pieces of luggages. Then when we finally make it to the flat, it is clean, but you have 3 keys to get in. It's confusing and aggravating. The keys should be clearly marked. We stayed on the ground floor, which was nice not to have to climb the steps. The downside was that there was a party outside our window every night from midnight to 2:00 am. There are 4 towels for 4 people, no washcloths. A washer, but no dryer. A well supplied kitchen. The flat should supply more towels. No sheets on the bed. Several good restaurants in walking distance. No wall insulation.

4/10 Poor

olatunde, nigeria

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Nice hotel without value for the price
Nice hotel room. But poor service for the price. No house keeping service. No toiletries replenishment. No linen or towel change. So so awful for the exhobitant rate.

6/10 Okay

Ben, Abuja, Nigeria

Liked: Cleanliness, staff & service
Summer Holiday in London
My family and I (5 members) enjoyed our 10 day stay at the Time Square location. Its posh neighbourhood was really superb and proximate to the shopping area where virtually every household and personal needs are available. The apartment itself was quite neatly presented but we regretted having only a single toilet/bath in the two-bedroom apartment. Otherwise great accommodation with very hospitable and helpful staff.

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Not a safe location
Not a safe location for family. There was no hot water for bath and there was no air conditioner. it was really hot in the rooms since it was summer and the water was too cold to take bath. There is no maintainance or service in the building. Apartment is neat.

8/10 Good

Ian, York, North Yorkshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and Cost Effective
Having already read the reviews, we were prepared for check-in being in a different location from the actual apartment. Only 5 minutes from the office, our apartment was only 2 mins walk from Algate East tube station. Brilliant solution for a family of 5 staying in London for a few nights. Very easy to get into central/west end. Clean and well-equipped apartment with towels, soap, washing up liguid, tea towels and toilet roll etc. Super service from the check-in staff who telephoned the day before to see when we were due to check-in. The only downside was the area - not great with children on an evening. However, with the amount of building work going on in Aldgate at the moment, it will improve this side of the City enormously in 2016/17. Definitely would stay here again. Really convenient.

6/10 Okay

dimeji, lagos

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Good Apartment but far from hotel address
Hotel reservations desk was far from apartment and no provision made to get you there. My family had to book another taxi to get their bags to the apartment. Also the bathroom shower was damaged and support for any repair non existent.

2/10 Terrible

Scott, Indianapolis, IN

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pictures are deceiving
It was really hard to find the place after getting poor directions from the staff. The apartment was less than okay, the furniture in the living room was old and uncomfortable, the TV worked maybe 20% of the time and had a big scratch on it, there were water stains on all the wall,the hall bathroom, and the dishwasher had a moldy smell that took over the apartment when we were not there to open the windows. We did not need to use the heat but two of the heaters were not functional. A light fixture was broken along with the floor in the kitchen. We sent an email to the office regarding these issues and they thanked us for the information. Overall I would not stay here again or recommend it. We did not spend a lot of time in the apartment so we dealt with it, but I would not do it again. The WiFi service was the only thing that worked. Upon returning home we found that we had been charged twice for this place and now have to go through that process.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
The stay was very good but was unhappy with hotels.com as I had specifically requested for a first floor flat and was also told there was a lift in the building and off site parking.. got a flat on the 4th floor with no lift in the building and no parking nearby.. had to stop at double yellows and unload everything and park the car at pvt car park a lil far away..the apartment was well maintained although the floors hadn't been cleaned for a while.. realized it was dirty only after seeing my 1 yr old lil girls feet.. overall it was a satisfactorywy stay.. would definitely recommend..

4/10 Poor

Kris, Fort Smith

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Great apartment in iffy neighborhood
Very nice apartment but the area was undesirable.

10/10 Excellent

v buckingham , newfoundland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel close to everything.
We were delighted with the apartment itself. It's lovely. Hot at night but other then that no issues. The area had everything necessary close. Restaurants, grocery, tube, park, pubs! We would stay there again.

4/10 Poor

Liliana, Montreal

Disliked: Property conditions & facilities
Noisy apartment
I got an apartment at Spitalfields 17. First thing, building looked quite creepy. Second, it was not obvious to find the address and to open the door to get into the building. Third, and most annoying, apartment was located next to a train station and we had terrible noise, day and night. I wouldn't recommend this address to anybody since it's almost impossible to sleep.

4/10 Poor

Gregory, Stansbury Park, UT

Liked: Cleanliness
Disliked: Staff & service, room comfort
Clearly Not What We Expected
Several Issues: 1. The hotels.com posting was in error. We selected this property almost entirely because of its location which was not as advertised. The proprietor was apologetic and printed for us an email string showing that it took three weeks for hotels.com to correct the error. Evidently we booked the apartment during the time that the posting was incorrect. As a result, we had to drive to sites that we expected to walk to with the resulting unanticipated expense, and annoyance of finding parking. This impacted our available free-time to visit sites as we spent more time in traffic in the car (or looking for parking) than we had expected. This was a hotels.com mistake. 2. No air conditioning. Manager supplied three fans to help with the heat. 3. Bad neighborhood. Apartment was on an alley. Every night six to ten males were in the alley drinking and talking loudly which forced us to close the windows to block the noise. See item 2 above. 4. No parking between 8:00 am and 6:00 pm. So, parking near the apartment and taking public transportation was not an option. See item 1 above.

10/10 Excellent

Cindy , Oviedo, FL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious apartment, great location
Our apartment was bright, spacious and clean. Fully appointed for basic meal preparation and all our needs. Location was super - plenty of choices for dining or take-away. Grocery shopping just around the corner. Liverpool Street Station a quick (<5 minute) walk, which gets you anywhere in the city. Walking distance to Tower of London. We were a bit put off upon arrival since the entrance was on a small side street after walking through a very busy area. A sign in the lobby cautioned us about vagrants sleeping in the stairwells and measures that were being taken to prevent their entrance. We did not have any security problems, but it definitely put us on alert.

2/10 Terrible

Verified traveller

Hotels.com booked the wrong apartment
The webpage only says collect keys from Adler Street but there is no mention of where the apartment will actually be. I'd called Hotels.com to confirm and was promised the apartment would be near London Bridge. One day before the booking we get to know it is near Shadwell in East London. When I called and complained about this (and still am by the way), I was told Hotels.com can't do anything as they didn’t take the money. The apartment said they can't do anything as they did not do the booking, Hotels.com did. So basically no one was ready to take responsibility. Wonder how tough it is for Hotels.com to track the call during which my purchase was processed, they do claim before every call Hotel.com that calls are recorded for training and quality purposes. I am pursuing my refund with Hotels.com for my erroneous booking since two weeks now but to no avail. I cannot explain how frustrating this process has been, various calls, being picked up by new representatives everyday, repeating the same complain again and again, being promised someone will revert back in 72 hours but no one ever does... I could go on and on. Apart from the monetary loss, the process has been frustrating to say the least.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice apartment!
An extremely pleasant experience, would recommend to all, 2 decent sized rooms with double beds and two sofas more than big enough to sleep a person on each. Parking permits were only needed mon-fri 8:30-5:30, so since we arrived at 6 we parked for the whole weekend for free right outside the apartment! Ana who checked us in and out was lovely too.

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Last time with Hotels.com
I am a frequent traveler and this is my first time I used hotels.com and it will be my last time. I have been misleaded about the apartment location as shown when I did the booking it is walking distance to waterloo station, which wasn't. Then, calling the customer service that useless and no good feedback getting to resolve the problem. My booking was non refundable and I had to check out earlier one week to move a closer location to the station.

8/10 Good

Richard, Auckland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location for a few days in London
The apartment was conveniently located 5 mins walk from The Tower of London. Large construction site next door was the only negative. Clean, well appointed and quiet in the evenings. Lots of coffee shops, cafes and restaurants nearby offering a range of food of varying quality. Aldgate East tube stop was only a few mins walk away so transport to Central London on the District Line was easy. Recommend this as value for money due to location and comfort. You do have to check in at a central office a few mins walk away which can be a hassle with lots of bags. We managed no problem.

2/10 Terrible

David, Gtr Manchester

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Double booked room, and a long wasted walk!
When I turned up at the apartment to find a family already in there it wasn't a great start. So a 15 min walk all the way back to be given another in the opposite direction. They did provide a cab but it ended up being in a rough area and a further commute every morning.

6/10 Okay

David, Vancouver, BC Canada

Disliked: Room comfort
London Center Apartments - a mixed bag
One set of towels for almost a week's stay. Two rolls of toilet tissue. Two tiny bars of soap. These were never refreshed. Needless to say we had to go out and buy our own since the 'office' where you check in is a long distance away. Internet was also very very flaky. But the room was quiet and roomy and it was great to make your morning coffee in the kitchen. The neighbourhood is very interesting - the Brick Lane Market on Sundays is not to be missed. Interesting curry restaurants nearby. Sofas in the room were worn out and should have been replaced. The Tube was about a 15 min walk away.