Front of property

Reviews of ibis Styles London Gloucester Road

3 out of 5
ibis Styles London Gloucester Road
110 Cromwell Rd, Kensington, London, England

Reviews

7.4

Good

Rating 10 - Excellent. 200 out of 1002 reviews" "
Rating 8 - Good. 430 out of 1002 reviews" "
Rating 6 - Okay. 245 out of 1002 reviews" "
Rating 4 - Poor. 83 out of 1002 reviews" "
Rating 2 - Terrible. 44 out of 1002 reviews" "

8.0/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Oliver

Liked: Staff & service
Stayed 2 nights in Apr 2024

10/10 Excellent

WARREN

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff were very helpful exerlant service but could do with disabled access nice room good location
Stayed 1 night in Apr 2024
Response from ibis Styles London Gloucester Road Team on 6 Apr 2024
Dear Warren,Thank you for taking the time to share your experience with us. We're delighted to hear that you found our staff helpful and enjoyed excellent service throughout your stay. We also appreciate your feedback regarding disabled access and will certainly look into ways to enhance accessibility for all our guests. It's great to know that you found your room to be nice and enjoyed our convenient location. We value your feedback and hope to have the pleasure of welcoming you back soon for another enjoyable stay.Kind regards,ibis Styles London Gloucester Road Team

10/10 Excellent

Lawrence

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet room staff were excellent this hotel suited our purpose for what we needed to do in the area
Stayed 3 nights in Mar 2024
Response from ibis Styles London Gloucester Road Team on 24 Mar 2024
Dear Lawrence,Thank you for taking the time to review your stay.We're thrilled to hear that our staff made a great impression and that our hotel was a fitting choice for your activities in the area. It's wonderful to know that the tranquility of our rooms contributed positively to your stay. Our team takes great pride in maintaining our hotel to the highest standards, and your appreciation for our service and the condition of our hotel is truly valued. While we note your rating on room cleanliness, please rest assured that our housekeeping team is dedicated to providing a clean and comfortable environment for all our guests.The entire team look forward to the pleasure of seeing you again on a future occasion. Best wishes,ibis Styles London Gloucester Road Team

10/10 Excellent

Kathryn

Stayed 1 night in Jan 2024
Response from ibis Styles London Gloucester Road Team on 21 Jan 2024
Dear Kathryn,Thank you for taking the time to let us know your opinion of your recent stay.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.It would be a pleasure to welcome you back. Best wishes,ibis Styles London Gloucester Road Team

8/10 Good

Christy

Liked: Staff & service
Disliked: Cleanliness
Response from ibis Styles London Gloucester Road Team on 13 Jan 2024
Dear Christy,Thank you for sharing your recent hotel stay experience. We appreciate your feedback on room cleanliness, hotel condition, and service. We apologize for any shortcomings in cleanliness; rest assured, we'll address this with our housekeeping team. Your input on the hotel's condition is duly noted, and we'll undertake necessary improvements. We're delighted to hear that the service met your expectations, and your positive comments will be shared with our team. We value your feedback, and it serves as a guide for enhancing our overall guest experience. We hope to have the opportunity to welcome you back and exceed your expectations in the future.Kind regards,ibis Styles London Gloucester Road Team

10/10 Excellent

Jorge

Liked: Amenities
Stayed 3 nights in Dec 2023
Response from ibis Styles London Gloucester Road Team on 11 Jan 2024
Dear Jorge,Thank you for your kind feedback.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you back for another memorable experience.Best wishes,ibis Styles London Gloucester Road Team

10/10 Excellent

Elizabeth, OAKLAND

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to public transportation, clean, and good value for the price.
Stayed 2 nights in Dec 2023
Response from ibis Styles London Gloucester Road Team on 25 Dec 2023
Dear Elizabeth,Thank you for taking the time to review your stay.We're delighted to hear that our hotel's closeness to public transportation made for a convenient experience for you. It's also gratifying to know our commitment to cleanliness met your expectations and that you found value in your stay with us.We hope that you will visit us again in the future. Kind regards,ibis Styles London Gloucester Road Team

6/10 Okay

Elizabeth

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Well trained staff, friendly and efficient. Excellent reception area, good atmosphere.
Stayed 1 night in Nov 2023
Response from ibis Styles London Gloucester Road Team on 14 Nov 2023
Dear Elizabeth, Thank you for this review of your recent stay.We are thrilled to hear that you found our staff to be well-trained, friendly, and efficient. Our team works hard to provide a welcoming atmosphere and exceptional service to all our guests. It's great to know that you enjoyed our reception area and its ambiance.We appreciate your feedback on the hotel condition and room amenities. As you mentioned, our hotel was recently refurbished in 2019, and we strive to maintain a high standard of quality across all aspects of our property. We hope that your overall stay was comfortable and enjoyable.We truly hope that you will return for yet another memorable experience. All the best,ibis Styles London Gloucester Road Team

10/10 Excellent

eoin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from ibis Styles London Gloucester Road Team on 12 Nov 2023
Dear Eoin,Thank you for your positive review.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We look forward to seeing you again soon.Best regards,ibis Styles London Gloucester Road Team

10/10 Excellent

Allison

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from ibis Styles London Gloucester Road Team on 4 Nov 2023
Dear Allison, Thank you very much for your kind review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you back. Kind regards,ibis Styles London Gloucester Road Team

6/10 Okay

Diane

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Not very welcoming
Up my arrival, I was told that I couldn't check in a bit earlier because there wasn't a room available, which was not accurate because my friend checked in and was not satisfied with his room, asked to change twice, so apparantly there were two rooms available. Also, the aircon was not working properly despite me reporting it twice. What was also quite disappointing was the unfriendliness of the women at reception, which was basically two chairs at a table with a laptop. The only positive was the location of the hotel which was fantastic with a 2 minute walk to the Gloucester Road Station and close to many of the museums, restaurants and cafes. I probably won't book here again.
Stayed 5 nights in Oct 2023
Response from ibis Styles London Gloucester Road Team on 29 Oct 2023
Dear Diane, We are delighted to hear that you appreciated our fantastic location, with its close proximity to Gloucester Road Station, museums, restaurants, and cafes. Our hotel's prime location is indeed one of our top selling points, and we are glad it contributed positively to your stay.However, we are sorry to hear about the issues you faced during your stay. Regarding the early check-in, we do our best to accommodate requests, but it is subject to availability. We apologize for any confusion that may have occurred. As for the air conditioning, we have individually controlled systems in each room, we would greatly appreciate if you could email us with your room number and the date of your stay so we can further investigate this. We apologize for any inconvenience caused by the air conditioning not working properly during your stay. We also regret that you found our reception staff to be unfriendly. We pride ourselves on our team's professionalism and friendliness, and we will address your concerns with them to ensure a better experience for future guests.We hope to welcome you back. Best wishes,ibis Styles London Gloucester Road Team

8/10 Good

Richard

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is clean and well-located. The staff was very friendly and eager to assist. The room was small but reasonably comfortable. Good value for money.
Stayed 4 nights in Oct 2023
Response from ibis Styles London Gloucester Road Team on 29 Oct 2023
Dear Richard, Thank you for sharing your feedback concerning your recent stay.We are delighted to hear that you found our hotel clean and well-located, and that our friendly staff was eager to assist you during your stay. Our prime location in Kensington allows guests to easily access London's iconic attractions and public transport. We are glad that you found the room reasonably comfortable and felt that our hotel provided good value for money.We hope to have the opportunity to welcome you again.Best wishes,ibis Styles London Gloucester Road Team

4/10 Poor

Lydia

Disliked: Amenities, property conditions & facilities
My room was on the lower ground floor and looking at a wall. It was so dark and felt like a basement or prison cell.
Stayed 2 nights in Sep 2023
Response from ibis Styles London Gloucester Road Team on 21 Oct 2023
Dear Lydia,Thank you for taking the time to share your feedback.We appreciate your positive remarks on our room cleanliness and service. Our team strives to provide a welcoming and comfortable stay for all our guests.We are sorry to hear that your room location did not meet your expectations. We understand that the lower ground floor rooms may not be suitable for everyone. In the future, please feel free to request a room on a higher floor or with a different view, and we will do our best to accommodate your preferences. We apologize for any inconvenience this may have caused during your stay.We hope to see you in the future. Kind regards,ibis Styles London Gloucester Road Team

8/10 Good

Stephen

Stayed 1 night in Oct 2023
Response from ibis Styles London Gloucester Road Team on 19 Oct 2023
Dear Stephen,Thank you for choosing to stay at Ibis Styles Gloucester RoadWe are glad to know your experience was enjoyable.We look forward to welcoming you back on a future occasion. Best wishes,ibis Styles London Gloucester Road Team

4/10 Poor

Paul

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Smelled of cigarette smoke. Despite the London underground aesthetic the room was cramped, there was no door on the shower and the layout was inconvenient. Definitely not worth the price
Stayed 1 night in Sep 2023
Response from ibis Styles London Gloucester Road Team on 2 Oct 2023
Dear Paul,Thank you for taking the time to share your review.We are glad to hear that you appreciated the London Underground-inspired design of our hotel. Our team strives to create a unique and enjoyable atmosphere for our guests. However, we regret to learn that you found the room to be cramped and the layout inconvenient. We apologize for any inconvenience caused by the absence of a shower door and the smell of cigarette smoke. Our hotel is a non-smoking establishment, but we do allow smoking on private balconies and terraces. We will address this issue with our housekeeping team to ensure a more pleasant experience for future guests.We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards,ibis Styles London Gloucester Road Team

10/10 Excellent

Joy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from ibis Styles London Gloucester Road Team on 9 Sept 2023
Dear Joy,Thank you for taking the time to leave your review.We are delighted to hear that you found our hotel to be clean, well-maintained, and comfortable. Our team takes great pride in providing friendly and professional service, so your kind words are truly appreciated.We hope you had the opportunity to explore the nearby attractions and enjoy the convenient location of our hotel. It was our pleasure to have you as our guest, and we look forward to welcoming you back on your next visit to London.We look forward to welcoming you back. Best regards,ibis Styles London Gloucester Road Team

8/10 Good

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy access from tube. Nice area.Staff always ready with a smile
Stayed 5 nights in Jul 2023
Response from ibis Styles London Gloucester Road Team on 17 Jul 2023
Dear Sheila,Thank you very much for this kind review of your stay.We are glad that our team provided you with excellent service.We look forward to welcoming you back in the future.Kind regards,ibis Styles London Gloucester Road Team

10/10 Excellent

Aminat

Stayed 1 night in Jun 2023
Response from ibis Styles London Gloucester Road Team on 20 Jul 2023
Dear Amina,Thank you for sharing this positive review.We are pleased that we were able to meet your expectations.It would be our pleasure to have you return on another occasion. Very best wishes,ibis Styles London Gloucester Road Team

10/10 Excellent

Alex

Stayed 1 night in May 2023
Response from Monifa on 30 Jul 2023
Dear Alex Thank you for your review and for choosing our hotel. We're happy that you enjoyed your stay and we looking forward to having you again as a guest in our hotel.

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Handy for Royal Albert Hall
Great hotel, comfy bed. Handy for the tube and a short walk to albert hall. will use again if in the neighborhood
Stayed 1 night in May 2023
Response from ibis Styles London Gloucester Road Team on 18 May 2023
Dear Simon,Thank you for taking the time to share your feedback.We are pleased that you had a pleasant stay and that our convenient location with transport options close by met your requirements perfectly.We look forward to welcoming you back in the future.Kind regards,ibis Styles London Gloucester Road Team

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highclere
Very convenient location. Very close to the tube stop and bus stops.. Loved the ‘tube’ decor. The staff was very friendly and kind.
Stayed 2 nights in May 2023
Response from ibis Styles London Gloucester Road Team on 15 May 2023
Dear Linda,Thank you for this great feedback about your recent stay.A message of satisfaction from a recent guest is always a reward and incentive for our team members to continue with their efforts to uphold our high standards. It's a pleasure to know that you found our location and the nearby public transport convenient.We hope that you will return on another occasion. Best wishes,ibis Styles London Gloucester Road Team

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay, we had to wait to check In as not all rooms were ready. Our twin room was a good size with all we needed including lovely balcony. We liked the underground decor but only realised after that you can hear the tubes running underground. It didn’t run past midnight. Good location.
Stayed 1 night in Apr 2023
Response from ibis Styles London Gloucester Road Team on 2 May 2023
Dear Guest, Thank you for providing us with your feedback, it is always gratefully received.We are happy to know that you found our location to be convenient. However, we are sorry to hear of the delay at our reception. Please accept our apologies for any disturbance; do let us know at the time and we will find the best way to sort this out immediately.We hope to have the pleasure of welcoming you again soon.Best regards,ibis Styles London Gloucester Road Team

10/10 Excellent

Kevin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a great stay
Great location on PiccadillyLine for ease of access. Super friendly and helpful staff. Have stayed here previously and this hotel has got even better!
Stayed 3 nights in Apr 2023
Response from ibis Styles London Gloucester Road Team on 23 Apr 2023
Dear Kevin,Thank you for taking the time to share your feedback.We are delighted that you enjoyed your stay with us and appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations. Our guests' satisfaction is our highest reward.It's also great to know that our location was ideal for you.We would be delighted to welcome you back on another occasion. All the best,ibis Styles London Gloucester Road Team

4/10 Poor

J W

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Room Lottery
Booked two rooms. One was ok. The other was unacceptable. It was a below floor level room with adjacent to an air conditioning unit that was old and noisy. Sleep was not possible in this room.
Stayed 1 night in Feb 2023
Response from ibis Styles London Gloucester Road Team on 22 Feb 2023
Dear Guest,Thank you for taking the time to provide this feedback.We regret that you were not satisfied with your stay and are very sorry. We urge guests to let us know of any issues at the time so we can rectify them immediately, nevertheless, we have taken note of your comments which will be reviewed.We hope we can welcome you back in the future.Kind regards,ibis Styles London Gloucester Road Team

6/10 Okay

Steven, Birmimgham

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Great location and it’s a nicely decorated hotel. We were placed on the fifth floor in a tiny room. The bathroom door only opened a tiny amount as it hit the bed. So you had to squeeze into the bathroom between the bed and the large wall mounted TV. The bathroom was equally tiny. Floorboards were incredibly squeaky in this room and the room next door which woke us up every time somebody next door walked around during the night. There was also a loud banging noise that appeared to be coming from the roof which woke us several times and the two nights we were away. It’s a pity there were these issues as it was otherwise a nice hotel but sadly, when the main reason for choosing a hotel is to sleep, being kept awake makes this hotel a no go.
Stayed 2 nights in Feb 2023
Response from ibis Styles London Gloucester Road Team on 22 Feb 2023
Dear Guest,Thank you for taking the time to review your stay.It is pleasing to hear you had a good stay with us. However, we are sorry to hear that you experienced some noise disturbance in your room, we encourage our guests to let us know of any issues during their stay so that our team can rectify them promptly. We have taken note of your comments and passed them to our maintenance team.Kind regards,ibis Styles London Gloucester Road Team

2/10 Terrible

Louisa

Disliked: Cleanliness, property conditions & facilities, room comfort
The
Stayed 1 night in Feb 2023
Response from ibis Styles London Gloucester Road Team on 22 Feb 2023
Dear Louisa,Thank you for taking the time to share your feedback.Unfortunately, it seems that we did not meet your expectations during your stay with us. We would certainly like to know more about where we fell short. Please do not hesitate to contact us if you have any suggestions on what we could do better next time.We certainly hope that we can welcome you back again. Best regards,ibis Styles London Gloucester Road Team

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Very small room was a let down
Room was tiny and the layout was awkward. The double bed was wall to wall. Shower temperature was nuisance; randomly going from hot to scolding. Plus point is the location. Would stay again only if bigger rooms are available.
Stayed 2 nights in Feb 2023
Response from ibis Styles London Gloucester Road Team on 22 Feb 2023
Dear Guest, Thank you for your feedback concerning our hotel.We are sorry to hear that your room did not meet your expectations. We do have different categories of rooms with various sizes available, so please do not hesitate to let us know your preferences ahead of your next visit. Please rest assured that we have noted your comments regarding maintenance and this has been addressed with the team. The comfort of our guests is very important to us, and we always do our best to make your stay as enjoyable as possible.We hope to welcome you back. Best wishes,ibis Styles London Gloucester Road Team

2/10 Terrible

Paul

Stayed 1 night in Jan 2023
Response from siva on 26 Jan 2023
Dear Paul,we are sorry for not reaching your expectations with your stay in our hotel. we like to here a feedback from you so it might helpful to do our best.Best regards,Team Front Office,IBIS STYLES GLOUCESTER RD.

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Response from ibis Styles London Gloucester Road Team on 25 Feb 2023
Dear Daniel,Thank you for this positive review of your stay with us.We are delighted to hear that we met your expectations. Our team members always work hard to create a memorable experience for our guests, and feedback like this inspires us to keep up the good work.Furthermore, we are happy that you found our location to be ideal for your needs.We look forward to seeing you again soon.Best regards,ibis Styles London Gloucester Road Team

8/10 Good

Eileen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everyone was very friendly at the lobby Not great housekeeping for our room, inconsistent, sometimes the coffee are wasn’t cleaned and replenished. Teacups mot cleaned or replaced with clean ones. Otherwise it was fine, the location is great but beware that the Gloucester Road tube stop does not have escalators or elevators except one elevator for the Piccadilly line.
Stayed 8 nights in Dec 2022
Response from ibis Styles London Gloucester Road Team on 25 Feb 2023
Dear Eileen,Thank you for taking the time to review your stay.It is rewarding to learn you appreciated our unique deco style and our team helped make your stay enjoyable. We always endeavour to provide an excellent standard for our guests so please accept our apologies for any inconvenience and dont hesitate to make us aware of any concerns while on-site so that we may take the appropriate action. Please note that your comments regarding the housekeeping team has been addressed with the housekeeping ManagerWe hope that you will stay with us again in the future. Best wishes,ibis Styles London Gloucester Road Team

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff - warm, friendly and when we had a problem with the room the young staff member dealt with it so kindly and efficiently Room was smallish with limited storage but well and nicely thought through and furnished and lovely bed and tv Breakfast was continental and beautifully presented in the lower ground doing room High marks Accor and your staff all seemed to enjoy working there so the way you manage your people and buildings is working well

4/10 Poor

Helen

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
3 Days at Styles
The staff at the hotel were friendly and helpful. The main problem was the room was very small. It would have been fine for a single person but not for 2. Room 302. The room was clean and tidy. The kettle, mugs etc were under the hanging rail which was small. The shower was ok but no pressure in the shower. On the plus side the location is great and it is a bonus with the double glazing but you can also open the window which you can't at a lot of hotels.
Stayed 3 nights in Nov 2022

2/10 Terrible

Mubarak

Stayed 2 nights in Oct 2022

10/10 Excellent

Donald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location close to the tube and train station. Stayed in one of the recently renovated rooms, which was exceptional.
Stayed 2 nights in Sep 2022
Response from MR on 18 Oct 2022
Dear Donald, Thanks so much for sharing your feedback about our service. We’re glad to hear that our team’s performance exceeded your expectations. We are confident that your next experience will be worthy of a better review. Thank you again for taking the time to share your feedback with us – we take all reviews seriously and will use them in our continuous improvement efforts! Sincerely, Ibis Styles London Gloucester Road

10/10 Excellent

Ayhan

Stayed 1 night in Sep 2022

10/10 Excellent

Ayhan

Stayed 2 nights in Sep 2022

6/10 Okay

Nicole

Liked: Cleanliness, staff & service
The hotel is in a great location close to the tube station. However it is situated on a main road, so very noisy traffic wise.The room was VERY small. No refrigerator, no desk, for two travelers the room was too small. No fitted sheet, that’s probably more of a personal preference. Bed wasn’t bad, but wasn’t great. Bathroom was adequate. Room was clean, breakfast for £10 not that great. Not many choices. BUT if you are staying for just one night, it’s ok.
Stayed 1 night in Sep 2022
Response from MR on 28 Sept 2022
Dear Nicole, Thanks so much for sharing your feedback about our service. We’re glad to hear that our team’s performance exceeded your expectations. We are confident that your next experience will be worthy of a better review. Thank you again for taking the time to share your feedback with us – we take all reviews seriously and will use them in our continuous improvement efforts! Sincerely, Ibis Styles London Gloucester Road

10/10 Excellent

lingru

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
cute the hotel with updated facilities and design
Stayed 1 night in Aug 2022
Response from Front Office Team on 31 Aug 2022
Dear Lingru,Thank you very much for your feedback! We truly appreciate your kind review about our hotel! We are looking forward to welcoming you back soon!

4/10 Poor

Navin

Stayed 13 nights in Jul 2022

10/10 Excellent

Abby

Travelled with partner
Liked: Cleanliness, staff & service
Our shower did not get warm and it had very low pressure. Otherwise, this hotel was great for my boyfriend and I’s week long stay in London! Its right across the street from the underground so you can get anywhere super easily…there is also great food/drinks options all around the hotel area that you can walk to if you dont feel like taking the underground somewhere. Also had air con during the heatwave which was necessary! - staff was so friendly too, definitely recommend this place for a cheaper option in a PRIME location to explore London!!!
Stayed 5 nights in Jul 2022
Response from Front Office Team on 27 Jul 2022
Dear Abby, Thank you very much for your wonderful review! We are delighted to know that you found the location convenient, and you were happy with the hotel's amenities. Thank you for your kind words regarding our staff members. Thank you for your additional comments about the low pressure in the shower. We will pass your comments on to the maintenance team as soon as possible. Kind Regards, Front Office Team

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location, convenient for taking the Tube and it was clean and quiet. Very nice and friendly staff.
Stayed 4 nights in Jul 2022
Response from Front Office Team on 27 Jul 2022
Dear Christine, Thank you for your lovely feedback! It is great to know that you enjoyed your stay in our hotel, and were satisfied with the convenient location and the cleanliness. Thank you for your kind words about our staff members - positive feedback such as yours help us improve our services and boost our productivity. We are looking forward to welcoming you back soon! Kind Regards,

4/10 Poor

Poppy

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rude, uncomfortable, tiny - AVOID!!
I am not one to complain but I have never been so disappointed with a hotel. The only good thing I can say is that it was in a convenient location. The staff - one woman in particular - were incredibly rude and disinterested. No apologies were offered when they couldn’t find our booking due to their own error and when our rooms were unavailable when they said they would be. We had two double rooms for the same price. One was so small that one side of the bed was pressed against the wall and the bathroom door would still not open fully because of the bed. The other room was much larger - these rooms should not be the same prize. The mattress was like sleeping on concrete. Large spiderwebs in corners of the room. Wall light (main light) broken and hanging upside down. Expected much more for £259 per night, but even very basic cleanliness/politeness of staff/space to move in the room would have been better than this. I will be making a formal complaint to the hotel also.
Stayed 1 night in Jul 2022

10/10 Excellent

Victoria

Stayed 1 night in Jun 2022
Response from Front Office Team on 27 Jul 2022
Dear Victoria, Thanks for your review. I am glad you had a good stay with us. See you on your next trip hopefully! Kind regards, Front Office Team

10/10 Excellent

Katy

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Lovely engaged staff. Quiet building. Air con. Excellent breakfast
Stayed 1 night in Jun 2022
Response from Front Office Team on 20 Jun 2022
Dear Katy, thank you for your amazing feedback! We are delighted to know that you enjoyed your stay with us! Thank you for your lovely words regarding our staff members! It's definitely a boost for us every time we hear positive reviews such as this. Thank you again, and we are looking forward to welcoming you back soon! Kind Regards, Front Office Team

10/10 Excellent

Jacky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ibis always a good choice
Could not fault my stay - room was extremely clean and all members of staff were polite and helpful. Breakfast was continental and a really good choice. I would definitely stay here again.
Stayed 1 night in May 2022
Response from Front Office Team on 29 May 2022
Dear Jacky, Thank you very much for your glowing feedback! Thank you for your glowing review of Ibis Styles London Gloucester Road Hotel. It is great to hear that you experienced such a fabulous stay and that your expectations were fully satisfied. We are delighted that you found the room to be clean and tidy, and the breakfast good. We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this.We look forward to welcoming you again soon! Kind Regards, Front Office Team

10/10 Excellent

Carleen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022
Response from Front Office Team on 17 May 2022
Dear Carleen, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Front Office Team

8/10 Good

Brian

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Funky lobby and stair layout
Stayed 3 nights in Apr 2022
Response from Front Office Team on 17 May 2022
Dear Brian, Thank you very much for your wonderful feedback! It is great to see that you found our hotel and bar area stylish and with good design. We hope that you had a fabulous time here with us, and we are looking forward to see you again soon! Kind Regards, Front Office Team

10/10 Excellent

Audrey

Stayed 1 night in Apr 2022
Response from Yozlem on 3 May 2022
Dear Audrey, Thank you providing us with such a high rating! It is great to see that your experience with us was enjoyable and we hope to see you again very soon! Sincerely, Yozlem Front Office Team Member

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good money friendly hottel
Really good hotel with good transport links, underground about 5 mins away and within walking distance of several places of interest. The hotel is very clean and the staff are friendly and helpful. The breakfast is very good with lots of choice although it did get very busy as the room is not too big. My only small complaint is that the provided towels are not very big so if I visited again I might be tempted to take my own.
Stayed 2 nights in Apr 2022

8/10 Good

Leszek

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not like the fact they only accept credit cards for any payment. If one wants a coke from the bar it must be with credit card only. Sometimes people may want to use cash.
Stayed 2 nights in Apr 2022