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Reviews of Chelsea Cloisters

3.5 out of 5
Chelsea Cloisters
Sloane Avenue, London, England

Reviews

6.8
Rating 10 - Excellent. 369 out of 2050 reviews" "
Rating 8 - Good. 707 out of 2050 reviews" "
Rating 6 - Okay. 473 out of 2050 reviews" "
Rating 4 - Poor. 268 out of 2050 reviews" "
Rating 2 - Terrible. 233 out of 2050 reviews" "

7.0/10

Cleanliness

6.8/10

Staff & service

6.8/10

Amenities

6.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Terrible

SUNA

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Janet

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Needs repairs and updates done. Floors were very uneven areas of the floor was soft and spongy. Not handicap accessible only one elevator available as the other elevator was down for a repair.
Stayed 11 nights in Apr 2024
Response from Nadia E.B- Guest Experience Manager on 19 Apr 2024
Dear guest, I would like to thank you for sharing your opinion with transparency concerning your stay at Chelsea Cloisters. We were pleased to hear that you had a positive experience overall. It is always rewarding to know that our guests enjoy their stay. Your compliments on the team and the service are greatly appreciated, and they motivate our team to continue providing exceptional service. However, we are saddened to learn that your stay was not entirely enjoyable and that you were not fully satisfied with our service. Please be assured that the necessary measures will be implemented to improve the quality of the services mentioned. Your reviews are very important for us, we want to enhance our service continuously. We would be very grateful to welcome you again to get the chance to reverse your impressions. With best regards, Nadia E.B - Guest Experience Manager

6/10 Okay

James

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
My only complaint is that despite the booking being for three adults, there was no bedsheet, pillow cases or duvet cover provided for the pullout bed. The pillows and duvet were found in the bedroom, but no actual bedding. It was late and I was tired after being at the hospital, so I slept in my clothes as it was, but this raises some concerns about how many other people have used the duvet, pillows and sofa-bed without bedding, and that someone else will now use it after me, clean though I am. Otherwise, everything else was great, and it was perfectly located for access to the Royal Brompton hospital.
Stayed 1 night in Apr 2024
Response from Nadia E.B- Guest Experience Manager on 19 Apr 2024
Dear guest, I would like to thank you for sharing your opinion with transparency concerning your stay at Chelsea Cloisters. We were pleased to hear that you had a positive experience overall. It is always rewarding to know that our guests enjoy their stay. Your compliments on the team and the service are greatly appreciated, and they motivate our team to continue providing exceptional service. However, we are saddened to learn that your stay was not entirely enjoyable and that you were not fully satisfied with our service. Please be assured that the necessary measures will be implemented to improve the quality of the services mentioned. Your reviews are very important for us, we want to enhance our service continuously. We would be very grateful to welcome you again to get the chance to reverse your impressions. With best regards, Nadia E.B - Guest Experience Manager

10/10 Excellent

Paul, Sheffield

Liked: Cleanliness
Stayed 2 nights in Apr 2024
Response from Nadia E.B- Guest Experience Manager on 11 Apr 2024
Dear Guest,We wanted to take a moment to express our sincere gratitude for choosing to stay with us at Chelsea Cloisters during your recent visit. Your feedback is incredibly important to us, and we appreciate you taking the time to share your thoughts.We were pleased to hear that you had a positive experience overall. It is always rewarding to know that our guests enjoyed their stay. Once again, thank you for choosing Chelsea Cloisters. We look forward to the opportunity to welcome you back and exceed your expectations on your next stay. If you have any further comments or suggestions, please do not hesitate to reach out to us. Your input is invaluable.Warm regards,

10/10 Excellent

Livinia

Liked: Cleanliness, property conditions & facilities
No frills so reasonable costs. Didn’t realise internet access was an extra so had to re-dress (having gone to bed) to go down to reception to enable.
Stayed 1 night in Mar 2024
Response from Nadia E.B- Guest Experience Manager on 8 Apr 2024
Dear Guest,We wanted to take a moment to express our sincere gratitude for choosing to stay with us at Chelsea Cloisters during your recent visit. Your feedback is incredibly important to us, and we appreciate you taking the time to share your thoughts.We were pleased to hear that you had a positive experience overall. It is always rewarding to know that our guests enjoyed their stay. Once again, thank you for choosing Chelsea Cloisters. We look forward to the opportunity to welcome you back and exceed your expectations on your next stay. If you have any further comments or suggestions, please do not hesitate to reach out to us. Your input is invaluable.Warm regards,

10/10 Excellent

Alice

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Nadia E.B- Guest Experience Manager on 2 Apr 2024
Dear Guest,We wish to extend our heartfelt gratitude for selecting Chelsea Cloisters as your accommodation during your recent visit. Your feedback holds immense value to us, and we are genuinely appreciative of the time you've dedicated to sharing your thoughts.We are delighted to learn that your overall experience was positive, and it is incredibly satisfying for us to know that our guests enjoy their stay.Once more, we would like to express our thanks for choosing Chelsea Cloisters. We eagerly anticipate the opportunity to host you once again, with the aim of not only meeting but exceeding your expectations during your next visit. Warm regards,

10/10 Excellent

Mila

Liked: Cleanliness, property conditions & facilities
Super! This is our first trip to London and we are so glad we found this hotel. The location is perfect, the service is great, (reception is helpful with any question and very friendly) Very clean and nice room with an incredible view (especially at night) In the room has everything necessary for a family. And what is important is the ability to cook & It helps a lot, especially when you are traveling with a small child. The only thing I didn't like was the smell when we checked in. But we quickly resolved this issue and continued to have a great time here without any pretensions. I will definitely come back again. I recommend this hotel for those who value their time and save money.
Stayed 3 nights in Mar 2024
Response from Nadia E.B- Guest Experience Manager on 9 Apr 2024
Dear Guest,We wish to extend our heartfelt gratitude for selecting Chelsea Cloisters as your accommodation during your recent visit. Your feedback holds immense value to us, and we are genuinely appreciative of the time you've dedicated to sharing your thoughts.We are delighted to learn that your overall experience was positive, and it is incredibly satisfying for us to know that our guests enjoy their stay.Once more, we would like to express our thanks for choosing Chelsea Cloisters. We eagerly anticipate the opportunity to host you once again, with the aim of not only meeting but exceeding your expectations during your next visit. Warm regards,

10/10 Excellent

Bronwyn

Liked: Cleanliness, property conditions & facilities
Front desk staff Natalia and Sam are very friendly and helpful. Thank you for a great stay!
Stayed 11 nights in Mar 2024
Response from Nadia E.B- Guest Experience Manager on 26 Mar 2024
Dear Guest,We wish to extend our heartfelt gratitude for selecting Chelsea Cloisters as your accommodation during your recent visit. Your feedback holds immense value to us, and we are genuinely appreciative of the time you've dedicated to sharing your thoughts.We are delighted to learn that your overall experience was positive, and it is incredibly satisfying for us to know that our guests enjoy their stay.Once more, we would like to express our thanks for choosing Chelsea Cloisters. We eagerly anticipate the opportunity to host you once again, with the aim of not only meeting but exceeding your expectations during your next visit. Warm regards,

2/10 Terrible

Calixto

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Location is good as close to lot of Chelsea things but the area thanks to this building and the 24/7 besides is full of dodgy people . Place is full of prostitution, young backpackers and strange people . Never seen a room so dirty and disgusting in my life , how is this place allowed to operate legally is incredible
Stayed 3 nights in Mar 2024

8/10 Good

Dilip, Poway

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great stay at a strategic location in Central London. The managers made it very convenient for us to extend our stay to two days and made necessary provisions.
Stayed 1 night in Mar 2024
Response from Nadia E.B- Guest Experience Manager on 18 Mar 2024
Dear Guest,We wish to extend our heartfelt gratitude for selecting Chelsea Cloisters as your accommodation during your recent visit. Your feedback holds immense value to us, and we are genuinely appreciative of the time you've dedicated to sharing your thoughts.We are delighted to learn that your overall experience was positive, and it is incredibly satisfying for us to know that our guests enjoy their stay.Once more, we would like to express our thanks for choosing Chelsea Cloisters. We eagerly anticipate the opportunity to host you once again, with the aim of not only meeting but exceeding your expectations during your next visit. Warm regards,

10/10 Excellent

Derik

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very convenient location. Loved all the amenities in the room. Really helped us save on laundry and not eating out all the time. Perfect for the 2 of us.
Stayed 8 nights in Mar 2024
Response from Nadia E.B- Guest Experience Manager on 18 Mar 2024
Dear Guest,We wanted to take a moment to express our sincere gratitude for choosing to stay with us at Chelsea Cloisters during your recent visit. Your feedback is incredibly important to us, and we appreciate you taking the time to share your thoughts.We were pleased to hear that you had a positive experience overall. It is always rewarding to know that our guests enjoyed their stay. Once again, thank you for choosing Chelsea Cloisters. We look forward to the opportunity to welcome you back and exceed your expectations on your next stay. If you have any further comments or suggestions, please do not hesitate to reach out to us. Your input is invaluable.Warm regards,

8/10 Good

McCall

Liked: Cleanliness
Great for what was needed. Basic up keep is stringly needed. Parking was a joke.
Stayed 2 nights in Mar 2024
Response from Nadia E.B- Guest Experience Manager on 18 Mar 2024
Dear guest,I would like to thank you for sharing your opinion with transparency concerning your stay at Chelsea Cloisters.We were pleased to hear that you had a positive experience overall. It is always rewarding to know that our guests enjoy their stay. Your compliments on the team and the service are greatly appreciated, and they motivate our team to continue providing exceptional service.However, we are saddened to learn that your stay was not entirely enjoyable and that you were not fully satisfied with our service.Please be assured that the necessary measures will be implemented to improve the quality of the services mentioned.Your reviews are very important for us, we want to enhance our service continuously.We would be very grateful to welcome you again to get the chance to reverse your impressions.With best regards,

10/10 Excellent

Katina

Liked: Cleanliness, property conditions & facilities
Stayed 9 nights in Feb 2024
Response from Nadia E.B- Guest Experience Manager on 5 Mar 2024
Dear Guest,We wish to extend our heartfelt gratitude for selecting Chelsea Cloisters as your accommodation during your recent visit. Your feedback holds immense value to us, and we are genuinely appreciative of the time you've dedicated to sharing your thoughts.We are delighted to learn that your overall experience was positive, and it is incredibly satisfying for us to know that our guests enjoy their stay.Once more, we would like to express our thanks for choosing Chelsea Cloisters. We eagerly anticipate the opportunity to host you once again, with the aim of not only meeting but exceeding your expectations during your next visit. Warm regards,

10/10 Excellent

Adriana

Travelled with family
Liked: Cleanliness, property conditions & facilities
The staff so incredibly helpful. Nadia is the absolute best! My family and I visited from NY for a birthday celebration and we were accommodated to the upmost. I was even contacted after check out when we left behind our keys. Great for walking to museums and small cafes.
Stayed 3 nights in Feb 2024
Response from Nadia E.B- Guest Experience Manager on 22 Feb 2024
Dear Adriana,We wanted to take a moment to express our sincere gratitude for choosing to stay with us at Chelsea Cloisters during your recent visit. Your feedback is incredibly important to us, and we appreciate you taking the time to share your thoughts.We were pleased to hear that you had a positive experience overall. It is always rewarding to know that our guests enjoyed their stay. Once again, thank you for choosing Chelsea Cloisters. We look forward to the opportunity to welcome you back and exceed your expectations on your next stay. If you have any further comments or suggestions, please do not hesitate to reach out to us. Your input is invaluable.Warm regards,

4/10 Poor

Johanna

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Was not like the pictures! Location was good, but apartment noisy and run down.
Stayed 3 nights in Feb 2024
Response from Nadia E.B- Guest Experience Manager on 10 Feb 2024
Dear guest,Thank you very much for the time you spent to share your personal impressions of your stay at the Chelsea Cloisters. We always welcome feedback, as it allows us to continually improve the experience we create for our guests.We are saddened to learn that your stay was not entirely enjoyable and that you were not fully satisfied with our service.Please be assured that the necessary measures will be implemented to improve the quality of the services mentioned.Looking forward to welcoming you soon, we ask you to believe, dear guest, in expressing our best feelings.Sincerely,

8/10 Good

Javier

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Our sofa was broken the first night but they came and replaced it the next day with an even better sofa bed.
Stayed 4 nights in Jan 2024
Response from Nadia E.B- Guest Experience Manager on 5 Feb 2024
Dear Guest,We wish to extend our heartfelt gratitude for selecting Chelsea Cloisters as your accommodation during your recent visit. Your feedback holds immense value to us, and we are genuinely appreciative of the time you've dedicated to sharing your thoughts.We are delighted to learn that your overall experience was positive, and it is incredibly satisfying for us to know that our guests enjoy their stay.Once more, we would like to express our thanks for choosing Chelsea Cloisters. We eagerly anticipate the opportunity to host you once again, with the aim of not only meeting but exceeding your expectations during your next visit. Warm regards,

4/10 Poor

Jo

Disliked: Amenities
Nice apt, but some shabby bits. Sofa was stained and had cigarette burns on it. Worst thing was the noise! No insulation on the windows at all so it was impossible to sleep. My room was on the ground floor which wouldn’t have helped. Also windows really were not secure either so that was a bit of a worry.
Stayed 1 night in Jan 2024
Response from Nadia E.B- Guest Experience Manager on 30 Jan 2024
Dear guest,Thank you very much for the time you spent to share your personal impressions of your stay at the Chelsea Cloisters. We always welcome feedback, as it allows us to continually improve the experience we create for our guests.We are saddened to learn that your stay was not entirely enjoyable and that you were not fully satisfied with our service.Please be assured that the necessary measures will be implemented to improve the quality of the services mentioned.Looking forward to welcoming you soon, we ask you to believe, dear guest, in expressing our best feelings.Sincerely,

10/10 Excellent

Simon

Business traveller
Liked: Cleanliness, room comfort
Stayed 3 nights in Jan 2024
Response from Ralph Guest Relations on 26 Jan 2024
Dear Guest, We wanted to take a moment to express our sincere gratitude for choosing to stay with us at Chelsea Cloisters during your recent visit. Your feedback is incredibly important to us, and we appreciate you taking the time to share your thoughts. We were pleased to hear that you had a positive experience overall. It is always rewarding to know that our guests enjoyed their stay. Once again, thank you for choosing Chelsea Cloisters. We look forward to the opportunity to welcome you back and exceed your expectations on your next stay. If you have any further comments or suggestions, please do not hesitate to reach out to us. Your input is invaluable. Warm regards, Ralph- Guest Experience Manager

10/10 Excellent

Kieran

Liked: Cleanliness, room comfort
I totally recommend staying here!
The reception staff were so helpful. The room was gorgeous. I totally recommend staying here.
Stayed 1 night in Jan 2024
Response from Ralph Guest Relations on 25 Jan 2024
Dear Guest Thank you so much for the great review as these are very important to us. I am so pleased you had a nice stay and I hope to see you very soon back at Chelsea Cloisters!

8/10 Good

Lisa

Liked: Amenities
Disliked: Property conditions & facilities
Great location but definitely needs some repairs done.
Stayed 6 nights in Jan 2024
Response from Nadia E.B- Guest Experience Manager on 30 Jan 2024
Dear guest,I would like to thank you for sharing your opinion with transparency concerning your stay at Chelsea Cloisters.We were pleased to hear that you had a positive experience overall. It is always rewarding to know that our guests enjoy their stay. Your compliments on the team and the service are greatly appreciated, and they motivate our team to continue providing exceptional service.However, we are saddened to learn that your stay was not entirely enjoyable and that you were not fully satisfied with our service.Please be assured that the necessary measures will be implemented to improve the quality of the services mentioned.Your reviews are very important for us, we want to enhance our service continuously.We would be very grateful to welcome you again to get the chance to reverse your impressions.With best regards,

10/10 Excellent

KIN M R

Stayed 1 night in Jan 2024
Response from Ralph Guest Relations on 25 Jan 2024
Dear Guest Thank you so much for the review as these are important to us. We hope to see you back soon at Chelsea Cloisters !

6/10 Okay

Hannah

Disliked: Cleanliness, room comfort
The sink was dirty, shower didn’t drain well and the sheets had a lot of hairs left on them upon arrival. The tv has little to no channels. The kitchen had a few pots but no plates or bowls.
Stayed 2 nights in Jan 2024
Response from Nadia E.B- Guest Experience Manager on 20 Jan 2024
Dear guest,Thank you very much for the time you spent to share your personal impressions of your stay at the Chelsea Cloisters. We always welcome feedback, as it allows us to continually improve the experience we create for our guests.We are saddened to learn that your stay was not entirely enjoyable and that you were not fully satisfied with our service.Please be assured that the necessary measures will be implemented to improve the quality of the services mentioned.Looking forward to welcoming you soon, we ask you to believe, dear guest, in expressing our best feelings.Sincerely,

10/10 Excellent

Simon

Travelled with group
Liked: Cleanliness, room comfort
Always a great experience
Stayed 1 night in Jan 2024
Response from Nadia E.B- Guest Experience Manager on 15 Jan 2024
Dear Guest,We wanted to take a moment to express our sincere gratitude for choosing to stay with us at Chelsea Cloisters during your recent visit. Your feedback is incredibly important to us, and we appreciate you taking the time to share your thoughts.We were pleased to hear that you had a positive experience overall. It is always rewarding to know that our guests enjoyed their stay. Once again, thank you for choosing Chelsea Cloisters. We look forward to the opportunity to welcome you back and exceed your expectations on your next stay. If you have any further comments or suggestions, please do not hesitate to reach out to us. Your input is invaluable.Warm regards,

8/10 Good

shannan, New York

Travelled with partner
The property is not in the best condition but absolutely acceptable for the price. The walls in room peeling on ceiling. Bed linens surprisingly nice! No full length mirror in room. But plenty of mirrors in the hallways near elevator if you need to check out your outfit. 😀. The staff at front desk seem to always be available !! The neighborhood is 5 star !
Stayed 5 nights in Jan 2024
Response from Nadia E.B- Guest Experience Manager on 8 Jan 2024
Dear Guest,We wanted to take a moment to express our sincere gratitude for choosing to stay with us at Chelsea Cloisters during your recent visit. Your feedback is incredibly important to us, and we appreciate you taking the time to share your thoughts.We were pleased to hear that you had a positive experience overall. It is always rewarding to know that our guests enjoyed their stay. Once again, thank you for choosing Chelsea Cloisters. We look forward to the opportunity to welcome you back and exceed your expectations on your next stay. If you have any further comments or suggestions, please do not hesitate to reach out to us. Your input is invaluable.Warm regards,

6/10 Okay

Karol

Travelled with family
Liked: Cleanliness
Great location close to South Kensington Station & Natural History Museum. Rented the business penthouse for extra space for our family of 4 for four nights. Disappointed in this unit being advertised as something different…I booked it as it was supposed to have 2 Queen beds and, instead, it had 2 double beds. I could have rented a different place for cheaper. No coffee or tea, kitchen was sparse for supplies, shower water was lukewarm, paint peeling off walls..etc. Enjoyed the location, but wish I had booked somewhere else.
Stayed 4 nights in Jan 2024
Response from Nadia E.B- Guest Experience Manager on 8 Jan 2024
Dear guest,I would like to thank you for sharing your opinion with transparency concerning your stay at Chelsea Cloisters.We were pleased to hear that you had a positive experience overall. It is always rewarding to know that our guests enjoy their stay. Your compliments on the team and the service are greatly appreciated, and they motivate our team to continue providing exceptional service.However, we are saddened to learn that your stay was not entirely enjoyable and that you were not fully satisfied with our service.Please be assured that the necessary measures will be implemented to improve the quality of the services mentioned.Your reviews are very important for us, we want to enhance our service continuously.We would be very grateful to welcome you again to get the chance to reverse your impressions.With best regards,

6/10 Okay

Adriana

Travelled with partner
Disliked: Amenities
Stayed 5 nights in Aug 2023
Response from Nadia E.B- Guest Experience Manager on 30 Dec 2023
Dear guest,I would like to thank you for sharing your opinion with transparency concerning your stay at Chelsea Cloisters.We were pleased to hear that you had a positive experience overall. It is always rewarding to know that our guests enjoy their stay. Your compliments on the team and the service are greatly appreciated, and they motivate our team to continue providing exceptional service.However, we are saddened to learn that your stay was not entirely enjoyable and that you were not fully satisfied with our service.Please be assured that the necessary measures will be implemented to improve the quality of the services mentioned.Your reviews are very important for us, we want to enhance our service continuously.We would be very grateful to welcome you again to get the chance to reverse your impressions.With best regards,Nadia E.B - Guest Experience Manager

10/10 Excellent

Prathibha

Liked: Cleanliness, room comfort
Stayed 2 nights in Dec 2023
Response from Nadia E.B- Guest Experience Manager on 30 Dec 2023
Dear Guest,We wanted to take a moment to express our sincere gratitude for choosing to stay with us at Chelsea Cloisters during your recent visit. Your feedback is incredibly important to us, and we appreciate you taking the time to share your thoughts.We were pleased to hear that you had a positive experience overall. It is always rewarding to know that our guests enjoyed their stay. Once again, thank you for choosing Chelsea Cloisters. We look forward to the opportunity to welcome you back and exceed your expectations on your next stay. If you have any further comments or suggestions, please do not hesitate to reach out to us. Your input is invaluable.Warm regards,Nadia E.B- Guest Experience Manager

10/10 Excellent

Julian

Stayed 1 night in Dec 2023
Response from Nadia E.B- Guest Experience Manager on 30 Dec 2023
Dear Guest,We wish to extend our heartfelt gratitude for selecting Chelsea Cloisters as your accommodation during your recent visit. Your feedback holds immense value to us, and we are genuinely appreciative of the time you've dedicated to sharing your thoughts.We are delighted to learn that your overall experience was positive, and it is incredibly satisfying for us to know that our guests enjoy their stay.Once more, we would like to express our thanks for choosing Chelsea Cloisters. We eagerly anticipate the opportunity to host you once again, with the aim of not only meeting but exceeding your expectations during your next visit. Warm regards,Nadia E.B- Guest Experience Manager

8/10 Good

Miriam

Stayed 4 nights in Nov 2023
Response from Nadia E.B- Guest Experience Manager on 18 Dec 2023
Dear Guest,We wish to extend our heartfelt gratitude for selecting Chelsea Cloisters as your accommodation during your recent visit. Your feedback holds immense value to us, and we are genuinely appreciative of the time you've dedicated to sharing your thoughts.We are delighted to learn that your overall experience was positive, and it is incredibly satisfying for us to know that our guests enjoy their stay.Once more, we would like to express our thanks for choosing Chelsea Cloisters. We eagerly anticipate the opportunity to host you once again, with the aim of not only meeting but exceeding your expectations during your next visit. Warm regards,

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very clean. Walking distance from nearest tube station and other amenities.
Stayed 2 nights in Dec 2023
Response from Nadia E.B- Guest Experience Manager on 14 Dec 2023
Dear Guest,We wish to extend our heartfelt gratitude for selecting Chelsea Cloisters as your accommodation during your recent visit. Your feedback holds immense value to us, and we are genuinely appreciative of the time you've dedicated to sharing your thoughts.We are delighted to learn that your overall experience was positive, and it is incredibly satisfying for us to know that our guests enjoy their stay.Once more, we would like to express our thanks for choosing Chelsea Cloisters. We eagerly anticipate the opportunity to host you once again, with the aim of not only meeting but exceeding your expectations during your next visit. Warm regards,

10/10 Excellent

Jonty

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Nadia - Guest Experience Manager on 7 Dec 2023
Dear Guest,We wish to extend our heartfelt gratitude for selecting Chelsea Cloisters as your accommodation during your recent visit. Your feedback holds immense value to us, and we are genuinely appreciative of the time you've dedicated to sharing your thoughts.We are delighted to learn that your overall experience was positive, and it is incredibly satisfying for us to know that our guests enjoy their stay.Once more, we would like to express our thanks for choosing Chelsea Cloisters. We eagerly anticipate the opportunity to host you once again, with the aim of not only meeting but exceeding your expectations during your next visit. Warm regards,

2/10 Terrible

rachael

Travelled with family
Disliked: Cleanliness, room comfort
Not great no heating and paint flaking of the walls and ceilings the flooring was coming up by the bathroom door and water marks running down the wall
Stayed 1 night in Dec 2023
Response from Nadia - Guest Experience Manager on 5 Dec 2023
Dear Guest,Thank you for bringing these concerns to our attention, and we sincerely apologize for the inconvenience you experienced during your stay. We take such matters seriously, and your feedback is crucial in helping us address and rectify these issues promptly.We apologize for the lack of heating in your room, and we are actively working to resolve this matter to ensure the comfort of our guests. Additionally, we have noted your comments about the paint flaking off the walls and ceilings. Our maintenance team will inspect and address these cosmetic issues to maintain the overall aesthetics of our room.Please be assured that we are committed to ensuring that your next visit meets the high standards we strive for. If there are any additional details or specific room information that could help us address these concerns more effectively, please feel free to provide them.Once again, we apologize for any inconvenience caused, and we appreciate your understanding. We hope to have the opportunity to make it right during your next stay with us.Kind regards,

8/10 Good

Nenad

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Whatever history this hotel has, it's not warranted. It has a serviceable kitchen (fancy microwave, stove top, fridge, pots and pans, and all kinds of cutlery) with a store very close by, which is perfect and a lot cheaper than eating out. It comes with a kitchen table and two chairs, and also a very welcome space heater. It's honestly perfect for excursions into the city, and the tube is a 10min walk. It was clean and quiet, and we got good rest for all the 8 nights we stayed there. The only problem is that the booking on Expedia didn't match the room - booking said pull-out sofa, but it had none, and the 'parking available' needs a giant asterisk... there is expensive paid parking, or street parking.
Stayed 8 nights in Nov 2023
Response from Nadia - Guest Experience Manager on 5 Dec 2023
Dear guest,Thank you very much for the time you spent to share your personal impressions of your stay at the Chelsea Cloisters. We always welcome feedback, as it allows us to continually improve the experience we create for our guests.We were pleased to hear that you had a positive experience overall. It is always rewarding to know that our guests enjoy their stay. However, we are saddened to learn that your stay was not entirely enjoyable and that you were not fully satisfied with our service.Please be assured that the necessary measures will be implemented to improve the quality of the services mentioned.We would be very grateful to welcome you again to get the chance to reverse your impressions.With best regards,

10/10 Excellent

Bryce

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in Nov 2023
Response from Nadia E.B- Guest Experience Manager on 18 Dec 2023
Dear Guest,We wish to extend our heartfelt gratitude for selecting Chelsea Cloisters as your accommodation during your recent visit. Your feedback holds immense value to us, and we are genuinely appreciative of the time you've dedicated to sharing your thoughts.We are delighted to learn that your overall experience was positive, and it is incredibly satisfying for us to know that our guests enjoy their stay.Once more, we would like to express our thanks for choosing Chelsea Cloisters. We eagerly anticipate the opportunity to host you once again, with the aim of not only meeting but exceeding your expectations during your next visit. Warm regards,

10/10 Excellent

vivienne

Business traveller
Liked: Cleanliness, room comfort
Helpful staff
Great stay, very helpful staff.
Stayed 2 nights in Nov 2023
Response from Nadia - Guest Experience Manager on 22 Nov 2023
Dear Guest,We wish to extend our heartfelt gratitude for selecting Chelsea Cloisters as your accommodation during your recent visit. Your feedback holds immense value to us, and we are genuinely appreciative of the time you've dedicated to sharing your thoughts.We are delighted to learn that your overall experience was positive, and it is incredibly satisfying for us to know that our guests enjoy their stay.Once more, we would like to express our thanks for choosing Chelsea Cloisters. We eagerly anticipate the opportunity to host you once again, with the aim of not only meeting but exceeding your expectations during your next visit. Warm regards,

8/10 Good

Fred

Liked: Cleanliness, room comfort
Stayed 2 nights in Nov 2023
Response from Nadia - Guest Experience Manager on 22 Nov 2023
Dear Guest,We wish to extend our heartfelt gratitude for selecting Chelsea Cloisters as your accommodation during your recent visit. Your feedback holds immense value to us, and we are genuinely appreciative of the time you've dedicated to sharing your thoughts.We are delighted to learn that your overall experience was positive, and it is incredibly satisfying for us to know that our guests enjoy their stay.Once more, we would like to express our thanks for choosing Chelsea Cloisters. We eagerly anticipate the opportunity to host you once again, with the aim of not only meeting but exceeding your expectations during your next visit. Warm regards,

4/10 Poor

Vanessa

Disliked: Cleanliness, room comfort
wifi not included, overall meh
Stayed 4 nights in Nov 2023
Response from Nadia - Guest Experience Manager on 20 Nov 2023
Dear guest,Thank you very much for the time you spent to share your personal impressions of your stay at the Chelsea Cloisters. We always welcome feedback, as it allows us to continually improve the experience we create for our guests.Please be assured that the necessary measures will be implemented to improve the quality of the services mentioned.Looking forward to welcoming you soon, we ask you to believe, dear guest, in expressing our best feelings.Sincerely,

8/10 Good

Eve

Travelled with group
Liked: Cleanliness, room comfort
Nearly perfect
Nice people. It was safe and mostly clear (check the corners please). Great location. Small room, but manageable. The kitchen was great. The Wi-Fi was extra and so bad. They always gave me some ridiculous reason why.
Stayed 21 nights in Oct 2023
Response from Nadia - Guest Experience Manager on 17 Nov 2023
Dear Guest,Thank you for taking the time to share your thoughts on your recent stay with us. We appreciate your positive comments about our staff, safety measures, and convenient location.I also want to extend my apologies for any inconvenience you experienced with the Wi-Fi service. Your feedback is valuable, and we will address this issue to enhance the overall guest experience.We hope to welcome you back in the future and provide an even more enjoyable stay.Best regards,

8/10 Good

Lorcan

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in Nov 2023
Response from Nadia - Guest Experience Manager on 9 Nov 2023
Dear Guest,We want to express our sincere appreciation for choosing Chelsea Cloisters as your accommodation during your recent visit. Your feedback is of utmost importance to us, and we genuinely thank you for taking the time to share your thoughts.We are thrilled to hear that your overall experience was a positive one. It brings us immense satisfaction to know that our guests truly enjoy their stay with us.Once again, we extend our gratitude for choosing Chelsea Cloisters. We eagerly look forward to the opportunity to host you again, with the goal of not just meeting but exceeding your expectations during your next visit.Warmest regards

6/10 Okay

Timothy

Liked: Cleanliness, room comfort
Acceptable with some issues
Location is great. Check-in effortless. Room clean. Safe stopped working mid-stay. Horrible stench in the washer/dryer (having that in room was a big reason I booked here) I am sure they rarely if ever clean them. Sink drain extremely slow. Housekeeping looked at it, but did nothing to fix it. Cumbersome process to get the paid internet service. I will likely stay here again though as none of this was a deal breaker. Excellent price and location.
Stayed 3 nights in Nov 2023
Response from Nadia - Guest Experience Manager on 9 Nov 2023
Dear Guest,Thank you for your feedback and for choosing Chelsea Cloisters during your recent stay. We're pleased to hear that you appreciated our great location and had an effortless check-in experience.We regret to learn about the issues you encountered with the safe, washer/dryer, and sink drain. Your comments have been noted, and we will address these concerns to ensure a smoother experience for future stays.Regarding the paid internet service, we are working to streamline the process to make it more convenient for our guests. Your input is invaluable in this regard.We're delighted that despite these challenges, you still found value in our excellent price and location. We look forward to welcoming you back on your next visit and aim to provide you with an even more enjoyable stay.Warm regards,

8/10 Good

Bruno

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from Nadia - Guest Experience Manager on 6 Nov 2023
Dear Guest,We wish to extend our heartfelt gratitude for selecting Chelsea Cloisters as your accommodation during your recent visit. Your feedback holds immense value to us, and we are genuinely appreciative of the time you've dedicated to sharing your thoughts.We are delighted to learn that your overall experience was positive, and it is incredibly satisfying for us to know that our guests enjoy their stay.Once more, we would like to express our thanks for choosing Chelsea Cloisters. We eagerly anticipate the opportunity to host you once again, with the aim of not only meeting but exceeding your expectations during your next visit. Warm regards,

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Stayed 7 nights in Oct 2023
Response from Nadia - Guest Experience Manager on 2 Nov 2023
Dear Guest,We wish to extend our heartfelt appreciation for selecting Chelsea Cloisters as your accommodation of choice during your recent visit. Your feedback holds immense value for us, and we are truly grateful for the time you took to convey your thoughts.We were delighted to learn of your positive overall experience. It is always gratifying to hear that our guests had an enjoyable stay.Once again, we thank you for placing your trust in Chelsea Cloisters. We eagerly anticipate the privilege of hosting you once more and surpassing your expectations during your next visit. Should you have any further comments or suggestions, please do not hesitate to contact us. Your insights are of immeasurable importance.Warm Regards,

2/10 Terrible

Dawn

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The bed was absolutely miserable. Could feel the springs when laying on it. When first arrived I was talking to a man behind counter (there were 5 people behind counter) when 2 young women came in to ask a generic question, he totally dismissed me never to return to me or my check in. Another older man finally came to help. Very very rude!
Stayed 2 nights in Oct 2023
Response from Nadia - Guest Experience Manager on 30 Oct 2023
Dear Guest,We appreciate you taking the time to share your feedback regarding your recent stay at Chelsea Cloisters. Your insights are essential to us as we continually strive to enhance the guest experience.I'm genuinely sorry to hear about the discomfort you encountered with the bed in your room. Providing a good night's sleep is essential for us, and I regret that we fell short of your expectations in this regard. Additionally, I apologize for the less-than-satisfactory experience you had during the check-in process. This is not the level of service we aim to provide, and I assure you that we will review and improve our guest interaction and service quality to prevent such situations from happening again.Please know that your feedback is highly valuable to us and will be shared with our team to ensure we make the necessary changes. We hope you would consider staying with us again in the future, and if you do, we are determined to offer you an improved experience.If you wish to discuss your stay further or have any more details to share, please don't hesitate to contact us. We genuinely appreciate your comments, as they help us better serve our guests.Thank you for choosing Chelsea Cloisters, and we hope to welcome you back for a more pleasant stay in the future.Best regards,

8/10 Good

Jos

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very good
Stayed 3 nights in Oct 2023
Response from Nadia - Guest Experience Manager on 30 Oct 2023
Dear Guest,We wanted to take a moment to express our sincere gratitude for choosing to stay with us at Chelsea Cloisters during your recent visit. Your feedback is incredibly important to us, and we appreciate you taking the time to share your thoughts.We were pleased to hear that you had a positive experience overall. It is always rewarding to know that our guests enjoyed their stay. Once again, thank you for choosing Chelsea Cloisters. We look forward to the opportunity to welcome you back and exceed your expectations on your next stay. .Warm regards,Nadia - Guest Experience Manager

4/10 Poor

Susan Jane

Travelled with partner
Room was tiny. Impossible to walk around bed without touching it. Bathroom was fine. Kitchen was tiny and two people could not be in there together. Price was good, but would not stay there again.
Stayed 4 nights in Oct 2023
Response from Nadia - Guest Experience Manager on 28 Oct 2023
Dear guest,Thank you very much for the time you spent to share your personal impressions of your stay at the Chelsea Cloisters. We always welcome feedback, as it allows us to continually improve the experience we create for our guests.Please be assured that the necessary measures will be implemented to improve the quality of the services mentioned.Looking forward to welcoming you soon, we ask you to believe, dear guest, in expressing our best feelings.Sincerely,

8/10 Good

Andrea

Travelled with family
Liked: Cleanliness, amenities
The service was great. We had an issue with the radiator and the staff handled it very well. They did not change the towels when they cleaned the room.
Stayed 14 nights in Oct 2023
Response from Nadia - Guest Experience Manager on 23 Oct 2023
Dear guest,I would like to thank you for sharing your opinion with transparency concerning your stay at Chelsea Cloisters.We are glad to read that you appreciated our service.However, we are saddened to learn that your stay was not entirely enjoyable and that you were not fully satisfied with our service.As advertised on our website, our housekeeping service is provided twice a week for stays lasting one week or less, except for Bank Holidays. Additionally, there is a weekly change of towels and linensYour reviews are very important for us, we want to enhance our service continuously.We would be very grateful to welcome you again to get the chance to reverse your impressions.We are looking forward to hearing from you and to being at your service.With best regards,

6/10 Okay

richard

Travelled with family
Disliked: Property conditions & facilities
The light in the bathroom went out at odd times and did not stay on consistently. The kitchen was small. View was good. Location v good. Bedroom small. Bed was standard size only and not good for tall people. No seat in bedroom (main double bedroom)
Stayed 6 nights in Oct 2023
Response from Nadia - Guest Experience Manager on 23 Oct 2023
Dear guest,I would like to thank you for sharing your opinion with transparency concerning your stay at Chelsea Cloisters.We are glad to read that you appreciated our central location and service.However, we are saddened to learn that your stay was not entirely enjoyable and that you were not fully satisfied with our service.We understand your concerns regarding the size of the beds in our rooms. Please be aware that the beds in our property adhere to the UK standard double bed size. We apologize for any inconvenience this may have caused you. We want to assure you that we take your feedback seriously, and we are actively working to address this issue and put in place measures to ensure a more comfortable experience for our guests in the future.Your reviews are very important for us, we want to enhance our service continuously.We would be very grateful to welcome you again to get the chance to reverse your impressions.We are looking forward to hearing from you and to being at your service.With best regards,Nadia - Guest Experience Manager

10/10 Excellent

KIN M R

Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2023
Response from Nadia - Guest Experience Manager on 23 Oct 2023
Dear Guest,We wanted to take a moment to express our sincere gratitude for choosing to stay with us at Chelsea Cloisters during your recent visit. Your feedback is incredibly important to us, and we appreciate you taking the time to share your thoughts.We were pleased to hear that you had a positive experience overall. It is always rewarding to know that our guests enjoyed their stay. Once again, thank you for choosing Chelsea Cloisters. We look forward to the opportunity to welcome you back and exceed your expectations on your next stay. If you have any further comments or suggestions, please do not hesitate to reach out to us. Your input is invaluable.Warm regards,

10/10 Excellent

Kunal

Liked: Cleanliness
Great property
Response from Nadia - Guest Experience Manager on 23 Oct 2023
Dear Guest,We wanted to take a moment to express our sincere gratitude for choosing to stay with us at Chelsea Cloisters during your recent visit. Your feedback is incredibly important to us, and we appreciate you taking the time to share your thoughts.We were pleased to hear that you had a positive experience overall. It is always rewarding to know that our guests enjoyed their stay. Once again, thank you for choosing Chelsea Cloisters. We look forward to the opportunity to welcome you back and exceed your expectations on your next stay. If you have any further comments or suggestions, please do not hesitate to reach out to us. Your input is invaluable.Warm regards,

10/10 Excellent

Laura

Stayed 1 night in Oct 2023
Response from Nadia - Guest Experience Manager on 9 Nov 2023
Dear Guest,We wish to extend our heartfelt gratitude for selecting Chelsea Cloisters as your accommodation during your recent visit. Your feedback holds immense value to us, and we are genuinely appreciative of the time you've dedicated to sharing your thoughts.We are delighted to learn that your overall experience was positive, and it is incredibly satisfying for us to know that our guests enjoy their stay.Once more, we would like to express our thanks for choosing Chelsea Cloisters. We eagerly anticipate the opportunity to host you once again, with the aim of not only meeting but exceeding your expectations during your next visit. Warm regards,