Terrace/patio

Reviews of COMO Metropolitan London

5 out of 5
COMO Metropolitan London
19 Old Park Lane, London, England

Reviews

9.2

Wonderful

Rating 10 - Excellent. 472 out of 703 reviews" "
Rating 8 - Good. 170 out of 703 reviews" "
Rating 6 - Okay. 31 out of 703 reviews" "
Rating 4 - Poor. 17 out of 703 reviews" "
Rating 2 - Terrible. 13 out of 703 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ranjit, Rueschlikon

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Service on arrival and on a continuous basis from staff. Breakfast is excellent. Rooms clean. Only noticed carpet in room a bit old but still ok
Stayed 3 nights in Mar 2024
Response from Stefano S. on 24 Mar 2024
Dear Ranjit, Thank you very much for your positive feedback and we hope to seeing you soon here at COMO Metropolitan London. Kind regards,

10/10 Excellent

Luis

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, very well located, and very walkable.
Stayed 3 nights in Mar 2024
Response from Stefano S. on 21 Mar 2024
Dear Luis, Thank you very much for taking the time to give us your feedback! We are delighted to hear that you really enjoyed your stay with us and look forward to welcoming you back soon. Warm regards,

2/10 Terrible

Omar

Stayed 1 night in Feb 2024
Response from Stefano S. on 20 Mar 2024
Dear Omar, thank you for taking the time to review the hotel. I do however notice that you were not fully satisfied with your breakfast experience with us. In our records, the reservation did not include it and therefore a full charge applies. As we believe it was a misunderstanding between the front desk team and yourself, our management has offered a discount upon check out to allow off some charges. I am truly sorry that the outcome was not up to your satisfaction and please feel free to contact me should you wish to provide further feedbacks. Kind regards, Stefano Sarto Assistant Front Office Manager

6/10 Okay

Philip

Liked: Cleanliness, staff & service
Solid, decent hotel with good price and good location. Just lacks charm and character. Neither modern nor traditional, elegant British style. Functional.
Stayed 1 night in Feb 2024
Response from Imran on 7 Feb 2024
Dear Mr. Philip,We really appreciate you taking the time to leave us a review, We are happy to read that you enjoyed your time at COMO Metropolitan London, and that you found the price, design and the location of the hotel excellent. I hope that we have the pleasure to welcome you back to COMO Metropolitan London. Kindest regards,Imran Aarif

10/10 Excellent

GIANCARLO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Stefano S. on 19 Jan 2024
Dear Giancarlo, thank you very much for taking the time to give us your feedback! We are delighted to hear that you really enjoyed your stay with us and look forward to welcoming you back soon. Warm regards,

2/10 Terrible

KIM

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Where do I begin? At check in, after a long day of travel, they have a waitress asking what you would like to drink. Beware, this is not a complimentary drink/beverage as you would expect. It is a charge. They will stop you as you exit the lobby towards your room. You have been informed! We had a brick house apartment. The lock on the door was broken and did not close. We did not realize this until we came back later that night and pushed the door open. This is not safe and a complete breach of our safety and security. The apartment did not have any heat in the dead of winter (December). They had to send up maintenance to turn on the space heaters. The rooms and entire apartment needed cleaning. There were spider webs, and dirt/debris all over the filthy floors, kitchen, you name it, it felt dirty. The restrooms are so dated and small. The shampoo/conditioner/body wash is almost like water. Thankfully we brought our own toiletries, but if you want watered down toiletries, by all means. The washing machine, was an added benefit, so we thought. Beware, there is no cold water. There is only HOT water. Your clothing may get ruined like ours. If you don't mind this, wash at your own discretion. The dryer does not dry. Hang dry using the racks provided. The elevator...unbelievable. We got stuck in the elevator on the day of checkout. The front desk said, it does a reboot sometimes?!?! Service this already. I don't know how this hotel is 5 stars. Highest 3 star at most.
Stayed 3 nights in Dec 2023
Response from Roland Rimoczi on 30 Dec 2023
Dear KIM,Thank you for taking the time to share your feedback with us. We sincerely apologize for the challenges you experienced during your stay, and we appreciate your detailed insights as they allow us to address and improve upon the areas that fell short of your expectations.We are genuinely sorry for any confusion at check-in regarding the beverage service, and we will make sure to enhance our communication to prevent any future misunderstandings. Your safety is our top priority, and we deeply regret the inconvenience caused by the broken lock. This issue was fixed straight-away by our technical team. We are disheartened to hear about the cleanliness concerns in your apartment. This does not align with our standards, and we will be implementing additional training and quality checks to prevent such oversights in the future. Your comments regarding the dated restrooms and toiletries have been duly noted, and we will explore ways to enhance these aspects of our accommodations.Your experience with the elevator is deeply regrettable, and we will prioritize its maintenance to prevent any future disruptions, however we have double checked this with our maintenance team when you notified us and I can confirm that the lift was functioning, and I believe your family members were using it as well.We understand your disappointment, and we genuinely value your feedback as it helps us strive for continuous improvement. We would like to assure you that your concerns are being addressed comprehensively.Kind Regards,Roland RimocziAssistant Front office Manager

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Not so spotless anymore
I used to be a regular at Como a couple of years ago before Brexit. Although the rooms are simple, the location is great and most of all I appreciated how spotless and well-maintained it always was. I decided to give it a go again yesterday and was disappointed. The rooms are in worse shape: the tub doesn’t drain well, there’s mould around the shower stall and in the sink overflow hole. I appreciated the refreshed equipment in the gym though.
Stayed 1 night in Dec 2023
Response from Imran on 23 Dec 2023
Dear Guest, Thank you very much for taking the time to give us your feedback. We are sorry to hear that your recent stay with us was not up to your expectations due to technical issues and the cleanliness of the shower. We appreciate you being a valuable guest and thank you for being loyal to us., We will ensure to take necessary steps to ensure this is addressed and not repeated. We are looking forward to welcoming you back to COMO Metropolitan, London, please do not hesitate to contact me should I be able to provide any further assistance.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another great stay at COMO Metropolitan
Another wonderful stay at COMO Metropolitan, great attention to detail. I had a lovely room (801) looking East towards the city - great sunrises! A superb view. Sumptuous selection in the minibar! I had excellent interactions with all the staff especially Roland Rimóczi who was incredibly helpful. I'll be back for sure.
Stayed 4 nights in Nov 2023
Response from Stefano S. on 18 Nov 2023
Dear Anonymous, Thank you for your recent stay at COMO Metropolitan London. I am delighted to learn that you had a great experience in the hotel. We look forward to welcome you back to the hotel in a near future again. Kind regards,

10/10 Excellent

Shirlyon J.

Stayed 5 nights in Oct 2023
Response from Stefano S. on 18 Nov 2023
Dear Shirlyon J., Thank you very much for taking the time to give us your feedback! We are delighted to hear that you really enjoyed your stay with us and look forward to welcoming you back soon. Warm regards,

8/10 Good

Daniel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2023
Response from Imran on 16 Nov 2023
Dear Guest,Greetings from COMO Metropolitan London,We appreciate you taking the time out of your valuable day to review us. Thank you for staying with us and we are looking forward to welcome you back in the near future.Yours Sincerely,Imran Aarif

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Imran on 16 Nov 2023
Dear Guest,Greetings from COMO Metropolitan London,We appreciate you taking the time out of your valuable day to review us. Thank you for staying with us and we are looking forward to welcome you back in the near future.Yours Sincerely,Imran Aarif

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simply perfect
Simply an amazing hotel! They get everything right, from the fab smelling toiletries to the quailty of the bedding, to the amount of lights in the room this hotel is perfect!
Stayed 2 nights in Oct 2023
Response from Stefano S. on 30 Oct 2023
Dear Anonymous, Thank you very much for taking the time to give us your feedback! We are delighted to hear that you really enjoyed your stay with us and look forward to welcoming you back soon. Warm regards,

10/10 Excellent

Kevin

Stayed 2 nights in Oct 2023
Response from Roland R. on 20 Nov 2023
Dear Kevin, Thank you for your review, I am very pleased that you enjoyed your stay. We are looking forward to welcoming you back to COMO Metropolitan London, please do not hesitate to contact me should I be able to provide any further assistance. Roland Rimoczi, Assistant Front Office Manger

10/10 Excellent

Jane Marie

Travelled with family
Liked: Cleanliness, staff & service
Great hotel. Great location. Would definitely stay again
Stayed 9 nights in Oct 2023
Response from Roland Rimoczi on 26 Oct 2023
Dear Jane Marie,Thank you for your recent stay at COMO Metropolitan London. I am delighted to learn that you had a great experience at the hotel. We look forward to welcome you back to the hotel in a near future again. Kind regards, Roland Rimoczi - Assistant Front Office Manager

4/10 Poor

Kevin

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
This is not a five-star hotel. There were many small inconveniences throughout my stay including a broken touchpad, which is required to operate the window shades, climate control and lights. The pendant light in my room was broken, the tv stopped working abruptly midway through my stay, and the bathrooms are in dire need of a renovation. The front desk staff are attentive but uncomfortably so - everyone just stares at you if you linger in the lobby longer than a second. Meanwhile, it is almost impossible to get anyone on the phone for concierge or room service. It’s a run-of-the-mill business motel masquerading as a five star hotel. The rates are low for a reason.
Response from Stefano S. on 7 Oct 2023
Dear Mr Kevin, Thank you for taking the time to write a review about your recent stay with us. We apologise for the inconvenience happened with the appliances in the room. We did our best to recover the situation, by sending the engineering team quickly to address the touchpad issue and the management also provided an alternative room with a different layout, located in a different floor. I am glad to hear that the Front Desk was attentive, however I apologise as you found reaching the various department of the hotel not so efficient. Thank you again for your feedback, and we hope to have you again as guest in the near future. Regards,

10/10 Excellent

Kayleigh, Pontyclun

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel with very friendly staff. Would definitely stay again. Only improvement I would suggest is to the gym - functionality of some of the equipment doesn’t work
Stayed 5 nights in Sep 2023
Response from Stefano S. on 25 Sept 2023
Dear Kayleigh, Greetings from COMO Metropolitan London, We are very pleased that you enjoyed your stay and we look forward to welcome you back to London. Please do not hesitate to contact us directly should we be able to provide any further assistance. Yours Sincerely,

10/10 Excellent

Hamad

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff and service
Stayed 4 nights in Aug 2023
Response from Roland R. on 31 Aug 2023
Dear Hamad,Thank you for your recent stay at COMO Metropolitan London. I am delighted to learn that you had a great experience in the hotel. We look forward to welcome you back to the hotel in a near future again. Kind regards, Roland Rimoczi - Assistant Front Office Manager

10/10 Excellent

Marcie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff--shout out to both Robert at concierge and Roland at reception!
Stayed 8 nights in Aug 2023
Response from Roland R. on 31 Aug 2023
Dear Marcie,Thank you so much for your feedback, I am really pleased to hear that you had a great stay with us. Thank you for highlighting Robert, and me. It was our pleasure to look after both of you. I am sorry that I did not have the chance to say goodbye in person, but I hope that we will have the chance to welcome you two back very soon to COMO Metropolitan London!Best Regards,Roland Rimoczi - Assistant Front Office Manager

10/10 Excellent

suood

Stayed 2 nights in Aug 2023
Response from Stefano S. on 14 Sept 2023
Dear Suood, Thank you very much for your feedback and we hope to seeing you soon here at COMO Metropolitan London. Kind regards,

10/10 Excellent

Viktor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Imran on 24 Jul 2023
Dear Mr. Viktor, Thank you very much for your feedback and we hope to seeing you soon here at COMO Metropolitan London. Kind regards,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
London Stopover
3 Day stay at end of Euro trip. Fantastic intake from Staff - great location - esp short walks around great parks.
Stayed 2 nights in Jul 2023
Response from Imran on 13 Jul 2023
Dear Guest, Thank you very much for your feedback and we hope to seeing you soon here at COMO Metropolitan London. Kind regards,

10/10 Excellent

Sheonagh

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were superb as they are at all COMO properties. Attentive but discreet. The food was delicious. A thoroughly enjoyable stay, I'd recommend a COMO hotel anywhere
Stayed 1 night in Jun 2023
Response from Imran on 4 Jul 2023
Dear Sheonagh,Greetings from COMO Metropolitan London,Thank you for your review, I am very pleased that you enjoyed your stay and I will certainly pass on your great feedback to all of the team, as there is no better praise than a “job well done”. We are looking forward to welcoming you back to COMO Metropolitan, London, please do not hesitate to contact me should I be able to provide any further assistance.

10/10 Excellent

LA TOUR MELAS S, STYLIDA

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was amazing the views on to the park awesome. Very hot in London but the AC worked extremely well. The whole experience was brilliant
Stayed 3 nights in Jun 2023
Response from Stefano S. on 16 Jun 2023
Dear Mr. La Tour Melas, Greetings from COMO Metropolitan London, we are very pleased that you enjoyed your stay and we look forward to welcome you back to COMO Metropolitan London. Please do not hesitate to contact us directly should we be able to provide any further assistance. Yours sincerely,

10/10 Excellent

Phil

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were brilliant and really helpful, would definitely stay again
Stayed 1 night in Jun 2023
Response from Stefano S. on 4 Jun 2023
Dear Phil, thank you very much for your feedback and we hope to seeing you soon here at COMO Metropolitan London. Kind regards,

6/10 Okay

Mimi, Miami

Stayed 2 nights in May 2023
Response from Stefano S. on 22 Jun 2023
Dear Mimi, Thank you for taking the time to review the hotel. I do however notice that you were not fully satisfied with your experience with us. If you have some time to provide me with further feedback that we can improve on please feel free to contact me. Kind regards,

10/10 Excellent

BAKARY

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast needs some improvement!
Stayed 2 nights in May 2023
Response from Stefano S. on 31 May 2023
Dear Bakary, Thank you very much for your feedback and we hope to seeing you soon here at COMO Metropolitan London. Kind regards,

8/10 Good

Polly Katherine, Lockhart

Travelled with family
Liked: Cleanliness, property conditions & facilities
The hotel is close to many sights, however; I would not stay here again. This area is not good for "normal" people. We felt a bit uncomfortable because this whole area has a lot of wealthy people. The manager corrected a problem that we brought up and I appreciated her quick response. The rooms were high tech but not one of the best rooms I have stayed in during my trips to the UK. For the price, not really worth it.
Response from Stefano S. on 19 May 2023
Dear Polly Katherine,thank you very much for your valuable feedback. We are located in Mayfair therefore we are in a vibrant and busy area of the city, where many guests from all over the world come to stay. I am glad the management rectified the issue you reported and the service was quick and efficient. Please feel free to contact us if you wish to stay on a future occasion, our dedicated team will be happy to take care of your next stay and assist with our IT facilities. Kind regards, Stefano Sarto - Assistant Front Office Manager

10/10 Excellent

Susan

Stayed 1 night in May 2023
Response from Leo on 8 May 2023
Dear Susan,Thank you for your recent stay and delighted to see you satisfied with the stay. We all look forward to welcoming you back to the hotel. Best regards, Leo Wong Front Office Manager

10/10 Excellent

Duccio, Los Angeles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding location service and staff. Close to everything in one of the most upscale areas of London
Stayed 3 nights in Apr 2023
Response from Imran on 24 Apr 2023
Dear Mr. Duccio,Greetings from COMO Metropolitan London,We are very pleased that you enjoyed your stay and we look forward to welcome you back to COMO Metropolitan London. Please do not hesitate to contact us directly should we be able to provide any further assistance. Yours Sincerely,COMO Metropolitan Team

6/10 Okay

philippe

Stayed 4 nights in Apr 2023
Response from Stefano S. on 4 May 2023
Dear Philippe, Thank you for taking the time to review the hotel. I do however notice that you were not fully satisfied with your experience with us. If you have some time to provide me with further feedback that we can improve on please feel free to contact me. Kind regards, Stefano Sarto Assistant Front Office Manager

10/10 Excellent

Ana Sofia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from Imran on 27 Mar 2023
Dear Ms. Sofia,Greetings from COMO Metropolitan London,We are very pleased that you enjoyed your stay and we look forward to welcoming you back to COMO Metropolitan London. Please do not hesitate to contact us directly should we be able to provide any further assistance. Thank you,Kind regards,COMO Metropolitan London Team

4/10 Poor

Duccio, Los Angeles

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Have been staying here several times and it was always all great but this time it was not. Breakfast was wrong 3 days out of 4 and insufficient (continental for one person charged as if was for two- not fully removed from the bill) Bills for room service have a charge added at the end of the stay, and there is a “general service charge” added to the daily rate). And yet the bills for room service have a line for gratuity as if no service was charged Room was never done before 4pm and twice I had to wait in the lobby for two hours, including one when i asked for the room to be ready in an hour (at 3pm and I had indicated to service it at noon) and I returned one hour after my request to find the room untouched I expected a package and 5 hours after it arrived it was found only when the sender provided time and signatory because the hotel insisted that no package had arrived. Worth 350-400 pounds max not 600 a night.
Stayed 3 nights in Mar 2023
Response from Veruska Cimino - Front of House Manager on 16 Mar 2023
Dear Mr Mortillaro,we are sorry to read that your last stay with us was not up to your expectations. You are a valuable guest to us, and we always try to offer you the best service. However, apparently on this occasion few miscommunication happened.I will definitely address the points you have mentioned with the relevant Head of Department, to make sure that this will not happen again.I can see from your bill that the items have been removed, and at the end the payment was correct.We apologise about the Service Charge, as regular guest we thought you already knew about it.Apologising again on this occasion, we hope to have you back very soon and provide the best service you deserve.RegardsVeruska CiminoFront of House Manager

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
View of Hyde Park from our room was great. Room was spacious and well designed. Excellent breakfast and breakfast service. Nobu restaurant in the hotel was very impressive, stylish and delicious. Once again excellent service there too. Such a convenient location it is well worth paying more than other hotels for the convenience, service, space and attention to detail.
Stayed 2 nights in Feb 2023
Response from Roland R. on 20 Feb 2023
Dear Matthew,We were so delighted to learn from you that you appreciated the beauty and the atmosphere of our Hotel, Nobu, as well as the professional service, which rounded the experience off. Our goal is to make each guest feel special, so I am very pleased that we succeeded with you.I hope that we will have the pleasure of welcoming you back to our hotel in the future.Best Regards,Roland RimocziAssistant Front Office Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Service
Friendly greeting, and nothing was too much trouble. Bonus that the room was ready for an early check in too.
Stayed 1 night in Feb 2023
Response from Roland R. on 20 Feb 2023
Thank you for sharing your lovely feedback following your recent visit to COMO Metropolitan London.I am delighted to read that you had such an excellent time at our Hotel and that we were able to accommodate you earlier than our guaranteed check-in time. We look forward to welcoming you back to our Hotel!Kind Regards,Roland RimocziAssistant Front Office Manager

10/10 Excellent

Daniel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location and walkability
Perfect business hotel next to shopping and Hyde park. Wonderful location to walk London eateries and high end shops. I would also consider staying here with my wife as I believe it would be enjoyable due to excellent location and the hotel being very nice, quiet and relaxing. Nobu is here as well. Service is impeccable.
Stayed 2 nights in Feb 2023
Response from Stefano S. on 16 Feb 2023
Thank you Daniel for the great comments, we look forward to meeting both of you in the nearest future.Kind regards,

10/10 Excellent

Sarah

Stayed 1 night in Feb 2023
Response from Stefano S. on 17 Feb 2023
Thank you for the feedback!

10/10 Excellent

Sarah

Stayed 1 night in Feb 2023
Response from Leo on 15 Feb 2023
Dear Ms Sarah, I am delighted to know you were satisfied with your previous stay. We all look forward to welcoming you back in a near future. Best regards,Leo Leo Wong Reception Manager

8/10 Good

james

Stayed 1 night in Feb 2023
Response from Stefano S. on 6 Mar 2023
Dear James, Thank you very much for your feedback and we hope to seeing you soon here at COMO Metropolitan London. Kind regards,

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2023
Response from Reception on 8 Feb 2023
Dear Anonymous, I am sorry to read your comment that you were not satisfy with your stay. Could you please give us more details about your stay therefore we can investigate? Thank you,Leo / Reception

10/10 Excellent

PARASKEVI, TENAFLY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was a very enjoyable stay
Stayed 3 nights in Feb 2023
Response from Stefano S. on 7 Feb 2023
Dear Paraskevi,Thank you very much for your comment, I am glad you had a enjoyable stay.We look forward to meeting you in the near future.Kind regards,

10/10 Excellent

MOHAMMAD

Stayed 7 nights in Jan 2023
Response from Roland Rimoczi on 1 Feb 2023
Dear Mohammad, Thank you very much for your recent stay and your lovely feedback is definitely a motivation to the team. We look forward to welcoming you back in a near future. Best regards,Roland Rimoczi / Assistant Front Office Manager

8/10 Good

michael

Business traveller
Liked: Cleanliness, staff & service
The staff was very attentive and although there were more than 120 rooms it felt like a small boutique hotel in terms of service. The room was large and very functional. The reasons I gave a 4 star rating rather than 5 are: - no business center - the breakfast area was in room on the 1st floor with no windows. Not very inviting esp. when you consider the hotel is on the east end of Hyde Park - the bar on the ground level was closed. Overall my experience was very good and I would consider staying there again.
Stayed 4 nights in Jan 2023
Response from Stefano S. on 29 Jan 2023
Dear Mr. Dunn,Thank you very much for your lovely feedback and the comment you gave us. We are happy the hotel staff delivered to you a great service and we will pass the comment to all of them.We are currently improving our service regarding the main restaurant and bar, hopefully next time you come you will be able to use the facility on the main ground floor.We look forward to seeing you soon at COMO Metropolitan London.Kind regards,Stefano SartoAssistant Front Office Manager

10/10 Excellent

Shahrad, Los Angeles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is really nice and the staff couldn’t have been any nicer!
Stayed 5 nights in Jan 2023
Response from Leo on 20 Jan 2023
Dear Shahrad,Thank you very much for your recent stay and your lovely feedback is definitely a motivation to the team. We look forward to welcoming you back in a near future. Best regards,Leo / Reception Manager

10/10 Excellent

Duccio, Los Angeles

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel now slightly out of date (it’s from the early 2000) but since it was over the top when built it is still great and great value
Response from Leo on 17 Jan 2023
Dear Duccio, Thank you for your recent stay at COMO Metropolitan London and delighted to read your positive feedback about the hotel. We will definitely share your feedback to the management team. I wish you a very best new year and look forward to have you back again in a near future. Best regards,Leo / Reception Manager

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome location, more of a 4 star stay though but price is reasonable compared to neighboring hotels. Spa is an absolute gem. Jana was amazing. Would stay here again as it was cozy, clean and quiet.
Stayed 3 nights in Dec 2022
Response from Stefano S. on 5 Jan 2023
Thank you very much for your lovely feedback, we look forward to seeing you soon here at the COMO Metropolitan Hotel.

10/10 Excellent

Iain

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022
Response from Stefano S. on 29 Dec 2022
Dear Mr. Watson,Thank you very much for your feedback and we are glad you had a pleasant stay with us.We look forward in the nearest future here at COMO Metropolitan London.Happy New Year.Kind regards,

8/10 Good

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Still quality
A little disappointing, we have previously stayed at the hotel and noticed that some of the previous touches have disappeared. No camp;imentary newspapers, and no slippers in the room. Still very good with quality stSyill quality but have to confess I do not like to see loss of amenity.
Stayed 3 nights in Dec 2022
Response from Veruska Cimino - Front of House Manager on 19 Dec 2022
Dear Adrian,we are surprised to read your comment regarding the missing slippers in the room, as they are usually kept in the wardrobe in every room.Also, newspapers are still complimentary and offered on our digital platform. As mentioned at check in, there is a bar code at the back of you key card holder from where the newspapers can be downloaded.We are sorry that these were missed, and if this was mentioned to out front office team, that they have not been able to provide those info.Happy to read that the rest of your stay was enjoyable, and hoping to welcome you back very soon in our hotel.Regards

8/10 Good

Ayman

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 2 nights in Nov 2022
Response from Hamid Nowab on 22 Nov 2022
Dear Mr Almutawa,We are happy to hear that you had great experience at COMO Metropolitan London. Your review made our day!Our whole team works hard to make our valued guests happy.We very much look forward to welcoming and serving you again in the future.With the best wishesHamid NowabNight Manager

10/10 Excellent

john

Response from Stefano S. on 20 Mar 2024
Dear John, thank you very much for your lovely feedback, we look forward to seeing you soon here at the COMO Metropolitan Hotel.

10/10 Excellent

Iain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Hamid Nowab on 29 Oct 2022
Dear Mr Watson,Thank you for taking a moment to share your experience.We are delighted to hear that you had a positive experience with us at COMO Metropolitan London.We look forward to welcoming you back in the near future.Kindest regardsHamid NowabNight Manager