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Reviews

4.2 / 5Very Good
5 reviews

Amenities

  • Free WiFi
  • Kitchen
  • Air Conditioning
  • Washer

Map

What's nearby

  • Popular Location
    Tower Bridge
    14 min walk
  • Popular Location
    Liverpool Street
    16 min walk
  • Popular Location
    Tower of London
    18 min walk
  • Airport
    London (QQW-Waterloo Train Station)
    8 min drive

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    About this area

    London

    Located in London's Whitechapel neighbourhood, this apartment is near a metro station. The Gherkin and Tower Bridge are notable landmarks, and the area's natural beauty can be seen at Russell Square and St. James Park. Looking to enjoy an event or a game? See what's going on at London Stadium or Excel Exhibition Centre.

    Popular Location

    What's nearby

    • Tower Bridge - 14 min walk
    • Liverpool Street - 16 min walk
    • Tower of London - 18 min walk
    • London Bridge - 4 min drive
    • The Shard - 5 min drive

    Getting around

    • Aldgate East Station - 4 min walk
    • London Fenchurch Street Station - 12 min walk
    • London (LCY-London City) - 13 min drive

    About this property

    Altitude Point Serviced Apartments

    This smoke-free apartment building features express check-out. The apartment provides a kitchen with a fridge, an oven, a hob and a microwave. For a bit of entertainment, a flat-screen TV comes with cable channels, and guests can also appreciate conveniences, such as a washer/dryer and a living room. Weekly housekeeping is available.

    Entire place

    You'll have the entire apartment to yourself and will only share it with other guests in your party.

    Property amenities

    Internet

    Free WiFi

    Parking and transport

    Off-site parking (reservations required)

    Family friendly

    Cots (infant beds): GBP 45 per week

    Kitchen

    Fridge (full size)
    Hob
    Microwave
    Oven
    Dishwasher
    Coffee/tea maker
    Electric kettle
    Cookware/dishes/utensils

    Bedrooms

    1 bedroom
    Bed sheets provided
    Rollaway/extra beds: GBP 35 per night

    Bathrooms

    1 bathroom
    Combined bath/shower
    Free toiletries
    Towels provided
    Hairdryer (on request)

    Living spaces

    Living room
    Dining room
    Sitting area

    Entertainment

    32-inch flat-screen TV with cable service

    Laundry

    Washer/dryer

    Comfort

    Air conditioning
    Heating

    Pets

    No pets allowed

    Suitability/Accessibility

    Lift
    Roll-in shower
    Accessible bathroom
    In-room accessibility
    Smoke-free property

    Services and conveniences

    Limited housekeeping
    Iron/ironing board (on request)

    Location highlights

    Near a metro station
    Near a train station

    General

    5 rooms
    4.2

    Very Good

    5 - Excellent
    4
    4 - Good
    0
    3 - Okay
    0
    2 - Mediocre
    0
    1 - Poor
    1
    4.0
    Cleanliness
    4.2
    Service and Staff
    5.0
    Amenities
    4.0
    Property condition

    2/5

    • Liked: Cleanliness, property conditions & facilities
    • Disliked: Staff & service

    While the apartment itself was rather decent and nice, the service and the way the management company TheSqua.re handles customer communication is rather questionable. I had to wait almost 2 hours upon arrival in the evening (arriving around 8:00pm, so not too late in my eyes). I even had announced the time of my arrival because it is mentioned in their descriptions that after 8pm it will get critical, but then I needed to keep calling endless times until someone finally showed up 2 hours later to hand me the keys. Upon check out I then asked if it was possible to leave the apartment about 1-2 hours later due to the inconveniences during my arrival but they said that it was not possible and very rudely just sent an email, asking me if I would provide them with 5 star reviews on Google and Trustpilot I would earn 100 so called “Squ air miles“ - just about enough to be redeemed for the late check out after all. It was tempting since I was in town for business and needed those 2 hours to get sorted with some things but I truly believe that 5 star reviews should only be earned for good and professional customer service, so I decided to check out at the given time rather than faking a review! And I will certainly never book with TheSqau.re again!

    Stayed 4 nights in Nov 2019

    5/5 Excellent

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    Great apartment with everything you need for a short or long term stay

    Stayed 3 nights in Jun 2019

    5/5 Excellent

    • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

    Stunning apartment, great price.

    The apartment was absolutely stunning. It was on the 23rd floor with great views, spotlessly clean, underfloor heating and very comfortable. The location is good and the price was excellent. Cannot fault it.

    Stayed 4 nights in Mar 2018

    1/5

    • Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

    HORRIBLE, SUPER BAD Customer service

    The managment company, Thesqua.re, changed location on me and called me many times while I am on roaming. The alternative location is much further away and there is no kind words of the change. They say they upgrade me to 2 bedrooms at the subpar location as a compensation but it is the only apartment they have anyways. I told them that the second bedroom is of no value to me but they insisted that it is their form of compensation to this last minute change of location. Here comes the best part, they need me to tell them the exact time of check in despite the fact that I was driving into London from 200 miles away on bed weather. They say if I do not tell them the exact time, then I will have to wait for hours as they have no one on site. What a nightnare to travellers! Not customer oriented at all!!!!! Then on day of check out, there is no luggage storage and I have to bring luggage everywhere as I have a night flight. They say if I am not out of apartment, then there would be a 90 british pounds charge. Horrible experience!!! DO NOT ever book a service apartment in London. This is totally opposite to Australia. On second thoughts, may be this original adaptment was never available and its location was used to entice fools like me.

    Stayed 3 nights in Mar 2018

    5/5 Excellent

    • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

    Altitude Point

    Excellent property in a very handy location for getting about London and the City area in particular

    Stayed 3 nights in Feb 2018

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