In-room safe, desk, blackout curtains, iron/ironing board

Reviews of Malmaison Liverpool

4 out of 5
Malmaison Liverpool
7 William Jessop Way, Liverpool, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 611 out of 1004 reviews" "
Rating 8 - Good. 232 out of 1004 reviews" "
Rating 6 - Okay. 102 out of 1004 reviews" "
Rating 4 - Poor. 40 out of 1004 reviews" "
Rating 2 - Terrible. 19 out of 1004 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

hannah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Andrew

Stayed 1 night in Jan 2024

8/10 Good

Emily

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Shame about the water view, it was more a view the car park with a slight view of the water. The downstairs bar has lovely atmosphere but it was very busy due to a wedding party. Decor in the downstairs area is beautiful and looks very classy. I was a little disappointed with the upgrade as the bed ended up being a double instead of a king size, which seems odd for an upgraded room.
Stayed 1 night in Mar 2024

8/10 Good

Barrie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t like the hair drier an the tv but was ok!
Stayed 2 nights in Mar 2024
Response from Love Mal xx on 24 Mar 2024
Dear Barrie,Apologies if you did not like our hair drier or TV. We do hope this does not affect you from visiting us again in the future.

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy 20 minute walk to shopping and dining at Royal Albert Dock. Restaurant in hotel is good for dinner. No breakfast available and that would be nice. Hotel bar is quaint and bright with great service. The restaurant is nice but the server was not the greatest. Didn’t understand what a gin and tonic with lime was. Otherwise great place!
Stayed 2 nights in Mar 2024
Response from Love Mal xx on 19 Mar 2024
Dear James,Thank you for taking the time to leave your feedback from your recent stay. We offer breakfast for all of our guests at specific times so we hope to welcome you back in the future.

6/10 Okay

Stuart

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
.
Stayed 1 night in Feb 2024
Response from Love Mal xx on 17 Mar 2024
Dear Stuart,We appreciate your score and apologise for any inconvience.

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, nice room.
Stayed 1 night in Mar 2024
Response from Reception on 12 Mar 2024
Hi Stephen, Thank you for rating us! We appreciate your feedback and we are happy to see you enjoyed your stay! Love Mal x

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Reception on 13 Mar 2024
Hi Phillip, Thanks for rating us an amazing 5/5! We hope to welcome you back soon. Love Mal x

10/10 Excellent

lauren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we stayed here for one night , the hotel was even nicer than we expected on arrival and the lady on reception thar checked us in and out was so lovely. Room was spacious and clean, modern and all round well presented.
Stayed 1 night in Mar 2024
Response from Love Mal xx on 2 Mar 2024
Dear Lauren,Thank you for taking the time to leave your feedback from your recent stay at Malmaison Liverpool. We are pleased that you enjoyed your stay and we hope to welcome you back.

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Love Mal xx on 2 Mar 2024
Dear Rebecca,Thank you for leaving your 5 star mark on your recent stay at Malmaison Liverpool. We hope to welcome you back in the future.

10/10 Excellent

TONI

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Love Mal xx on 25 Feb 2024
Dear Toni,Thank you for your score. We hope to welcome you back in the future.

8/10 Good

Raj

Stayed 2 nights in Feb 2024
Response from Love Mal xx on 20 Mar 2024
Dear Raj,Thank you for leaving such a positive review from your recent stay. We are pleased that you enjoyed your stay and we hope to welcome you back in the future.

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Love Mal xx on 21 Feb 2024
Dear Mark,Thank you for your score from your recent stay. We are pleased that you enjoyed your stay. We hope to welcome you back in the future.

10/10 Excellent

Elena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Love Mal xx on 19 Feb 2024
Dear Elena,Thank you for leaving your score from your recent stay. We hope to welcome you back in the future.

8/10 Good

Clare

Travelled with partner
Liked: Staff & service
Brilliant but girls if you need to do your makeup you need to bring your own light and mirror …
Stayed 1 night in Feb 2024
Response from Love Mal xx on 19 Feb 2024
Dear Clare,Thank you for taking the time for leaving your feedback. We appreciate your honest feedback and will pass this onto the relevant department. We hope to welcome you back in the future.

10/10 Excellent

Lee

Stayed 1 night in Feb 2024
Response from Love Mal xx on 20 Mar 2024
Dear Lee,Thank you for taking the time to leave your score from your recent stay. We hope to welcome you back in the future.

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location Great staff Many thanks.
Stayed 2 nights in Feb 2024
Response from Love Mal xx on 14 Feb 2024
Dear Timothy,Thank you for taking the time to leave your feedback and score from your recent stay at Malmaison Liverpool. We hope to see you again in the future.

10/10 Excellent

mark

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Friendly staff and comfortable room
Stayed 1 night in Jan 2024
Response from Love Mal xx on 4 Feb 2024
Dear Mark,Thank you for leaving your feedback and score from your recent stay. We hope to welcome you back in the future.

6/10 Okay

Kurt

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Didn't appreciate the fire alarm going off twice apparently the system is joined to apartments on the top floor which seems according to staff to regularly happen
Stayed 1 night in Feb 2024
Response from Love Mal xx on 4 Feb 2024
Dear Kurt,Thank you for your honest feedback. Unfortunately, due to fire alarm's going off, this is out of our control as the alarm is there for your safety. We apologise it disturbed you however please remember, this is in line for your safety.

10/10 Excellent

GARY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Love Mal xx on 4 Feb 2024
Dear Gary,Thank you for leaving your score from your recent stay. We hope to welcome you back in the future.

10/10 Excellent

Tanith

Stayed 1 night in Jan 2024
Response from Love Mal xx on 20 Mar 2024
Dear Tanith,Thank you for taking the time to leave such a great score from your recent stay. We are pleased that you enjoyed your stay and we hope to welcome you back.

10/10 Excellent

Jake

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning hotel. Really enjoyed our stay. Staff were friendly and very helpful. Will definitely stay again, highly recommend!
Stayed 1 night in Dec 2023
Response from Mal xx on 31 Jan 2024
Dear Jake,Thank you for taking the time to leave your feedback from your recent stay at Malmaison Liverpool. We are pleased you enjoyed your stay and we hope to welcome you back in the future.Love Mal xx

10/10 Excellent

Joyce

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We visit every January with two other couples. Like the refurbishment
Stayed 2 nights in Jan 2024
Response from Love Mal xx on 25 Jan 2024
Dear Joyce,Thank you for leaving such a positive review from your recent stay at Malmaison Liverpool. We are so happy to see your continues support by choosing us whenever you wish to stay in the city. We cannot wait for your return!

10/10 Excellent

Malcom

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to the city centre. Clean and well maintained. We had dinner in the hotel on the first night - was nice and well presented.
Stayed 2 nights in Jan 2024
Response from Love Mal xx on 23 Jan 2024
Dear Malcom,Thank you for your amazing review from your recent stay at Malmaison Liverpool. We are so pleased that you enjoy your stay every time and we hope to see you again.

10/10 Excellent

Owen

Liked: Cleanliness, staff & service, property conditions & facilities
Brilliant
Response from Love Mal xx on 16 Jan 2024
Dear Owen,Thank you for taking the time to leave your score and feedback from your recent stay. We hope to welcome you back in the future.

10/10 Excellent

Leah

Stayed 1 night in Jan 2024
Response from Love Mal x on 9 Jan 2024
Dear Leah,Thank you for your lovely review, we are happy to hear you enjoyed your stay with us and wish to welcome you back again soon!

8/10 Good

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Love Mal xx on 28 Dec 2023
Dear Paul,Thank you for leaving your score from your recent stay. We hope to welcome you in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Reception on 26 Dec 2023
Hi Guest, Thank you for your 10/10 rating! We are very pleased to see you enjoyed your stay and we hope to welcome you back soon! Love Mal x

10/10 Excellent

pamela

Stayed 1 night in Dec 2023
Response from Love Mal xx on 26 Dec 2023
Dear Pamela, Thank you for taking the time to leave your amazing score from your recent stay at Malmaison Liverpool. We are more than excited to welcome you back in the future. Love Mal xx

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Love Mal xx on 24 Dec 2023
Dear Michael,Thank you for taking the time to leave your score from your recent stay at Malmaison Liverpool. We hope to welcome you back in the future.

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location close to city centre retail and hospitality. Short walk to Albert Dock Staff very pleasant and helpful.
Stayed 1 night in Dec 2023
Response from Love Mal xx on 18 Jan 2024
Dear Chris,Thank you for your amazing score & feedback. We hope to welcome you back in the future.

10/10 Excellent

Karl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
As always the staff are boss
Stayed 2 nights in Dec 2023
Response from Love Mal xx on 21 Dec 2023
Dear Karl,Thank you for leaving such a positive score and review from your recent stay. We hope to welcome you back in the future.

8/10 Good

Ian

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Poor service
Stayed here many times . Great location , great decor . Bar staff truly awful . “Vending machine” for crisps that didn’t work . Really poor service in a great hotel
Stayed 1 night in Dec 2023
Response from Love Mal xx on 21 Dec 2023
Dear Ian,Thank you for taking the time to leave your feedback from your recent stay. We will pass this feedback onto the relevant department and would like to apologise for the inconvenience you received. We do hope this does not affect your decision to visit us again in the future.

10/10 Excellent

Blathanaid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Love Mal xx on 22 Dec 2023
Dear Blathanaid,Thank you for leaving such a positive score from your recent stay. We hope to welcome you back in the future.

4/10 Poor

G M

Stayed 1 night in Dec 2023
Response from Love Mal xx on 21 Dec 2023
Dear G M, Thank you for taking the time to leave your score from your recent stay at Malmaison Liverpool. We hope to welcome you back in the future.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Love Mal xx on 17 Dec 2023
Dear Andrew,Thank you for taking the time to leave your score from your recent stay at Malmaison Liverpool. We are pleased you enjoyed your stay and hope to welcome you back in the future.

8/10 Good

Paul

Travelled with partner
Liked: Amenities
Great hotel but for £200 plus a night I’d expect breakfast rather than paying an extra £22 per person per day
Stayed 2 nights in Dec 2023
Response from Reception on 19 Dec 2023
Hi Paul, Thank you for your review. We are happy to see you enjoyed your stay and we will pass your feedback onto the relevant departments. Love Mal x

8/10 Good

Susan

Travelled with family
Liked: Staff & service
Bar and restaurant very good but rooms too dark could not put make up on as no bright light .
Stayed 1 night in Dec 2023
Response from Love Mal xx on 11 Dec 2023
Dear Susan,Thank you for taking the time to leave your feedback from your recent stay. We will take your feedback and will pass this onto the relevant department.

10/10 Excellent

Nicola

Travelled with group
Liked: Property conditions & facilities, room comfort
Great Hotel
Lovely hotel,and staff were great ! Breakfast was ok but nothing special and not worth the money ?
Stayed 1 night in Dec 2023
Response from Love Mal x on 11 Dec 2023
Hello Nicola,Thank you for your review, we appreciate all feedback as this helps us improve and we are happy to hear you enjoyed your overall stay with us.

4/10 Poor

Jonathan

Disliked: Property conditions & facilities, room comfort
Mal mal mal maison
Service was actually ok apart from checking in where David was so bad it was embarrassing for him. Rude aloof and passive aggressive. After a week before where the hotel offered a possible upgrade we ended up in a sad state disabled room. Very poor quality and now worth £200 a night. And in Hasten to add not even for for purposes to a disable person. David even failed to get our credit card added to our room to pay for drinks. And as I’d already paid Also took the entire charge again on checking in. Is he on the fiddle ? Staff in the morning were delightful. Asia partially apologetic and progressional and helpful. The room and bath need an upgrade as u will see from the photos - room 204 . Very poor and disappointing. Cracked tiles on floor and wardrobe doors don’t close. Bath stains old and in need of replacing
Stayed 1 night in Dec 2023
Response from Love Mal xx on 11 Dec 2023
Dear Jonathan,Firstly I would like to apologise for the inconvenience you received while visiting our hotel. We do not accept this service from our team and will investigate this. We do hope that this does not affect your decision to visit us again in the future for a more smoother visit.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Mal xx on 10 Dec 2023
Dear Robert, Thank you for taking the time to leave your feedback and score from your recent stay at Malmaison Liverpool. We are pleased that you enjoyed your stay and we hope to welcome you back in the future. Love Mal xx

6/10 Okay

Steve

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
great location, but expensive parking.. could not get room to warm up, didn't request help to be fair
Stayed 1 night in Dec 2023
Response from Love Mal x on 5 Dec 2023
Hello SteveThank you for your review, we are happy to see you enjoyed your stay with us and appreciate all feedback as this helps us improve going forward.We wish to welcome you back again soon.

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Mal xx on 10 Dec 2023
Dear Lee, Thank you for taking the time to leave your feedback and score from your recent stay at Malmaison Liverpool. We are pleased that you enjoyed your stay and we hope to welcome you back in the future. Love Mal xx

10/10 Excellent

Laura

Stayed 1 night in Dec 2023
Response from Love Mal x on 5 Dec 2023
Hello Laura,Thank you for your 10/10 review, we are happy to see you enjoyed your stay with us and wish to welcome you back again soon.

8/10 Good

Jeff

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 2 nights in Nov 2023
Response from Love Mal x on 5 Dec 2023
Hello Jeff,Thank you for your review, we are happy to see you enjoyed your stay with us and wish to welcome you back again soon.

8/10 Good

Molly

Stayed 2 nights in Nov 2023
Response from Love Mal xx on 21 Dec 2023
Dear Molly,Thank you for taking the time to leave your score from your recent stay at Malmaison Liverpool. We hope to welcome you back in the future.

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, very clean and friendly staff. Will definitely stay again
Stayed 1 night in Nov 2023
Response from Love Mal x on 28 Nov 2023
Dear Ian,Thank you for your lovely review, we are happy to hear you enjoyed your stay with us and wish to welcome you back again soon.

10/10 Excellent

Karl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Love Mal x on 27 Nov 2023
Dear Karl,Thank you for your review we are happy to see you have given us a 5/5 and enjoyed your stay with us! We wish to welcome you back again soon!

6/10 Okay

Andrea

Travelled with partner
Liked: Cleanliness, staff & service
The lighting in the shower is terrible cannot see the controls. Overall lighting around hotel and in the rooms is not good for reading, especially if you have eyesight problems. Made the stay hard work.
Stayed 1 night in Nov 2023
Response from Reception on 20 Nov 2023
Hi Andrea, Thank you for taking the time to write this review. We are sorry to hear you did not like the lighting in the hotel! We will pass your feedback onto the relevant departments. Love Mal x

10/10 Excellent

Andy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in Liverpool
First time visiting Liverpool and we were very happy we chose this hotel for our 2 nights in the city. All staff were very friendly. Breakfast was delicious and the rooms clean and comfortable. Only 12 mins from the centre. Would definitely stay again should we be in the area.
Stayed 2 nights in Nov 2023
Response from Love Mal x on 21 Nov 2023
Hello Andy,Thank you for taking the time to leave your feedback and score from your recent stay. We are so pleased that you enjoyed your stay and we hope to welcome you back in the future.