Bar (on property)

Reviews of Hilton Garden Inn London Heathrow Airport

4 out of 5
Hilton Garden Inn London Heathrow Airport
Eastern Perimeter Rd, Hatton Cross, Heathrow, Hounslow, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 809 out of 1385 reviews" "
Rating 8 - Good. 371 out of 1385 reviews" "
Rating 6 - Okay. 97 out of 1385 reviews" "
Rating 4 - Poor. 55 out of 1385 reviews" "
Rating 2 - Terrible. 53 out of 1385 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

MARIA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are awesome! Everyone was helpful. The food options were amazing.
Stayed 2 nights in Mar 2024
Response from HGI on 27 Mar 2024
Dear Maria,We're thrilled to hear that you had an awesome experience with our staff and enjoyed our amazing food options! Thank you for your kind words, and we hope to welcome you back again soon!Kind Regards,HGI Heathrow Team

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities
The staff is very friendly and the breakfast is good.
Stayed 1 night in Mar 2024
Response from HGI on 27 Mar 2024
Dear Guest,Thank you for your kind words! We're delighted to hear that you enjoyed our friendly staff and delicious breakfast during your stay. We hope to welcome you back soon!Kind Regards,HGI Heathrow Team

6/10 Okay

La Juana

Stayed 1 night in Mar 2024
Response from HGI on 27 Mar 2024
Dear La Juana,Thank you for telling us about your recent stay.It is much appreciated your review, we’re so glad to hear that you enjoyed your stay.Warmest regards,Front Office TeamHilton Garden Inn London Heathrow Airport

10/10 Excellent

Sujata

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from HGI on 25 Mar 2024
Dear Sujata,Thank you for telling us about your recent stay.It is much appreciated your review, we’re so glad to hear that you enjoyed your stay.Warmest regards,Front Office TeamHilton Garden Inn London Heathrow Airport

10/10 Excellent

Michaela

Liked: Cleanliness, staff & service, property conditions & facilities
Great for early flight from Heathrow
Stayed 1 night in Dec 2023
Response from HGI on 23 Mar 2024
Dear Michaela,Thank you for your positive feedback! We're glad to hear that our hotel was convenient for your early flight from Heathrow. We hope to welcome you back again soon for another comfortable stay. Safe travels!Kind Regards,HGI Heathrow Team

8/10 Good

Adwitiya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from HGI on 23 Mar 2024
Dear Adwitiya,Thank you for telling us about your recent stay.It is much appreciated your review, we’re so glad to hear that you enjoyed your stay.Warmest regards,Front Office TeamHilton Garden Inn London Heathrow Airport

10/10 Excellent

Ya

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfy, we needed the good rest before travels.TY
Response from Stecy on 21 Mar 2024
Dear Ya, Thank you for your review! We're thrilled you found our accommodations comfortable. Looking forward to welcoming you at the hotel again. Best Regards, Team HGI

10/10 Excellent

Thea

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This property isn't located in the most scenic of places, however, it is only a quick walk from the metro/bus station which makes getting into and around London very easy. The staff was very nice and helpful.
Stayed 2 nights in Feb 2024
Response from HGI on 18 Mar 2024
Dear Thea,Thank you for sharing your feedback! We're delighted to hear that you found our location convenient for accessing London's transportation network and that you appreciated the assistance from our staff. We hope to welcome you back again soon!Kind Regards,HGI Heathrow Team

10/10 Excellent

Julie

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from HGI on 16 Mar 2024
Dear Julie, thank you for choosing to stay with us. We hope to welcome you back in near future.

10/10 Excellent

Ling

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Be selected as honourable client to receive free breakfast and drinks! Thanks Hilton Garden Inn!
Stayed 1 night in Mar 2024
Response from HGI on 12 Mar 2024
Dear Ling,Thank you for your kind words and for choosing Hilton Garden Inn! We're delighted to hear that you enjoyed our complimentary breakfast and drinks as a Guest of the day. It was our pleasure to enhance your stay, and we look forward to welcoming you back for another memorable experience.Warm regards,HGI Heathrow Team

8/10 Good

Emilee

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it is close to the underground
Stayed 2 nights in Mar 2024
Response from HGI on 11 Mar 2024
Dear Emilee,Thank you for highlighting our convenient proximity to the underground. We're pleased to know you found our location convenient. We hope to welcome you back for another comfortable stay.Best regards,HGI Heathrow Team

4/10 Poor

Howard

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Very uncomfortable bed, cheap pillows and towels. Really feels dated…
Stayed 1 night in Mar 2024
Response from HGI on 11 Mar 2024
Dear Howard,Thank you for taking the time to share your feedback with us. We sincerely apologize for any discomfort you experienced during your stay. Your comments regarding the bed, pillows, and towels are valuable, and we will address these concerns promptly to enhance the overall guest experience.We appreciate your honesty and hope to have the opportunity to welcome you back, providing a more comfortable and enjoyable stay.Warm regards,HGI Heathrow Team

8/10 Good

Nur-Emel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, smooth check in and check out, breakfast was really good, and the room was clean. Room service ends at 9:30 and the bar stops serving food after 10:15pm so if you arrive late and hungry your options are limited to the little shop inside the hotel or Uber eats etc. I also found the housekeeping staff quite loud early in the morning and would be nice if they could be a bit more mindful of guests. However, otherwise a good stay and would come back.
Stayed 1 night in Mar 2024

10/10 Excellent

Jacqueline

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 1 night in Mar 2024
Response from HGI on 9 Mar 2024
Dear Jacqueline,Thank you for your positive feedback! We're delighted to hear that you found our hotel clean during your stay. Providing a comfortable and pristine environment for our guests is a top priority. We look forward to welcoming you back for another enjoyable experience in the future.Best regards,HGI Heathrow Team

4/10 Poor

Kent, Dayton

Stayed 1 night in Feb 2024
Response from HGI on 28 Mar 2024
Dear Kent,Thank you for leaving your feedback, we strive incredibly hard here to make every customer experience enjoyable and we’re really sorry we’ve not been able to meet your expectations this time.As you can hopefully see from our other reviews, your situation is the exception and far from our usual high standards. This makes us all the more keen to make sure this gets resolved and doesn’t happen again.Warmest regards,Front Office TeamHilton Garden Inn London Heathrow Airport

2/10 Terrible

Gary

Stayed 1 night in Mar 2024
Response from HGI on 27 Mar 2024
Dear Gary,Thank you for leaving your feedback, we strive incredibly hard here to make every customer experience enjoyable and we’re really sorry we’ve not been able to meet your expectations this time.As you can hopefully see from our other reviews, your situation is the exception and far from our usual high standards. This makes us all the more keen to make sure this gets resolved and doesn’t happen again.Warmest regards,Front Office TeamHilton Garden Inn London Heathrow Airport

10/10 Excellent

Yaa Serwah, LONDON

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from HGI on 5 Mar 2024
Dear Yaa Serwah,Thank you so much for taking the time to share your positive feedback! We're delighted to hear that you enjoyed your stay with us. Our team works hard to create a memorable experience for our guests, and we're thrilled to know we succeeded with your visit. We look forward to welcoming you back in the future.Best regards,HGI Heathrow Team

8/10 Good

Al

Stayed 1 night in Mar 2024
Response from HGI on 24 Mar 2024
Dear Al,Thank you for telling us about your recent stay.It is much appreciated your review, we’re so glad to hear that you enjoyed your stay.Warmest regards,Front Office TeamHilton Garden Inn London Heathrow Airport

10/10 Excellent

Kenneth J.

Liked: Cleanliness, staff & service, property conditions & facilities
Very close to airport at Hatton Cross.
Stayed 1 night in Mar 2024
Response from HGI on 4 Mar 2024
Dear Kenneth,Thank you for taking the time to share your feedback! We're delighted to hear that you found our hotel to be conveniently close to Hatton Cross airport. We strive to provide a comfortable and convenient experience for our guests, and it's wonderful to know we met your expectations. We look forward to welcoming you back on your future travels.Best regards,HGI Heathrow Team

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good transport links close to Hatton Cross bus/train station, stayed here many times always a good stay clean and modern staff are nice.
Stayed 1 night in Feb 2024
Response from HGI on 28 Feb 2024
Dear Richard,Thank you for taking the time to share your positive feedback! We're delighted to hear that our convenient location near Hatton Cross bus/train station, along with our clean and modern facilities, made for another enjoyable stay. Our staff appreciates your kind words, and we look forward to welcoming you back on your next visit.Best regards,HGI Heathrow Team

6/10 Okay

Darline

Liked: Cleanliness, staff & service, property conditions & facilities
Just that the rooms are pretty small, no room to move around.
Stayed 1 night in Feb 2024
Response from HGI on 26 Feb 2024
Dear Darline,Thank you for sharing your experience with us. We sincerely apologize for any inconvenience caused by the size of our rooms. Your feedback is invaluable, and we'll use it to make improvements to ensure a more comfortable stay for our guests. If your travels bring you back to our hotel, we would love the opportunity to provide you with a more enjoyable experience.Best regards,HGI Heathrow Team

10/10 Excellent

Roxanna, Compton

Liked: Cleanliness, staff & service, property conditions & facilities
It’s a six minute drive from Heathrow airport so it’s very convenient
Stayed 1 night in Feb 2024
Response from STECY on 21 Feb 2024
Dear Roxanna, Thank you for taking the time to share your experience. We're thrilled to hear that our hotel's convenient six-minute drive from Heathrow Airport contributed to your overall satisfaction. Your feedback is appreciated, and we look forward to welcoming you back for another seamless stay.Best regards,Team HGI

8/10 Good

Janine

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good for what we needed which was a layover before an early flight. If taking a taxi make sure you have the correct address to hand. Airport shuttle is easier to use with ticket machine at the entrance to the hotel lobby.
Stayed 1 night in Feb 2024
Response from HGI on 20 Feb 2024
Dear Janine,Thank you for your feedback! We're delighted to hear that our hotel met your needs for a layover before your early flight. We appreciate the tip about having the correct address on hand for taxi rides and are glad you found the airport shuttle convenient with the ticket machine in the lobby. We look forward to welcoming you again for future stays.Best regards,HGI Heathrow Team

10/10 Excellent

SARAH

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location and very close to underground station, clean rooms, breakfast quality and options are very nice. friendly staff.
Stayed 2 nights in Feb 2024
Response from HGI on 19 Feb 2024
Dear Sarah,Thank you for sharing your positive experience with us! We're thrilled to hear that you enjoyed our hotel's convenient location, clean rooms, and the quality of our breakfast options. Our staff is dedicated to providing a friendly and welcoming environment. We appreciate your kind words and look forward to hosting you again in the future.Best regards,HGI Heathrow Team

10/10 Excellent

julia

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable - room was warm, dark and quiet.
Stayed 1 night in Feb 2024
Response from HGI on 19 Feb 2024
Dear Julia,Thank you for taking the time to share your feedback. We're delighted to hear that you found your stay very comfortable and enjoyed the warm, dark, and quiet ambiance of your room. It was a pleasure having you as our guest, and we hope to welcome you back soon.Best regards,HGI Heathrow Team

10/10 Excellent

Emma

Stayed 1 night in Feb 2024
Response from Stecy on 20 Mar 2024
Dear Emma, Thank you very much for your glowing 5/5 review! We are thrilled to hear that you thoroughly enjoyed your stay with us. Your satisfaction is our top priority, and we look forward to welcoming you back for another exceptional experience in the future.Best Regards, Team HGI

6/10 Okay

Sujata

Travelled with partner
Liked: Cleanliness
The day we went there was rugby in Twickenham so the car park was jam packed so we were unable to park in the hotel car park in the day. We managed to get a space in the evening but the following morning when we checked out the staff were kind enough to waive the overnight parking cost which we were grateful for.
Stayed 1 night in Feb 2024
Response from HGI on 16 Feb 2024
Dear Sujata,Thank you for sharing your experience with us. We apologize for the inconvenience caused by the busy car park during the rugby event. We're pleased to hear that our staff was able to accommodate you in the evening and waived the overnight parking cost. Your understanding is greatly appreciated, and we look forward to welcoming you back for a smoother stay in the future.Best regards,HGI Heathrow Team

10/10 Excellent

Michael

Stayed 1 night in Feb 2024
Response from Stecy on 20 Mar 2024
Dear Michael, Thank you for your glowing 5/5 review! We're thrilled to hear you enjoyed your stay with us. We look forward to welcoming you back soon for another unforgettable experience.Best Regards, Front Desk Team

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Feb 2024
Response from Stecy Dourado on 12 Feb 2024
Dear Paul, Thank you so much for your fantastic 5/5 review! We're delighted to hear that your experience at our hotel exceeded expectations. It was our pleasure to provide you with exceptional service, and we look forward to welcoming you back for another memorable stay.Best Regards,Team HGI

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities
A great spot for someone driving to London with a tube station close by. The staff and food options were what you would expect from the Hilton. All first class.
Stayed 2 nights in Feb 2024
Response from Stecy on 9 Feb 2024
Dear Nick, Thank you for choosing our hotel and taking the time to share your experience. We're delighted to hear that our convenient location, with a nearby tube station, suited your travel needs. It's fantastic to know that our staff and food options lived up to the high standards you expect from Hilton. We appreciate your kind words and look forward to welcoming you back on your next visit to London.Best regards,Team HGI

10/10 Excellent

Christopher, Bexley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Stecy on 9 Feb 2024
Dear Christopher, Thank you for your glowing 5/5 review! We're delighted to hear that you had an exceptional experience during your stay. It's our pleasure to provide top-notch service, and we look forward to hosting you again in the future.Best regards,Team HGI

8/10 Good

Travis

It was good
Stayed 1 night in Dec 2023
Response from Stecy on 7 Feb 2024
Dear Travis, Thank you for your 4/5 rating! We're thrilled to hear you enjoyed your stay. If there's anything specific you loved or suggestions for improvement, feel free to share. We look forward to welcoming you back soon.Best,Team HGI

10/10 Excellent

Abigail

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy access from airport to hotel and back
Stayed 1 night in Feb 2024
Response from Stecy on 7 Feb 2024
Dear Abigail, Thank you for your fantastic 5/5 rating! We're delighted to hear you had a wonderful experience. Your satisfaction is our priority, and we can't wait to welcome you back for another exceptional stay.Best,Team HGI

10/10 Excellent

Charles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant hotel. The staff are really friendly and helpful. Especially the restaurant and bar staff. Hotel is very clean and quiet considering its right next to the airport. Thank you
Response from Stecy on 2 Feb 2024
Dear Charles, Thank you for your kind words and positive feedback! We're thrilled to hear that you enjoyed your stay at our hotel and found our staff, particularly in the restaurant and bar, to be friendly and helpful. It's wonderful to know that you appreciated the cleanliness and quiet atmosphere despite our proximity to the airport. We appreciate your compliments and look forward to welcoming you back on your future travels.Best regards,Team HGI

10/10 Excellent

Shaun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just didn’t have any restaurants other than the hotel one
Stayed 1 night in Jan 2024
Response from Stecy on 26 Jan 2024
Dear Shaun, Thank you for sharing your feedback. We appreciate your observation about the restaurant options, and we'll certainly consider ways to enhance dining choices in the future. We hope despite this, you enjoyed your stay and we look forward to the opportunity to host you again.Best regards,Team HGI

8/10 Good

Keri

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy and reasonable parking. Restaurant adequate. Beds were hard and poorly made up with sheets not tucked in properly as if made in haste.
Stayed 1 night in Jan 2024
Response from Stecy on 26 Jan 2024
Dear Keri, Thank you for taking the time to provide your feedback. We're pleased to hear that you found our parking convenient and the restaurant adequate. We apologize for any discomfort with the beds and the oversight in bed-making. Your comments are valuable, and we'll address these areas to improve our service. We hope to have the chance to welcome you back for a more comfortable stay.Best regards,Team HGI

8/10 Good

Jason

Stayed 1 night in Jan 2024
Response from Stecy on 7 Feb 2024
Dear Jason, Thank you for your 4/5 rating! We're thrilled to hear you enjoyed your stay. If there's anything specific you loved or suggestions for improvement, feel free to share. We look forward to welcoming you back soon.Best,Team HGI

10/10 Excellent

Faiqa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Stecy on 17 Jan 2024
Dear Faiqa, Thank you for your glowing 5/5 review! We are delighted to hear that you enjoyed your stay at our hotel. Your positive feedback is truly appreciated, and we look forward to welcoming you back for another exceptional experience.Best regards,Team HGI

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Stecy on 14 Jan 2024
Dear Stephen, Thank you for your positive feedback and for choosing our hotel! We're pleased to hear that you had an enjoyable experience. If there's anything specific you think we can improve to earn that extra star, please feel free to share. We hope to welcome you back soon!Best regards,Team HGI

10/10 Excellent

Nadia

Business traveller, Travelled with partner
Stayed 1 night in Jan 2024
Response from stecy on 12 Jan 2024
Dear Nadia, Thank you for your fantastic 5/5 review! We're thrilled to hear that you had a wonderful experience during your stay. We appreciate your positive feedback and look forward to hosting you again for another exceptional visit.Best regards,Team HGI

10/10 Excellent

Roger

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Team HGI on 8 Jan 2024
Hello RogerThank you for choosing to stay with us at The Hilton Garden Inn London Heathrow Airport, TW62SQ.We are glad that you have had a pleasant stay and we are looking forward to welcome your for your next stay with us in the near future.Regards

6/10 Okay

Nancy

Travelled with partner
Liked: Cleanliness, staff & service
Shuttle Bus from airport costs 6.9 Pnds each passenger. We were not told by staff that on Sunday the bus did not run every 30 minutes (Instead every 60 min). We thus had to take a private car and pay 27 pnds! Also food in hotel bar was overpriced and disappointing. Curry not spicy and hazelnut dessert tasted premade vs in house. That being said, the main restaurant we were told was being remodeled.
Stayed 1 night in Jan 2024
Response from stecy on 12 Jan 2024
Dear Nancy, Thank you for sharing your experience with us. We apologize for any inconvenience regarding the shuttle schedule and the unexpected costs. Your feedback is essential, and we'll address this to improve communication. We also appreciate your comments about the food, and we'll work on enhancing the dining experience. Please be assured we are actively working on the main restaurant remodeling. We value your insights and hope to have the opportunity to better serve you in the future.Best regards,Team HGI

10/10 Excellent

Sylvester

Excellent all over
Stayed 1 night in Jan 2024
Response from Team HGI on 8 Jan 2024
Hello SylvesterThank you for choosing to stay with us at The Hilton Garden Inn London Heathrow Airport, TW62SQ.We are glad that you have had a pleasant stay and we are looking forward to welcome your for your next stay with us in the near future.Regards

10/10 Excellent

Leidy, Roswell

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Team HGI on 8 Jan 2024
Hello LeidyThank you for choosing to stay with us at The Hilton Garden Inn London Heathrow Airport, TW62SQ.We are glad that you have had a pleasant stay and we are looking forward to welcome your for your next stay with us in the near future.Regards

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Team HGI on 8 Jan 2024
Hello StuartThank you for choosing to stay with us at The Hilton Garden Inn London Heathrow Airport, TW62SQ.We are glad that you have had a pleasant stay and we are looking forward to welcome your for your next stay with us in the near future.Regards

10/10 Excellent

SARAH

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, convenient location, friendly staff, clean environment. Overall excellent experience. must recommend to others.
Stayed 1 night in Dec 2023
Response from Team HGI on 6 Jan 2024
Hello SarahThank you for choosing to stay with us at The Hilton Garden Inn London Heathrow Airport TW62SQwe are delighted that you have enjoyed a lovely stay with us.Here's looking forward to welcome you back for yet another amazing stay experience!RegardsTeam HGI

10/10 Excellent

Roberto, Guaynabo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great property
Stayed 3 nights in Dec 2023
Response from Team HGI on 6 Jan 2024
Hello RobertoThank you for choosing your stay with us at Hilton Garden Inn London Heathrow Airport, TW62SQ.we are delighted that you have had a pleasant stay with us.Here's looking froward to welcome you back for yet another amazing stay with us in the near futureRegards

10/10 Excellent

Amit, Thornhill

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Response from Team HGI on 6 Jan 2024
Hello AmitThank you for choosing your stay with us at Hilton Garden Inn London Heathrow Airport, TW62SQ.we are delighted that you have had a pleasant stay with us.Here's looking froward to welcome you back for yet another amazing stay with us in the near futureRegards

10/10 Excellent

Fred

Liked: Cleanliness, staff & service, property conditions & facilities
I stay at this hotel quite a lot and they are always happy to see me back and make me feel very welcome
Stayed 2 nights in Dec 2023
Response from Team HGI on 6 Jan 2024
Hello FredThank you for choosing your stay with us at The Hilton Garden Inn London Heathrow Airport, TW62SQ.we are delighted that you have had a pleasant stay with us,Here's looking forward for yet another amazing stay experience with us in the near future.Regards

10/10 Excellent

Areli

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The tube was nearby, walking distance which was very convenient. However, I think it is a little bit far from the airport itself
Stayed 1 night in Dec 2023
Response from Team HGI on 6 Jan 2024
Hello AreliThank you for choosing your stay with us at Hilton Garden Inn London Heathrow Airport, TW62SQ.we are delighted that you have had a pleasant stay with us.Here's looking froward to welcome you back for yet another amazing stay with us in the near futureRegards