Terrace/patio
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Reviews of Thunderbird Hotel

2.5 out of 5
Thunderbird Hotel
1215 Las Vegas Boulevard South, Las Vegas, NV

Reviews

6.8
Rating 10 - Excellent. 278 out of 1001 reviews" "
Rating 8 - Good. 238 out of 1001 reviews" "
Rating 6 - Okay. 184 out of 1001 reviews" "
Rating 4 - Poor. 113 out of 1001 reviews" "
Rating 2 - Terrible. 188 out of 1001 reviews" "

7.4/10

Cleanliness

7.2/10

Staff & service

6.4/10

Amenities

6.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

6/10 Okay

Mark

Travelled with family, Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
Liked how the room was.
Stayed 2 nights in Apr 2024
Response from Guest Relations on 16 Apr 2024
Thank you for your feedback, we're glad to hear you enjoyed your room during your stay with us. We hope to see you again soon!

2/10 Terrible

Thomas

Sketchy area felt unsafe. Decided to go to another hotel.
Stayed 1 night in Apr 2024
Response from Guest Relations on 16 Apr 2024
Thank you for your feedback, we see that you received a full refund for your cancellation should you have any question or issues with it we ask that you contact your travel agent for more assistance. We apologize that the surrounding businesses were not to your liking.

10/10 Excellent

Abel Huanetl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good thanks
Stayed 1 night in Apr 2024
Response from Guest Relations on 16 Apr 2024
Thank you for your feedback we're glad to hear you enjoyed your stay with us and we hope to see you again soon!

2/10 Terrible

Harold

Liked: Cleanliness
You need security on premise at all times! Multiple people were so loud. I just left the hotel at 1:30am because I couldn’t sleep. It’s a shame too. Because I thought the room looked great with the new flooring and beds. You’re shooting yourself in the foot when you invest in upgraded rooms and you don’t keep the troublemakers in check.
Stayed 1 night in Mar 2024
Response from Guest Relations on 1 Apr 2024
Thank you for your feedback, Security is present at all times 24 hours. Please note that you must contact the front desk so that we may send security to handle any issues as they patrol the property. This includes any noise complaints or trouble makers. We apologize that this was not to your liking and apologize for any experience that you may have experienced.

10/10 Excellent

Edwin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome customer service.
Response from Guest Relations on 28 Mar 2024
Thank you for your review! We're glad you enjoyed your stay with us and we hope to see you again soon!

6/10 Okay

Michell

Travelled with group
Liked: Cleanliness, staff & service
Not all rooms are renters renovated and we ended up in an older room where the carpet was really dirty. I would suggest not selling the stay as if all rooms are how they are n the pictures.
Stayed 2 nights in Mar 2024
Response from Guest Relations on 26 Mar 2024
Thank you for our review, we would like to know more about your experience. Please feel free to contact the property in regards to your experience so that we may investigate. We apologize for any inconvenience that may have occurred.

10/10 Excellent

Zhiyuan

Stayed 1 night in Mar 2024
Response from Guest Relations on 16 Apr 2024
Thank you for your feedback, We're glad to hear you enjoyed your stay with us! We hope to see you again soon!

10/10 Excellent

Derrick

Stayed 1 night in Mar 2024
Response from Guest Relations on 9 Apr 2024
Thank you for your feedback! We're glad you enjoyed your stay with us and we hope to see you again soon!

2/10 Terrible

Julisa

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Guest Relations on 26 Mar 2024
Thank you for your review.

8/10 Good

Annette

Stayed 2 nights in Feb 2024
Response from Guest Relations on 26 Mar 2024
Thank you for your feedback, we're glad you enjoyed your stay with us and we hope to see you again soon!

8/10 Good

Belle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Relations on 26 Mar 2024
Thank you for your feedback, we're glad you enjoyed your stay with us and we hope to see you again soon!

8/10 Good

Emee Grace

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our 2nd time to stay here! I like that there’s plenty of parking and it’s free, the check in was smooth and easy because the staff were well trained, friendly and accommodating. The room was clean too so we keep on coming back with them. I just hope they’ll have a mini fridge and a microwave in the room.
Stayed 1 night in Mar 2024
Response from Guest Relations on 12 Mar 2024
Thank you for your feedback! We're glad you enjoyed your stay with us! We appreciate your insight as we take all in account to how we may better service our guests in the future. We look forward to seeing you again soon!

4/10 Poor

Carrie

Travelled with partner
Disliked: Property conditions & facilities
The door had a 1/2 inch gap when fully closed and rattled all night long with the wind. There were teen’s screaming down the halls all night long. The walls were so thin we could hear every conversation from the room next to us word for word and the lobby is incredibly hard to find. The room was cleaner than I expected and they have renovated the rooms so they look nicer than the outside. But our bed creaked so much I thought it was going to break. The mattress is hard as a rock and the pillows kind of suck. I did not use the pool but it looked clean.
Stayed 2 nights in Mar 2024
Response from Guest Relations on 4 Mar 2024
Thank you for your feedback, we apologize for the noise! Should the noise from other guests be too much please feel free to contact the front desk so that we may send security to issue a noise warning. We will be sure to take your feedback in order to make your next stay better. We apologize for any inconvenience you may have experienced.

8/10 Good

Yulissa

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from Guest Relations on 26 Feb 2024
Thank you for your feedback! We're glad you enjoyed your stay with us and we hope to see you again soon!

2/10 Terrible

Themis

Disliked: Cleanliness, staff & service
Stayed 4 nights in Feb 2024
Response from Guest Relations on 26 Feb 2024
Thank you for your feedback, we see that your reservation was a no-show. In order to receive any sort of refund we ask that you contact your travel agent in regards to your booking as the property did not collect any funds from you.

8/10 Good

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Guest Relations on 20 Feb 2024
Thank you for your review, we're glad you enjoyed your stay with us and we hope to see you again soon.

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is surprisingly updated and clean.
Stayed 2 nights in Feb 2024
Response from Guest Relations on 16 Feb 2024
Thank you for your review! We're glad you enjoyed your stay with us and we hope to see you again soon!

8/10 Good

Felipe

Travelled with family
Liked: Amenities
Sunnyd for $19.00 dollars
Stayed 1 night in Feb 2024
Response from Guest Relations on 16 Feb 2024
Thank you for your review, As part of our amenities you will receive a parking pass for your vehicle, 15% off coupons for nearby restaurants, Password to our Wifi, a breakfast refresher and in your room you will get complimentary water bottles. You can also make free nationwide calls and are able to print your itinerary at the front desk, let’s not forget the access to the pool which is open from 9am to 7pm. We apologize that this was not to your liking, amenities are disclosed prior to booking.

8/10 Good

Andrew

Liked: Cleanliness, staff & service
Stayed 3 nights in Jan 2024
Response from Guest Relations on 12 Feb 2024
Thank you for your review! we're glad you enjoyed your stay with us and we hope to see you again soon!

2/10 Terrible

Laterra, Houston

Travelled with family and small children, Travelled with pets, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I just wasn’t pleased with our service
Stayed 3 nights in Jan 2024
Response from Guest Relations on 24 Jan 2024
Thank you for your review, we're sorry to hear that as stated prior should any delays occur and you require us to hold your reservation please contact your travel agent or the hotel directly so that we may hold your reservation until your arrival.

10/10 Excellent

Britney

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was very nice, love that there’s no carpet!
Stayed 1 night in Jan 2024
Response from Guest Relations on 24 Jan 2024
Thank you for your review, we're glad you enjoyed your stay with us and we are happy to hear that you enjoyed your room.

10/10 Excellent

Raul, Antioch

Stayed 1 night in Jan 2024
Response from Guest Relations on 24 Jan 2024
Thank you for your review, we're glad you enjoyed your stay with us and we hope to see you again soon!

10/10 Excellent

Lamar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Relations on 16 Jan 2024
Thank you for your review.

10/10 Excellent

Javier, Santa Ana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Relations on 16 Jan 2024
Thank you for your review! We're glad you enjoyed your stay with us and we hope to see you again soon!

6/10 Okay

Verified traveller

Stayed 1 night in Jan 2024
Response from Guest Relations on 16 Jan 2024
Thank you for your review, we would like to know more about your stay, please feel free to contact us with your experience so that we may amend your stay.

4/10 Poor

Lina

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Guest Relations on 8 Jan 2024
Thank you for your review.

4/10 Poor

keith

Disliked: Staff & service
Stayed 2 nights in Dec 2023
Response from Guest Relations on 8 Jan 2024
Thank you for your review.

10/10 Excellent

Adolph

Stayed 2 nights in Dec 2023
Response from Guest Relations on 8 Jan 2024
Thank you for your review, we're glad you enjoyed your with us and we hope to see you again soon!

2/10 Terrible

Precious

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No posting
Stayed 1 night in Dec 2023
Response from Guest Relations on 8 Jan 2024
Thank you for your review.

10/10 Excellent

April, Brook park

Travelled with partner
Liked: Amenities, property conditions & facilities
Rooms are new and modern! Very clean . I would recommend and definitely stay here again
Stayed 1 night in Dec 2023
Response from Guest Relations on 12 Feb 2024
Thank you for your review! We're glad you enjoyed your stay with us and we hope to see you again soon!

8/10 Good

Priscilla

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great and helpful.
Stayed 1 night in Sep 2023
Response from Guest Relations on 8 Jan 2024
Thank you for your review, we're glad you enjoyed your stay with us and we hope to see you again soon!

6/10 Okay

Kerry

Stayed 2 nights in Dec 2023
Response from Guest Relations on 19 Dec 2023
Thank you for your review.

2/10 Terrible

michael

Disliked: Staff & service, property conditions & facilities, room comfort
Unsafe, pool closed by state, staff ignores you.
They charge resort fees when pool had been closed for weeks by the state of nevada with no opportunity for even a partialrefund. They ignore attempts to reach out to them. The lock was obviously broken down and hastily "repaired". The neighborhood has obviously addicted people roaming around, small homeless encampment behind the building across the street. I would not leave any valuables in that parking lot or in the rooms. The walgreens right down the street is closing because of mass shoplifting. After paying the resort fees and hidden fees you can get a better on strip hotel for close to the price and be safe. I would not bring a family here or stay if I was a female, it's not safe.
Stayed 3 nights in Oct 2023
Response from Guest Relations on 19 Dec 2023
Thank you for your review, unfortunately as stated to you prior we can not police people that are not on our property or areas that are not part of our property. We apologize that the pool was closed during your stay. As part of our amenities you will receive a parking pass for your vehicle, 15 % off coupons for nearby restaurants, password to our wifi, and in your room you will get complimentary water bottles. You can also make free nationwide calls and print your itinerary at the front desk. We apologize for any inconvenience. Thank you for review.

6/10 Okay

kyle

Travelled with family
Liked: Cleanliness
Staff was kind , Lots of noise all night upstairs Than lots of noise out front of room very early in the morning, always wondered what construction company works those kind of hours
Stayed 1 night in Dec 2023
Response from Guest Relations on 19 Dec 2023
Thank you for your review, if you are having any issues with noise please feel free to contact the front desk so that we may contact the offending room and send security to issue a noise warning. Thank you again for your review.

6/10 Okay

Stephan

Travelled with partner
Disliked: Cleanliness
I come her often for the price, location and convenience of the two. The floors are very dirty like they never sweep or mop. The beds are old and often very worn and bumpy. This is a constant when staying here. Some rooms are more upgraded than others but makes not difference on cleanliness.
Stayed 1 night in Dec 2023
Response from Guest Relations on 19 Dec 2023
Thank you for your review. We appreciate your insight as we take all in account to how we may better service our guests in the future. We apologize any inconvenience

8/10 Good

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities
Customer service at the FD was exceptional by the gentleman forgot his name housekeeping services daily during my stay, parking right outside my room. i just wish they had microwave and fridge in the room but overall good hotel
Stayed 3 nights in Dec 2023
Response from Guest Relations on 19 Dec 2023
Thank you for your review, we're glad you enjoyed your stay and enjoyed Art's customer service! We hope to see you again soon!

2/10 Terrible

lijun

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Guest Relations on 19 Dec 2023
Thank you for your review.

10/10 Excellent

Normao99 o

Stayed 3 nights in Dec 2023
Response from Guest Relations on 19 Dec 2023
Thank you for your review, we're glad we enjoyed your stay and we hope to see you again soon!

6/10 Okay

Lars

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Guest Relations on 19 Dec 2023
Thank you for your review.

8/10 Good

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, room comfort
loved the bed
it was nice we had to change rooms due to a plumbing
Stayed 3 nights in Dec 2023
Response from Guest Relations on 5 Dec 2023
Thank you for your review, we apologize for any inconvenience but are glad you enjoyed the bed in your new room. Thank you again for your review!

4/10 Poor

Toy

Liked: Staff & service
My reservation was wrong so that mean I payed more my heater did not work
Stayed 1 night in Nov 2023
Response from Guest Relations on 5 Dec 2023
Thank you for your review, please note that amenities and deposit are collected upon arrival at the property this is disclosed prior to booking. We do apologize for any inconvenience you experienced with your room please feel free to contact the property in regards to your issues so that we may amend your stay.

4/10 Poor

Jennifer

Liked: Staff & service
I was double charged, once by Expedia and also by the hotel. Requested a call back from the manager at the hotel because she was unavailable at the time I was checking out, to this date never received a call.
Stayed 1 night in Oct 2023
Response from Guest Relations on 30 Nov 2023
Thank you for your review, please note your reservation was due to be paid at the hotel, please contact Expedia in regards to any charges received from them. Contact numbers are available on your reservations confirmation.Thanks again for your review.

10/10 Excellent

Krystal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome stay!
Response from Guest Relations on 30 Nov 2023
Thank you for your review! We're glad you enjoyed your stay with and hope to see you again soon!

6/10 Okay

Grant, Kelowna

Liked: Staff & service
The price is right and the property is Ok. A short walk to “Main Street” which has wonderful shops and restaurants.
Stayed 1 night in Nov 2023
Response from Guest Relations on 30 Nov 2023
Thank you for your review! We're glad you enjoyed your stay with us and we hope to see you again soon!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Guest Relations on 21 Nov 2023
Thank you for your review! We're glad you enjoyed your stay with us and we hope to see you again soon!

4/10 Poor

Jenny

Travelled with group
Liked: Cleanliness
Great price the area it’s in has been cleaned up a lot in recent years. I didn’t feel to un safe. I probably wouldn’t have gone walking around at night by myself but i felt fine! My only real complaint is that there is a club inside the motel that vibrates through the rooms lol it really was SO loud. The club closed at 5 am. Luckily by around 2 the music wasn’t as loud. The room was cute though no fridge or microwave. The bed definitely could be up grated but for the price it’s a good place to crash if you’re not bothered by sound.
Response from TB Guest Relations on 15 Nov 2023
Thank You Jenny for the review.

8/10 Good

Sandra

Liked: Cleanliness, staff & service
The front desk was very friendly and helpful. As for the other staff very rude, I asked one of the maid if there was a laundry facility around. Her reply was rude and unhelpful.
Response from TB Guest Relations on 15 Nov 2023
Thank you for the review. Im sorry someone was rude to you.

6/10 Okay

Milad

Liked: Staff & service
Stayed 2 nights in Nov 2023
Response from TB Guest Relations on 15 Nov 2023
Thank you for the review.

2/10 Terrible

Sumir

Travelled with family, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
We spilled something on floor and tries to clean with towel and towel came out black. Room was supposed to he 2 queen beds, but they were actually Doubles. Beds we broken and put together with 2 by 4s nailed to bed's legs.
Stayed 3 nights in Nov 2023
Response from TB Guest Relations on 15 Nov 2023
Please let us know what room # this was.

4/10 Poor

Katie

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023
Response from TB Guest Relations on 15 Nov 2023
Thank you for the review