5 bars/lounges, 2 poolside bars
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Reviews of Palms Casino Resort

4.5 out of 5
Palms Casino Resort
4321 W Flamingo Rd, Las Vegas, NV

Reviews

8.2

Very good

Rating 10 - Excellent. 1424 out of 2677 reviews" "
Rating 8 - Good. 611 out of 2677 reviews" "
Rating 6 - Okay. 297 out of 2677 reviews" "
Rating 4 - Poor. 175 out of 2677 reviews" "
Rating 2 - Terrible. 170 out of 2677 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Colette

Travelled with family
Liked: Cleanliness, staff & service, amenities
The room we had, which was a double Queen in the Ivory tower, needed some attention. The curtains were torn, the bathroom faucet had hard water buildup, the office chair was peeling, the pillow case had a hole in it. We expected better from this resort.
Stayed 1 night in Apr 2024

6/10 Okay

Anne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Used cooler in the room for a few personal items. I was charged for using it. There was no note on door stating that a fridge could be rented and moving items from cooler would be a charge. There was $44.22 a night resort fee. That was never mentioned when i checked in or made the reservation. Waited for ever to get a waitress in the casino.
Stayed 4 nights in Apr 2024

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was quiet hot when we entered as the AC was off, and we were never able to get it to cool down a comfortable temperature. Room itself was nice and clean, the bed was just ok, I have slept in much more comfortable beds in hotels/casinos. One nitpick, the toilet paper was razor thing and felt like sandpaper, worst TP in a room in a long while.
Stayed 1 night in Apr 2024
Response from Palms Guest Experience on 23 Apr 2024
Hello David, thank you for providing your feedback. We will take notes and share them with the appropriate departments to remedy these issues for future guests.

10/10 Excellent

justin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s nice that it’s off the strip easy access in and out quiet less hectic
Stayed 1 night in Apr 2024

6/10 Okay

Michael, Peoria

Liked: Cleanliness
Stayed 2 nights in Apr 2024
Response from SM on 23 Apr 2024
Thank you for the feed back

4/10 Poor

Saraya

Travelled with family, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It was an okay property. Was here for a wedding at the property so chose the location due convenience to that however I would never stay here again and I’ve been coming to Vegas for 15 years. Rooms need renovations and upon arrival the first room I checked into was dirty with stains (I have photos to prove) - moved me to another room more stains however less than the other. Overall gross however the fantasy suites are way better - don’t book their regular rooms ever if you choose to stay here. Huge difference in comparison. Wish I knew that prior to booking because their regular rooms are heinous. Overall won’t ever stay here again but the staff is really nice and wonderful. The only win of the property. Employees in Vegas are amazing. But take your money elsewhere so many better options.
Stayed 3 nights in Apr 2024
Response from SM on 23 Apr 2024
Thank you for the feed back

6/10 Okay

amy

Liked: Cleanliness, staff & service
Reasonable off strip option in a good location. Good water pressure in the shower, but the hotel shampoo/conditioner is trash. Mattress slid off the bed frame every time I got on or off the bed, can’t set the actual temperature in the room (at least in the ivory tower). Great blackout curtains
Stayed 2 nights in Apr 2024
Response from Renee on 22 Apr 2024
Hello Amy, thank you for your feedback, we appreciate it as it helps us to better understand our guests experience and how to improve. We have forwarded your comments to our management team for review. We do hope that you try us again in the future.Guest Experience Team

6/10 Okay

SAKSHI

Liked: Cleanliness, staff & service
Stayed 3 nights in Apr 2024
Response from SM on 23 Apr 2024
Thank you for the feed back

10/10 Excellent

Jacqueline, Santa Clarita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the steak house.
Stayed 1 night in Apr 2024
Response from SM on 22 Apr 2024
Thank you for the feed back

8/10 Good

Monnica

Liked: Cleanliness, staff & service, property conditions & facilities
Good visit
Stayed 3 nights in Apr 2024
Response from SM on 22 Apr 2024
Thank you for the feed back

10/10 Excellent

Hana

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great amenities and wonderful customer service! Spa, restaurant options, movie theater, pool, bar with a fabulous view!
Stayed 2 nights in Apr 2024
Response from Renee on 21 Apr 2024
Thank you for choosing Palms Casino Resort! We look forward to your next stay. Most Sincerely,Guest Experience Team

10/10 Excellent

Du

Liked: Cleanliness, staff & service, property conditions & facilities
Good service
Stayed 1 night in Apr 2024
Response from SM on 23 Apr 2024
Thank you for the feed back

6/10 Okay

HONG

Travelled with partner
Linen is dirty and facial wash tub is clog.
Stayed 1 night in Apr 2024
Response from SM on 21 Apr 2024
Thank you for your feed back

10/10 Excellent

Sumit

Liked: Cleanliness, staff & service, property conditions & facilities
Nice casino and restaurant options
Stayed 3 nights in Apr 2024
Response from Renee on 21 Apr 2024
Thank you for choosing Palms Casino Resort! We look forward to your next stay. Most Sincerely,Guest Experience Team

8/10 Good

Sadeek

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 3 nights in Jan 2024
Response from SM on 20 Apr 2024
Thank you for the feed back

10/10 Excellent

Christina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Went to vegas for my daughters 7th bday. Checked in and they upgraded us to a penthouse. What a great first experience for my family.
Stayed 1 night in Apr 2024
Response from SM on 20 Apr 2024
Thank you for the feed back

10/10 Excellent

christina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very safe and friendly atmosphere
Stayed 4 nights in Apr 2024
Response from Renee on 19 Apr 2024
Hello Christina, We are so happy to hear you enjoyed your stay with us and experienced a safe and comfortable stay. We hope to welcome you back.

4/10 Poor

Raylene

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The overall cleanliness and odor of the restroom should have been in better conditions. The shower pressure was very weak. Those would be my main concerns.
Stayed 2 nights in Apr 2024
Response from SM on 19 Apr 2024
Thank you for the feed back

8/10 Good

Deborah

Liked: Property conditions & facilities
Stayed 2 nights in Apr 2024
Response from SM on 19 Apr 2024
Thank you for the feed back

6/10 Okay

candice l, Palestine

Disliked: Cleanliness, property conditions & facilities
So many things where broken in my room. Had Maintenance cone in fix the ac and mini bar and other things. And then they tried to charge me for everything in the mini fridge i was like heck no the guy came to fix it never took a thing out of it. They charge a resort fee of 40$ a night after you check in.
Stayed 6 nights in Apr 2024
Response from Palms Guest Experience on 18 Apr 2024
Thank you for providing your feedback, we are sorry to hear that you encountered some issues with your room. We will pass this feedback along to our Hotel team for review.

10/10 Excellent

Issac

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Palms Guest Experience on 18 Apr 2024
Thank you for providing your rating, we appreciate your patronage.

6/10 Okay

Thomas Dean

Travelled with family
Liked: Cleanliness, staff & service
A little off the beaten path. Limited things for entertainment.
Stayed 3 nights in Apr 2024
Response from Palms Guest Experience on 18 Apr 2024
Thank you for providing your feedback, we appreciate your patronage and insights.

8/10 Good

L Matthew

Stayed 1 night in Apr 2024
Response from Palms Guest Experience on 18 Apr 2024
Thank you for providing your rating, we appreciate your patronage.

8/10 Good

Alexa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great, quick check in
Stayed 2 nights in Apr 2024
Response from Palms Guest Experience on 17 Apr 2024
Hello Alexa, thank you for choosing Palms Casino Resort. We welcome you back!

2/10 Terrible

Lourdes

Disliked: Cleanliness, staff & service, property conditions & facilities
The staff is unprofessional and rude! I was given a double bed room when I had requested 1 king at booking and was not offered an upgrade or allowed to cancel for a refund. The room looks old, outdated and no views whatsoever, they claimed they are sold out on a Monday night …ridiculous! I called other hotels and they all have vacancies and much closer to the strip, this place is a scam! Do not recommend.
Stayed 1 night in Apr 2024
Response from SM on 16 Apr 2024
Thank you for the feed back

10/10 Excellent

Tamekia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love it here
Stayed 2 nights in Apr 2024
Response from SM on 16 Apr 2024
Thank you for the feed back

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Renee on 17 Apr 2024
Thank you for rating your stay! We hope to welcome you back soon! Most Sincerely, Guest Experience Team

4/10 Poor

Caitlin

Travelled with partner
Liked: Cleanliness, staff & service
Bathroom lighting was terrible. The toilet had a difficult time flushing at times. The cold side of the sink faucet was broken. The beds did not stay on the frame— they slid away from the wall all weekend. The staff was excellent though!
Stayed 5 nights in Apr 2024
Response from SM on 16 Apr 2024
Thank you for the feed back

8/10 Good

Brandi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Palms Guest Experience on 17 Apr 2024
Thank you Brandi for choosing Palms Casino Resort. We welcome you back!

8/10 Good

jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotels and rooms, yet overpriced.
Stayed 1 night in Apr 2024
Response from SM on 16 Apr 2024
Thank you for the feed back

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spacious room - we only stayed 1 night so it was good location (off the strip) we got a short cab ride to Chinatown for very lovely dinner at reasonable price.
Stayed 1 night in Apr 2024
Response from SM on 13 Apr 2024
Thank you for the feed back

8/10 Good

Milton

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loud construction noise well past 1 am on street next to hotel and parking lot smelled like rotten sewage.
Stayed 4 nights in Apr 2024
Response from SM on 13 Apr 2024
Thank you for the feed back

10/10 Excellent

Andrei, Baldwin Park

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location & clean hotel room, easy to park and no charge parking fee.
Stayed 2 nights in Apr 2024
Response from Renee on 12 Apr 2024
Thank you for choosing Palms Casino Resort, we appreciate your patronage, and we look forward to welcoming you back in the near future! Most Sincerely, Guest Experience Team

6/10 Okay

Cecilio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We could hear the next room guests arguing until 2 am so it was hard for all of us to go to sleep.
Stayed 1 night in Apr 2024
Response from Renee on 12 Apr 2024
Hello Cecilio,We appreciate you letting us know about your recent visit. We are sorry to hear you encountered trouble sleeping as a result of other guests. We do hope you were able to notify our team, we do our best to address guest concerns. Your feedback will be shared with our team as we work on improvements. Most Sincerely, Guest Experience Team

10/10 Excellent

Shakeeb

Liked: Cleanliness, staff & service
New mattress needed, make sure room isn’t near the elevator can get loud each time someone is going up or down.
Stayed 3 nights in Apr 2024
Response from SM on 12 Apr 2024
Thank you for the feed back

4/10 Poor

ginger

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from SM on 13 Apr 2024
Thank you for the feed back

10/10 Excellent

Krishna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Palms Guest Experience on 12 Apr 2024
Thank you Krishna for choosing Palms Casino Resort. We welcome you back!

8/10 Good

TAMMY

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were disappointed that the shuttle to the strip in Vegas had been discontinued. It was still on their website.
Stayed 2 nights in Mar 2024
Response from SM on 12 Apr 2024
Thank you for the feed back

10/10 Excellent

Derek, Montebello

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everyone was friendly and helpful. pool was awesome.
Stayed 4 nights in Apr 2024
Response from Renee on 11 Apr 2024
Thank you for choosing Palms Casino Resort! Your feedback is important to us, and we value your patronage. We hope to welcome you back again soon. Most Sincerely, Guest Experience Team

8/10 Good

Caresse Sarine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Apr 2024
Response from Renee on 11 Apr 2024
Thank you for choosing Palms Casino Resort! Your feedback is important to us, and we value your patronage. We hope to welcome you back again soon. Most Sincerely, Guest Experience Team

6/10 Okay

Roberto

Liked: Cleanliness, staff & service, amenities
Other rooms are too close and you can hear the activity and noise coming from the rooms next to you
Stayed 2 nights in Apr 2024
Response from Renee on 11 Apr 2024
Thank you for your time and feedback, we hope you will return in the near future.Most Sincerely, Guest Experience Team

8/10 Good

Jonna

Liked: Staff & service
Property needs a facelift
Stayed 4 nights in Apr 2024
Response from Renee on 11 Apr 2024
Thank you for your feedback, we will pass your comments along to our team for review and consideration. Most Sincerely, Guest Experience Team

2/10 Terrible

Domenic

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not a nice place for families. Hotel staff very unhelpful and couldnt answer the simplest queries of the area. We asked for our bathroom to be cleaned after we found a long hair in our shower when we checked in. Room service arrived 6 hours later waking us up at 10pm. Reception then called at 11pm again waking us and our kids up to see if it had been done. Appreciate vegas isnt a family place but surely a fairly expensive hotel could do a bit better.
Stayed 1 night in Apr 2024
Response from Renee on 11 Apr 2024
Hello Domenic, we are sorry you did not have a more enjoyable visit. We have forwarded your comments to our team to look into these details. Thank you again as we work through improvements.Most Sincerely, Guest Experience Team

10/10 Excellent

Thomas, American Canyon

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Super fun
Stayed 3 nights in Apr 2024
Response from Renee on 11 Apr 2024
Thank you for choosing Palms Casino Resort! Your feedback is important to us, and we value your patronage. We hope to welcome you back again soon. Most Sincerely, Guest Experience Team

10/10 Excellent

Sean

Liked: Amenities
Everything!
Stayed 1 night in Apr 2024
Response from Renee on 11 Apr 2024
Thank you for choosing Palms Casino Resort! Your feedback is important to us, and we value your patronage. We hope to welcome you back again soon. Most Sincerely, Guest Experience Team

10/10 Excellent

gerardo

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good For price
Stayed 1 night in Apr 2024
Response from SM on 9 Apr 2024
Thank you fo the feedback

6/10 Okay

erin

Travelled with group
Liked: Staff & service, property conditions & facilities
Prices for the room were affordable, however, they nickel and dime you for even the basic stuff like access to a mini fridge. I looked everywhere for somewhere to fill my water bottle before going to the gym... Nothing. People smoke cigarettes in doors in Vegas. Not the fault of the hotel, just gives me a headache. All staff members were very nice and accommodating. The thing that really ruined my trip, I had a bag full of gifts and souvenirs that I bought throughout the trip, and the cleaning staff accidentally threw it away. I'm so upset. Expensive items and priceless momentos. I'll never get those back as I'm from the East Coast. I filed a report and the staff was kind. We will see how it goes.
Stayed 6 nights in Apr 2024
Response from SM on 9 Apr 2024
Thank you for the feedback

6/10 Okay

Zeina

Travelled with group
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
The property itself is clean and has so many things to do offering multiple restaurants. Bell staff are some of the most helpful and sweetest individuals. However, the front desk staff were cold and barely answered any questions or provide any information about the hotel along with the amenities oftentimes becoming standoffish when asked for water or questions as if it was the most inconvenient matter ever. They are the only reason my rating dropped because the property itself is clean, spacious rooms, excellent restaurants, and the coolest bar with the most breathtaking view.
Stayed 2 nights in Apr 2024
Response from SM on 9 Apr 2024
Thank you for the feed back

6/10 Okay

Mark

Travelled with partner
Liked: Staff & service, amenities
I like the fact it’s “off strip” for starters. Check in took longer than it should have. The room was not updated, “night stands” stained, and the mattress was like a slab of concrete. Check out was also not great. While I received a link to check out to be more streamlined, they found no record of me staying there so I once again had to wait in a nice long line.
Stayed 3 nights in Apr 2024
Response from SM on 8 Apr 2024
Thank you for your feed back

8/10 Good

lino

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They offered an upgrade before we arrived but there was no upgrades available
Stayed 3 nights in Apr 2024
Response from SM on 8 Apr 2024
Thank you for your feedback