Terrace/patio

Reviews of The Palazzo at The Venetian

5 out of 5
The Palazzo at The Venetian
3325 Las Vegas Blvd. South, Las Vegas, NV

Reviews

9.0

Wonderful

Rating 10 - Excellent. 5931 out of 8284 reviews" "
Rating 8 - Good. 1278 out of 8284 reviews" "
Rating 6 - Okay. 481 out of 8284 reviews" "
Rating 4 - Poor. 282 out of 8284 reviews" "
Rating 2 - Terrible. 312 out of 8284 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Omer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel , truly outstanding. Everything one can look for in a hotel. Very good prices during regular week days - worth every cent.
Stayed 1 night in Mar 2024

10/10 Excellent

Yi

Stayed 5 nights in Feb 2024

10/10 Excellent

Suyoun

Liked: Cleanliness
Stayed 2 nights in Mar 2024

10/10 Excellent

Ingrid

Stayed 2 nights in Mar 2024

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
its was nice
Stayed 1 night in Mar 2024

10/10 Excellent

Juan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience! Will return!
Stayed 2 nights in Mar 2024

10/10 Excellent

Dewell

Liked: Cleanliness, property conditions & facilities
The room was excellent
Stayed 2 nights in Mar 2024

10/10 Excellent

Ji

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the extra sofa area right next to the beds
Stayed 1 night in Mar 2024

10/10 Excellent

Cristian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Mar 2024

10/10 Excellent

Monica

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

6/10 Okay

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really, no complaints about the facility itself. While the scale of it all took me by surprise, the room itself and the view were excellent. Our only real gripe was that the pool hours were very limited. However, it's important to understand that -everything- there is designed to extract as much money out of you as possible. E.g. no ability to make coffee in the room, no space in the fridge, truly insane markups on room service ($80 for a single mediocre lasagna in a soggy cardboard box??), etc. I'm happy to pay a premium if there's value.... like the room itself or the great shows. But the upcharge on everything else is out of control. I can only recommend if that doesn't matter to you.
Stayed 3 nights in Mar 2024
Response from Donna on 25 Mar 2024
Dear Andrew,Thank you for providing valuable feedback on your recent stay at The Palazzo. We are delighted to know that your overall stay was enjoyable but are disappointed that you felt a lack of value while visiting the resort, as we strive to provide a truly seamless experience in both service and product offering. We hope you will allow us another opportunity to host you again in the future.Kind Regards,

10/10 Excellent

Kelby

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Jimena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Palazzo is beautiful and the suites are roomy, clean and the bedding is super comfortable.
Stayed 2 nights in Mar 2024

10/10 Excellent

Don

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy parking. Nice rooms. Friendly staff
Stayed 1 night in Mar 2024

10/10 Excellent

Eunice

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel could upgrade the towels in the rooms
Stayed 4 nights in Mar 2024

10/10 Excellent

Jesus

Travelled with family
Liked: Cleanliness, staff & service, amenities
All in this hotel is great except for the elevators. They have 8 and just 3 are working properly.
Stayed 2 nights in Mar 2024

10/10 Excellent

Bo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 3 nights in Mar 2024

10/10 Excellent

Ani

Liked: Cleanliness, staff & service, property conditions & facilities
love it
Stayed 1 night in Mar 2024

6/10 Okay

Holly

Travelled with family
The property felt dated but overall very nice.
Stayed 1 night in Mar 2024

6/10 Okay

Latrice

Travelled with family
Disliked: Cleanliness, amenities
Despite having availability they didn’t honor my free upgrade as an Expedia gold member. They claimed I needed to pay 150 extra to be upgraded into a more spacious room. I find that disingenuous and it doesn’t give you the warm and fuzzy feeling that makes you want to go back but rather the feeling of I’ll never come back. There are other nicer hotels who still believe in exceptional customer service. I had club access and the staff there was great. I wish they had a better selection of snacks, food and non alcoholic beverages. I’ve visited other club lounges although not as spacious, the lounges had nicer snacks and appetizers throughout my stay.
Stayed 2 nights in Mar 2024

10/10 Excellent

Suneil

Travelled with partner
Liked: Cleanliness, staff & service
Excellent stay. Hard to get front desk on phone. Hard to understand where the food and drink credits could be used. Lobby and casino areas quite smoky and this impacted me while waiting in long lines to get onto elevator to go up to my room.
Stayed 2 nights in Feb 2024

10/10 Excellent

Charnicia

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great atmosphere with plenty to do.
Stayed 2 nights in Mar 2024

10/10 Excellent

MICHAEL J

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable, convenient
Stayed 3 nights in Mar 2024

10/10 Excellent

Andy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is the one of most beautiful and convenience hotel in Las Vegas.
Stayed 3 nights in Mar 2024

8/10 Good

Marc

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Room wasn’t cleaned between guests as you would hope. Example, q-tip laying on bathroom floor when we walked in and a random pill laying in the carpet by the suite area.
Stayed 2 nights in Mar 2024

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Self contained property! There’s no reason to leave the resort.
Stayed 3 nights in Mar 2024

10/10 Excellent

Connie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The valets were fabulous, they were so helpful getting my wheelchair in and out of the car, making sure we knew where we were going and always offering water.
Stayed 3 nights in Mar 2024

10/10 Excellent

Jake L

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was close
Stayed 2 nights in Mar 2024

10/10 Excellent

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our check in was smooth (Eddie from NC was great at front desk), our suite was clean, and we had an awesome view of the Sphere. Everyone was nice and helpful, food and shopping convenient, and all of the above made my 11 year old’s first trip to Vegas a memorable one. Stay at The Palazzo!
Stayed 2 nights in Mar 2024
Response from Donna on 18 Mar 2024
Dear Jeffrey,Thank you for your wonderful review. We are especially pleased that you recognized Eddie's unmatched guest service. We have forwarded your compliments to his director and manager, so that they may recognize him on a job well done. Thank you again for choosing Palazzo at The Venetian Resort and we all look forward to welcoming you back in the near future.Kind Regards,

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful rooms, great staff. Great room service food quality - room service staff exceptional. It does lack a few little touches like coffee, tea and water in room. Great location for walking and shopping.
Stayed 2 nights in Mar 2024

10/10 Excellent

Erick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top notch hotel. Best hotel I have ever stayed at
Stayed 2 nights in Mar 2024

10/10 Excellent

Sandra

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Disfrutamos mucho en familia nuestra estancia en el hotel. La comida de los restaurantes en el area y la atencion estuvo de lujo.
Stayed 2 nights in Mar 2024

10/10 Excellent

Khanh Van

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 2 nights in Mar 2024

6/10 Okay

Keva

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Likes - location Dislikes - no room in fridge to put personal items
Stayed 6 nights in Feb 2024

10/10 Excellent

Autumn

Liked: Property conditions & facilities
Love
Stayed 1 night in Mar 2024

10/10 Excellent

OMARULKHATTAB MUAYAD

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel in Vegas. Incredible.
Stayed 4 nights in Mar 2024

10/10 Excellent

Aurelio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the Palazzo Hotel, beautiful accomodations and excellent service. I have stayed at the property at least 8 times in last two years. I do not like they started to charge $18 daily for parking and the resort fees of $50 daily.
Stayed 2 nights in Mar 2024

10/10 Excellent

Jorge

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay!
Stayed 3 nights in Mar 2024

10/10 Excellent

Heidi, Las Vegas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NA
Stayed 1 night in Mar 2024

8/10 Good

gordon

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Upgraded to a suite which wwas about 1300 sq/ft but really nothing special at all other than a lot of empty space. Didnt even have a coffee maker or bottled water. The washrooms look tired and need updating.
Stayed 3 nights in Mar 2024

4/10 Poor

sung

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Housekeeping Didn't get any Out of toilet paper, tissue, towel Call and waited 1 hr for towel to get
Stayed 2 nights in Mar 2024

2/10 Terrible

Jeff

Disliked: Cleanliness
Stayed 1 night in Mar 2024

8/10 Good

Shelly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, comfortable and well appointed rooms. The one thing I found highly disappointing was no in room coffee maker and only one store available to purchase coffee before 9am. The Starbucks line at 6 am was 15 people deep and no initiative for the staff to clear the queue.
Stayed 4 nights in Mar 2024

10/10 Excellent

Denise

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and updated
Stayed 3 nights in Mar 2024

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Giovani

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and very attentive staff. Valet is worth it! Only complaint is the beds and pillows. Not the best, besides that everything else was great.
Stayed 3 nights in Mar 2024

4/10 Poor

CLEMENTINA, Glendale

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
They didn’t dust the room , was so dusty everywhere they charge parking even do the rate is too high , they charge resort fee even do the pool was close and we didn’t use any amenities 😭I never go back to this hotel
Stayed 1 night in Mar 2024
Response from Javier on 11 Mar 2024
Dear Clementina, Thank you for sharing your feedback. We are disheartened to learn of your unpleasant experience during your stay. Please know it is never our intention to inconvenience our guests and we take extreme pride in the service we offer. We strive to create a warm, personalized environment for all guests, and I am sorry that we did not meet your expectations. Your continued patronage is very important to us, and we hope you will give us the opportunity to restore your confidence very soon. Best,Javier Guest Relations

8/10 Good

Huang

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very good location, center of Las Vegas Strip. we love Palazzo has VIP indoor tunnel to Sphere. specially raining day or hot weather. We love the window view of Sphere. like everything but the bed sheet, Pillow sheet. they are smell. Can sleep, call customer service, brought new sheets, but still smell old sheet (used sheet)
Stayed 1 night in Feb 2024
Response from Valerie on 11 Mar 2024
Dear Huang, Thank you for your recent stay with us and for providing us with your feedback. I am very pleased to know that overall, you had a wonderful stay with us. Your continued patronage is very important to us, and we hope you will give us the opportunity to restore your confidence. Thank you again and we look forward to seeing you soon. Kind regards, ValerieGuest Relations

8/10 Good

Khoa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
View of the sphere view room isn’t like what’s in the picture. The front desk did allow us temporary access to some other room options with similar views but they are all off center, with the best available at around 45 degrees to the right in the 700 wing.
Stayed 2 nights in Mar 2024
Response from Valerie on 11 Mar 2024
Dear Khoa, Thank you for your recent stay with us and for providing us with your feedback. I am very pleased to know that you had a wonderful stay with us! We aim at always providing our guests with the utmost level of personalized service in all aspects of the resort and I am so glad to know that this was exactly your experience with us. We look forward to having another privilege of hosting you soon!Have a wonderful day,ValerieGuest Relations