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Reviews of SpringHill Suites by Marriott Las Vegas Henderson

3 out of 5
SpringHill Suites by Marriott Las Vegas Henderson
1481 Paseo Verde Pkwy, Henderson, NV

Reviews

8.8

Excellent

Rating 10 - Excellent. 595 out of 1003 reviews" "
Rating 8 - Good. 251 out of 1003 reviews" "
Rating 6 - Okay. 92 out of 1003 reviews" "
Rating 4 - Poor. 39 out of 1003 reviews" "
Rating 2 - Terrible. 26 out of 1003 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Karyn

Stayed 1 night in Feb 2024
Response from Customer Service on 27 Mar 2024
Karyn, it's fantastic to hear that your stay at SpringHill Suites by Marriott Las Vegas Henderson exceeded expectations. We greatly appreciate your support and look forward to welcoming you back soon for another memorable visit.

10/10 Excellent

Sonja

Stayed 1 night in Jan 2024
Response from Customer Service on 21 Mar 2024
Sonja, it's wonderful to know you had a five-star experience at SpringHill Suites by Marriott Las Vegas Henderson. We appreciate your review and hope to see you again soon!

8/10 Good

Mitchell

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Response from Customer Service on 13 Jan 2024
Mitchell, thank you for your feedback! We're delighted that you appreciated the SpringHill Suites by Marriott Las Vegas Henderson and found it to be a nice place to stay. We hope to have the opportunity to serve you again in the future, creating an even more memorable experience.

10/10 Excellent

karina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for families
Stayed 1 night in Jan 2024
Response from Customer Service on 13 Jan 2024
Karina, it's fantastic to hear you found SpringHill Suites by Marriott Las Vegas Henderson ideal for families. We strive to create a comfortable and welcoming environment for all our guests. We appreciate your feedback and hope to welcome you and your family back again soon.

10/10 Excellent

Mario Alfredo Segura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay with my family for the end of the year at this hotel was very pleasant. A comfortable and clean hotel, with friendly staff and a pleasant breakfast included, all very consistent with the price. An option for those looking for a quieter place away from the Las Vegas Strip (10 min), but at the same time central and easily accessible. I would stay at this hotel again in the future.
Stayed 7 nights in Dec 2023
Response from Customer Service on 13 Jan 2024
Mario, thank you for the wonderful feedback about your stay at SpringHill Suites by Marriott Las Vegas Henderson. We're delighted that you found the hotel to be comfortable, clean and well-priced, with a welcoming team and satisfying complimentary breakfast. It's great to know our location served your need for tranquillity yet proximity to Las Vegas Strip. We look forward to welcoming you back in the future.

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Customer Service on 13 Jan 2024
Melissa, it's wonderful to know your stay at SpringHill Suites by Marriott Las Vegas Henderson was enjoyable. We're grateful for your perfect rating and look forward to welcoming you back for another pleasant experience. Safe travels!

8/10 Good

Bill

Stayed 1 night in Dec 2023

10/10 Excellent

Cheryl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortably slept everyone in party.
Stayed 1 night in Dec 2023

4/10 Poor

Joseph

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
No ice
Stayed 2 nights in Dec 2023
Response from Customer Service on 18 Feb 2024
Joseph, we appreciate your feedback.We strive to offer our guests quality service and comfort. However, it's unfortunate that your stay with us was anything less than perfect. We'd love to see you again in the future to share a more positive experience with you.

10/10 Excellent

MICHELLE

Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

keisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big thanks to Tofi and Jeremy!,, They made me feel at home and very much at ease.
Stayed 3 nights in Dec 2023

10/10 Excellent

Tamera

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We checked in late but were greeted kindly - clean room and they had a handicap accessible ready for us.
Stayed 1 night in Dec 2023

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, room comfort
Missed the mark Looking for a home from home
Stayed three nights Requested towels and room service. Only got towels upon request. Never attended to the room or took out the trash. Not Marriott standards. Water supply was under construction and Tv did not work. Great front desk night help was an awesome assistant and recommendation's. Wanted a non Las Vegas off strip experience . Looking for another location for a regular visits when at work.
Stayed 3 nights in Dec 2023

10/10 Excellent

Robert

Travelled with partner
Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023

2/10 Terrible

James

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
All ice machines were broken. From the first night I kept telling the front desk the lock inside the room didn’t work. Kept being told it would be fixed, and it was never Fixed.
Stayed 4 nights in Nov 2023

8/10 Good

Leonardo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This place was very convenient and quiet.
Stayed 1 night in Nov 2023

8/10 Good

Karen

Stayed 3 nights in Nov 2023

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable and clean. Breakfast was very plain and basic
Stayed 3 nights in Nov 2023

10/10 Excellent

Betty, MISSOULA

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and well furnished. It had all the amenities we needed. Loved the separate area for sitting and relaxing. The pool was not open that was a disappointment to our grand kiddos.
Stayed 3 nights in Nov 2023

10/10 Excellent

Betty, MISSOULA

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
The property was easy access off 215W. It was modern and very well appointed. The staff was very friendly. The breakfast was better than the normal you get at other facilities. They allow pets!!! And that is a huge bonus.
Stayed 2 nights in Nov 2023

10/10 Excellent

Georgianna

Stayed 4 nights in Nov 2023

10/10 Excellent

Natalie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in nice neighborhood
Stayed 1 night in Nov 2023

8/10 Good

Heidi

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
I did not like what I had to go through to give my baby a bath. I had to fill the tub up with the shower head. In addition to that, the bathroom floor was very slippery so my baby slipped and hit his head as he got out of the bath.
Stayed 2 nights in Nov 2023

10/10 Excellent

Juan Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
wi-fi was not working for entire stay. Although there was a tub, tub faucet did not work so only shower was available. Staff was friendly and amenable.
Stayed 1 night in Nov 2023

4/10 Poor

Renu

Travelled with family
Disliked: Staff & service, property conditions & facilities
Overall okay but not worth the money. None of the ice makers worked. Internet didn't work and breakfast has very limited options
Stayed 1 night in Nov 2023

10/10 Excellent

Harmony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sophia at the front desk was the absolute best. She was accommodating and friendly. My only suggestion is more variety in the breakfast menu( waffles,pancakes and not eggs everyday).
Stayed 4 nights in Nov 2023

8/10 Good

Armond

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy and quick check-in. The staff were friendly. Nice size room. The room was clean.
Stayed 1 night in Nov 2023

10/10 Excellent

Jill

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff at the desk. Thank you
Stayed 1 night in Oct 2023

2/10 Terrible

Thomas

Travelled with family
Disliked: Staff & service, room comfort
Unkept promises for way too much money
The hotel room was over $250 per night. The pool/hot tub CLOSED. Ice machines OUT OF ORDER THROUGHOUT THE HOTEL. Breakfast - meh. The walls are made of paper. You can hear your neighbors alarm in the morning. Day staff, great. Evening staff, horrible. Ask for anything, serious inconvenience.
Stayed 3 nights in Nov 2023

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

6/10 Okay

STEPHEN, CLAREMONT

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was not suitable. Missing items, cold items. No doubt it meets some corporate minimum, not my return expectations. Staff didn't act like they could or would do much.
Stayed 2 nights in Oct 2023

8/10 Good

Jijy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

8/10 Good

John

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great helpful staff.
Stayed 5 nights in Oct 2023

10/10 Excellent

Kay

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

Shannon

Stayed 3 nights in Oct 2023

6/10 Okay

Doug

Travelled with group
Liked: Cleanliness, staff & service
Didn't like their shower and bathroom set up at all. it's a walk in shower with very little barrier to keep the water within the shower area. water was easily flowed into the rest of the bathroom if you weren't super careful.
Stayed 3 nights in Oct 2023

4/10 Poor

Bridgette

Travelled with family
Liked: Amenities
The room was never serviced. We requested towels on the second day, and were given additional towels. They never returned to clean or service the room. We had to call twice for amenities and towels. They never picked up the o;d towels or changed the bedding.
Stayed 4 nights in Oct 2023

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Felt very welcomed by the staff, everyone is very friendly. Thank you
Stayed 3 nights in Sep 2023

10/10 Excellent

Latieka

Stayed 1 night in Sep 2023

10/10 Excellent

Dixie, Vancouver

Liked: Staff & service, property conditions & facilities
Jeremy was great at check in....thank you for the room on the 1st floor
Stayed 1 night in Oct 2023

8/10 Good

MARK

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Brenda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice accomodations for the price.
Stayed 1 night in Sep 2023

10/10 Excellent

Marianne

Stayed 1 night in Sep 2023

2/10 Terrible

Cynthia

Travelled with pets
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This is one of my worst hotel experiences, which is particularly disappointing because a few weeks ago, I stayed at another Springhill Suites for the first time and thought that I had found a Marriott chain that would meet my expectations. Where I stayed in Henderson, could not have been worse… Upon entering the room I noticed a smell like cat urine; then the microwave area snd closet strongly smelled like mildew and mold. The sofa was stained, smelly, and disgusting. But probably the worst was that there was not one moment of peace or silence because of the design. Housekeeping staff let the doors bang shut. Vacuuming was going on at every possible inconvenient hour and there was no insulation so those walking in the room above actually shook the ceiling. It was in every regard awful.
Stayed 2 nights in Sep 2023

10/10 Excellent

Delia

Stayed 2 nights in Sep 2023

10/10 Excellent

Christina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything! Will definitely stay again the room was great!
Stayed 2 nights in Sep 2023