Players Suite | Premium bedding, pillow-top beds, in-room safe, blackout curtains

Reviews of New York-New York Hotel & Casino

4 out of 5
New York-New York Hotel & Casino
3790 Las Vegas Blvd S, Las Vegas, NV

Reviews

8.2

Very good

Rating 10 - Excellent. 4180 out of 8832 reviews" "
Rating 8 - Good. 2468 out of 8832 reviews" "
Rating 6 - Okay. 1152 out of 8832 reviews" "
Rating 4 - Poor. 555 out of 8832 reviews" "
Rating 2 - Terrible. 477 out of 8832 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Matthew

Business traveller
Liked: Cleanliness
Rate included nothing. No coffee machine, no microwave, no fridge. All were upcharges. Hotel was tired and noisy and sleep was constantly disrupted from the noise.
Stayed 3 nights in Mar 2024
Response from Guest Services on 28 Mar 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Frank

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
My kids had a great time with your arcade and your roller coaster and the casino all in one it was it was awesome
Stayed 3 nights in Mar 2024
Response from Guest Services on 28 Mar 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Leonard

Travelled with partner
The main disappointment was our room, #331 The view was an unsightly rooftop of air conditioners, equipment, etc. we kept the curtain drawn the whole stay, the toilet was acting up, we had to call maintenance, there was no refrigerator. We’re Elite Platinum members of Bonvoy and we always choose their properties.. The overall stay was good.
Stayed 3 nights in Mar 2024
Response from Guest Services on 28 Mar 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for a fun, safe place to stay.
Stayed 2 nights in Mar 2024
Response from Guest Services on 27 Mar 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Mark

Travelled with partner
Liked: Amenities
Very clean security
Stayed 3 nights in Mar 2024
Response from Guest Services on 27 Mar 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Guest Services on 28 Mar 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Marisela

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love all of dinings options and attractions
Stayed 3 nights in Mar 2024
Response from Guest Services on 27 Mar 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Stacy, Duvall

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
LOVE the variety of dining options. Extremely friendly staff and super convenient when attending events at T-Mobile Arena.
Stayed 3 nights in Mar 2024
Response from Guest Services on 27 Mar 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Meredith and Randall

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a spa suite room. It was clean. All staff was friendly and helpful. Despite having a roller coaster outside our window, we had no issues with sounds keeping us awake. Signage was easy to read and the hotel was easily navigable.
Stayed 5 nights in Mar 2024
Response from Guest Services on 27 Mar 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Melinda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the many options of things and activities to do in and around the property. I also liked the different food choices and convenience of everything around
Stayed 5 nights in Mar 2024
Response from Guest Services on 27 Mar 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Vicki

Stayed 1 night in Mar 2024
Response from Guest Services on 27 Mar 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Guest Services on 27 Mar 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Jenny

Disliked: Cleanliness
Stayed 1 night in Mar 2024
Response from Guest Services on 27 Mar 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Joao Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location in vegas strip
Stayed 3 nights in Feb 2024
Response from Guest Services on 25 Mar 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Joao Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
easy check in and location on to vegas strip
Stayed 6 nights in Feb 2024
Response from Guest Services on 25 Mar 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Audrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it! Would have liked a mini-fridge in the room, but otherwise great!!
Stayed 2 nights in Mar 2024
Response from Guest Services on 25 Mar 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Kathy

Travelled with group
Liked: Cleanliness, property conditions & facilities
We enjoyed the property but when we reserve 2 rooms at the same hotel we would think we are together. We were substantially apart and when we tried to get one of the room together, they would not do it. Disappointing. Not sure we would go back. Ziggy
Stayed 4 nights in Mar 2024
Response from Guest Services on 24 Mar 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Gordon

Travelled with partner
A fun place stay
Stayed 3 nights in Mar 2024
Response from Guest Services on 24 Mar 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Christine, Winnipeg

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our first time staying here and we had a great time. The room was clean and comfortable. The shopping and restaurants in and around the hotel are awesome. The safe wasn’t working in our room but that was a small detail. The pressure of the water in the shower was great, most hotels we have stayed at, do not have good shower pressure, this one was amazing! Overall would stay here again
Stayed 3 nights in Mar 2024
Response from Guest Services on 24 Mar 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Francis

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I liked almost everything. One thing that need improvement is the elevator
Stayed 7 nights in Mar 2024
Response from Guest Services on 24 Mar 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Erich

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fair price for Vegas.
Stayed 2 nights in Mar 2024
Response from Guest Services on 24 Mar 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Ladislau, San Antonio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed stay here for two nights in March.
Stayed 2 nights in Mar 2024
Response from Guest Services on 24 Mar 2024
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Nikki

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was dirty. They charged us hotel fees when we checked in and after we checked out. Our room service never arrived. We called and was told the lady did not put in our order.
Stayed 2 nights in Mar 2024
Response from Guest Services on 24 Mar 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Michael Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was very noisy when when we were trying to sleep , elevator noise all night long
Stayed 4 nights in Mar 2024
Response from Guest Services on 24 Mar 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

ji

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 1 night in Mar 2024
Response from Guest Services on 24 Mar 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Marilyn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were amazing friendly and quick !
Stayed 1 night in Feb 2024
Response from Guest Services on 21 Mar 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay. Highly recommend
Stayed 2 nights in Mar 2024
Response from Guest Services on 21 Mar 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Lucia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The shower in hotel was good. The cleaning lady was sweet and wonderful. Our room was the furthest away from the elevator and no one helped us, and there were no dollys, etc. Parking was extremely far. There was no fridge in our room (just an empty area where the fridge should have been). We had to get ice several times, which was inconvenient. No coffee maker. For the price we paid, it was unacceptable. Casino area very smoky and our daughter couldn’t breath.
Stayed 1 night in Mar 2024
Response from Guest Services on 20 Mar 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Guest Services on 20 Mar 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities
A nice hotel
Stayed 2 nights in Mar 2024
Response from Guest Services on 19 Mar 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Octaviano

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Services on 20 Mar 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
It was an amazing experience! We will definitely be back!
Stayed 6 nights in Mar 2024
Response from Guest Services on 19 Mar 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Christopher, Newport News

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots to do- things were reasonably priced in comparison to other properties, shows were great- it was very enjoyable. Worth the money.
Stayed 1 night in Mar 2024
Response from Guest Services on 19 Mar 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

sheila

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean
Stayed 1 night in Mar 2024
Response from Guest Services on 19 Mar 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Lydia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from Guest Services on 19 Mar 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Wendy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would stsy here again. Rooms were clean and spacious. Many options for dining
Stayed 2 nights in Mar 2024
Response from Guest Services on 17 Mar 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Yvonne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Services on 19 Mar 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

john

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Excellant staff , very exceptional amenites ,highly reccomended ,only down was my booking package didnt include fridge ,would stay again for sure
Stayed 4 nights in Mar 2024
Response from Front Desk on 16 Mar 2024
Thank you for your feedback.

10/10 Excellent

Jennifer J

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Guest Services on 17 Mar 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

DONALD

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Guest Services on 17 Mar 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Not enough waitresses and some were very rude when they did give you drinks expecting a tip every time
Stayed 4 nights in Mar 2024
Response from Front Desk on 16 Mar 2024
Thank you for your feedback.

10/10 Excellent

Beth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Jan 2024
Response from Front Desk on 16 Mar 2024
Thank you for your feedback.

8/10 Good

Jack and Della

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our first time at NY NY and we were very pleased with this hotel. Lots of dining options, fun events, and very nice staff. They have updated the rooms but there are parts of the rooms that still need some work. We upgraded to the Empire tower and it was a nice upgrade. The shower head and the bathtub fixtures need to be cleaned or replaced. But I would definitely stay here again. Centrally located and easy to get around.
Stayed 3 nights in Mar 2024
Response from David on 15 Mar 2024
Thank you for your feedback. We are happy you have enjoyed your stay with us.

10/10 Excellent

Shanna Ann

Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
The property is very nice . A lot of good shows, amazing shops .food court is great .. A lot of different restaurants with great food. There was to much smoking in the casino part.
Stayed 4 nights in Mar 2024
Response from David on 15 Mar 2024
Thank you for your feedback. We are happy you have enjoyed your stay with us.

8/10 Good

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay.
Stayed 2 nights in Mar 2024
Response from David on 15 Mar 2024
Thank you for your feedback.

8/10 Good

Chad

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We loved New York, NY except no coffee maker in room. Also, seemed haunted. We heard "window cleaners" and knocking all night.
Stayed 5 nights in Mar 2024
Response from David on 15 Mar 2024
Thank you for your feedback.

10/10 Excellent

Robert

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Front Desk on 16 Mar 2024
Thank you for your feedback.

2/10 Terrible

Tara

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn’t help with my special needs.
Stayed 3 nights in Mar 2024
Response from Front Desk on 16 Mar 2024
Thank you for your feedback.

2/10 Terrible

maribel

Rented a refrigerator and didnt work also safe was not working and i asked for room to be cleaned and bed to be made they never came thru
Stayed 2 nights in Mar 2024
Response from Front Desk on 16 Mar 2024
Thank you for your feedback.

6/10 Okay

Scott

Travelled with family
Disliked: Cleanliness, amenities
Smokey
Stayed 2 nights in Mar 2024
Response from David on 15 Mar 2024
Thank you for your feedback.