2/10 Terrible
Patricia
29 Mar 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
I stayed from Friday night and checked out Thursday morning. I went to the hot tub the second night I was there I asked front desk for pool towels and the person said “I will bring some out” and never did. I went for a swim on Sunday as well and had to go to the front desk to ask for towels and the same person was working and again said, “I will bring some out” and again did not bring towels.
I did not receive any room service until I complained on Monday. On Sunday night I knocked on the door that the maids do laundry and had to ask for towels and toilet paper as I had not received any type of service for 3 days at that point.
There was a maid who was next door and I waited for her and she skipped my room and I asked if we could get our trash taken out and she was rude about it.
This is the worst service I have received at a hotel. I expect better customer service for the price I paid.
Patricia
Stayed 6 nights in Mar 2024