4/10 Poor
Zoe
Travelled with family
16 Apr 2024
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The property is located in a good area; it is accessible to the beach front, shopping and the freeway. The breakfast deal is well worth it. The staff in the cafe are wonderful. The parking is expensive but the access is easy for the self-park option.
The front desk staff is less than desirable. Check-in was mediocre and unfriendly. We had to follow-up in the room regarding wifi access and other information. While unloading our luggage, an unidentified man was trying to open our door - aggressively because it wasn't opening. We were terrified only to find out that it was maintenance delivering a mini-fridge but we did not receive notice from the front desk or anyone else. The elevators were of great concern because they were not operating correctly - there were many comments from other guests while riding about our safety. After one stopped, dropped and then sat motionless and then suddenly shot up, we didn't ride them again. When we advised the front desk we received the same uninterested, lackadaisical attention - that elevator remained in use even though we suggested they shut it down.
Zoe
Stayed 2 nights in Apr 2024