3 outdoor pools, pool loungers

Reviews of Truntum Kuta

4 out of 5
Truntum Kuta
Jl Pantai Kuta No 1 Kuta, Br. Pande Mas, Kuta, Bali

Reviews

8.2

Very good

Rating 10 - Excellent. 390 out of 1004 reviews" "
Rating 8 - Good. 401 out of 1004 reviews" "
Rating 6 - Okay. 137 out of 1004 reviews" "
Rating 4 - Poor. 45 out of 1004 reviews" "
Rating 2 - Terrible. 31 out of 1004 reviews" "

8.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

7.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Myline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our 3rd time staying here and this time we bought my mother in law and sister in law. They enjoyed it that much they have rebooked for Dec 2024. Great work guys!
Stayed 7 nights in Mar 2024

10/10 Excellent

Ruth

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities
Lovely position. Caring staff Great facilities Have stayed here many times and will return again
Stayed 11 nights in Mar 2024

8/10 Good

Deniz Seda Ercan

Stayed 4 nights in Mar 2024

10/10 Excellent

Genevieve

Liked: Cleanliness, staff & service, property conditions & facilities
No
Stayed 6 nights in Feb 2024
Response from Lisa - Truntum Kuta Bali on 6 Mar 2024
Dear Genevieve, Thank you very much for affording your precious time to write a review and give us a rating on Expedia. We are extremely happy to learn that your entire stay with Truntum Kuta exceeded your expectations and left a very great impression on you. This very detailed and honest review is much appreciated. Please accept our sincere apologies for the inconvenience that you have encountered during your stay with us, we will surely share this issue and evaluate it with the appropriate team for future improvement and to avoid the same thing happening again in the future. We do hope this great experience will always lead you back to Truntum Kuta every time your future trips to Kuta. We are looking forward to welcoming you back and ready to pamper your stay. Kind Regard,

8/10 Good

Laura, Gnangara

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location great, on the beach, heaps of eateries, massage, breakfast was good. Staff very friendly and helpful. The only thing that was a little annoying was if you forgot to put a tab to your room you had to pay when at the pool. Otherwise would stay again.
Stayed 5 nights in Feb 2024
Response from Lisa - Truntum Kuta Bali on 6 Mar 2024
Dear Laura, Thank you for sharing your feedback with us. We are delighted to hear that you enjoyed our beachfront location, the variety of eateries, and the relaxing massages. We appreciate your kind words about our friendly and helpful staff.We apologize for any inconvenience regarding the payment system at the pool. We will certainly look into this issue to improve the overall guest experience.We look forward to welcoming you back for another stay in the future. Thank you for choosing to stay with us!Kind regards,

8/10 Good

julie

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, right on the beach. All large pools with plenty of room to sit. If I had a negative it would be the location right up the beach end of Kuta you always seem to have a lot of traffic to get through to go to Legion to Seminyak.
Stayed 4 nights in Feb 2024
Response from Lisa - Truntum Kuta Bali on 6 Mar 2024
Dear Julie, Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed your stay at our lovely hotel and our large pools right on the beach.We appreciate your feedback concerning the location and the traffic in the area. We understand that the heavy traffic going to areas like Legian and Seminyak can be inconvenient at times. Rest assured, we are always looking for ways to improve our guest experience. We hope to have the opportunity to welcome you back to Truntum Kuta Bali in the future and provide you with an even better stay.Thank you again for choosing our hotel.Kind regards,

10/10 Excellent

Valerie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is wonderful. It's close to the beach, shopping, restaurants and massages. There are spa treatments in the hotel, but if you want a lower price, go to the places on the street. The rooms are a nice size and the hotel offers a really nice buffet breakfast. Staff are very nice and helpful.
Stayed 8 nights in Feb 2024
Response from Lisa - Truntum Kuta Bali on 6 Mar 2024
Dear Valerie, Thank you very much for affording your precious time to write a review and give us a rating on Expedia. We are extremely happy to learn that your entire stay with Truntum Kuta exceeded your expectations and left a very great impression on you. This very detailed and honest review is much appreciated. Please accept our sincere apologies for the inconvenience that you have encountered during your stay with us, we will surely share this issue and evaluate it with the appropriate team for future improvement and to avoid the same thing happening again in the future. We do hope this great experience will always lead you back to Truntum Kuta every time your future trips to Kuta. We are looking forward to welcoming you back and ready to pamper your stay. Kind Regard,

8/10 Good

Gregory

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very happy with our stay.
Stayed 5 nights in Feb 2024
Response from Lisa - Truntum Kuta Bali on 27 Feb 2024
Dear Gregory, Thank you very much for affording your precious time to write a review and give us a rating on Expedia. We are extremely happy to learn that your entire stay with Truntum Kuta exceeded your expectations and left a very great impression on you. This very detailed and honest review is much appreciated. Please accept our sincere apologies for the inconvenience that you have encountered during your stay with us, we will surely share this issue and evaluate it with the appropriate team for future improvement and to avoid the same thing happening again in the future. We do hope this great experience will always lead you back to Truntum Kuta every time your future trips to Kuta. We are looking forward to welcoming you back and ready to pamper your stay. Kind Regard,

6/10 Okay

Jonathon

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This is an old run down property. With the ceilings and roofs around the property, especially near the pool, looking like it could collapse at any moment. The price is cheap compared to other hotels. For 1x week stay, it is cheaper than the hard rock hotel 50 metres away , by $400 AUD. I wish I had paid the extra $400 I suppose you get what you pay for.
Stayed 8 nights in Feb 2024
Response from Lisa - Truntum Kuta Bali on 27 Feb 2024
Dear Jonathon, Thank you for your feedback. We are sorry to hear that you were not satisfied with your experience at our property. We appreciate your honesty and will take your suggestions into consideration for future improvements. We strive to provide a comfortable and safe environment for all of our guests and we apologize if we fell short of meeting your expectations. We understand that some aspects of our property may be outdated, but we are constantly working to make necessary upgrades and renovations. We hope you will give us another chance in the future to show you the improvements we have made. Thank you for choosing to stay with us and look forward to welcoming you back. Kind regards,

10/10 Excellent

Allan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We used the discount for food and spa services. It was excellent. We would definitely visit again
Stayed 5 nights in Feb 2024
Response from Lisa - Truntum Kuta Bali on 27 Feb 2024
Dear Allan, Thank you very much for affording your precious time to write a review and give us a rating on Expedia. We are extremely happy to learn that your entire stay with Truntum Kuta exceeded your expectations and left a very great impression on you. This very detailed and honest review is much appreciated. Please accept our sincere apologies for the inconvenience that you have encountered during your stay with us, we will surely share this issue and evaluate it with the appropriate team for future improvement and to avoid the same thing happening again in the future. We do hope this great experience will always lead you back to Truntum Kuta every time your future trips to Kuta. We are looking forward to welcoming you back and ready to pamper your stay. Kind Regard,

10/10 Excellent

joel

Stayed 4 nights in Feb 2024

6/10 Okay

Katarina

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Towels and hand towels ,need replacing immediately very bad ,towels are only half the size of normal towel
Stayed 4 nights in Feb 2024
Response from Lisa - Truntum Kuta Bali on 27 Feb 2024
Dear Katarina, We apologize for the inconvenience you experienced with our towels and hand towels. We strive to provide high-quality amenities for our guests, and it is disappointing to hear that we fell short in this instance.Please rest assured that we have taken your feedback seriously and we will be addressing the issue immediately. We will be replacing the towels with ones that are of proper size and meet our standards for guest comfort.Thank you for bringing this to our attention, and we hope you will give us another opportunity to provide you with a better experience in the future. We are looking forward to welcoming you back. Kind regards,

4/10 Poor

Dennis

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
not the room
Stayed 4 nights in Feb 2024
Response from Lisa - Truntum Kuta Bali on 27 Feb 2024
Dear Dennis, Thank you very much for affording your precious time to write a review and give us a rating on Expedia. We are extremely happy to learn that your entire stay with Truntum Kuta exceeded your expectations and left a very great impression on you. This very detailed and honest review is much appreciated. Please accept our sincere apologies for the inconvenience that you have encountered during your stay with us, we will surely share this issue and evaluate it with the appropriate team for future improvement and to avoid the same thing happening again in the future. We do hope this great experience will always lead you back to Truntum Kuta every time your future trips to Kuta. We are looking forward to welcoming you back and ready to pamper your stay. Kind Regard,

10/10 Excellent

Steven James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second stay with Truntum and loved the easy going clean rooms friendly staff and it’s close to everything
Stayed 12 nights in Feb 2024
Response from Lisa - Truntum Kuta Bali on 27 Feb 2024
Dear Steven James, Thank you very much for affording your precious time to write a review and give us a rating on Expedia. We are extremely happy to learn that your entire stay with Truntum Kuta exceeded your expectations and left a very great impression on you. This very detailed and honest review is much appreciated. Please accept our sincere apologies for the inconvenience that you have encountered during your stay with us, we will surely share this issue and evaluate it with the appropriate team for future improvement and to avoid the same thing happening again in the future. We do hope this great experience will always lead you back to Truntum Kuta every time your future trips to Kuta. We are looking forward to welcoming you back and ready to pamper your stay. Kind Regard,

10/10 Excellent

Aleksandar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, good service!
Stayed 7 nights in Jan 2024
Response from Lisa - Truntum Kuta Bali on 8 Feb 2024
Dear Aleksandar, Thank you very much for affording your precious time to write a review and give us a rating on Expedia. We are extremely happy to learn that your entire stay with Truntum Kuta Bali exceeded your expectations and left a very great impression on you. This very detailed and honest review is much appreciated. Please accept our sincere apologies for the inconvenience that you have encountered during your stay with us, we will surely share this issue and evaluate it with the appropriate team for future improvement and to avoid the same thing happening again in the future. We do hope this great experience will always lead you back to Truntum Kuta Bali every time your future trips to Kuta. We are looking forward to welcoming you back and ready to pamper your stay. Kind regards,

10/10 Excellent

Peter

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Feb 2024
Response from Lisa - Truntum Kuta Bali on 8 Feb 2024
Dear Peter, Thank you very much for affording your precious time to write a review and give us a rating on Expedia. We are extremely happy to learn that your entire stay with Truntum Kuta Bali exceeded your expectations and left a very great impression on you. This very detailed and honest review is much appreciated. Please accept our sincere apologies for the inconvenience that you have encountered during your stay with us, we will surely share this issue and evaluate it with the appropriate team for future improvement and to avoid the same thing happening again in the future. We do hope this great experience will always lead you back to Truntum Kuta Bali every time your future trips to Kuta. We are looking forward to welcoming you back and ready to pamper your stay. Kind regards,

10/10 Excellent

Gail

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Fantastic location great staff
Stayed 6 nights in Jan 2024
Response from Lisa - Truntum Kuta Bali on 8 Feb 2024
Dear Gail, Thank you very much for affording your precious time to write a review and give us a rating on Expedia. We are extremely happy to learn that your entire stay with Truntum Kuta Bali exceeded your expectations and left a very great impression on you. This very detailed and honest review is much appreciated. Please accept our sincere apologies for the inconvenience that you have encountered during your stay with us, we will surely share this issue and evaluate it with the appropriate team for future improvement and to avoid the same thing happening again in the future. We do hope this great experience will always lead you back to Truntum Kuta Bali every time your future trips to Kuta. We are looking forward to welcoming you back and ready to pamper your stay. Kind regards,

4/10 Poor

Michelle

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The property was to big for a disabled person No directions I checked out the second day I got there into another hotel
Stayed 15 nights in Jan 2024
Response from Lisa - Truntum Kuta Bali on 8 Feb 2024
Dear Michelle, Thank you for taking the time to share your feedback. We deeply apologize for any inconvenience and disappointment you experienced during your recent stay with us.We regret to hear that we were unable to meet your specific accessibility needs. Our utmost priority is to ensure that every guest has a comfortable and enjoyable stay, and we apologize if this was not the case for you. We understand the importance of providing accurate information regarding our property's accessibility features, and we apologize for any confusion or lack of clear directions provided.We value your feedback and your experience will be discussed with our team to address any deficiencies and prevent similar situations from reoccurring. We genuinely appreciate your understanding and patience in this matter.Once again, we apologize for any inconvenience and thank you for bringing these concerns to our attention.We do hope to have the opportunity to welcome you back in the future. Kind regards, Management

8/10 Good

Shaun

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central property. Great location. Very quiet many people from Australia aren’t staying in Kuta anymore. A lot of Indians and Muslims. Lovely staff, good for the price and great location.
Stayed 10 nights in Jan 2024
Response from Lisa - Truntum Kuta Bali on 31 Jan 2024
Dear Shaun, Thank you very much for affording your precious time to write a review and give us a rating on Expedia. We are extremely happy to learn that your entire stay with Truntum Kuta Bali exceeded your expectations and left a very great impression on you. This very detailed and honest review is much appreciated. Please accept our sincere apologies for the inconvenience that you have encountered during your stay with us, we will surely share this issue and evaluate it with the appropriate team for future improvement and to avoid the same thing happening again in the future. We do hope this great experience will always lead you back to Truntum Kuta Bali every time your future trips to Kuta. We are looking forward to welcoming you back and ready to pamper your stay. Kind Regard,

10/10 Excellent

Caoirse

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Jan 2024
Response from Lisa - Truntum Kuta on 22 Jan 2024
Dear Caoirse, Thank you very much for affording your precious time to write a review and give us a rating on Expedia. We are extremely happy to learn that your entire stay with Truntum Kuta exceeded your expectations and left a very great impression on you. This very detailed and honest review is much appreciated. Please accept our sincere apologies for the inconvenience that you have encountered during your stay with us, we will surely share this issue and evaluate it with the appropriate team for future improvement and to avoid the same thing happening again in the future. We do hope this great experience will always lead you back to Truntum Kuta every time your future trips to Kuta. We are looking forward to welcoming you back and ready to pamper your stay. Kind regards,

6/10 Okay

Karim

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Breakfast was below average
Stayed 8 nights in Jan 2024
Response from Lisa - Truntum Kuta Bali on 22 Jan 2024
Dear Karim, Thank you very much for affording your precious time to write a review and give us a rating on Expedia. We are extremely happy to learn that your entire stay with Truntum Kuta exceeded your expectations and left a very great impression on you. This very detailed and honest review is much appreciated. Please accept our sincere apologies for the inconvenience that you have encountered during your stay with us, we will surely share this issue and evaluate it with the appropriate team for future improvement and to avoid the same thing happening again in the future. We do hope this great experience will always lead you back to Truntum Kuta every time your future trips to Kuta. We are looking forward to welcoming you back and ready to pamper your stay. Kind regards,

8/10 Good

Patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities
Stayed 9 nights in Jan 2024
Response from Lisa - Truntum Kuta Bali on 22 Jan 2024
Dear Patricia, Thank you very much for affording your precious time to write a review and give us a rating on Expedia. We are extremely happy to learn that your entire stay with Truntum Kuta exceeded your expectations and left a very great impression on you. This very detailed and honest review is much appreciated. Please accept our sincere apologies for the inconvenience that you have encountered during your stay with us, we will surely share this issue and evaluate it with the appropriate team for future improvement and to avoid the same thing happening again in the future. We do hope this great experience will always lead you back to Truntum Kuta every time your future trips to Kuta. We are looking forward to welcoming you back and ready to pamper your stay. Kind regards,

8/10 Good

Karim

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Its an excellent location hotel right in the heart of Kuta and door step to the beach. Property Conditions: Staff Excellent service always happy. 3 pools highly recommended stay Poolside rooms in front of Kelapa Pool. Rooms are rundown otherwise clean. No iron and tea and coffee sachets are disgusting. Food: Breakfast is average not flashy and not to much Hot options for Westerners. Sausages no taste and other cold options not flavourful at all. Don’t expect 5 star quality buffet, for the 8 nights we stayed Ill rate it 3 star. Dinner and room service Options, food was excellent and cheap. Big comparison to breakfast. You must try to tenderloin outstanding. SPA service: Waste of money and very inexperienced staff. Massage services was very low never again. Overall would I come back Ill might say maybe but not definite until some changes to breakfast and room conditions.
Response from Lisa - Truntum Kuta Bali on 22 Jan 2024
Dear Karim, Thank you for taking the time to share your feedback with us. We appreciate your kind words regarding our excellent location and happy staff. We apologize for any inconvenience you experienced with the condition of our rooms. We strive to maintain cleanliness and will ensure that any necessary improvements are made.Regarding the lack of iron and unpleasant tea and coffee sachets, we apologize for any disappointment caused. We understand the importance of these amenities and will take your comments into consideration for future improvements.We regret that our breakfast did not meet your expectations. We value your feedback and will review our hot and cold options to cater better to our Western guests. Rest assured, we will make the necessary adjustments to improve the flavor and quality of our breakfast buffet.On a positive note, we are glad to hear that you enjoyed our dinner and room service options. Our kitchen team works hard to provide excellent and affordable food options for our guests. We appreciate your kind words regarding the outstanding tenderloin.We apologize for any disappointment with our spa services. We strive to provide a high level of professionalism and skill. Your feedback helps us to improve and we will address this issue with our spa team to ensure a better experience for our guests in the future.We appreciate your consideration of returning to our hotel in the future. We take your feedback seriously and will continue to make improvements to our breakfast and room conditions. Thank you for bringing these matters to our attention.We value your feedback and hope to have another opportunity to welcome you back and provide you with a better experience.Kind regards,

8/10 Good

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall enjoyed our stay at truntum. Buffet breakfast is adequate, but could be improved, a few meals were disappointing. Room TV had poor reception. Staff were extremely polite and friendly. Rooms are basic, but again adequate. Location is great.
Stayed 13 nights in Dec 2023
Response from Lisa - Truntum Kuta Bali on 22 Jan 2024
Dear James, Thank you for choosing to stay at Truntum Kuta and for taking the time to share your feedback. We appreciate that you enjoyed your overall stay with us and found our staff polite and friendly.We apologize for any disappointment caused by the buffet breakfast not meeting your expectations. We will take your feedback into consideration and work towards improving this aspect of our service.Regarding the meals that you found disappointing, we apologize for any inconvenience caused. We strive to provide a high standard of culinary experience for our guests and we appreciate your feedback which helps us identify areas for improvement.We apologize for the poor TV reception in your room. We will investigate this issue and take appropriate measures to ensure that all our guests have a seamless and enjoyable TV viewing experience.We are pleased to know that you found our rooms to be adequate. As we continuously aim to enhance our guests' experience, we will keep your feedback in mind as we plan for any future improvements.Lastly, we are glad to hear that you liked our location. We are fortunate to be situated in a convenient area that allows easy access to various attractions.Once again, thank you for your valuable feedback. We truly appreciate your patronage and look forward to welcoming you back to Truntum in the future, where we will strive to surpass your expectations.Kind regards,

8/10 Good

Sharon

Liked: Cleanliness, staff & service
it was a convenient location for what we needed. the service was very good , but you needed atmosphere around the pools like entertainment or activities. the beach front pool bar should be opened .
Stayed 6 nights in Jan 2024
Response from Lisa - Truntum Kuta on 22 Jan 2024
Dear Sharon, Thank you for taking the time to share your feedback with us. We are glad to hear that you found our location convenient and enjoyed the excellent service we provided.Regarding your suggestion about providing more atmosphere around the pools with entertainment or activities, we appreciate your input. We strive to continuously improve our offerings to enhance our guests' experience. Rest assured, we will evaluate the possibility of incorporating more entertainment or activities to create a livelier atmosphere around our beautiful pools.Regarding the beachfront pool bar, we understand that its closure may have affected your overall experience. We apologize for any inconvenience caused. We are currently reassessing the options to ensure that it remains open for the enjoyment of our guests.Thank you once again for sharing your thoughts with us, as it allows us to better understand how we can meet and exceed the expectations of our valued guests. We hope to welcome you back soon for an even more memorable stay.Kind regards,

8/10 Good

sharon

Stayed 4 nights in Jan 2024
Response from Lisa - Truntum Kuta Bali on 31 Jan 2024
Dear Sharon, Thank you very much for affording your precious time to write a review and give us a rating on Expedia. We are extremely happy to learn that your entire stay with Truntum Kuta Bali exceeded your expectations and left a very great impression on you. This very detailed and honest review is much appreciated. Please accept our sincere apologies for the inconvenience that you have encountered during your stay with us, we will surely share this issue and evaluate it with the appropriate team for future improvement and to avoid the same thing happening again in the future. We do hope this great experience will always lead you back to Truntum Kuta Bali every time your future trips to Kuta. We are looking forward to welcoming you back and ready to pamper your stay. Kind Regard,

4/10 Poor

Matt

Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
The location and pools are excellent. The price is right for what you get but I’ve gotten better for the price in the area if you don’t want to be on the beach. The rooms are in bad shape and lots of deferred maintenance especially all of the bathroom fixtures. I’d stay if location, beach and pools are your thing. If you want a nice room then I’d stay somewhere else.
Stayed 1 night in Dec 2023
Response from Lisa - Truntum Kuta Bali on 9 Jan 2024
Dear Matt, Thank you for taking the time to share your feedback with us. We appreciate your positive comments regarding our excellent location and pools. Our team works diligently to provide our guests with a memorable experience.However, we are sorry to hear that you found the rooms to be in bad shape and noticed deferred maintenance, particularly with the bathroom fixtures. Your comments have been noted, and we will make sure to address these areas for improvement.We understand the importance of a well-maintained and comfortable room for our guests, and we apologize for any inconvenience this may have caused during your stay. We appreciate your honesty and will use your feedback to guide us in enhancing our accommodations.Should you decide to visit us again, we would be delighted to welcome you back and provide you with an improved experience. Thank you for choosing our hotel, and we hope to have the opportunity to exceed your expectations in the future.Kind regards,

10/10 Excellent

Novie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Lisa - Truntum Kuta on 29 Dec 2023
Dear Novie, Thank you very much for affording your precious time to write a review and give us a rating on Expedia. We are extremely happy to learn that your entire stay with Truntum Kuta exceeded your expectations and left a very great impression on you. This very detailed and honest review is much appreciated. Please accept our sincere apologies for the inconvenience that you have encountered during your stay with us, we will surely share this issue and evaluate it with the appropriate team for future improvement and to avoid the same thing happening again in the future. We do hope this great experience will always lead you back to Truntum Kuta every time your future trips to Kuta. We are looking forward to welcoming you back and ready to pamper your stay.

10/10 Excellent

Mike

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very homey, staff very courteous & accomodating.Location right at Kuta beach.
Stayed 4 nights in Dec 2023
Response from Lisa - Truntum Kuta Bali on 21 Dec 2023
Dear Mike, Thank you for your kind review of Truntum Kuta Bali. We are thrilled to hear that you found our hotel to be homey and that our staff provided exceptional service. Our convenient location near Kuta Beach adds to the overall experience. We hope to welcome you back soon for another fantastic stay!Regards,

10/10 Excellent

Rachael Narelle

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities
Love this place great sevice all round 2nd time there be back
Stayed 6 nights in Dec 2023
Response from Lisa - Truntum Kuta Bali on 18 Dec 2023
Dear Rachael Narelle, Thank you very much for affording your precious time to write a review and give us a rating on Expedia. We are extremely happy to learn that your entire stay with Truntum Kuta exceeded your expectations and left a very great impression on you. This very detailed and honest review is much appreciated. Please accept our sincere apologies for the inconvenience that you have encountered during your stay with us, we will surely share this issue and evaluate it with the appropriate team for future improvement and to avoid the same thing happening again in the future. We do hope this great experience will always lead you back to Truntum Kuta every time your future trips to Kuta. We are looking forward to welcoming you back and ready to pamper your stay. Kind Regard,

2/10 Terrible

James

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
It’s by far a terrible hotel. My journey to a terrible evening began with a friend's glowing recommendation of Trumtum Kuta Bali. I presented my booking reservation itinerary at the front desk, where it seemed more like a game show of passing my phone around than a check-in process. Eventually, I landed at the actual receptionist, who was pleasant enough. After a bit of back-and-forth, they assigned a concierge to escort me to room 2109, hidden in a place fit for a treasure hunt. The concierge, let's call him the 'Tour Guide Extraordinaire,' stopped mid-walk to engage in a chat while I waited patiently, feeling like a lost soul in a labyrinth. I embarked on my elevator escapade, exploring floors like a contestant on "Find the Room." Sadly, my quest ended with no room in sight. As I made my way back to the reception, lo and behold, there's Tour Guide Extraordinaire having a reunion with his chat buddy - the déjà vu struck hard. Trumtum Kuta Bali: where rooms play hide-and-seek, concierges have their social hour, and guests get a front-row seat to the Staff Chronicles. Who needs a refund when you've experienced the Trumtum Staff Shenanigans firsthand?
Stayed 1 night in Dec 2023
Response from Lisa - Truntum Kuta Bali on 18 Dec 2023
Dear James, Thank you for taking the time to provide feedback regarding your recent stay at Truntum Kuta Bali. We apologize for any inconvenience you experienced during the check-in process and the confusion in locating your room. This is certainly not the standard of service we strive to provide.We deeply regret that you had to wait and feel like a lost soul during your time with us. Rest assured, we will address this issue with our team to ensure it does not recur in the future. Our guests' satisfaction and comfort are our top priority, and we apologize for falling short of delivering on this during your stay.We appreciate you bringing your concerns to our attention and offering insights into your experience. We value feedback from our guests as it helps us to identify areas in need of improvement. We sincerely apologize that your stay did not meet your expectations.Once again, we apologize for the inconvenience you encountered and for not meeting your expectations. We appreciate your feedback and hope to have the chance to welcome you back in the future for a much-improved experience.Kind regards,

10/10 Excellent

nancy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great!
Stayed 3 nights in Nov 2023
Response from Lisa - Truntum Kuta on 7 Dec 2023
Dear Nancy, Thank you very much for affording your precious time to write a review and give us a rating on Expedia. We are extremely happy to learn that your entire stay with Truntum Kuta exceeded your expectations and left a very great impression on you. This very detailed and honest review is much appreciated. Please accept our sincere apologies for the inconvenience that you have encountered during your stay with us, we will surely share this issue and evaluate it with the appropriate team for future improvement and to avoid the same thing happening again in the future. We do hope this great experience will always lead you back to Truntum Kuta every time your future trips to Kuta. We are looking forward to welcoming you back and ready to pamper your stay. Kind Regard,

8/10 Good

Dennis, Thamesford

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff.
Stayed 3 nights in Nov 2023
Response from Lisa - Truntum Kuta on 7 Dec 2023
Dear Dennis, Thank you very much for affording your precious time to write a review and give us a rating on Expedia. We are extremely happy to learn that your entire stay with Truntum Kuta exceeded your expectations and left a very great impression on you. This very detailed and honest review is much appreciated. Please accept our sincere apologies for the inconvenience that you have encountered during your stay with us, we will surely share this issue and evaluate it with the appropriate team for future improvement and to avoid the same thing happening again in the future. We do hope this great experience will always lead you back to Truntum Kuta every time your future trips to Kuta. We are looking forward to welcoming you back and ready to pamper your stay. Kind Regard,

10/10 Excellent

Lan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location, very friendly staff, nice breakfast with a lots of foods , next time I have a request not close to the swimming pool it is noisy when you are in your room . Didn’t know where it the room when I book
Stayed 11 nights in Nov 2023
Response from Lisa - Truntum Kuta on 7 Dec 2023
Dear Lan, Thank you very much for affording your precious time to write a review and give us a rating on Expedia. We are extremely happy to learn that your entire stay with Truntum Kuta exceeded your expectations and left a very great impression on you. This very detailed and honest review is much appreciated. Please accept our sincere apologies for the inconvenience that you have encountered during your stay with us, we will surely share this issue and evaluate it with the appropriate team for future improvement and to avoid the same thing happening again in the future. We do hope this great experience will always lead you back to Truntum Kuta every time your future trips to Kuta. We are looking forward to welcoming you back and ready to pamper your stay. Kind Regard,

8/10 Good

LISA

Stayed 6 nights in Nov 2023
Response from Lisa - Truntum Kuta Bali on 18 Dec 2023
Dear Lisa, Thank you very much for affording your precious time to write a review and give us a rating on Expedia. We are extremely happy to learn that your entire stay with Truntum Kuta exceeded your expectations and left a very great impression on you. This very detailed and honest review is much appreciated. Please accept our sincere apologies for the inconvenience that you have encountered during your stay with us, we will surely share this issue and evaluate it with the appropriate team for future improvement and to avoid the same thing happening again in the future. We do hope this great experience will always lead you back to Truntum Kuta every time your future trips to Kuta. We are looking forward to welcoming you back and ready to pamper your stay. Kind Regard,

8/10 Good

Christopher

Liked: Cleanliness, staff & service
Stayed 5 nights in Nov 2023
Response from Lisa - Truntum Kuta on 7 Dec 2023
Dear Christopher, Thank you very much for affording your precious time to write a review and give us a rating on Expedia. We are extremely happy to learn that your entire stay with Truntum Kuta exceeded your expectations and left a very great impression on you. This very detailed and honest review is much appreciated. Please accept our sincere apologies for the inconvenience that you have encountered during your stay with us, we will surely share this issue and evaluate it with the appropriate team for future improvement and to avoid the same thing happening again in the future. We do hope this great experience will always lead you back to Truntum Kuta every time your future trips to Kuta. We are looking forward to welcoming you back and ready to pamper your stay. Kind Regard,

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Paradise
Had a wonderful time at Truntum / Grand Inna. We have been to Bali often, and always stay here. The staff are amazing, so friendly and helpful. The beautiful Dexmar Martini is always a joy to deal with, we always look forward to catching up with her and our room cleaner Bayu was so thorough and always had a smile on his face. The reception / check in staff had us relaxed and smiling from the outset and the reservation staff Laksmi and Widi went out of their way to give us the room we requested. Loved our time here again and would definitely recommend
Stayed 13 nights in Nov 2023
Response from Lisa - Truntum Kuta on 22 Nov 2023
Dear Mark, Thank you so much for your kind words for Truntum Kuta. We are thrilled to hear that you had a wonderful time at Truntum Kuta. It means a lot to us that you choose to stay with us every time you visit Bali.We are glad to know that our staff, especially Dexmar Martini, Bayu, Laksmi, and Widi, provided you with excellent service. We will definitely pass along your compliments to them as they truly deserve it. It's great to hear that they made your stay more enjoyable and memorable.Your recommendation is greatly appreciated. We look forward to welcoming you back to Truntum Kuta in the future. Please feel free to reach out to us if there's anything else we can assist you with.Best regards,

10/10 Excellent

Diane Jane

Travelled with family
Liked: Cleanliness, staff & service, amenities
Once again the perfect location for our stay. Plenty of shops restaurants and beach bars to enjoy , the weather was perfect (bloody hot really) but we all have great tans We will return
Stayed 8 nights in Nov 2023
Response from Lisa - Truntum Kuta on 22 Nov 2023
Dear Diane Jane, Thank you very much for affording your precious time to write a review and give us a rating on Expedia. We are extremely happy to learn that your entire stay with Truntum Kuta exceeded your expectations and left a very great impression on you. This very detailed and honest review is much appreciated. Please accept our sincere apologies for the inconvenience that you have encountered during your stay with us, we will surely share this issue and evaluate it with the appropriate team for future improvement and to avoid the same thing happening again in the future. We do hope this great experience will always lead you back to Truntum Kuta every time your future trips to Kuta. We are looking forward to welcoming you back and ready to pamper your stay. Kind Regard, Management

8/10 Good

Raul Andres

Stayed 7 nights in Nov 2023
Response from Lisa - Truntum Kuta on 22 Nov 2023
Dear Raul Andres, Thank you very much for affording your precious time to write a review and give us a rating on Expedia. We are extremely happy to learn about your entire stay with Truntum Kuta exceeded your expectation and leave a very great impression on you. This very detailed and honest review is much appreciated. Please accept our sincere apologies for the inconvenience that you have encountered during your stay with us, we will surely share this issue and evaluate it with the appropriate team for future improvement and to avoid the same thing happening again in the future. We do hope this great experience will always lead you back to Truntum Kuta every time your future trips to Kuta. We are looking forward to welcoming you back and ready to pamper your stay. Kind Regard, Management

6/10 Okay

Gabriella Anna

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This property is very old and in need of a renovation, particularly the towels - both the bath towels and the pool towels. They were old and didn’t smell clean at all. Our first room wasn’t very clean and when we told them they immediately upgraded us and overall the staff were wonderful and caring. The free welcome drink was very disappointing as it was just a small glass of orange juice as was the breakfast as there weren’t many options. But the best thing about the hotel was the location - perfect for walking for shopping, drinks, dinner or whatever you fancied.
Stayed 5 nights in Nov 2023
Response from Lisa - Truntum Kuta on 22 Nov 2023
Dear Gabriella Anna, Thank you for taking the time to share your feedback with us. We appreciate your comments regarding the cleanliness of the towels, and we apologize for any inconvenience caused. Rest assured, we have taken note of your concerns and will address them accordingly to ensure a more pleasant experience for our guests in the future.We are glad to hear that our staff provided excellent service and promptly upgraded your room upon learning about the cleanliness issue. Your kind words about their caring attitude are truly appreciated and will be shared with the team.Regarding the welcome drink and breakfast, we apologize for not meeting your expectations. We value your feedback, and it will help us improve our offerings to provide a more satisfying experience for our guests. Your comments have been forwarded to our food and beverage department for their review.On a positive note, we are thrilled to hear that you enjoyed our hotel's location. We take pride in offering a convenient and accessible location for our guests to explore various shopping and dining options.Once again, we apologize for any inconvenience you encountered during your stay. We hope to have the opportunity to welcome you back in the future. Kind regards, Management

10/10 Excellent

Ruben

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Staff are super attentive and friendly. Not sure if they saw my message that it was my mum’s birthday but nothing special was done it said about it (but other people did have a birthday song at breakfast). Pools were great and warm. Location was fantastic. Breakfast buffet is also great especially to try Indonesian food.
Stayed 3 nights in Nov 2023
Response from Lisa - Truntum Kuta on 13 Nov 2023
Dear Ruben, Thank you for taking the time to share your feedback with us. We are delighted to hear that our staff were attentive and friendly during your stay. We apologize for any oversight regarding your mother's birthday and understand how important such occasions are. According to our policy, we will surprise the guest on the birthday and sing a happy birthday song with a slice of cake and a candle, and we believe our team surprised her upon breakfast. We are glad that you enjoyed our pools and found them to be great and warm. Our location is indeed fantastic, and we are pleased that you found it convenient. It's also great to hear that you appreciated our breakfast buffet, especially the opportunity to try Indonesian cuisine.Thank you once again for your valuable feedback, and we hope to have the pleasure of welcoming you and your mother back for a more memorable experience in the future. See you soon! Warm Regard,

4/10 Poor

Bridget

Disliked: Cleanliness, property conditions & facilities
Upon arrival I had to argue about receiving the room upgrade based on my gold status They said it was an Expedia offer and not theirs. After some back and forth, they agreed however the room they put me in was dirty and very old. Nothing like the photo representation. Certainly did not feel like an upgade. That evening, a sewer smell started in the bathroom... despite the fan being on, it was still there. The next morning I went to the front desk and reported the smell. By afternoon when I returned, they masked the smell with perfume. When I enquired, they said that was the "fix" the manager decided upon. I told them it was unacceptable. Another manager accompanied me to the room and immediately was displeased as he said that perfume will not fix the problem. (he was very nice!) At that time they changed my room, indicating that it was in fact the water line that housekeeping should have "flushed" While the other room smelled good and was bigger, it was still old. Definitely not 4* Restaurant service was poor. Buffet breakfast however was great. Pools were nice, area was lively and security staff very nice.
Stayed 2 nights in Nov 2023
Response from Lisa - Truntum Kuta on 6 Nov 2023
Dear Bridget, Greeting from Truntum Kuta Bali. Thank you for bringing your concerns to our attention. We apologize for the issues you encountered during your stay and understand that they had a negative impact on your experience.We apologize for any confusion regarding the room upgrade. While we strive to provide upgrades to our valued guests, it seems there was a miscommunication regarding the source of the upgrade. We apologize for any inconvenience caused during the initial discussion.We are also sorry to hear about the cleanliness issues and the unpleasant smell in your initial room. This is not the level of service we aim to provide, and we apologize for the inconvenience caused. We appreciate your patience and understanding as we worked to address the issue.We are glad to hear that the second room had a better smell and was more spacious. However, we apologize if it did not meet your expectations in terms of its age. We appreciate your feedback and will take it into consideration as we continue to improve our facilities.We are pleased to hear that you enjoyed the buffet breakfast and found the pools and lively atmosphere enjoyable. We will also address the concerns you raised about the restaurant service to ensure that it meets our guests' expectations.Thank you for choosing our hotel, and we apologize for any inconvenience caused during your stay. We value your feedback and hope to have the opportunity to serve you better in the future.Kind Regard,

8/10 Good

Tina

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The Hotel was in a great spot and the pool areas were good and not too busy. Staff were delightful and very friendly. The hotel is in need of some renovation but our room was clean, linen changed regularly and the bed comfortable.
Stayed 9 nights in Oct 2023
Response from Lisa - Truntum Kuta on 6 Nov 2023
Dear Tina, Thank you for taking the time to write this kind review on Expedia, it is much appreciated. It is a great privilege for us to receive your complimentary about Truntum Kuta. We were delighted to read every aspect here successfully exceeded your expectations from the beginning till you left our hotel. Please accept our sincere apologies for the inconvenience that you have encountered during your stay with us, we will surely share this issue and evaluate it with the appropriate team for future improvement and to avoid the same thing happening again in the future. We do hope this great experience will always lead you back to Grand Inna Kuta every time your future trips to Kuta. We are looking forward to welcoming you back and ready to pamper your stay. Kind Regard,

10/10 Excellent

Debbie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It very clean service was great they could not do enough for us
Stayed 13 nights in Oct 2023
Response from Lisa - Truntum Kuta on 26 Oct 2023
Dear Debbie, Thank you very much for affording your precious time to write a review and give us a rating on Expedia. We are extremely happy to learn that your entire stay with Truntum Kuta exceeded your expectations and left a very great impression on you. This very detailed and honest review is much appreciated. Please accept our sincere apologies for the inconvenience that you have encountered during your stay with us, we will surely share this issue and evaluate it with the appropriate for future improvement and to avoid the same thing happening again in the future. We do hope this great experience will always lead you back to Truntum Kuta every time your future trips to Kuta. We are looking forward to welcoming you back and ready to pamper your stay. Kind Regard,

10/10 Excellent

Ingrid

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Truntum
Great resort. Fantastic friendly staff. Wonderful buffet breakfast. Had all the massage and spa facilities. Would recommend this resort.
Stayed 1 night in Oct 2023
Response from Lisa - Truntum Kuta on 26 Oct 2023
Dear Ingrid, Thank you very much for affording your precious time to write a review and give us a rating on Expedia. We are extremely happy to learn that your entire stay with Truntum Kuta exceeded your expectations and left a very great impression on you. This very detailed and honest review is much appreciated. Please accept our sincere apologies for the inconvenience that you have encountered during your stay with us, we will surely share this issue and evaluate it with the appropriate for future improvement and to avoid the same thing happening again in the future. We do hope this great experience will always lead you back to Truntum Kuta every time your future trips to Kuta. We are looking forward to welcoming you back and ready to pamper your stay. Kind Regard,

10/10 Excellent

Ingrid

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trumtum Bali
Very nice resort on the beach. The people at the resort were always happy and friendly. The service was excellent. The price was excellent. Stayed 9 days and it was wonderful. Had a spa facial and massage. Very nice. They have three pools at the resort. Also a large restaurant which served a wonderful breakfast buffet. In the evening the restaurant is open. It has a very nice menu.
Stayed 9 nights in Oct 2023
Response from Lisa - Truntum Kuta on 26 Oct 2023
Dear Ingrid, Thank you very much for affording your precious time to write a review and give us a rating on Expedia. We are extremely happy to learn that your entire stay with Truntum Kuta exceeded your expectations and left a very great impression on you. This very detailed and honest review is much appreciated. Please accept our sincere apologies for the inconvenience that you have encountered during your stay with us, we will surely share this issue and evaluate it with the appropriate for future improvement and to avoid the same thing happening again in the future. We do hope this great experience will always lead you back to Truntum Kuta every time your future trips to Kuta. We are looking forward to welcoming you back and ready to pamper your stay. Kind Regard,

10/10 Excellent

harlem

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities
It was good value and the breakfast was nice
Stayed 3 nights in Oct 2023
Response from Lisa - Truntum Kuta on 26 Oct 2023
Dear Harlem, Thank you very much for affording your precious time to write a review and give us a rating on Expedia. We are extremely happy to learn that your entire stay with Truntum Kuta exceeded your expectations and left a very great impression on you. This very detailed and honest review is much appreciated. Please accept our sincere apologies for the inconvenience that you have encountered during your stay with us, we will surely share this issue and evaluate it with the appropriate for future improvement and to avoid the same thing happening again in the future. We do hope this great experience will always lead you back to Truntum Kuta every time your future trips to Kuta. We are looking forward to welcoming you back and ready to pamper your stay. Kind Regard,

10/10 Excellent

Curt

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay at Truntum Kuta. Everyone was very friendly and accommodating. Bed was comfortable and the location was great!
Stayed 3 nights in Oct 2023
Response from Lisa - Truntum Kuta on 26 Oct 2023
Dear Curt, Thank you very much for affording your precious time to write a review and give us a rating on Expedia. We are extremely happy to learn that your entire stay with Truntum Kuta exceeded your expectations and left a very great impression on you. This very detailed and honest review is much appreciated. Please accept our sincere apologies for the inconvenience that you have encountered during your stay with us, we will surely share this issue and evaluate it with the appropriate for future improvement and to avoid the same thing happening again in the future. We do hope this great experience will always lead you back to Truntum Kuta every time your future trips to Kuta. We are looking forward to welcoming you back and ready to pamper your stay. Kind Regard,

10/10 Excellent

THERESA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful service from the moment we were picked up from the airport. All staff were fantastic. Great food lovely room with a great view. Breakfast was Devine every meal was !!! We will definitely stay there again
Stayed 12 nights in Sep 2023
Response from Lisa - Truntum Kuta on 26 Oct 2023
Dear Theresa, Thank you very much for affording your precious time to write a review and give us a rating on Expedia. We are extremely happy to learn that your entire stay with Truntum Kuta exceeded your expectations and left a very great impression on you. This very detailed and honest review is much appreciated. Please accept our sincere apologies for the inconvenience that you have encountered during your stay with us, we will surely share this issue and evaluate it with the appropriate for future improvement and to avoid the same thing happening again in the future. We do hope this great experience will always lead you back to Truntum Kuta every time your future trips to Kuta. We are looking forward to welcoming you back and ready to pamper your stay. Kind Regard,

10/10 Excellent

moulayll

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and very well Thank you very much
Stayed 14 nights in Sep 2023
Response from Lisa - Truntum Kuta on 26 Oct 2023
Dear MoulayII, Thank you very much for affording your precious time to write a review and give us a rating on Expedia. We are extremely happy to learn that your entire stay with Grand Inna exceeded your expectations and left a very great impression on you. This very detailed and honest review is much appreciated. Please accept our sincere apologies for the inconvenience that you have encountered during your stay with us, we will surely share this issue and evaluate it with the appropriate for future improvement and to avoid the same thing happening again in the future. We do hope this great experience will always lead you back to Truntum Kuta every time your future trips to Kuta. We are looking forward to welcoming you back and ready to pamper your stay. Kind Regard,