Dear Beatrice,Thank you very much for your recent visit to The Waterfront Hotel and for having taken the time to share about your experience with us. We are sorry to hear of your encounters during your stay with us and we sincerely apologize for the inconvenience caused. We take note on your feedback regarding the cleanliness; rest assured that your feedback will serve as our guide as we continuously work to improve our service for the betterment of our guests. We truly appreciate your input in providing us the opportunity to improve our service and product that reflect the true service by The Waterfront Hotel.We hope we can welcome you again very soon at The Waterfront Hotel while visiting KuchingKind regards, SereneMarCom Manager

Dear Roy,Thank you very much for your visit to The Waterfront Hotel and for having taken the time to share about your experience with us. We are more than grateful to read that you had a wonderful stay with us and that you enjoyed the convenient location. We truly appreciate your kind post and compliments! We are all humbled by your praise which helps to motivate us in giving our best on a daily basis.We look forward to welcoming you back to The Waterfront Hotel in the near future.Kind regards, Serene MarCom Manager

Dear Mayank,Thank you very much for your recent visit to The Waterfront Hotel and for having taken the time to share about your experience with us. We are pleased to read that you enjoyed our hotel and we are glad that our hospitality met your expectations and that our services left you satisfied. We constantly strive to give our guests the best experience while staying with us! Looking forward to have you back with us again, see you soon!Kind regards, Serene MarCom Manager

Dear Sze Guan,Thank you very much for your recent visit to The Waterfront Hotel and for having taken the time to share about your experience with us. We take note on your feedback on our room facilities; rest assured that your feedback will serve as our guide as we continuously work to improve our service for the betterment of our guests. We truly appreciate your input in providing us the opportunity to improve our service and product that reflect the true service by The Waterfront Hotel.We hope we can welcome you again very soon at The Waterfront Hotel while visiting Kuching.Kind regards, SereneMarCom Manager

Dear Michael,Thank you for your stay with The Waterfront Hotel and for rating us five star following your stay at The Waterfront Hotel.We are glad that you were happy with our hospitality and enjoyed staying with us. We work hard to show warmth to all our guests and your lovely feedback indeed is motivation for us to know that we managed to achieve that!We hope we will have the pleasure of having you with us once again.Kind regards, Serene MarCom Manager

Dear James,We are pleased to know that you had a great stay with us and that you will recommend us. We do take pride in our location and the convenience it offers to our guests. We constantly strive to give our guests the best experience while staying with us and we wish to have your return stay once again!Kind regards, Serene MarCom Manager

Dear Robert,Thank you very much for your recent visit to The Waterfront Hotel and for having taken the time to share about your experience with us. We are more than pleased to know that you had a wonderful stay and loved the services extended by our professional team, and found yourself staying comfortably with us. We truly appreciate your kind post and compliments! We are all humbled by your praise which helps to motivate us in giving our best on a daily basis.We look forward to welcoming you back to The Waterfront Hotel in the near future.Kind regards, Serene MarCom Manager

Dear Lynette,Thank you very much for your recent visit to The Waterfront Hotel and for having taken the time to share about your experience with us.We are happy to read that you enjoyed our hotel. We constantly strive to give our guests the best experience while staying with us and we wish to have your return stay once again!Kind regards, SereneMarCom Manager

Dear lim,Thank you very much for your visit to The Waterfront Hotel and for having taken the time to share about your experience with us. We are happy to read that you enjoyed our hotel and found the satisfactory service during your time here with us. We constantly strive to give our guests the best experience while staying with us and we wish to have your return stay once again!Kind regards, SereneMarCom Manager

Dear Peter,Thank you very much for your recent visit to The Waterfront Hotel and for having taken the time to share about your experience with us. We are more than pleased to read that you had a wonderful stay with us and loved the service extended by our professional team. We are grateful that our hospitality left you feeling satisfied. We constantly strive to give our guests the best experience while staying with us! Most reassuring indeed to know you will return if your travel brings you back to beautiful Kuching.Kind regards, Serene MarCom Manager

Dear Kevin,Thank you for your stay with The Waterfront Hotel and for rating us five star following your stay with us.We are more than pleased to know that you had a wonderful stay and loved the attention to details and personal gesture extended by our professional team.We are glad that you were happy with our hospitality and enjoyed staying with us. We truly appreciate your kind post and compliments! We are all humbled by your praise which helps to motivate us in giving our best on a daily basis.We look forward to welcoming you back to The Waterfront Hotel in the near future.Kind regards, Serene MarCom Manager

Dear Wei Wei,Thank you very much for your visit to The Waterfront Hotel and for having taken the time to share about your experience with us. We are grateful to read that you enjoyed our convenient location. We do take pride in our location and the convenience it offers to our guests. We truly appreciate your kind post and compliments! We are all humbled by your praise which helps to motivate us in giving our best on a daily basis.We look forward to welcoming you back to The Waterfront Hotel in the near future.Kind regards, Serene MarCom Manager

Dear Anonymous,Thank you very much for your visit to The Waterfront Hotel and for having taken the time to share about your experience with us. We are more than pleased to read that you enjoyed our hotel and the convenient location of this hotel. We are grateful that our location offers you with the convenience for a hunt for Kuching’s eateries. We truly appreciate your kind post and compliments! We are all humbled by your praise which helps to motivate us in giving our best on a daily basis. We look forward to welcoming you back to The Waterfront Hotel in the near future.Kind regards, Serene MarCom Manager

Dear Marilyn,Thank you very much for your visit to The Waterfront Hotel and for having taken the time to share about your experience with us. We are happy to read that you enjoyed our hotel and found the satisfactory service during your time here with us. We constantly strive to give our guests the best experience while staying with us and we wish to have your return stay once again!Kind regards, Serene MarCom Manager

Dear JAVE,Thank you very much for your visit to The Waterfront Hotel and for having taken the time to share about your experience with us. We are more than pleased to know that you had a wonderful experience with us and it is our pleasure to have you as our guest. We look forward to welcoming you back to The Waterfront Hotel in the near future!Kind regards, Serene MarCom Manager

Dear Lei Ling,Thank you for your stay with us and for rating us five star following your stay at The Waterfront Hotel.We hope you enjoyed our hotel while with us and will continue to strive to do better and provide the best to our guests. We hope to have the pleasure of having you with us once again!Kind regards, SereneMarCom Manager

Dear David,Thank you for your stay with The Waterfront Hotel and for rating us five star following your stay with us.We are more than pleased to know that you had a wonderful stay and loved the attention to details and personal gesture extended by our professional team.We are glad that you were happy with our hospitality and enjoyed staying with us. We truly appreciate your kind post and compliments! We are all humbled by your praise which helps to motivate us in giving our best on a daily basis.We look forward to welcoming you back to The Waterfront Hotel in the near future.Kind regards, Serene MarCom Manager

Dear Chin Yee,Thank you very much for your visit to The Waterfront Hotel and for having taken the time to share about your experience with us. We are more than grateful to read that you had a wonderful stay with us and that you enjoyed the convenient location. At the same time, it is heartwarming to know that you loved the services extended by our professional team. Our team will be delighted to read your compliments on their hospitality. We truly appreciate your kind post and compliments! We are all humbled by your praise which helps to motivate us in giving our best on a daily basis.We look forward to welcoming you back to The Waterfront Hotel in the near future.Kind regards, Serene MarCom Manager

Dear Anand,Thank you for your stay with The Waterfront Hotel and for rating us five star following your stay at The Waterfront Hotel.We are glad that you were happy with our hospitality and enjoyed staying with us. We work hard to show warmth to all our guests and your lovely feedback indeed is motivation for us to know that we managed to achieve that!We hope we will have the pleasure of having you with us once again.Kind regards, Serene MarCom Manager

Dear Donald, Thank you for your visit to The Waterfront Hotel and for having taken the time to share about your experience with us. We are pleased to know that you loved the hotel facilities and enjoyed the convenient location. At the same time, we are sorry to hear about your Club Floor experience with us. Please accept our sincere apology for the less than satisfactory experience. We have shared this with the management for review and they are currently working for improvement. Once again, we truly appreciate your input on our Club Floor. Receiving feedback from our guests is essential for us to identify where we can do better and as such, we appreciate you taking the time to share your thoughts with us regarding your stay. Our team will do our best to showcase the improvement we have made in the meantime and we look forward for another opportunity to better serve you.Kind regards, SereneMarCom Manager

Dear Adrian,Thank you very much for your recent visit to The Waterfront Hotel and for having taken the time to share about your experience with us. We are grateful to read that you had a wonderful stay with us. We truly appreciate your kind post and compliments! We are all humbled by your praise which helps to motivate us in giving our best on a daily basis.We look forward to welcoming you back to The Waterfront Hotel in the near future.Kind regards, Serene MarCom Manager

Dear Adi,Thank you very much for your recent visit to The Waterfront Hotel and for having taken the time to share about your experience with us. We are more than pleased to read that you enjoyed our hotel and that our hospitality left you feeling satisfied. Your feedback will serve as our guide as we continuously work to improve our service for the betterment of our guests. We hope we can welcome you again very soon at The Waterfront Hotel while visiting Kuching.Kind regards, Serene MarCom Manager

Dear Randall A,Thank you very much for your recent visit to The Waterfront Hotel and for having taken the time to share about your experience with us. We are grateful to read that you had a wonderful stay with us. We truly appreciate your kind post and compliments! We are all humbled by your praise which helps to motivate us in giving our best on a daily basis.We look forward to welcoming you back to The Waterfront Hotel in the near future.Kind regards, Serene MarCom Manager

Dear liza,Thank you very much for your visit to The Waterfront Hotel and for having taken the time to share about your experience with us. We are happy to read that you enjoyed our hotel and found the satisfactory service during your time here with us. We truly appreciate your kind post and compliments! We are all humbled by your praise which helps to motivate us in giving our best on a daily basis.We look forward to welcoming you back to The Waterfront Hotel in the near future.Kind regards, SereneMarCom Manager

Dear Keng Wei,Thank you very much for your visit to The Waterfront Hotel and for having taken the time to share about your experience with us.We are happy to read that you enjoyed our hotel and enjoyed the convenient location. We do take pride in our location and the convenience it offers to our guests. We constantly strive to give our guests the best experience while staying with us and we wish to have your return stay once again!Kind regards, Serene MarCom Manager

Dear Nancy,Thank you very much for your recent visit to The Waterfront Hotel and for having taken the time to share about your experience with us. We are pleased to read that our hospitality met your expectations and that our services left you satisfied. We constantly strive to give our guests the best experience while staying with us! Most reassuring indeed to know you will return if your travel brings you back to beautiful Kuching.Kind regards, SereneMarCom Manager

Dear Clare, Thank you very much for your visit to The Waterfront Hotel and for having taken the time to share about your experience with us. We are more than pleased to know that you had a comfortable stay with us and that you enjoyed our breakfast spread! We truly appreciate your kind post and compliments! We are all humbled by your praise which helps to motivate us in giving our best on a daily basis. We look forward to welcoming you back to The Waterfront Hotel in the near future.Kind regards, SereneMarCom Manager

Dear Guest,Thank you very much for your visit to The Waterfront Hotel. We are pleased to know that you had a great stay with us. We constantly strive to give our guests the best experience while staying with us and we wish to have your return stay once again!Kind regards, SereneMarCom Manager

Dear Henward, Thank you very much for your visit to The Waterfront Hotel and for having taken the time to share about your experience with us. We are more than pleased to know that you loved the service provided by our professional team especially our pool attendant! At the same time, we are sorry to hear of your encounter with the rest of our staff and we sincerely apologize for the experience. Please rest assured that the management take note on your feedback and is working on improvements.We truly appreciate your kind post and compliments! We are all humbled by your praise which helps to motivate us in giving our best on a daily basis. We look forward to welcoming you back to The Waterfront Hotel in the near future.Kind regards, SereneMarCom Manager

Dear Lu Ee, Thank you very much for your visit to The Waterfront Hotel and for having taken the time to share about your experience with us. It is a pleasure to have you as our guest! We take note on your feedback with regards to the internet connection. Please rest assured that the management is currently working on improvement in this area and we can’t wait to have you back with us to experience the difference.Thank you again for bringing this issue to our attention and we hope that you would afford us the opportunity to serve you better once again in the future.Kind regards, SereneMarCom Manager

Dear Patricia, Thank you very much for your visit to The Waterfront Hotel and for having taken the time to share about your experience with us. We are more than pleased to know that you had a comfortable stay with us and that you enjoyed the convenient location together with the amazing view! At the same time, we take note on your feedback on the shower door. Please rest assured that we are currently in the midst of upgrading the facilities and we can’t wait to have you back with us to experience the difference.We truly appreciate your kind post and compliments! We are all humbled by your praise which helps to motivate us in giving our best on a daily basis. We look forward to welcoming you back to The Waterfront Hotel in the near future.Kind regards, SereneMarCom Manager

Dear OI LAI, Thank you for your visit to The Waterfront Hotel and for having taken the time to share about your experience with us. We are pleased to know that you loved the service extended by our professional team and the hotel cleanliness. At the same time, we are sorry to hear about your Club Floor experience with us. Please accept our sincere apology for the less than satisfactory experience. We have shared this with the management for review and they are currently working for improvement. Once again, we truly appreciate your input on our Club Floor. Receiving feedback from our guests is essential for us to identify where we can do better and as such, we appreciate you taking the time to share your thoughts with us regarding your stay. Our team will do our best to showcase the improvement we have made in the meantime and we look forward for another opportunity to better serve you.Kind regards, SereneMarCom Manager

Dear Kosma, Thank you very much for your visit to The Waterfront Hotel and for having taken the time to share about your experience with us. We are more than pleased to know that you had a comfortable stay with us and that you enjoyed the amazing view! We truly appreciate your kind post and compliments! We are all humbled by your praise which helps to motivate us in giving our best on a daily basis.We look forward to welcoming you back to The Waterfront Hotel in the near future.Kind regards, SereneMarCom Manager

Dear John,Thank you very much for your visit to The Waterfront Hotel and for having taken the time to share about your experience with us. We are more than grateful to read that you had a wonderful stay with us and that you enjoyed the convenient location. We truly appreciate your kind post and compliments! We are all humbled by your praise which helps to motivate us in giving our best on a daily basis.We look forward to welcoming you back to The Waterfront Hotel in the near future.Kind regards, SamGroup MarCom Manager

Dear Noor Faridah,Thank you very much for your visit to The Waterfront Hotel and for having taken the time to share about your experience with us. We are more than pleased to know that you had a wonderful experience with us and it is our pleasure to have you as our guest. We look forward to welcoming you back to The Waterfront Hotel in the near future!Kind regards, SamGroup MarCom Manager

Dear Chay,Thank you very much for your visit to The Waterfront Hotel and for having taken the time to share about your experience with us. We are more than pleased to know that you had a wonderful experience with us and it is our pleasure to have you as our guest. We look forward to welcoming you back to The Waterfront Hotel in the near future!Kind regards, SamGroup MarCom Manager

Dear James, Thank you very much for your visit to The Waterfront Hotel and for having taken the time to share about your experience with us. We are grateful for your patronage in addition to the very nice compliments extended. We are more than pleased to know that you had a wonderful stay with us and that you enjoyed the convenient location together with the amazing view! It is heartwarming to know that you loved the attention to details and personal gesture extended by our professional team, in particular, Frankie who exceeded your expectations. We work hard to show warmth to all our guests and your lovely feedback indeed is motivation for us to know that we managed to achieve that!Thank you for your positive comment, we truly appreciate it! We are all humbled by your praise which helps to motivate us in giving our best on a daily basis. It is a pleasure to have you as our guest and we look forward to welcoming you back to The Waterfront Hotel in the near future.Kind regards, SamGroup MarCom Manager

Dear Sue Kheong,Thank you for your visit to The Waterfront Hotel and for having taken the time to share about your experience with us.We are grateful to read that you had a pleasant stay with us and that you enjoyed the convenient location. At the same time, we are sorry to read of your encounters and we sincerely apologize for the less than satisfactory experience you had. It has been highlighted to our Maintenance team and they are currently making improvements. Thank you for sharing this with us and we truly appreciate it. Rest assured that your feedback will serve as our guide as we continuously work to improve our service for the betterment of our guests. Most reassuring indeed to know you will return if your travel brings you back to beautiful Kuching and we look forward to welcoming you back to The Waterfront Hotel in the near future.Kind regards, SamGroup MarCom Manager

Dear Stanley,Thank you for your visit to The Waterfront Hotel and for having taken the time to share about your experience with us.We are sorry to hear of your poor experience during your stay with us, especially with regards to the air-conditioning and TV issues; what you have experienced is not in our normal practice and we sincerely apologize for the less than satisfactory experience you had. We will definitely share this with our team especially our Maintenance Manager for review and further improvement.Receiving feedback from our guests is essential for us to identify where we should do better and as such, we appreciate you taking the time to share your thoughts with us regarding your stay. Our team will do our best to showcase the improvement we have made in the meantime and we hope that you would afford us the opportunity to serve you better once again in the future.Kind regards, SamGroup MarCom Manager

Dear Kuan,Thank you very much for your visit to The Waterfront Hotel and for having taken the time to share about your experience with us. We are more than grateful to read that you had a wonderful stay with us and that you enjoyed the convenient location. At the same time, it is heartwarming to know that you loved the services extended by our professional team. Our team will be delighted to read your compliments on their hospitality. We truly appreciate your kind post and compliments! We are all humbled by your praise which helps to motivate us in giving our best on a daily basis.We look forward to welcoming you back to The Waterfront Hotel in the near future.Kind regards, SamGroup MarCom Manager

Dear Seng,Thank you very much for your visit to The Waterfront Hotel and for having taken the time to share about your experience with us. We are more than grateful to read that you had a wonderful stay with us and that you enjoyed the convenient location. We truly appreciate your kind post and compliments! We are all humbled by your praise which helps to motivate us in giving our best on a daily basis.We look forward to welcoming you back to The Waterfront Hotel in the near future.Kind regards, SamGroup MarCom Manager

Dear Laurel,Thank you very much for your visit to The Waterfront Hotel and for having taken the time to share about your experience with us. We are more than grateful to read that you had a wonderful stay with us and that you enjoyed the convenient location. At the same time, it is heartwarming to know that you loved the services extended by our professional team. Our team will be delighted to read your compliments on their hospitality. We truly appreciate your kind post and compliments! We are all humbled by your praise which helps to motivate us in giving our best on a daily basis.We look forward to welcoming you back to The Waterfront Hotel in the near future.Kind regards, SamGroup MarCom Manager

Dear MOHD HILMEE,Thank you very much for your visit to The Waterfront Hotel. We are pleased to know that you had a great stay with us. We constantly strive to give our guests the best experience while staying with us and we wish to have your return stay once again!Kind regards, SamGroup MarCom Manager

Dear Guest,Thank you very much for your recent visit to The Waterfront Hotel. We are pleased to know that you had a great stay with us. We constantly strive to give our guests the best experience while staying with us and we wish to have your return stay once again!Kind regards, SamGroup MarCom Manager

Dear Dennis, Thank you very much for your visit to The Waterfront Hotel and for having taken the time to share about your experience with us. We are more than pleased to know that you had a comfortable stay with us and it is our pleasure to have you as our guest. We wish for you to recover soon and look forward to welcoming you back to The Waterfront Hotel in the near future! Kind regards, Sam Group MarCom Manager

Dear Amanda Lim, Thank you very much for your visit to The Waterfront Hotel and for having taken the time to share about your experience with us. We are more than grateful to receive your continuous support. We sincerely apologize for the glitches that you faced this round during your stay experience with us, especially with the condition of the room and bathroom facilities, which is definitely not our usual standard. Hence, your valuable feedbacks are brought up immediately to the management and we will be reaching out to you on this matter. Please rest assure that we are taking this incident seriously and relevant departments took appropriate measures to improve for the betterment of our guests’ stay. Receiving feedback from our guests is essential for us to identify where we should do better and as such, we appreciate you taking the time to share your thoughts with us regarding your stay. Thank you again for bringing this issue to our attention and rest assured that we are working towards resolving this issue. We hope that you would afford us the opportunity to serve you better once again in the future. Kind regards, Sam Group MarCom Manager

Dear Guest, Thank you very much for your visit to The Waterfront Hotel. We are pleased to know that you had a great stay with us. We constantly strive to give our guests the best experience while staying with us and we wish to have your return stay once again! Kind regards, Sam Group MarCom Manager

Dear Ee Ting, Thank you very much for your visit to The Waterfront Hotel. We are pleased to know that you had a great stay with us. We constantly strive to give our guests the best experience while staying with us and we wish to have your return stay once again! Kind regards, Sam Group MarCom Manager

Dear Hider, Thank you very much for your visit to The Waterfront Hotel. We are more than pleased to know that you had a wonderful stay with us. We look forward to welcoming you back to The Waterfront Hotel in the near future.