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Reviews

5/5 Excellent
368 reviews

Amenities

  • Pool
  • Free WiFi
  • Free parking
  • Kitchen

Map

What's nearby

  • Popular Location
    The Spring
    6 min walk
  • Popular Location
    Vivacity Megamall
    4 min drive
  • Popular Location
    City One Shopping Mall
    7 min drive
  • Airport
    Kuching (KCH-Kuching Intl.)
    12 min drive

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    About this area

    Kuching

    Located in Kuching, Citadines Uplands Kuching is in an area with good airport proximity. The area's natural beauty can be seen at South City Park and Friendship Park, while Chinese History Museum and Sarawak Museum are cultural highlights. Sultan Iskandar Planetarium and Golden Anniversary Bridge are also worth visiting. Our guests love the property's location for the sightseeing.

    4.7/5 guest location rating

    Guests like it for

    • Great shopping (80 reviews)
    • Safe (52 reviews)
    • Walkable (47 reviews)
    Popular Location

    What's nearby

    • The Spring - 6 min walk
    • Kuching Civic Centre - 3 min drive
    • Sarawak Orchid Garden - 3 min drive
    • Vivacity Megamall - 4 min drive
    • City One Shopping Mall - 7 min drive

    Getting around

    • Kuching (KCH-Kuching Intl.) - 12 min drive

    About this property

    Citadines Uplands Kuching

    This smoke-free aparthotel features an outdoor pool, a business centre and a meeting room. Free WiFi in public areas, free self parking and a free shopping centre shuttle are also provided. Other amenities include a children's pool, concierge services and dry cleaning. Each apartment features a kitchen with a fridge and a microwave, plus complimentary wireless Internet access and a TV with satellite channels. Guests can appreciate conveniences, such as a sitting area and a coffee/tea maker, and other amenities include an iPod dock and a DVD player.

    Property amenities

    Pool/Spa

    Outdoor pool

    Internet

    Free WiFi

    Parking and transport

    Free self-parking
    Limited parking
    24-hour return airport shuttle (surcharge)
    Airport shuttle on request
    Free shopping centre shuttle
    Accessible parking

    Family friendly

    Children stay free
    Children's pool

    Kitchen

    Fridge
    Microwave
    Coffee/tea maker
    Cookware/dishes/utensils

    Dining

    Continental breakfast available for a fee daily 6:30 AM–10:30 AM: MYR 21.20 for adults and MYR 21.20 for children
    Room service available

    Bedrooms

    Rollaway/extra beds: MYR 100.0 per night

    Bathrooms

    Shower only
    Free toiletries
    Hairdryer

    Living spaces

    Sitting area

    Entertainment

    TV with satellite service
    DVD player
    iPod docking station

    Outdoor areas

    Terrace

    Laundry

    Dry cleaning/laundry service
    Laundry facilities

    Work spaces

    1 meeting room
    Business centre
    Desk

    Suitability/Accessibility

    Lift
    Accessible bathroom
    Wheelchair-accessible parking
    Smoke-free property

    Services and conveniences

    Concierge services
    Tour/ticket assistance
    Daily housekeeping
    Safe
    Iron/ironing board
    Luggage storage
    Free newspapers (reception)
    24-hour front desk

    Location highlights

    Connected to a shopping centre
    Near the airport
    Near outlet shopping

    General

    215 rooms
    8 floors
    4.1

    Very Good

    5 - Excellent
    130
    4 - Good
    171
    3 - Okay
    53
    2 - Mediocre
    8
    1 - Poor
    6
    4.2
    Cleanliness
    4.1
    Service and Staff
    4.1
    Amenities
    4.1
    Property condition

    2/5

      The unit we stay toilet bowl not properly secured to the floor. This caused it move around. Overall, cleanliness of common area need to improve.

      Stayed 5 nights in Dec 2019

      5/5 Excellent

      • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

      Friendly staff, daily room cleaning & great gym& pool !

      Stayed 5 nights in Dec 2019

      1/5

      • Liked: Cleanliness
      • Disliked: Staff & service, property conditions & facilities

      Breakfast was absolutely abysmal and front desk staff was incompetent. Normal amenities like roomservice or a restaurant were missing completely. Staff told us it was a 3 star hotel even though they advertise with 4 stars.

      Stayed 8 nights in Dec 2019

      2/5

      • Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

      Bad service and poor room

      The water before 8am is always cold,we took cold shower for 3 mornings. We have a extra bed in Master bedroom,it was place next to wardrobe which block the wardrobe door from opening.For 4 days wardrobe cannot be used,clothes are hang everywhere in Master room. Bad experience with 1 of the Counter staff. I finish my swim at level 3 with 4 years old nephew (half naked) but forget to bring Room card. So we took lift from level 3 to level 2 all wet to ask for key card to go to our room. My brother was at level 2 waiting for us to get room card. Counter staff refused to give us a card but can only scan room card for us to go to our room at level 7. I told him my bro still waiting for is at level 2 so we need to go level 2 to get him before proceed to level 7. Counter atafd said he cannot follow us or lend us roomcard aa askwd ua to go back to him. No CHOICE,me and my 4 years old nephew took lift feom level 3 to level 2 to get bro together to go up level 2 . Then for 2nd time I walked to counter to ask Staff to use roomcard to scan the lift. Staff is insensible to customers need and requet. We were so cold but had to approach Staff twice. BAD SERVICES.

      Stayed 3 nights in Dec 2019

      5/5 Excellent

      • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

      My Citadine Experience

      Very convenient, quiet place and good location. Overall it is recommended.

      Stayed 2 nights in Dec 2019

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