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Reviews of Astana Wing - Riverside Majestic Hotel

4 out of 5
Astana Wing - Riverside Majestic Hotel
Jalan Borneo, Off Jalan Tunku Abdul Rahm, P.O.Box 2928, Kuching, Sarawak

Reviews

7.8

Good

Rating 10 - Excellent. 36 out of 102 reviews" "
Rating 8 - Good. 38 out of 102 reviews" "
Rating 6 - Okay. 12 out of 102 reviews" "
Rating 4 - Poor. 11 out of 102 reviews" "
Rating 2 - Terrible. 5 out of 102 reviews" "

7.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 2 nights in Mar 2024

6/10 Okay

Zon

Location was good
Stayed 3 nights in Feb 2024

10/10 Excellent

nagarajan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023

10/10 Excellent

Tek

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and beautiful river view.

8/10 Good

Eugene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023

6/10 Okay

swee lin, singapore

Liked: Staff & service
Disliked: Cleanliness
White Towels are not white so not sure how clean. Bathroom isn’t clean but decent water pressure
Stayed 3 nights in Dec 2023

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 3 nights in Nov 2023

8/10 Good

mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
its a fantastic experience
Stayed 1 night in Nov 2023

8/10 Good

Eugene

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Great location
Great location, but not many amenities. The skybar was cool and being close to the river a plus
Stayed 2 nights in Nov 2023

4/10 Poor

Hock Cheow

Business traveller
Disliked: Amenities
The room not clean even at 4pm have to call the reception.
Stayed 3 nights in Oct 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Shung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
The location is quite good, with a view of the river. Within walking distance to old town. Amenities are basic, matching the price paid for. No issue with cleanliness.
Stayed 1 night in Jul 2023

10/10 Excellent

Poh Lian

Liked: Cleanliness, staff & service, property conditions & facilities
only air conditioning not cold
Stayed 2 nights in Jun 2023

4/10 Poor

Pg Aidah

Stayed 4 nights in Jun 2023

4/10 Poor

Morene

Stayed 4 nights in Apr 2023

4/10 Poor

Alwin

Business traveller
Liked: Cleanliness
Disliked: Staff & service
The hotel is fine but not the staff. Lacking of basic amenity like hair dryer is a surprise for me. It took 3 calls and 1 hour later to receive it via reception counter. Was charged twice for the hotel bill as well. Have to call Expedia to settle the bill. Inconsistent customer service where they agreed to allow me for late checkout at 1pm. 12.30pm called me to checkout. Upon checkout, I passed the cards to the reception who is happened to be the duty manager. Process my checkout halfway through, he decided to pass my checkout process to his staff and I have to wait for the staff to process all over again. And the duty manager continues with his phone.
Stayed 3 nights in Apr 2023

10/10 Excellent

Terence

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Needed just one night to rest before flying off the next morning. Room was new and clean which was the best part. Service was on par and private transport was easy to locate and pick me up.
Stayed 1 night in Dec 2022

6/10 Okay

Kathleen

Stayed 4 nights in Nov 2022

2/10 Terrible

Yiwen, Singapore

Stayed 1 night in Sep 2022

6/10 Okay

Kuet

Business traveller
Bathroom basin without stopper. Light in room very bad .the amenities
Stayed 3 nights in Sep 2022

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Staffs are friendly but room is not clean
Most staffs are friendly and helpful. Lobby look nice and decent but unfortunately the room is bad. It is not well lit. It’s dark that you can do reading. The toilet is badly stained and basin is clogged. Room is dusty. Water dispenser is outside the room - 1 unit per floor so u have to walk out to get drinking water.
Stayed 2 nights in Aug 2022

2/10 Terrible

Kuet

Stayed 8 nights in Aug 2022

6/10 Okay

Lawrence

Business traveller
Liked: Cleanliness, staff & service, room comfort
Clean Hotel.
Returned visit. Doorman is as Friendly as ever. However the room give this time looks a bit more tired. Sheets and towel still smells washed but there is a baby cockroach playing hide and seek in the toilet.
Stayed 1 night in Jul 2022

8/10 Good

Lawrence

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Clean hotel at a good price.
Reception during check in was frosty. But room is clean and sheets and towel smells washed. Good initiative on providing water cooler on each floor to reduce wastage of plastic drinking bottles. Just hope that the filters in those coolers are routinely replaced.
Stayed 1 night in Jul 2022

4/10 Poor

Jason

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

8/10 Good

Detlef C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

6/10 Okay

LEE HOON

Stayed 2 nights in Jun 2022

10/10 Excellent

Norhayati Faridah

Stayed 1 night in Apr 2022

6/10 Okay

Faishal

Stayed 1 night in Mar 2022

10/10 Excellent

Elinety Joji anak

Stayed 1 night in Mar 2022

6/10 Okay

Hider

Stayed 2 nights in Feb 2022

6/10 Okay

Jemmy

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2022

10/10 Excellent

MOHD NURQHOMENI AZRAI

Stayed 2 nights in Jan 2022

8/10 Good

Mohamad Azizul Hakim

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything just good
Stayed 2 nights in Nov 2021

10/10 Excellent

Mohamed Huzaifah, ALOR GAJAH

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable.
Stayed 11 nights in Jan 2022

2/10 Terrible

Husaini Bin

Stayed 4 nights in Dec 2021

10/10 Excellent

Mahadir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

8/10 Good

Suhaili

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenience and pleasant officer.❤️
Stayed 1 night in Nov 2021

6/10 Okay

Sharin, Sinagpore

Business traveller
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Near the river where you have food stlls at night. Near malls for easy dinings
Stayed 3 nights in Feb 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Stayed 2 nights in Jan 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel by the river bank
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Clean and spacious rooms. Great location!
Stayed 2 nights in Dec 2019

10/10 Excellent

Sharin, Singapore

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, near waterfront and also shopping centres are within walking distance
Stayed 1 night in Dec 2019

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 9 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

6/10 Okay

Basil

Disliked: Cleanliness, property conditions & facilities
????
our room was infested by cockroaches otherwise comfortable!
Stayed 2 nights in Oct 2019

8/10 Good

Sharin, Singapore

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Its just infront of the waterfront with good view. Variety spread of food for breakfast. However there are cockroaches seen in the room.
Stayed 2 nights in Oct 2019

10/10 Excellent

David C N

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great sized room. The room was clean. The staff are nice... Wonderful location and the river view was breathtaking..! :)
Stayed 1 night in Sep 2019