Breakfast served

Reviews of The Kuala Lumpur Journal

4 out of 5
The Kuala Lumpur Journal
30, Jalan Beremi,, Off Jalan Sultan Ismail, Kuala Lumpur

Reviews

8.8

Excellent

Rating 10 - Excellent. 533 out of 1007 reviews" "
Rating 8 - Good. 362 out of 1007 reviews" "
Rating 6 - Okay. 80 out of 1007 reviews" "
Rating 4 - Poor. 24 out of 1007 reviews" "
Rating 2 - Terrible. 8 out of 1007 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Enice

Liked: Cleanliness, staff & service
The service was excellent. The location was great . I enjoyed the breakfast buffet. I would definitely recommend this place to someone else.
Stayed 2 nights in Mar 2024

10/10 Excellent

george

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel is in good condition it is modern and the staff were all very welcoming and helpful. The area around the hotel is dirty but felt safe and any people we met around the area were polite and friendly. The hotel is well positioned for transport links within the city and has many places to eat and have a drink from local to global foods and drinks. A big thank you to the staff for letting us keep our room on for a couple of hours for free as we had an evening flight. My only gripe was the music that was played at the pool which was brain dead club music not for me. I like to chill at the pool:)
Stayed 4 nights in Mar 2024
Response from KL Journal Team on 15 Mar 2024
We greatly appreciate your feedback on your recent stay. We're delighted to hear that you had an enjoyable experience, and we look forward to your return in the near future!

8/10 Good

Clive

Stayed 6 nights in Feb 2024

6/10 Okay

Pathmesh

Travelled with family
Liked: Staff & service, amenities
Reasonable location
Stayed 5 nights in Feb 2024
Response from KL Journal Team on 13 Feb 2024
We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service
Stayed 3 nights in Jan 2024
Response from KL Journal Team on 5 Feb 2024
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. We hope to welcome you back again soon!

8/10 Good

Baljit

Stayed 1 night in Dec 2023
Response from KL Journal Team on 5 Feb 2024
We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.

10/10 Excellent

Hartati

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from KL Journal Team on 5 Feb 2024
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. We hope to welcome you back again soon!

8/10 Good

Jayant

Stayed 2 nights in Sep 2023
Response from KL Journal Team on 5 Feb 2024
We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.

10/10 Excellent

Sehrish, Waukesha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a pleasant stay. Close to the food street and walking distance to some of the main attractions.
Stayed 2 nights in Nov 2023
Response from KL Journal Team on 27 Nov 2023
Dear Sehrish, We greatly appreciate your feedback on your recent stay. We're delighted to hear that you had an enjoyable experience, and we look forward to your return in the near future!

10/10 Excellent

jonathan

Stayed 3 nights in Nov 2023
Response from KL Journal Team on 27 Nov 2023
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. We hope to welcome you back again soon!

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was amazingly friendly and helpful
Stayed 6 nights in Oct 2023
Response from KL Journal Team on 9 Nov 2023
Thank you for sharing your positive experience with us. We're happy to have been a part of your journey, and we hope to have the pleasure of hosting you once more!

10/10 Excellent

Dean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and location
I really enjoyed my stay here, great hotel that had everything I needed. Room was neat & tidy and quiet. Rooftop pool and bar was great. Easy access to the Pavillion shopping centre and right in the middle of Bukit Bintang. Only negative was it was hard for GRAB cars to find the hotel as there were some roadworks happening making it hard to get in. This is temporary so I'm sure will be cleared up soon, nothing the hotel can do about it. Hotel staff were friendly and super attentive to my needs. I'll stay here again when travelling to KL.
Stayed 5 nights in Oct 2023
Response from KL Journal Team on 9 Nov 2023
Thank you for sharing your positive experience with us. We're happy to have been a part of your journey, and we hope to have the pleasure of hosting you once more!

6/10 Okay

Lisa

Travelled with family
Liked: Staff & service
Water ponding in toilet, below the basin.
Stayed 3 nights in Oct 2023
Response from KL Journal Team on 31 Oct 2023
Dear Lisa, Thank you for taking the time to review your stay with us. We have taken note of your feedback and will share them with the team for further improvement. Nevertheless, we are glad you had a pleasant one and hope to welcome you back again soon!

8/10 Good

YEW BENG

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from KL Journal Team on 31 Oct 2023
Dear Yew Beng, We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.

10/10 Excellent

Lester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
Location was great, close to monorail, mrt & free bus service so easy to get about. Short walk to Jalan Alor Street & nightlife. Staff were friendly, welcoming & on request allowed a late check out which was terrific. Breakfast was adequate with choices of dishes, fresh fruit, cereals, coffee/tea/juices etc in pleasant seated area. Room was spacious as was the bathroom area. King size bed in our chosen room was comfortable & great to have extra pillows.
Bar & Swimming Pool area
Stayed 3 nights in Oct 2023
Response from KL Journal Team on 31 Oct 2023
Dear Lester, Thank you for sharing your positive experience with us. We're happy to have been a part of your journey, and we hope to have the pleasure of hosting you once more!

10/10 Excellent

Alvyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel great location
Good hotel as location easy walking distance to lots of resturants, shops and some sights such as KL tower. Hotel itself was lovely, the rooftop bar and pool was nice to have. The staff were brilliant, very helpful and efficient. Was a good breakfast with good coffee to start your day. Room nice and quiet
Stayed 5 nights in Oct 2023
Response from KL Journal Team on 31 Oct 2023
Dear Alvyn, We greatly appreciate your feedback on your recent stay. We're delighted to hear that you had an enjoyable experience, and we look forward to your return in the near future!

8/10 Good

Wai Kuan

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from KL Journal Team on 20 Oct 2023
We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.

10/10 Excellent

Milton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay here was wonderful! Tons of food options, great amenities, delicious breakfast with tons of variety, and the service staff was top tier. Thank you for the memorable stay and we look forward to our next visit!
Stayed 2 nights in Oct 2023
Response from KL Journal Team on 13 Oct 2023
Thank you for sharing your positive experience with us. We're happy to have been a part of your journey, and we hope to have the pleasure of hosting you once more!

6/10 Okay

Verified traveller

Travelled with family
Stayed 2 nights in Sep 2023
Response from KL Journal Team on 9 Oct 2023
Dear Guest, We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.

10/10 Excellent

Shilpa

Travelled with group
In the heart of the city. It is very walkable. The breakfast was good.
Stayed 3 nights in Sep 2023
Response from KL Journal Team on 15 Sept 2023
Dear Shilpa, Thank you for taking the time to review your stay with us. We are glad you had a pleasant one and hope to welcome you back again soon!

10/10 Excellent

Low

Stayed 3 nights in Sep 2023
Response from KL Journal Team on 11 Sept 2023
Dear Low, We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.

4/10 Poor

Fawziyah

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
This was my second time staying at this KL Journal. The first time was in December 2019, the staff then were much nicer and had better service. The staff now refrain from engaging with customers. The staff now do not even greet you on arrival, no welcome, nothing. If they see you around, they look grumpy and don’t expect to be asked how your stay was on departure either. Our room was on the 10th floor and was nice… but it is difficult to sleep due to the outside noise of live bands playing around Bukit Bintang. The breakfast has improved from the last time I stayed, so that was good!
Stayed 6 nights in Aug 2023
Response from KL Journal Team on 1 Sept 2023
Dear Fawziyah, thank you for taking the time to write your review. Your feedback highly concerns us and we would highly appreciate it. As always, we will continue to improve and surpass expectations in our service and will share them with the team for further improvement. We hope to see you soon again!

8/10 Good

Peck Fern

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great. Within walking distance to popular shopping malls. Rooms are comfortable also. The only grumble I have is to please change 3A in the lifts to 4.
Stayed 2 nights in Aug 2023
Response from KL Journal Team on 24 Aug 2023
Dear Peck Fern, Thank you for taking the time to review your stay with us. We are glad you had a pleasant one and hope to welcome you back again soon!

8/10 Good

Seong Ho

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Restaurant in front of hotel is nice.
Stayed 2 nights in Aug 2023
Response from KL Journal Team on 17 Aug 2023
Dear Seong Ho, Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and look forward to having you again soon.

10/10 Excellent

khaled Nabil

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and quality are balanced
Stayed 3 nights in Aug 2023
Response from KL Journal Team on 17 Aug 2023
Dear Khaled Nabil, Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and look forward to having you again soon.

6/10 Okay

Dallas Elizabeth

Travelled with family
Liked: Cleanliness, amenities
Had to ask about everything, room service was slow.
Stayed 7 nights in Aug 2023
Response from KL Journal Team on 17 Aug 2023
Dear Dallas Elizabeth, Thank you for taking the time to review your recent stay with us. Sincere apologies for not meeting your expectations in regard to our service standards. We have identified our shortfalls and will share them with the team for further improvement. We hope to see you soon again!

8/10 Good

Andrea

Liked: Cleanliness, staff & service
Stayed 3 nights in Aug 2023
Response from KL Journal Team on 11 Aug 2023
Dear Andrea, Thank you for taking the time to review your stay with us. We are glad you had a pleasant one and hope to welcome you back again soon!

10/10 Excellent

Andrea, Toronto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great area, nice roof top pool
Stayed 3 nights in Jul 2023
Response from KL Journal Team on 11 Aug 2023
Dear Andrea, Thank you for taking the time to review your stay with us. We are glad you had a pleasant one and hope to welcome you back again soon!

10/10 Excellent

Nurul

Stayed 2 nights in Jul 2023
Response from KL Journal Team on 11 Aug 2023
Dear Nurul, Thank you for taking the time to review your stay with us. We are glad you had a pleasant one and hope to welcome you back again soon!

8/10 Good

Wai chu

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from KL Journal Team on 3 Jul 2023
We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.

8/10 Good

DAVID

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, nice pool, good breakfast and helpful staff
Stayed 2 nights in Jun 2023
Response from KL Journal Team on 21 Jun 2023
Thank you for taking the time to review your stay with us. We are glad to know that you had a pleasant one and hope to welcome you back again soon!

10/10 Excellent

Kai Keng

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Safe, clean, value for money and good location
Receptionist service is courteous, swift and check in is extremely fast. We booked a triple room with queen and single beds. Room is very clean and spacious and quiet. Bathroom is also big with rain shower. Location is in the middle of big shopping malls. The hotel looks like a very run down building from the outside, but the lobby is nice. We drove to this hotel and secured parking is available at the basement, which is very important to us. There are parking around the hotel, probably cheaper but not safe. We are not easily satisfied I must say. Only issues that annoyed us slightly are: the towels are clean, but frayed; and the toilet aluminium door is noisy when closed or locked. But relatively these are just minor issues. Overall a great stay for the price.
Secured basement car park
Hotel entrance
Hotel building
Big rain shower
Stayed 2 nights in Jun 2023
Response from KL Journal Team on 21 Jun 2023
Thank you for taking the time to review your stay with us. We are glad to know that you had a pleasant one and hope to welcome you back again soon!

10/10 Excellent

jeffrey

Stayed 4 nights in May 2023
Response from KL Journal Team on 30 May 2023
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. We hope to welcome you back again soon!

10/10 Excellent

Manerah

Liked: Cleanliness, staff & service, property conditions & facilities
One of my best stays in KL. The staff is super nice and accommodating. Had an easy time walking around to dining and shopping areas. The room itself was cool and modern. The shower was a dream. A big thanks to Shan for addressing an issue in the most professional manner. My compliments to you. Thanks for a memorable stay in KL.
Response from KL Journal Team on 12 May 2023
Dear Manerah, Thank you for taking the time to review your stay with us. We are glad to know that you had a pleasant one and hope to welcome you back again soon!

8/10 Good

Jon

Liked: Cleanliness
Nice but service lacking
Nice boutiquey hotel with good sized rooms. Marked down for 2 reasons; hotel room ambient lighting had an annoying flickering fluorescent which i reported on first arrival. Told it was fixed later that eve but it wasn’t Reported again and nothing done about it so could not use lighting for 3 days. Secondly. On last night decided to have a last KL during in the swimming club. Went at 9:35pm knowing bar shuts at 10pm. Couldn’t drink as they had totalled card payments early and could only take cash. Not my problem so i left.
Stayed 2 nights in Mar 2023
Response from KL Journal Team on 3 Apr 2023
Thank you for taking the time to review your stay with us. We have taken note on your feedback and will share them with the team for further improvement. We hope to welcome you back again soon!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Air conditioning- please do something
Everything was good except for the fact the air conditioning was. It working well on the 2nd nite and we couldn’t sleep well. We had same issue the last time we stayed there and they actually changed the room for us after the first nite.
Stayed 2 nights in Mar 2023
Response from KL Journal Team on 16 Mar 2023
Thank you for taking the time to review your stay with us. We have taken note on your feedback and will share them with the team for further improvement. We hope to welcome you back again soon!

10/10 Excellent

Tunku

Stayed 8 nights in Feb 2023
Response from KL Journal Team on 3 Apr 2023
Thank you for rating us 5 out of 5. We hope to welcome you back again soon!

10/10 Excellent

Mercy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
My friend and I first time in KLand in this hotel. Everything is very good.👍👌
Stayed 4 nights in Feb 2023
Response from KL Journal Team on 3 Mar 2023
Thank you for taking the time to review your stay with us. We are glad to know that you had a pleasant one and hope to welcome you back again soon!

10/10 Excellent

Haitham Said B. Saad

Liked: Staff & service, amenities, property conditions & facilities
Staff were amazing, specially Shan - I will definitely be coming back to this hotel
Stayed 2 nights in Jan 2023
Response from KL Journal Team on 31 Jan 2023
Thank you for taking the time to review your stay with us. We are glad to know that you had a pleasant one and hope to welcome you back again soon!

10/10 Excellent

Nguyen

Travelled with partner
Great location. Pretty lux hotel appreciate the friendly staff.
Response from KL Journal Team on 31 Jan 2023
Thank you for taking the time to review your stay with us. We are glad to know that you had a pleasant one and hope to welcome you back again soon!

6/10 Okay

Verified traveller

Travelled with family
Disliked: Property conditions & facilities
Location good but not enough car park.
Stayed 3 nights in Dec 2022
Response from KL Journal Team on 31 Jan 2023
Thank you for taking the time to review your stay with us. We are glad to know that you had a pleasant one and hope to welcome you back again soon!

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
The location is excellent , accessible to many shopping n eating place
Stayed 5 nights in Dec 2022
Response from KL Journal Team on 31 Jan 2023
Thank you for taking the time to review your stay with us. We are glad to know that you had a pleasant one and hope to welcome you back again soon!

8/10 Good

Liow

Stayed 1 night in Dec 2022
Response from KL Journal Team on 21 Dec 2022
Thank you for taking the time to review your stay with us. We are glad to know that you had a pleasant one and hope to welcome you back again soon!

10/10 Excellent

Gary

Stayed 2 nights in Nov 2022
Response from KL Journal Team on 13 Dec 2022
Thank you for taking the time rating us 10 out of 10. We hope to welcome you back again soon!

8/10 Good

Eng Hiok Zachary Dexter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at non-smoking Room 60? for 2 nights. At around late evenings, we could smell cigarette smoke in the bathroom area through the ventillation exhaust. That was the only irritating matter. We had to close the bathroom door and use floor mat to block the smell.through the gaps. Otherwise the hotel stau was pleasant.
Stayed 2 nights in Dec 2022
Response from KL Journal Team on 13 Dec 2022
Thank you for taking the time to review your recent stay with us. Sincere apologies for not meeting your expectations in regards to our service standards. We have identified our shortfall and will share them with the team for further improvement. We hope to see you soon again!

10/10 Excellent

Johan, Santa Clara

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Clean and friendly staff. Stayed here 5 nights. Wish there was a change in dishes at breakfast. After 5 days with the same dishes gets boring. And they don’t have hot chocolate. And no Nutella/Chico paste at breakfast.
Response from KL Journal Team on 5 Dec 2022
Hi Johan, Tthank you for taking the time to write this review. We are glad to know that you enjoyed our clean room and friendly staff. However, we are very sorry to hear that you were not satisfied in regards to breakfast. Please accept our sincere apologies for any inconvenience and rest assured we will be addressing this matter with the departments concerned for further improvement. We hope to welcome you back again soon so we get to recover your impression of our hotel!

6/10 Okay

AILEEN

Travelled with family
Disliked: Staff & service
They were not accommodating with requests. I requested connecting rooms when I booked the rooms but didn’t get it . We stayed 4 nights and when you request something like water, you have to follow up numerous time to get it. One time, it took more than an hour. Shawn ( not sure with the name) in the reception was not helpful. I was very disappointed with this hotel. I pushed the connecting rooms the following day but I felt that they wouldn’t do their best to help us. It would be nice if we had connecting rooms since we celebrated my husband’s birthday. The breakfast was ok. I regret that I chose this hotel.
Response from KL Journal Team on 5 Dec 2022
Dear Aileen, thank you for taking the time to write your review. Your feedback highly concerns us and we would highly appreciated. As always, we will continue to improve and surpass expectations in our service, will share them with the team for further improvement. We hope to see you soon again!

6/10 Okay

CHYE HIN

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Suppose to give a 1Star Review, but because of the good staff there, decide to give a 3Stars. Not-so-good things example e-mail/WhatsApp no reply at all or slow reply. The room was dirty when we want to check in, due to the miscommunicating, the doorbell is down, and the view from the room is horror !! The positive thing is the staff do their best to make the hotel work and attend to our requests. The location is good, however, with the price that pays, will expect something better.
Response from KL Journal Team on 5 Dec 2022
Dear Chye Hin, thank you for taking the time to write your review. Your feedback highly concerns us and we would highly appreciated. As always, we will continue to improve and surpass expectations in our service, will share them with the team for further improvement. We hope to see you soon again!

10/10 Excellent

TIMOTHY

Stayed 3 nights in Oct 2022

8/10 Good

Jessica

Liked: Staff & service, room comfort
Disliked: Cleanliness
Great Location, Lots of Potential
There are quite a few good points about the KL Journal that make it an attractive choice. Pros: * The reception team are lovely! Friendly and professional. Any issues dealt with promptly and courteously. The morning duty manager on 7/8/9 Sept deserves a pay rise. * Tasty, excellent breakfast. If they forget at check in (as the man who checked me in did, no problem, the lady the next morning handled it exactly as I would have trained my team to do, apologise and give the promotion price), ask about the RM20 promotion. * Nice pool deck. * Awesome lobby and music! Pleasant and upbeat, invites you right in. Opportunities: * Housekeeping and cleanliness really lets this place down. The earliest my room makeup started was 2.15pm. At 6pm they are still trying to clean. A key issue I spotted was that the housekeeper works alone. She has a heap to get through so corners get cut. Missing amenities, reused coasters, dust, towels that need recycling. There's a lack of accountability and, thus, care factor. * Maintenance issues in my room that don't reflect the hotel pricing point, especially with other new choices in the area. Will follow up separately via email. * Pool area great but music needs reviewing. Don't play it just because it's in English and makes you look hip. One song had loads of F bombs. Another quite explicitly told us all the various locales for hot flings. Hmmmm. Perhaps you find some Potato Head sunset tunes on Spotify
Stayed 3 nights in Sep 2022
Response from KL Journal Team on 20 Sept 2022
Thank you for taking the time to review your recent stay with us. Please accept our sincere apologies for any inconvenience and rest assured we will be addressing this matter with the departments concerned for further improvement. We hope to see you soon again!