There are quite a few good points about the KL Journal that make it an attractive choice.
Pros:
* The reception team are lovely! Friendly and professional. Any issues dealt with promptly and courteously. The morning duty manager on 7/8/9 Sept deserves a pay rise.
* Tasty, excellent breakfast. If they forget at check in (as the man who checked me in did, no problem, the lady the next morning handled it exactly as I would have trained my team to do, apologise and give the promotion price), ask about the RM20 promotion.
* Nice pool deck.
* Awesome lobby and music! Pleasant and upbeat, invites you right in.
Opportunities:
* Housekeeping and cleanliness really lets this place down. The earliest my room makeup started was 2.15pm. At 6pm they are still trying to clean. A key issue I spotted was that the housekeeper works alone. She has a heap to get through so corners get cut. Missing amenities, reused coasters, dust, towels that need recycling. There's a lack of accountability and, thus, care factor.
* Maintenance issues in my room that don't reflect the hotel pricing point, especially with other new choices in the area. Will follow up separately via email.
* Pool area great but music needs reviewing. Don't play it just because it's in English and makes you look hip. One song had loads of F bombs. Another quite explicitly told us all the various locales for hot flings. Hmmmm. Perhaps you find some Potato Head sunset tunes on Spotify